Bar (on property)

Reviews of Village Hotel Manchester Hyde

3.5 out of 5
Village Hotel Manchester Hyde
Captain Clarke Road, Hyde, England

Reviews

7.6

Good

Rating 10 - Excellent. 302 out of 1001 reviews" "
Rating 8 - Good. 371 out of 1001 reviews" "
Rating 6 - Okay. 174 out of 1001 reviews" "
Rating 4 - Poor. 84 out of 1001 reviews" "
Rating 2 - Terrible. 70 out of 1001 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Rony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel has everything, Pub, Restaurant, Gym, Swimming the staff are very helpful the Check in and Check out time are not too flexible, the same for kids using the pool. to be fair expectation are set, but more flexibility for the hotel guest would have been highly appreciated.
Stayed 2 nights in Feb 2024
Response from vem on Feb 23, 2024
Thank you for taking the time to leave a review, Rony.I am pleased you enjoyed your stay. Unfortunately due to health & safety requirements children are only permitted to use the pool between certain times. I do hope we have the opportunity to welcome you back soon.Kind regards,Rob,Host Manager

10/10 Excellent

Phil

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and accommodating
Stayed 1 night in Feb 2024
Response from vem on Feb 23, 2024
Thank you for a great review Phil.We hope to see you again soon.Kind regards,Rob,Host Manager

10/10 Excellent

Sheila

Stayed 2 nights in Jan 2024

10/10 Excellent

Patricia Fay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Steve

Stayed 1 night in Jan 2024

8/10 Good

Joanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel, facilities were fabulous. Breakfast was superb Thought parking was free but we were told this was only at the weekend. However, the charge was waived so all in all a great place to stay if you are aware of parking charges on arrival
Stayed 2 nights in Dec 2023
Response from vem on Dec 31, 2023
Thank you for a lovely review, Joanne.WE hope to welcome you back soon.Kind regards,RobHost Manager

8/10 Good

Jean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The disabled parking bays were blatantly abused by people attending to use the gym making it difficult for disabled residents to park in designated places. Some of the breakfast ingredients were inedible e.g. the sausages you needed to sharpen your teeth to be able to eat them. But overall the hotel provided a good quality of service.
Stayed 2 nights in Dec 2023
Response from vem on Dec 31, 2023
Thank you for taking the time to leave a review Jean.The team do carry out checks on the disabled bays where possible and leave notices on any vehicle not displaying a blue badge. I am sorry to hear that some of the breakfast was not to your liking I will ensure your feedback is passed on to the kitchen team.We hope to welcome you back again soon.Kind regards,RobHost Manager

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minitue trip
It was a last minute stay, as it was Christmas day and we were not eating there we did not have the usual facilities ie no bar or kitchen until later. This was not a problem and I would stay again if I was in the area.
Stayed 1 night in Dec 2023
Response from vem on Dec 31, 2023
Thank you for a great review, Lesley.We hope to see you again soon.Kind regards,RobHost Manager

8/10 Good

oluwaseyi

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Ema

Overall good stay - only slight down side was our room was near the gym so it was noisy with music pumping
Stayed 1 night in Dec 2023
Response from vem on Dec 31, 2023
Thank you for taking the time to leave a review.I am sorry you were disturbed by music from the gym, I will forward this feedback to our leisure team.I hope this won't deter you from staying with us again.Kind regards,RobHost Manager

8/10 Good

Martin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food good and rooms ok but self check in a pain poor chap trying to service several people at once who all had issues or questions PLEASE PLEASE go back to reception desk a proper check in .
Stayed 1 night in Nov 2023
Response from VEM on Dec 1, 2023
Thank you for taking the time to post a review.I am sorry that our check-in kiosks are not to your liking. Our host team, however, are always on hand to assist where needed. It's great to hear you liked the food and our rooms and I do hope we have the chance to welcome you back soon.Kind regards,Rob,Host Manager

6/10 Okay

Luke

Liked: Cleanliness, amenities
Stayed 1 night in Nov 2023

2/10 Terrible

Alan

Stayed 1 night in Nov 2023

2/10 Terrible

Kimberley

Stayed 1 night in Nov 2023

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Easy to check in & out, room was clean and had everything we needed, beds very comfortable. Pool and spa facilities were excellent. Food was amazing! Staff were friendly and welcoming. Will defiantly be back!
Stayed 1 night in Nov 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Slightly disappointing that I had to pay extra for parking and extra to use the pool; however the pool was amazing! I like the idea of the self check in, but the machine never recognised me, which meant I needed the receptionist anyway. I’d definitely stay again!
Stayed 1 night in Oct 2023

4/10 Poor

Jim

Business traveler
Crap for Vegans.
Poor vegan provision at Breakfast including insufficient serving tongues so non vegans cross contaminated some of the food.
Stayed 1 night in Oct 2023

6/10 Okay

Lee

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Shame that my meal arrived at the table before the staff could poor a pint. And even after that they then tried to charge me a second time it had been that long. When I stated my meal was cold due to their incompetence at poor ing 1beer, they just shrugged their shoulders and walked off. Apart from the restaurant staff this time everything else was good, please note the £5 to park per night and £5 per person to use the facilities but this is listed.
Stayed 1 night in Oct 2023
Response from vem on Oct 30, 2023
Thank you for taking the time to leave a review Lee,I am very sorry there were some problems when you visited the Pub & Grill, I will forward your feedback to the team to look into so that such occurrences can be avoided in future.Kind regards,Rob,Host Manager

10/10 Excellent

Ian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
nice hotel good pool food a touch expensive would recommend
Stayed 1 night in Oct 2023

8/10 Good

Louise

Liked: Staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel
Lovely Hotel with Excellent Customer Focus
Stayed 2 nights in Oct 2023
Response from VEM on Oct 10, 2023
Thank you for a wonderful review, Robert.We hope to see you again soon.Kind regards,Rob,Host Manager

2/10 Terrible

Kristian

Stayed 2 nights in Oct 2023

6/10 Okay

Paul

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Property carpets are tired and need replacing. Spark suite upstairs is smelly. Breakfast lacked unfortunately. Rooms are fine and supply fans which is much appreciated.
Stayed 1 night in Oct 2023
Response from VEM on Oct 10, 2023
THank you for taking the time to leave a review, Paul.I am sorry that there were areas of your stay that left you feeling disappointed. We do have an ongoing maintenance plan in place to refresh areas of the hotel. I hope we have the opportunity to welcome you back in the future and hopefully you will be able to see some of the improved areas.Kind regards,Rob,Host Manager

4/10 Poor

BRIAN

Traveled with partner
Didn’t like leaking cold water tap,unable to get radiator to Work so cold room.reported to receptionist who said she couldn’t do anything about it. Carpet in room was dirty. Not a happy customer,
Stayed 1 night in Sep 2023
Response from VEM on Oct 10, 2023
Thank you for taking the time to post a review, Brain.I am sorry to hear there were some problems in the room that was assigned to you. These have since been brought to the attention of maintenance and housekeeping to rectify. Additional training will be provided to the team member on reception on how to deal with such occurrences.Kind regards,Rob,Host Manager

8/10 Good

gifford

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from VEM on Oct 10, 2023
Thank you for taking the time to leave a review.I hope you enjoyed your stay.Kind regards,Rob,Host Manager

6/10 Okay

Christopher

Business traveler
Stayed 3 nights in Sep 2023
Response from Vem on Oct 10, 2023
Thank you for taking the time to leave a review.I hope you enjoyed your stay.Kind regards,Rob,Host Manager

4/10 Poor

David

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very dated for a Village Hotel which are typically good chain. The rooms were very dates and general in a poor state
Stayed 1 night in Sep 2023
Response from vem on Sep 19, 2023
Thanks you for taking the time to leave a review David.I am sorry your were disappointed with the room allocated to you. As we were the very first Village to open we are a little different to some of the others. We do however, have an ongoing maintenance plan to refresh the rooms.Kind regards,Rob,Host Manager

8/10 Good

Dan

Stayed 1 night in Sep 2023
Response from VEM on Oct 10, 2023
Thank you for taking the time to leave a review.I hope you enjoyed your stay.Kind regards,Rob,Host Manager

10/10 Excellent

Valerie

Stayed 1 night in Sep 2023
Response from VEM on Oct 10, 2023
Thank you for a great review,I am pleased you enjoyed your stay and hope to see you again soon.Kind regards,Rob,Host Manager

8/10 Good

Tim

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Although my stay was acceptable, the hotel was unable to supply a VAT receipt. They advised that as the stay was booked via hotels.com, this was not possible. However, when I stay at other hotels booked via hotels.com, this is possible.
Stayed 1 night in Aug 2023
Response from vem on Sep 1, 2023
Thank you for taking the time to post a review, Tim.When booking via Hotels.com there are 2 payment options. I can see that you opted to pay via Hotels.com. In this case we are, unfortunately unable to provide a VAT receipt.I do hope we have the opportunity to welcome you back soon.Kind regards,Rob,Host Manager

10/10 Excellent

Tehjima

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The stay was overall good. The only down side was the staff near the gym area. One particular staffvwas only good some people and just kept staring at me and my children
Stayed 2 nights in Aug 2023
Response from vem on Sep 1, 2023
Thank you for your review, Tehjima.I am pleased that most of your stay was good. However, I would like to apologise for your experience in the gym.Kind regards,Rob,Host Manager

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well worth a look
If you like a good swimming pool and extra large TV then this hotel ticks those boxes totally. its location is a little remote for drinking and dining options but the in hotel offer is OK. For getting around the outskirts of greater Manchester and the Peak district it is well located as a touring base. The only downside is poor access to public transport for getting to the city centre.
Stayed 2 nights in Aug 2023
Response from vem on Sep 1, 2023
Thank you for taking the time to leave a review, George.I am pleased to hear you enjoyed your visit. We hope to be able to welcome you back soon.Kind regards,Rob,Host Manager

10/10 Excellent

Paul

Stayed 5 nights in Aug 2023
Response from vem on Sep 1, 2023
Thanks for a great review, Paul.Hope to see you again soon.Kind regards,RobHost Manager

6/10 Okay

Paul

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was 5*, friendly staff and food was very nice. But, we didn't see anywhere before we booked that children are only permitted in the pool during limited set hours. If we'd known we wouldn't have booked and would have stuck with our normal Travelodge. Unfortunately 2 disappointed children makes all the good stuff irrelevant.
Stayed 2 nights in Aug 2023
Response from vem on Aug 20, 2023
Thank you for taking the time to leave a review, Paul.I am delighted to hear you enjoyed our 5 star service which we pride ourselves on here at Village Hyde. I was sorry to hear you were not aware of the children's swim times. However, this is something that is detailed both on our website and within the in-room information. Despite this, I do hope we have the opportunity to welcome you back to Hyde soon.Kind regards,RobHost Manager

8/10 Good

David

Liked: Amenities
Disliked: Cleanliness
Leisure facilities are excellent, dining good, room comfortable. Room not cleaned often enough
Stayed 14 nights in Aug 2023
Response from vem on Aug 20, 2023
Hi David,Thank you for taking the time to post a review.I am delighted to hear you enjoyed your stay.Hope to see you again soon.Kind regards,Rob,Host Manager

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice relaxing stay
Honestly this place is a hidden gem. The room was comfortable and relatively clean(the kettle was a little dusty) but apart from that I was satisfied with the room. Bed was comfy. There is also a good sized swimming pool on site, didn’t get a chance to use it due to time constraints but it looked good. The breakfast was nice it was a buffet style continental and full English. You can order eggs through the staff who will bring it out to you. And my number one perk was that there was a Starbucks inside so you can get a good fix of coffee. I would definitely stay there again.
Stayed 1 night in Aug 2023
Response from vem on Aug 20, 2023
Thank you for an amazing review, Victoria.I am delighted you had a great stay and I am sorry for the slight housekeeping oversight.We look forward to welcoming you back soon.Kind regards,Rob,Host Manager

8/10 Good

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bar area and seating styles were good/unique.
Stayed 1 night in Aug 2023
Response from vem on Aug 20, 2023
Thank you for your review, Andrew.It's good to hear you liked our pub & grill.Kind regards,Rob,Host Manager

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely stay at the village Hyde would defiantly recommend it and very good value for money and lovely staff and atmosphere next time I will make use of the pool .
Stayed 1 night in Jul 2023
Response from vem on Aug 1, 2023
Thank you for a great review, Elizabeth.I am delighted you enjoyed your stay and look forward to welcoming you back soon.Kind regards, David Delaney General Manager

4/10 Poor

Sarah

Stayed 1 night in Jul 2023
Response from vem on Aug 1, 2023
Thank you for taking the time to post a review, Sarah.I do hope we have the opportunity to welcome you back in the not too distant future.Kind regards, David Delaney General Manager

8/10 Good

Dan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from vem on Aug 1, 2023
Hi Dan,Thank you for your review.I hope you enjoyed your stay and hope to see you again soon.Kind regards, David Delaney General Manager

8/10 Good

Paul

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from vem on Aug 1, 2023
Thank you for taking the time to leave a review, Paul.We hope to see you again soon.Kind regards, David Delaney General Manager

8/10 Good

Roy

Stayed 2 nights in Jul 2023
Response from vem on Aug 20, 2023
Thank your review, Roy.I hope you enjoyed your stay.Kind regards,Rob,Host Manager

6/10 Okay

Samial

Liked: Cleanliness, staff & service, property conditions & facilities
Needs sprucing up but decent hotel for the price
Stayed 1 night in Jul 2023
Response from vem on Aug 1, 2023
Thank you for taking the time to leave a review, Samial.I am sorry there were areas of your stay that left you feeling disappointed. We do have an on-going maintenance plan in place to refresh areas of the hotel. I hope we can welcome you back soon so that you can see some of the improvements.Kind regards, David Delaney General Manager

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from vem on Aug 1, 2023
Thanks for a great review, Mark.We hope to see you again soon.Kind regards, David Delaney General Manager

10/10 Excellent

Libby

Stayed 1 night in Jun 2023
Response from vem on Aug 1, 2023
Thank you for a great review, Libby.We hope to see you again soon.Kind regards, David Delaney General Manager

6/10 Okay

Stewart

Stayed 2 nights in Jun 2023
Response from vem on Aug 1, 2023
Hi Stewart,Thank you for taking the time to post a review. I hope we have the opportunity to welcome you back soon.Kind regards, David Delaney General Manager

10/10 Excellent

Grace

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very welcoming and pleasant experience. Thankyou very much xx
Stayed 1 night in Jun 2023
Response from vem on Aug 1, 2023
Thank you for a lovely review Grace.I am pleased you enjoyed your visit.Kind regards, David Delaney General Manager

8/10 Good

barry

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ale Train 2023
A group of us stayed on the Friday and Saturday nights as we were doing the ale train on the Saturday. On Friday afternoon we went to the bar before going out. It was quite busy with more people coming in all the time but 1 member of staff was left to deal with everything. We would have stayed longer but the wait times became too long.
Stayed 2 nights in Jun 2023
Response from vem on Aug 1, 2023
Thank you for taking the time to leave a review, Barry.I am sorry that there appears to have been an oversight with the staffing in the bar on the day you visited. Your feedback has been duly noted and I hope this will not deter you from staying with us in future.Kind regards, David Delaney General Manager

2/10 Terrible

Lee

Stayed 2 nights in Jun 2023
Response from vem on Aug 1, 2023
Thank you for taking the time to leave a review, Lee.I am sorry there were areas of your stay that left you feeling disappointed. Your feedback is gratefully received.Kind regards, David Delaney General Manager