Ratings based on 3 Verified Reviews
They paid and stayed. We double-checked.
3.3 Room cleanliness
3.7 Service & staff
3.3 Room comfort
3.0 Hotel condition
They paid and stayed.
by A verified traveler from London Chelsea
w/e in IbizaPosted Jul 13, 2015
Pros: position convenient
Cons: water supply and remodernisation of the bathrooms
Location: beach House, Ushuaia, Nassau beach Club, Space
We arrived at the hotel at around midnight on a Thursday night to being told that the hotel was full and that we should get an alternative accommodation at the Tropicana apartments down the road and transfer back to the Santos in the morning. When we asked for the reason they told us the hotel was full but that there was no manager in loco so we had to wait for the manager to come in at 10am the morning after. The morning after the manager informed us that there had been a problem with the water in the room and that the problem had been resolved. The manager was kind enough to make us feel reasonably comfortable with transferring back to the Santos hotel that we had originally booked. We were disappointed though to realize that there was still a problem with the water: the problem persisted along all our stay: no hot water whatsoever and the last day there was only a dribble of water when we opened the tap not even enough to brush our teeth! we were charged half rate for the first night due to the transfer and then the agreed rate of 375 euro per night but no hot water and no water at all the last day!
for Everyoneby A verified traveler from bei Stuttgart
Superschönes Hotel, tolles Personal!Posted Apr 28, 2015
Tolles, modernes Hotel direkt am Strand. Angenehme Größe (ich mag große Hotels nicht), super aufmerksames und sympathisches Personal. Und ich hab noch nie ein Hotel gesehen, in dem die öffentlichen Flächen, wie zum Beispiel um den Pool herum, so oft geputzt werden. Wechselnde DJs am Pool, tolle Zimmer, Blick aufs Meer vom Balkon aus, nachts tolles Lichtkonzept für die Inszenierung von Bar, Pool und Chillarea etc . Wir waren rundum begeistert! Hinweis: Das Hotel liegt in der Einflugschneise des Flughafens. Das hat uns allerdings nicht gestört, mancher mag das aber anders beurteilen. Deshalb erwähne ich es mal besser :-)
by A verified traveler
Posted Jun 22, 2011 on Hotels