Ratings based on 7 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
3.4 Service & staff
4.0 Room comfort
4.4 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from EG
Nice hotelPosted Aug 11, 2014
There is a room for improvement, the hotel rooms rate can be considered high avarage so better service is expected. No transportation facilities from hotel to the attractions, ground transportation nor the hotel. The buffit is not that good to
Recommendedby yasser from egypt
Posted May 13, 2013 on Hotels.com
very nice place, very nice hotel
for Familiesby Shady Hany from C
Very nice hotelPosted Apr 30, 2013 on Hotels.com
The only negative thing is that it is like 10 minutes driving away from Marina or Downtown. Other than that rooms are very nice and clean, food is great, staff is helpful, and service was very good. Recommended hotel.
by Dareen from Kuwait
Clean hotel but very poor servicePosted Apr 14, 2013
Pros: The room had a nice little patio.
Cons: The customer service.
Location: It was a couple of kilometers away from town and they provide a shuttle service.
To be absolutely fair, the rooms are clean and comfortable, and the pool is lovely. Don't go in the jacuzzi though, it was filthy. The biggest issue we had with this hotel is that the reception made us wait to get a room, and we weren't quite sure what we were waiting for. We arrived at 9 in the morning after a long, sleepless flight (with my dad and sister) and all we wanted was to change and nap. Our booking was paid in full and they were expecting our arrival. Half an hour later, we started nagging for more details. The reception said "please have a seat, we'll give you a key shortly, we're just preparing the room". We eventually got very restless, nagged some more, and eventually found out that they expected us to stay waiting for 3 hours until someone else checked out - only because they wanted to put us in two rooms next to each other. Anywhere else on earth, a 3 hour wait is not "shortly". And if you ask me, sleeping in a room next to my dad's is not worth a three hour wait at the reception. Nothing at this hotel screamed of quality customer service. The next time I'm in Gouna, I'm trying something else.
by A verified traveler
Scandalous for the money and no customer servicePosted Apr 7, 2013
Pros: Room. Poolside/serving staff.
Cons: Reception staff.
Lack of customer service. An inability to help. Inept woman on the front desk. Beautiful rooms, beautiful setting but for the money you can find much better in Gouna - try 3 corners ocean view or captains inn!
for Couplesby A verified traveler
Good hotel, but for families and seniorsPosted Dec 27, 2012 on Hotels.com
the hotel is perfect but for young and mid aged couples, this might be a bit boringFood was great and staff were so friendly. Better for groups we still enjoyed our anniversary in Gouna
for Otherby A verified traveler from Egypt
Best Hotel in Gouna!Posted Jun 2, 2010
Best Hotel in Gouna! Very clean and spacious rooms. Staff is very friendly and helpful. Breakfast Buffet is amazing!! Over and above, They have one of the best Spas in the Middle East with professional Thai staff.