Exterior
Check availability

Reviews of Trails West Motel

2 out of 5
Trails West Motel
207 South Main, Hutchinson, KS

Reviews

5.8
Rating 10 - Excellent. 12 out of 72 reviews" "
Rating 8 - Good. 14 out of 72 reviews" "
Rating 6 - Okay. 16 out of 72 reviews" "
Rating 4 - Poor. 9 out of 72 reviews" "
Rating 2 - Terrible. 21 out of 72 reviews" "

6.2/10

Cleanliness

6.6/10

Staff & service

5.2/10

Amenities

5.2/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

4/10 Poor

kevin

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Did not look like a good place to stay.
Stayed 1 night in Feb 2024

8/10 Good

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Breda

Liked: Staff & service
Disliked: Cleanliness
When I wake up I had bites on my arm.I have never had bug bites in a row. Look it up on google and found out they were bed bug bites. I showed hotel staff my bites. She said we don’t have bed bugs.
Stayed 1 night in Sep 2023

8/10 Good

Breda

Very Quite
Stayed 1 night in Aug 2023

4/10 Poor

Mark

Traveled with family
Disliked: Amenities, property conditions & facilities
Older facility
Stayed 1 night in Jul 2023

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

2/10 Terrible

James

Stayed 1 night in May 2023

8/10 Good

James

Stayed 2 nights in Apr 2023

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Amanda

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
.
Stayed 3 nights in Dec 2022

8/10 Good

Alice

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Convenience for our arrival and departure. Good rate.
Stayed 1 night in Nov 2022

4/10 Poor

Donna

Business traveler, Traveled with partner, Traveled with pets
Disliked: Staff & service
Room was ok
Stayed 1 night in Oct 2022

6/10 Okay

richard

Traveled with family and small children
Liked: Staff & service
the room was well used but clean. mattress was very old an hurt my back. no continental breakfast as advertised, an old mussty smell. all n all ,ferthe money it was as expected.
Stayed 1 night in Sep 2022

6/10 Okay

Kay

Traveled with family
Liked: Staff & service
The toilet was broke the entertainment center was supported by phone books to level it out and they couldn't find my reservation but other than those few things it wasn't that bad of a stay
Stayed 1 night in Sep 2022

10/10 Excellent

Isabel

Stayed 1 night in Sep 2022

2/10 Terrible

Sarah

Stayed 1 night in Jun 2022

6/10 Okay

Lonnie

Traveled with family
It was affordable priced and had the basics needed. Would have been nice to have not been used by a smoker. Also no Kleenex provided and requested it two times. Staff was nice
Stayed 3 nights in May 2022

4/10 Poor

Frank

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
I booked 2 beds, lady said no you didn't and nothing i can do about it. Had to leave a day early and no money was refunded. Place is falling apart, porch lights flicker all night. Was not a fun experience as a whole
Stayed 2 nights in May 2022

10/10 Excellent

Benita

Liked: Cleanliness, staff & service, property conditions & facilities
No towels or wash cloths were provided. I had to go purchase them myself.
Stayed 2 nights in Apr 2022

10/10 Excellent

Jesse

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the staff the woman who makes the place run is amazing
Stayed 1 night in Jan 2022

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible!
Terrible! The rooms are in desperate need of repair. The whole building looks as if it needs dozed over. The office looks okay and that’s what you see in the advertisement. The actual motel is a separate building. The electrical outlets were exposed. The room was nasty. Worn out bedding. It advertises free breakfast, but there was no such thing…not even coffee! The price is good, but I don’t recommend it.
Stayed 2 nights in Mar 2022

10/10 Excellent

Kirk

Stayed 1 night in Jan 2022

2/10 Terrible

Benjamin

Traveled with group, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rust in the sink. The dirty towels. The stained bed sheets The holes in the walls and doors
Stayed 1 night in Dec 2021

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

6/10 Okay

Tasene

Traveled with family
Liked: Staff & service
The front desk person (sorry I forgot her name) bent over backwards to help me in my horrible situation. She deserves a promotion and raise!😁
Stayed 3 nights in Nov 2021

4/10 Poor

Mark

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
just barely adequate to put your head down, basically paid for 2 night but had to just get out
Stayed 2 nights in Nov 2021

8/10 Good

roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

6/10 Okay

Mark R

Liked: Cleanliness, staff & service
Price was good for me.
Stayed 1 night in Nov 2021

8/10 Good

Isabel

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Very old motel. Needed some updates. It was very clean though. Bed was very comfortable. We had no washcloths the first night.
Stayed 2 nights in Nov 2021

2/10 Terrible

Mike

Disliked: Cleanliness, staff & service
No xtra toilet paper no breakfast like advertised
Stayed 2 nights in Nov 2021

2/10 Terrible

Deborah

Stayed 3 nights in Sep 2021

2/10 Terrible

doug

Disliked: Staff & service, amenities, property conditions & facilities
Place extremely old , 1st room was terrible, didn’t have my reservation
Stayed 1 night in Oct 2021

4/10 Poor

Cathy

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Asked for nonsmoker room, was put in smokers room, the smell was horrible. Mold on bottom of shower curtain, black finger prints all over bathroom door, dirty oiled bath towel. Room was not very clean.
Stayed 3 nights in Oct 2021

6/10 Okay

Helen

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Just OK
This is an older motel, but it was convenient for us. Staff was very friendly. Room was clean, but there were bad stains in the sink. Bed was uncomfortable for me. It was OK for what we needed. One major problem - My reservation showed the address as Hutchinson. It was actually South Hutchinson. There is an identical address in both, but I had to call for directions when my Garmin took us to the wrong place.
Stayed 2 nights in Oct 2021

8/10 Good

scott

Liked: Staff & service
Stayed 1 night in Sep 2021

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very reasonable.
I love this little motel. It has everything we need and very
Stayed 1 night in Jun 2021

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 1 night in Jun 2021

4/10 Poor

Cherree

Disliked: Cleanliness, property conditions & facilities, room comfort
estl
Toilet didn’t flush. The room was so dusty I couldn’t breathe. Called front desk for a question, said they call me back with the answer,,, no call back!
Stayed 1 night in Sep 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Grimy
Stayed 1 night in Sep 2020

6/10 Okay

Melinda

Business traveler
Disliked: Property conditions & facilities
Small room with a loud air conditioner. Grass outside room had burrs in. Room was dusty like it had not been used in awhile
Stayed 2 nights in Sep 2020

10/10 Excellent

Charles

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Charles

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very accommodating and helpful. Future out of town trips I will be staying here again
Stayed 1 night in Aug 2020

6/10 Okay

Verified traveler

Liked: Staff & service
You get what you pay for. Reasonably priced. Not super fancy.
Stayed 1 night in Jul 2020

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice stay
A very comfortable room, very clean. Could not ask for anything more.
Stayed 1 night in Jun 2020

2/10 Terrible

Verified traveler

Stayed 1 night in Jun 2020

8/10 Good

Jason

Disliked: Room comfort
If I had to stay again I would
It was a bit run down. There is not breakfast. WiFi works and runs fast. Service was poor.
Stayed 1 night in Mar 2020

2/10 Terrible

Travel, Hutchinson, KS

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
while I obviously wasn’t expecting a 5 star star, this hotel lacked everything. From doors I literally had to shoulder to deadbolt, the paint missing off the walls to the cable wires hanging along the wall and not to mention NO windows. I reserved a non smoking room and was informed that was the room I got. I wouldn’t recommend this hotel to anyone. It felt unsafe with people coming and going all hours of the night and there is NO amenities
Stayed 3 nights in Mar 2020

6/10 Okay

RJ

Business traveler
Liked: Cleanliness, staff & service, room comfort
Limited places to stay
Older motel. Room had a faint smell of cigarettes.
Stayed 1 night in Feb 2020

8/10 Good

Erik

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2020

2/10 Terrible

Rock

Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Funky construction, cheap mismatched crummy tile work, floors, paint, and countertops, filthy rug, dirt in all the corners, scared there might be bugs, staff made me pay $10 pet fee in cash to avoid ccd fees so I had to drive to atm which cost me $5 in atm fee to get cash, room was freezing and super loud heater. Crummy fluorescent lighting. Room smelled like rotting matter.
Stayed 1 night in Dec 2019