Exterior

Reviews of Serenity Makadi Beach

5 out of 5
Serenity Makadi Beach
36 Km Makadi Bay, Makadi Bay, Red Sea

Reviews

9.0

Wonderful

Rating 10 - Excellent. 37 out of 57 reviews" "
Rating 8 - Good. 13 out of 57 reviews" "
Rating 6 - Okay. 3 out of 57 reviews" "
Rating 4 - Poor. 3 out of 57 reviews" "
Rating 2 - Terrible. 1 out of 57 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Kirsty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023

10/10 Excellent

Sathbir

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional hotel. We loved our stay! The animation team were 10/10! A special thanks to Alex!
Stayed 6 nights in Nov 2023

10/10 Excellent

Inas

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2023

10/10 Excellent

Nayabr

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in & check-out was friendly and efficient. General Manager, Aladdin was attentive, courteous and passionate about customer satisfaction. Hotel staff were friendly and helpful. Rooms were specious, clean, comfortable. The shower was spacious, easy to use and had a good pressure. The grounds were attractive and well maintained. Various pools available and all were clean, tidy and appropriately staffed. Good selection of food on offer during the three dining times.
Stayed 7 nights in Apr 2023

10/10 Excellent

Raymond J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Grounds are impeccable. Room was comfortable and quiet. Food was good, not great. Procedure for booking specialty restaurants is not easy. Overall a pleasant stay.
Stayed 10 nights in Dec 2021
Response from Serenity team on May 23, 2022
Thank you for your comments , sure put into consideration & will work on it Looking forward to welcoming you again :)

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk extended our stay
Stayed 1 night in Nov 2021
Response from Serenity Team on Nov 9, 2021
Thank you for your feedback & looking foward to welcoming you more & more again

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very good and also the food
Stayed 4 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and great hotel
Stayed 3 nights in Jul 2021

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Dec 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Excellent hotel for families
 Hey All, it was amazing vacation , Great service, tasty food and very comfortable room ,So kind and nice staff mr Alaa The hotel manger work very hard to make all the guest happy Thank you all for my birthday surprises party .
Stayed 3 nights in Dec 2020

10/10 Excellent

George

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020

10/10 Excellent

Maher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I give it 5 stars definetly
Very welcoming. Very friendly Delicious and tasty food Clean resort and well maintained Nice aqua park in Sister hotel Quiet very good guest relationship
Stayed 4 nights in Sep 2020

8/10 Good

amr

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2020

10/10 Excellent

Amr

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing resort
Great resort. All is amazing. Pools beach aqua park every thing
Stayed 1 night in Jul 2020

10/10 Excellent

Amr

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing resort
Amazing resort. Pools, beach, restaurant & aqua park ... Enjoyed to the max
Stayed 3 nights in Jul 2020

10/10 Excellent

Moustafa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Serenity makadi resort
Everything was amazing except the air condition was not working properly in most rooms
Stayed 3 nights in Jul 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff amazing Property needs a bit of renovation in areas Lighting terrible and lobby bar needs total overhaul
Stayed 8 nights in Dec 2019

8/10 Good

Marta

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay!
Nice hotel, very big, you can easily get lost! Lots of services, like restaurants, beauty center, SPA, Gym. Excellent diving center located in the hotel itself. Staff is really kind and helpful
Stayed 5 nights in Nov 2019

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Tasteless food in worn out hotel.
Old worn our hotel. Terrible food without taste in all restaurants. Most of the week our family had stomach issues.
Stayed 7 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The efficiency and tiredness way that nothing was ever too much trouble for them to make sure your holiday was perfect.
Stayed 10 nights in Aug 2019

10/10 Excellent

ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Amaaaaazing stay .. ive been to many hotels all over ther world and in Hurghada .. this is the best stay ever .. first of all u never see the unfair treatment as an egyptian .. every one here is welcoming and doing whatever he can to make ur stay the best ... food is very good and variety us wonderfull .. reception is amazing .. Mr Aladin the manager is always around .. the room was very clean .. variety of swimming pool .. the clean man was wonderfull man and cant be thankful for him ... all over we will come back again inshalla . I recommend Serenity Makadi Beach for a great and un forgettable relaxed vacation.. The only default is lacking for aqua park and if u want it u will pay .
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, great food, great staff. Really liked the water park as well.
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice resort
Property a bit tired, but comfortable and very clean. Best hotel manager ever. Nice staff. Beach very rocky (not the greatest), but nice pools.
Stayed 2 nights in Feb 2019

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Nov 2018

10/10 Excellent

Drmohamedyounes, Egypt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfort stay but variety of food need to be increased
Stayed 2 nights in Aug 2018

8/10 Good

Natalie, Dublin

Liked: Cleanliness, property conditions & facilities
First line beach!!!
Great location! Beautiful manicured garden! Nice pools! A bit old-fashioned rooms.
Stayed 1 night in Apr 2018

10/10 Excellent

Hisham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful resort in a fabulous city
Not first time to Hurghada, very nice city for every one, the senior can find calm and peace, youth can find many turbulent places, and kids will enjoy a great choice of amenities. For Serenity resort, it is really wonderful, very good food selection in all inclusive category. Staff are exceptionally helpful, always smiling, try their best to make your stay as great as it can be. I should mention Mr. Badr here in particular. wonderful choices of swimming pools for all ages. very good diving center is available. Most importantly, great value for money. The only negatives are lack of wi-fi in rooms, and need for some renovation in rooms.
Stayed 4 nights in Jun 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic resort with a real global mix of visitors. The pools and beach are lovely.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Nice holiday
The hotel was perfect and the food was awesome and all facilities were wonderful except the check in it was aweful,we waited for 3 hours untill they agree to check us in and after they told us they will charge us for a higher rate if they didn't collect the money and they don't know a website called hotels and they don't deal with this website that they never heared about and the problem was not solved untill we called the website and they called them but still we paid for sea view rooms but we got pool view rooms

10/10 Excellent

sherif osman, Pyramids gardens .

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing vacation
we are already still in the hotel its really amazing hotel . great services, very friendly staff , its the second vacation in this year in this amazing hotel , and we would like to give a special thanks to the great animation team for their activities and great shows .Many thanks for every one in this great resort . and for sure its our hotel we will come again every vacation . thank you all.

6/10 Okay

Indrek

Liked: Staff & service
Disliked: Room comfort
Good hotel for a lazy week in egypt. Overall everything was fine but nothing special.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
**Amazing hotel **
I went to the resort for one week , every thing is excellent start from reception the reservation was very fast , very friendly staff in all the hotel , food quality is very good , room is big enough to give you relaxing feeling with its balcony viewing garden , pool and sea in the same time . , every night we attend the mini disco its amazing also with its programs . my baby doughter was very happy with it . finally it was amazing few days we spent in that great hotel and for sure we will go there again next vacation . Many thanks for all hotel staff serving us in our vacation period . . .

6/10 Okay

Traveler 2.0

Liked: Cleanliness
Don't buy into the sea view room.
Don't buy into the sea view room, because there's none of that. None of the hotel buildings face the ocean, and if you buy the sea view room, you'll be looking at the palm trees. Actually the further away you're from the sea, the better view you get, since the landscape goes lower as you get closer to the sea. As far as the accommodations concern, don't expect much, - just bare minimum. And stay away from local alcohol, it's pretty low quality. The mail attraction of the stay is the reason people flock to Egypt - the Red Sea. It's so beautiful that you will be memorized. Try to do either scuba diving or snorkel. Have fun!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
One of my best days in my life and i hope to visit it again Really very comfortable and beautiful place to relax and enjoy.....

8/10 Good

Ibrahim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveler

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
worst vacation ever
very very bad the staff is not friendly and not professional
Response from Yosri on Jan 2, 2016
Good day Valued Guest we really do appreciate your kind review and feel so sorry about not providing you with the service you have expected. We only expect more service if you just complain about staff at the reception so that we would definitely work on it. Anyway, please follow up with our review score which will increase after several changes in the management took a place recently

8/10 Good

Maria, Nottm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, nice food, - was an emergency booking so only stayed one night
Response from Yosri on Oct 30, 2015
Good day Mrs. Maria On behalf on Serenity Beach Resort team work, we thank you very much for taking time review your holiday. Please note that the service has been improved during the last month due to huge changes in the management and quality control

8/10 Good

Anne marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien, mais peu mieux faire
La plage pourrait être mieux aménagée, baignade impossible , juste par le ponton pour la plongée où Il n’y a rien pour poser ses lunettes, chaussures, serviette. On doit remplir un formulaire pour descendre dans l’eau écrit en allemand, même pas en anglais. Transats et parasols très vieux. La seule piscine chauffée est trop petite et peu chauffée Pas de zone non fumeur aux terrasses
Stayed 14 nights in Nov 2023

10/10 Excellent

philippe

Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful place is very quiet, well maintained with attentive staff
Stayed 4 nights in Oct 2023

6/10 Okay

Paul-Rémy

Liked: Cleanliness
Stayed 3 nights in May 2023

10/10 Excellent

DALILA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fabuleux
Excellent complexe, un service impeccable, multiplicité des restaurants sur différents thèmes. Je suis surprise par la qualité du service et la réactivité du staff...beaucoup d' hôtel en France devrait prendre exemple. Merci à Mahmoud , le service d'hygiène au pavillon B2 ( ch 2138) pour ses efforts d'hygiène et son extrême gentillesse et prévenance qui a rendu notre séjour parfait Un séjour fabuleux
Stayed 8 nights in Nov 2022

10/10 Excellent

Wouter Van

Stayed 7 nights in Nov 2022

8/10 Good

Daniela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 13 nights in Apr 2022

10/10 Excellent

Claudine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
UN ECRIN DE SERENITE. UN PERSONNEL EXTREMEMENT PRESENT, ATTENTIF ET AU SERVICE DEVOUE DES CLIENTS. OMAR L HOMME DE MENAGE POUR NOTRE CHAMBRE UNE PERLE DE GENTILLESSE ET TRES REACTIF POUR COMBLER LE MOINDRE MANQUE. UN ETABLISSEMENT TRES PROPRE OU LA NOURRITURE EST VARIEE CAR NOUS Y SOMMES RESTES 17 JOURS. UNE EQUIPE D ANIMATION DROLE ET SYMPA. LE SEUL BEMOL EST QUE PERSONNE NE PARLE FRANCAIS...NI ITALIEN OU ESPAGNOL. BEAUCOUP DE RUSSES OU ALLEMANDS COMME CLIENTELE.
Stayed 14 nights in Nov 2021
Response from Serenity team on Dec 5, 2021
Dear Valuable guest, Thank you for your great feedback , looking forward to welcoming you more & more again :)

10/10 Excellent

GREGORY

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bon hotel, Accueillant et au service du client Plage et récif au top Manque de respect sur cela de la part de certains clients’ dommage ....
Stayed 13 nights in Oct 2021
Response from Serenity team on Dec 5, 2021
Dear Valuable guest, Your feedback is highly appreciated, and looking forward to welcoming you more & more again :)

10/10 Excellent

Laurane La

Stayed 7 nights in Sep 2021

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
C’est la première fois que dépose un avis cette hôtel et incroyable idéal pour les familles. J’y était avec deux enfant de deux et quatre ans c’était merveilleux le personnel et incroyable la nourriture et variée chaque jour il y en a pour tout les goûts un parque aquatique et relié à l’hôtel juste à côté entre 20 euros pour 4 et mes enfant ne paye pas l’entrée nourriture compris. Tout les soirs dès soirée à thème les chambre son impeccable allez y les yeux fermé sincèrement même avec 40 degrés de température l’hôtel étant en bord de mer on ne récent pas une chaleur excessive grâce au vent de la mer. Nous avons fait deux excursions avec l’hôtel une en sous marin 110 euros mes enfant non pas payé et cette excursion et folle. Et une excursion sur une île « orange » à 50 euros pour 4 mes enfant non toujours pas payé. Et il y’a avec toi compris même de tour en banane en mer et bouée de la plongée de la restauration c’était magnifique merci pour tout
Stayed 7 nights in Jul 2021

10/10 Excellent

Ahmed

Stayed 3 nights in Jul 2021

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2020