Ratings based on 21 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Gut aber auch Hinterlistig

Posted Jan 27, 2015
Die erste nacht.....grausam.... es war kalt und man hatte uns in ein Zimmer gebracht wo der Wind durch kam und die Türen und Fenster durch den Wind klapperten....Das " Bad " war eine einzige Katastrophe und es roch auch nach Abfluss.... Wir beschwerten uns am nächsten Tag, da wir in der nacht angereist sind.... Dann hatten sie uns eine Suite angeboten....natürlich für 400 € Aufpreis für 2 Wochen..... aber war uns egal, wir wollten einen schönen Urlaub und Ihn genießen.... Allerdings hatten wir nach ein paar Tagen ein Gespräch am Nachbartisch gehört, das da wohl das gleiche gemacht worden ist.... " Abzocke " oder " Zufall " ??? Wer weiß.... In der Suite war dann alles OK....Sie war groß, sauber, hell und kein Wind mehr....! Essen ist auch in Ordnung und die Kellner.... naja.... in dem Land schaut man mehr aufs Geld was man bekommen könnte.... aber war auch ganz OK....
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel with private beach

Posted Jan 11, 2015
Pros: Friendly staff, great facilities, close to airport and lovely private beach.
Cons: Shops/activities (which charge) on site need monitoring on prices.
Location: Diving was good
Great holiday resort. Clean and friendly hotel with good food and friendly staff.
Comment from Hotel Management
Jan 27, 2015 by Najlaa RQM, Hotel Management
thank you for taking time to share your last experience in our resort. we do wish to welcome you back in your second home SUNRISE Grand Select Crystal Bay Resort.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom chesham buckinghamahire

Good Resort

Posted Jan 1, 2015
Pros: Lots going on everyday
Cons: I felt the animation team were too in your face all the time
Location: There isn't a great deal to do nearby apart from a small shopping mall. The city is about 30 min drive
I stayed here over the Xmas period and was pleasantly surprised with my stay not having done much research before hand. The resort is child friendly if you decide to go with children. The beach is man made and is small. There is always lots going on and the animation team are constantly making an effort. You will not get bored here. Overall it was a good choice and I would recommend staying here. The food has a good variety
Comment from Hotel Management
Jan 28, 2015 by Najlaa RQM, Hotel Management
Dear Guest, We would like to thank you for your positive review - we do appreciate your high appraisal of our hotel and animation team. It is great to know that you are happy with your holidays and it will be a real pleasure to us to welcome you again in SUNRISE Grand Select Crystal Bay Resort. With best regards, Guest Service Center
Comment from Hotel Management
Jan 28, 2015 by Najlaa RQM, Hotel Management
Dear guests, We want to thank you so much for your kindly feedback about our resort. The complete team of SUNRISE Grand Select Crystal Bay Resort is waiting to have the honor to welcome you again and make your stay even more comfortable. With best regards, Guest Service Center
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic return visit

Posted Nov 27, 2014
Pros: Everything - especially the cabana and suites
Cons: The only suggestion we could make is to have some pedalo's/kayaks (perhaps access from the felucca pontoon!)
Location: Shopping, boat trips, desert safari
After our first excellent visit last year we decided to go back to the same hotel - we were not disappointed! This hotel really does recognise and value repeat customers, some even remembered us. As a repeat customer we were invited to the GM dinner in the Felucca restaurant - WOW thank you so much for this the food was gorgeous - what a way to value your family (which is how we were made to feel) We booked a taxi from the hotel to collect us from the airport - the driver was waiting just outside the main entrance for us with a sign. We booked the Jacuzzi Suite again - if you can these are excellent rooms very large (2 bed rooms & sitting area) and overlook the pool suite. Fresh fruit and wine/beer were waiting for us. The rooms were excellently cleaned - they check back with you each night with a chocolate to see if you need anything. The suites also come with the cabana's which are waiter service for drinks at the beach. (no need to move) Our cabaña was set up each day leaving us with a fresh towel and placing the sunbeds in the position we wanted them in. The head chef does a fantastic job - food in all the restaurants is amazing with a variety of different foods to suit all tastes.
Comment from Hotel Management
Jan 28, 2015 by Najlaa RQM, Hotel Management
Dear valued guests, Thank you for your feedback on this website and for recommending our resort to travelers, we couldn’t have asked for a more positive review. Thank you for your compliments about everyone mentioned in your review and for recognizing their efforts, Our team are indeed doing a great job and committed as well to providing excellent service in a friendly manner. I sincerely appreciate your detailed observations and opinions, as they enable us to assess the standard of our facilities and services, and monitor as well if we are meeting guests needs and expectations. Once again, thank you and looking forward to welcoming you and your best friends back to our beautiful resort soon. Best regards, Guest Service Center
5 out of 5
Recommended
for Couples
by A verified traveler

Just AMAZING !!!!!!!!!

Posted Aug 25, 2014
Just AMAZING We went to sunrise grand select crystal bay hotel for our honeymoon on 30 July 2014 and stayed there for 9 days and it was fantastic!!!!! The staff is so friendly and our room was simply furnished and very spacious. We opted for the standard room and we loved it, it was partial sea view and also overlooking the pool. We stayed in room 219. We found a complementary cake in our room next day as our honeymoon gift. The food was really nice as well and the staff was always attentive and friendly always smiling saying hi and asking if anything is needed. The hotel has 3 other restaurants beside the main restaurant: the mediterranean, the Indian and a cute one near the beach where we had lunch one day and it was nice as well. The guest services manager was really friendly, my husband went and arranged with her a surprise for me for our anniversary and it was far from disappointing. We went to a restaurant called felucca seafood and they arranged a special setting for us on our table and the staff was SUPER FRIENDLY and the food was JUST AMAZINGGGGGG.. Too bad we went there on our last day there. The restaurant is set right onshore and we could see the hotel's beach and the ones beside it as well and the whole ambiance was so serene and beautiful. They made us a chocolate cake as a surprise with "happy anniversary" written on it. It was an unforgettable experience thanks to these guys and thanks to SUNRISE.
Comment from Hotel Management
Jan 28, 2015 by Najlaa RQM, Hotel Management
Dear valed guests, We would like to say thanks for choosing our hotel for your last vacation and for so wonderful event as your anniversary. We are happy that your expectations were justified/ All our team will be more than happy to welcome you again on our sunny resort. Best regards, Guest Service Center
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel , but bad Food , bad staff

Posted Aug 22, 2014
Pros: View
Nice Hotel , but bad Food , bad staff , bad service
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent

Posted Jun 23, 2014
Pros: Everything
Cons: Nothing
Location: Stayed within the hotel confines, the town area didn't look to inviting
Everything was excellent except for the fact that I had an upset tummy for half of the holiday
Comment from Hotel Management
Jan 28, 2015 by Najlaa RQM, Hotel Management
Dear guests, We were happy to welcome you on our sunny resort. We were sad to know that you got sick during your stay with us but we really hope that you enjoyed hotel. We look forward to welcome you again in future. Best regards, Guest Service Center
5 out of 5
Recommended
for Spa
by TAOUFIKfrom ORLEANS(45)

EXCELLENT HOTEL - QUE DU BONHEUR.

Posted May 3, 2014 on Hotels.com
EXCELLENT SEJOUR AU SUNRISE grand select crystal bay du 19 avril 2014 au 1er mai 2014 QUE JE VOUS RECOMMANDE VIVEMENT.TOUT EST PARFAIT DANS CET HOTEL-LES CHAMBRES SONT SPACIEUSES ET BIEN PROPRES AVEC UNE GRANDE SALLE DE BAIN-LA RESTAURATION EST DE TRES BONNE QUALITE ET VARIEE AVEC UNE MENTION SPECIALE AU RESTAURANT MEDITERANIEN. LE PERSONNEL EST TRES DEVOUE ET DISPONIBLE POUR VOUS SATISFAIRE(merci à monsieur HAMDI à la reception pour son accueil chaleureux).
Comment from Hotel Management
Jan 29, 2015 by Guest Service Center, Hotel Management
Chers clients, Nous voudrions vous remercier d’avoir choisi l’hôtel SUNRISE Grand Select Crystal Bay Resort et de prendre le temps de partager votre expérience sur TripAdvisor. Vos impressions sont très importantes puisqu'elles nous permettent de maintenir notre niveau de qualité de service mais surtout de l'améliorer afin de satisfaire au mieux les attentes de nos clients. Nous sommes heureux de savoir que vous avez passé de bons moments parmi nous et nous vous remercions encore pour votre recommandation pour tout le personnel. Nous espérons de nouveau avoir la possibilité de vous accueillir prochainement au SUNRISE Grand Select Crystal Resort et de faire en sorte que celui-ci soit encore plus exceptionnel. Cordialement Guest Service Center
5 out of 5
Recommended
for Couples
by maryfrom tunisia

very nice

Posted Apr 10, 2014 on Hotels.com
Wonderful hotel i ll return another time
Comment from Hotel Management
Jan 28, 2015 by Guest Service Center, Hotel Management
Dear Guest, Thank you for sharing your unforgettable holiday experience! We are pleased to know that you have enjoyed your holiday and had such a great time with us. We are looking forward to welcome you again in SUNRISE Grand Select Crystal Bay Resort. With best regards, Guest Service Center
5 out of 5
Recommended
for Everyone
by victoriafrom london

Amazing holiday

Posted Mar 8, 2014
I just returned from my holiday. It's amazing place. Like heaven. Loved everything. Amazing room. Also very happy because I needed relaxing holiday. So there wasn't a lot of running around kids. Also amazing SPA. Definatly will come back there.
Comment from Hotel Management
Jan 28, 2015 by Najlaa RQM, Hotel Management
Dear Guest, We are happy to know that you had wonderful holidays and would like to thank you for taking time to share your impressions with us. It will be a our pleasure to welcome you again in SUNRISE Grand Select Crystal Bay Resort. All the team is waiting to make your stay more comfortable than the last one. Best regards, Guest service center