Dear Jorge, Thank you very much for your kind feedback.We are very pleased that you enjoyed your time with us and that your dining experience met your expectations. Our team appreciates all your kind comments about the service delivered.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Manager

Dear Guest,Thank you for taking the time to review your stay.We are delighted to hear that you found our hotel to be nice and appreciated the quiet and beautiful location. Our hotel is indeed situated in one of the most peaceful areas of Ibiza, close to the charming town of Sant Joan de Labritja and just 20 meters from Portinatx beach, making it an ideal spot for a relaxing getaway.It's great to know that you were satisfied with the room cleanliness, hotel condition, service, and room comfort. Our team works hard to ensure that our guests have a pleasant stay, and your positive feedback is truly appreciated.The entire team look forward to welcoming you back for a future visit.Kind regards,Guest Experience Manager

Dear Angelique,Thank you for your positive feedback.We are thrilled to hear that our staff went above and beyond to make your stay memorable, and that you found our bartender's gesture particularly helpful. It's great to know that you enjoyed the delicious food at our buffet, and we appreciate your kind words about our chefs' dedication to their craft.Your compliments on the room cleanliness, hotel condition, and service are truly appreciated, and we are glad that you had an amazing stay with us.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Manager

Dear Alicia,Thank you for your positive feedback.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you back on a future occasion.Best regards,Sheila MartínezGuest Experience Manager

Dear Richard,Thank you for your review.We are delighted to hear that you appreciated the ample poolside loungers and our excellent service. Our team always strives to provide the best experience for our guests.We apologize for any inconvenience caused by the size of the lifts. Our hotel is designed to blend seamlessly with the surrounding environment, and as a result, some spaces may be more compact. We hope this did not detract from your overall enjoyment of your stay.We look forward to welcoming you back. Best regards,Sheila MartínezGuest Experience Manager

Dear Kimberly,Thank you for your positive feedback.It is very rewarding to know that you enjoyed your stay and that your room met your expectations.It's also fantastic to know that nothing was too much trouble for our team and that you enjoyed the spectacular views that our hotel offers,We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Manager

Dear Solace, Thank you for taking the time to review your stay.A message of satisfaction from a recent guest is always a reward. Our team will be delighted to hear that they made such a difference and we will be sure to pass on your lovely comments. Thank you for mentioning our prime location.The entire team look forward to welcoming you back for a future visit. Kind regards,Guest Experience Manager

Dear Guest, Thank you for taking the time to review your stay.Our team works tirelessly to ensure that every guest has the best experience possible, your positive feedback inspires us to continue with our efforts.We look forward to welcoming you back on a future occasion. Best wishes,Guest Experience Manager

Dear Robert,First of all we thank you for choosing us among the many possibilities that Ibiza offers as a unique and differentiated destination in the Mediterranean.Your brief but honest commentary on the impressions, experiences or contexts lived during your stay with us has been of great help to us and thank you for bringing this matter to our attention.We must emphasize that in the check-in process, the established steps were scrupulously followed, offering you all the information about the stay you had been assigned and informing you that you had been given an upgrade by us. Barceló Portinatx basically offers two types of rooms which are the Superior type and the Suite type, which was the one he was assigned and its most outstanding difference is the dimension which is approximately 20 percent higher and clearly makes the difference. However, we regret that there was some kind of misunderstanding in these aspects.What we deeply regret is that the room offered had some kind of incidence so we opted for a room according to your preferences.Barceló Portinatx we must emphasize that the amenities offered free of charge to our customers may vary from one establishment to another, but we unequivocally offer products with quality standards according to our requirements.It would be an honor for us to enjoy your presence among us again and we would not hesitate to offer you a totally personalized attention to help you discover all the advantages, guarantees and potential experiences that all the establishments under our brand and guarantee offer you.Best whises Mariano RamónGuest Experience Manager

Dear Guest, We are glad to receive such a positive review!We truly appreciate you choosing to stay with us. It is a pleasure to know that our team members and facilities exceeded your expectations.We also want to thank you for your description skills, thus with a short sentences in a few words you resumed the essence of an real Ibiza Vacations.We look forward to welcoming you and your family on your next trip. Best wishes,Mariano RamónGuest Experience Manager

Dear Joerg,Thank you very much for your kind feedback.It is wonderful to know that you enjoyed your stay with us and your kind words about our team members encourage us to continue upholding our high standards of service. Thank you for recommending our breakfast, we are glad we were able to help you start the day off the right way.We look forward to welcoming you back for another memorable experience. Best wishes,Guest Experience Manager

Dear Miha, Thank you very much for your kind feedback. We are very pleased that you enjoyed your time with us and that your dining experience met your expectations. Our team appreciates your kind comments about the service they delivered. We look forward to welcoming you back for another memorable experience . Best wishes, Guest Experience Manager

Dear Amanda, Thank you for your positive feedback. We are pleased that we met your expectations. Our dedicated team members work hard to ensure that every guest here has a comfortable and memorable stay, so your positive feedback is very rewarding. It is nice to know that you were pleased with our decor, as it was our goal to create a comfortable atmosphere in which our guests feel welcomed and at home We look forward to welcoming you back on a future occasion. Best regards, . Guest Experience Manager

Dear Luke, Thank you very much for this kind review. We are so glad that everything met your expectations during your stay and that you enjoyed your anniversary with us! Thank you again; we look forward to welcoming you back soon. Kind regards, Guest Experience Manager

Dear Timmothy, Thank you for taking the time to review your stay with us. Our goal is to make sure that every guest has the best experience possible, and your kind words will inspire us to keep up the good work. We have noted your comments regarding our fitness area and appreciate your feedback. We hope to welcome you back in the future. Best regards, Guest Experience Manager

Dear Nelson, Thank you for taking the time to share your review. We are sorry that your stay did not match your expectations, although what is included in the all-inclusive package is clear at the time of booking. The involved department has been informed about your comments for information and further revision. We hope that you accept our apologies if you felt the safety in our facilities and did not live up to the experience you expected. Barceló Hotel Group works hard to enforce the protocols and measures developed within the We Care About You program, including the use of a mask and social distancing. We also have hydroalcoholic gel stations at all entrances for use by our guests and team alike (main entrance to the hotel, entrance to the buffet, elevators, etc.) to ensure proper hand sanitization before and after the use of shared elements or common services. Nevertheless, we have taken good note of your comment to continue strengthening compliance. For a future occasion please do not hesitate to contact again somebody from our team to point out any service imperfection, we will be swift in addressing the issue and correct any situation that is not in accordance with our established standards. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Kind regards,

Dear Wendy, Thank you so much for your generous commentary, we are glad that the Barceló Portinatx was able to exceed your best expectations. We appreciate your comments regarding all details you enjoyed during your stay, your illustration could be very helpful for other guest, furthermore you became our best way to promote our resort, because of this we would like to welcome you again and compensate you, not only for your kindness but also for your loyalty. Yours faithfully Mariano Ramón- Guest Experience Barceló Portinatx 4* Adults Only

Thank you very much for your comment.

Dear Guest, First and foremost, thank you for taking some of your valuable time to provide us with such great feedback. Guest satisfaction is our number one goal and we are so happy to hear that you had a great stay and our hotel was excellent. We will definitely make sure to congratulate our staff on your behalf. Thanks again for your kind review, and we look forward to serving you again in the future. Best regards, Sergio Ocaña Guest Experience Manager - Barceló Portinatx

Dear Guest, many thanks for your review. We are glad you had such a fantastic experience and everything has been to your liking. Your comments are very important for us in order to keep improve on our services and facilities. We look forward to welcome you again on your next visit to Ibiza. Sergio Ocaña Guest Experience Manager - Barceló Portinatx

Dear Guest, many thanks for taking time so share your experience in our hotel with the Expedia community. We are glad you had such a positive experience and you strongly recommend our hotel. Your reviews and feedbacks are of great importance to us and ratings like yours indicates that we are on the right path to continue offering the best service and facilities for our guests. We hope that on your next visit to Ibiza you will return to our hotel. Many thanks again for your review and best regards from Portinatx. Sergio Ocaña Guest Experience Manager - Barceló Portinatx