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the hotel has everything, Pub, Restaurant, Gym, Swimming
the staff are very helpful
the Check in and Check out time are not too flexible, the same for kids using the pool. to be fair expectation are set, but more flexibility for the hotel guest would have been highly appreciated.
Rony
Stayed 2 nights in Feb 2024
Response from vem on Feb 23, 2024
Thank you for taking the time to leave a review, Rony.I am pleased you enjoyed your stay. Unfortunately due to health & safety requirements children are only permitted to use the pool between certain times. I do hope we have the opportunity to welcome you back soon.Kind regards,Rob,Host Manager
Great hotel, facilities were fabulous. Breakfast was superb
Thought parking was free but we were told this was only at the weekend. However, the charge was waived so all in all a great place to stay if you are aware of parking charges on arrival
Joanne
Stayed 2 nights in Dec 2023
Response from vem on Dec 31, 2023
Thank you for a lovely review, Joanne.WE hope to welcome you back soon.Kind regards,RobHost Manager
The disabled parking bays were blatantly abused by people attending to use the gym making it difficult for disabled residents to park in designated places.
Some of the breakfast ingredients were inedible e.g. the sausages you needed to sharpen your teeth to be able to eat them.
But overall the hotel provided a good quality of service.
Jean
Stayed 2 nights in Dec 2023
Response from vem on Dec 31, 2023
Thank you for taking the time to leave a review Jean.The team do carry out checks on the disabled bays where possible and leave notices on any vehicle not displaying a blue badge. I am sorry to hear that some of the breakfast was not to your liking I will ensure your feedback is passed on to the kitchen team.We hope to welcome you back again soon.Kind regards,RobHost Manager
It was a last minute stay, as it was Christmas day and we were not eating there we did not have the usual facilities ie no bar or kitchen until later. This was not a problem and I would stay again if I was in the area.
Lesley
Stayed 1 night in Dec 2023
Response from vem on Dec 31, 2023
Thank you for a great review, Lesley.We hope to see you again soon.Kind regards,RobHost Manager
Overall good stay - only slight down side was our room was near the gym so it was noisy with music pumping
Ema
Stayed 1 night in Dec 2023
Response from vem on Dec 31, 2023
Thank you for taking the time to leave a review.I am sorry you were disturbed by music from the gym, I will forward this feedback to our leisure team.I hope this won't deter you from staying with us again.Kind regards,RobHost Manager
Food good and rooms ok but self check in a pain poor chap trying to service several people at once who all had issues or questions PLEASE PLEASE go back to reception desk a proper check in .
Martin
Stayed 1 night in Nov 2023
Response from VEM on Dec 1, 2023
Thank you for taking the time to post a review.I am sorry that our check-in kiosks are not to your liking. Our host team, however, are always on hand to assist where needed. It's great to hear you liked the food and our rooms and I do hope we have the chance to welcome you back soon.Kind regards,Rob,Host Manager
Easy to check in & out, room was clean and had everything we needed, beds very comfortable. Pool and spa facilities were excellent. Food was amazing! Staff were friendly and welcoming. Will defiantly be back!
Slightly disappointing that I had to pay extra for parking and extra to use the pool; however the pool was amazing! I like the idea of the self check in, but the machine never recognised me, which meant I needed the receptionist anyway. I’d definitely stay again!
Andrew
Stayed 1 night in Oct 2023
4/10 Poor
Jim
Business traveler
Oct 31, 2023
Crap for Vegans.
Poor vegan provision at Breakfast including insufficient serving tongues so non vegans cross contaminated some of the food.
Shame that my meal arrived at the table before the staff could poor a pint. And even after that they then tried to charge me a second time it had been that long. When I stated my meal was cold due to their incompetence at poor ing 1beer, they just shrugged their shoulders and walked off. Apart from the restaurant staff this time everything else was good, please note the £5 to park per night and £5 per person to use the facilities but this is listed.
Lee
Stayed 1 night in Oct 2023
Response from vem on Oct 30, 2023
Thank you for taking the time to leave a review Lee,I am very sorry there were some problems when you visited the Pub & Grill, I will forward your feedback to the team to look into so that such occurrences can be avoided in future.Kind regards,Rob,Host Manager
Thank you for a wonderful review, Robert.We hope to see you again soon.Kind regards,Rob,Host Manager
2/10 Terrible
Kristian
Oct 8, 2023
Kristian
Stayed 2 nights in Oct 2023
6/10 Okay
Paul
Traveled with family
Oct 8, 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Property carpets are tired and need replacing. Spark suite upstairs is smelly. Breakfast lacked unfortunately. Rooms are fine and supply fans which is much appreciated.
Paul
Stayed 1 night in Oct 2023
Response from VEM on Oct 10, 2023
THank you for taking the time to leave a review, Paul.I am sorry that there were areas of your stay that left you feeling disappointed. We do have an ongoing maintenance plan in place to refresh areas of the hotel. I hope we have the opportunity to welcome you back in the future and hopefully you will be able to see some of the improved areas.Kind regards,Rob,Host Manager
4/10 Poor
BRIAN
Traveled with partner
Sep 26, 2023
Didn’t like leaking cold water tap,unable to get radiator to
Work so cold room.reported to receptionist who said she couldn’t do anything about it. Carpet in room was dirty.
Not a happy customer,
BRIAN
Stayed 1 night in Sep 2023
Response from VEM on Oct 10, 2023
Thank you for taking the time to post a review, Brain.I am sorry to hear there were some problems in the room that was assigned to you. These have since been brought to the attention of maintenance and housekeeping to rectify. Additional training will be provided to the team member on reception on how to deal with such occurrences.Kind regards,Rob,Host Manager
Very dated for a Village Hotel which are typically good chain. The rooms were very dates and general in a poor state
David
Stayed 1 night in Sep 2023
Response from vem on Sep 19, 2023
Thanks you for taking the time to leave a review David.I am sorry your were disappointed with the room allocated to you. As we were the very first Village to open we are a little different to some of the others. We do however, have an ongoing maintenance plan to refresh the rooms.Kind regards,Rob,Host Manager
8/10 Good
Dan
Sep 14, 2023
Dan
Stayed 1 night in Sep 2023
Response from VEM on Oct 10, 2023
Thank you for taking the time to leave a review.I hope you enjoyed your stay.Kind regards,Rob,Host Manager
10/10 Excellent
Valerie
Sep 12, 2023
Valerie
Stayed 1 night in Sep 2023
Response from VEM on Oct 10, 2023
Thank you for a great review,I am pleased you enjoyed your stay and hope to see you again soon.Kind regards,Rob,Host Manager
Although my stay was acceptable, the hotel was unable to supply a VAT receipt. They advised that as the stay was booked via hotels.com, this was not possible. However, when I stay at other hotels booked via hotels.com, this is possible.
Tim
Stayed 1 night in Aug 2023
Response from vem on Sep 1, 2023
Thank you for taking the time to post a review, Tim.When booking via Hotels.com there are 2 payment options. I can see that you opted to pay via Hotels.com. In this case we are, unfortunately unable to provide a VAT receipt.I do hope we have the opportunity to welcome you back soon.Kind regards,Rob,Host Manager
The stay was overall good. The only down side was the staff near the gym area. One particular staffvwas only good some people and just kept staring at me and my children
Tehjima
Stayed 2 nights in Aug 2023
Response from vem on Sep 1, 2023
Thank you for your review, Tehjima.I am pleased that most of your stay was good. However, I would like to apologise for your experience in the gym.Kind regards,Rob,Host Manager
If you like a good swimming pool and extra large TV then this hotel ticks those boxes totally. its location is a little remote for drinking and dining options but the in hotel offer is OK. For getting around the outskirts of greater Manchester and the Peak district it is well located as a touring base.
The only downside is poor access to public transport for getting to the city centre.
George
Stayed 2 nights in Aug 2023
Response from vem on Sep 1, 2023
Thank you for taking the time to leave a review, George.I am pleased to hear you enjoyed your visit. We hope to be able to welcome you back soon.Kind regards,Rob,Host Manager
10/10 Excellent
Paul
Aug 28, 2023
Paul
Stayed 5 nights in Aug 2023
Response from vem on Sep 1, 2023
Thanks for a great review, Paul.Hope to see you again soon.Kind regards,RobHost Manager
6/10 Okay
Paul
Traveled with family and small children, Traveled with partner
Service was 5*, friendly staff and food was very nice. But, we didn't see anywhere before we booked that children are only permitted in the pool during limited set hours. If we'd known we wouldn't have booked and would have stuck with our normal Travelodge. Unfortunately 2 disappointed children makes all the good stuff irrelevant.
Paul
Stayed 2 nights in Aug 2023
Response from vem on Aug 20, 2023
Thank you for taking the time to leave a review, Paul.I am delighted to hear you enjoyed our 5 star service which we pride ourselves on here at Village Hyde. I was sorry to hear you were not aware of the children's swim times. However, this is something that is detailed both on our website and within the in-room information. Despite this, I do hope we have the opportunity to welcome you back to Hyde soon.Kind regards,RobHost Manager
8/10 Good
David
Aug 16, 2023
Liked: Amenities
Disliked: Cleanliness
Leisure facilities are excellent, dining good, room comfortable.
Room not cleaned often enough
David
Stayed 14 nights in Aug 2023
Response from vem on Aug 20, 2023
Hi David,Thank you for taking the time to post a review.I am delighted to hear you enjoyed your stay.Hope to see you again soon.Kind regards,Rob,Host Manager
Honestly this place is a hidden gem. The room was comfortable and relatively clean(the kettle was a little dusty) but apart from that I was satisfied with the room. Bed was comfy. There is also a good sized swimming pool on site, didn’t get a chance to use it due to time constraints but it looked good. The breakfast was nice it was a buffet style continental and full English. You can order eggs through the staff who will bring it out to you. And my number one perk was that there was a Starbucks inside so you can get a good fix of coffee. I would definitely stay there again.
Victoria
Stayed 1 night in Aug 2023
Response from vem on Aug 20, 2023
Thank you for an amazing review, Victoria.I am delighted you had a great stay and I am sorry for the slight housekeeping oversight.We look forward to welcoming you back soon.Kind regards,Rob,Host Manager
Had a lovely stay at the village Hyde would defiantly recommend it and very good value for money and lovely staff and atmosphere next time I will make use of the pool .
Elizabeth
Stayed 1 night in Jul 2023
Response from vem on Aug 1, 2023
Thank you for a great review, Elizabeth.I am delighted you enjoyed your stay and look forward to welcoming you back soon.Kind regards, David Delaney General Manager
4/10 Poor
Sarah
Jul 23, 2023
Sarah
Stayed 1 night in Jul 2023
Response from vem on Aug 1, 2023
Thank you for taking the time to post a review, Sarah.I do hope we have the opportunity to welcome you back in the not too distant future.Kind regards, David Delaney General Manager
Thank you for taking the time to leave a review, Samial.I am sorry there were areas of your stay that left you feeling disappointed. We do have an on-going maintenance plan in place to refresh areas of the hotel. I hope we can welcome you back soon so that you can see some of the improvements.Kind regards, David Delaney General Manager
Thanks for a great review, Mark.We hope to see you again soon.Kind regards, David Delaney General Manager
10/10 Excellent
Libby
Jun 29, 2023
Libby
Stayed 1 night in Jun 2023
Response from vem on Aug 1, 2023
Thank you for a great review, Libby.We hope to see you again soon.Kind regards, David Delaney General Manager
6/10 Okay
Stewart
Jun 25, 2023
Stewart
Stayed 2 nights in Jun 2023
Response from vem on Aug 1, 2023
Hi Stewart,Thank you for taking the time to post a review. I hope we have the opportunity to welcome you back soon.Kind regards, David Delaney General Manager
A group of us stayed on the Friday and Saturday nights as we were doing the ale train on the Saturday. On Friday afternoon we went to the bar before going out. It was quite busy with more people coming in all the time but 1 member of staff was left to deal with everything. We would have stayed longer but the wait times became too long.
barry
Stayed 2 nights in Jun 2023
Response from vem on Aug 1, 2023
Thank you for taking the time to leave a review, Barry.I am sorry that there appears to have been an oversight with the staffing in the bar on the day you visited. Your feedback has been duly noted and I hope this will not deter you from staying with us in future.Kind regards, David Delaney General Manager
2/10 Terrible
Lee
Jun 19, 2023
Lee
Stayed 2 nights in Jun 2023
Response from vem on Aug 1, 2023
Thank you for taking the time to leave a review, Lee.I am sorry there were areas of your stay that left you feeling disappointed. Your feedback is gratefully received.Kind regards, David Delaney General Manager