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Reviews of Sunwapta Falls Rocky Mountain Lodge

2 out of 5
Sunwapta Falls Rocky Mountain Lodge
Highway 93 - Icefields Parkway, Sunwapta Falls, AB

Reviews

8.0

Very Good

Rating 10 - Excellent. 161 out of 507 reviews" "
Rating 8 - Good. 223 out of 507 reviews" "
Rating 6 - Okay. 89 out of 507 reviews" "
Rating 4 - Poor. 25 out of 507 reviews" "
Rating 2 - Terrible. 9 out of 507 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
We spent two nights here in a cosy cabin which was well located and suited us perfectly on a trip between Banff and Jasper. This is so convenient for the Colombia Icefield. The staff were lovely. The dining was surprisingly delicious and high quality with great wine. Thank you!
Stayed 2 nights in Sep 2023

10/10 Excellent

Han

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff.
Stayed 1 night in Sep 2023

10/10 Excellent

Francine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Everyone was so nice, much appreciated after a long day of travels. I especially appreciated that the front desk person walked me to my room and explained the property amenities. Comfortable and quiet stay with a great breakfast.
Stayed 1 night in Sep 2023

10/10 Excellent

Andrew, London

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed twice, great location, staff we're super friendly and knowledgeable. Parking can get full and breakfast can get busy, but a great location for exploring the area. You can walk to the falls. Wifi limited, but enjoyed the time to chill on the deck outside our twin queen room. The single queen cabin was particularly wonderful, with a fireplace. Would definitely stay again and highly recommended.
Stayed 1 night in Sep 2023

8/10 Good

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Property was further than expected from Jasper. The only dining option for 30 minutes drive is the resort restaurant. The cabin quarters were cramped and walls quite thin, could hear adjoining cabins movements and tv quite well. The Wi-if is very very bad. The pathway to the cabins is nice looking for an outdoorsy feel but you can’t drag your suitcase over the uneven randomly placed flagstone and it is also something to be careful on for us older folks. They did have some amazing water pressure in the shower, the staff was all friendly, the food and fireplace in the restaurant were enjoyable.
Stayed 2 nights in Sep 2023

4/10 Poor

Yimmee, Edison

Liked: Cleanliness
Disliked: Property conditions & facilities
The wifi was terrible. It was almost non existing.
Stayed 3 nights in Aug 2023

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, beautiful, quiet.
Great location, quiet and very close to Sunwapta falls, just 5 min to walk after the dinner. Comfortable and clean cabins. The restaurant was great, we enjoyed celebrating my birthday over there. Stuff was very nice and helpful.If we go to Jasper again we will definitely stay there again.
Stayed 2 nights in Aug 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed at this Sunwapta Inn for 3 nights in August and it was very disappointing. The room was old, small and barely enough room to move around, and the worst of all, the internet didn’t work in the room. Most of the time there was no connection and when it does it is very very slow. We had to go to the lobby to use our cellphones. I complained to the receptionist and she flatly told me that that’s the way it is with their satellite internet services. But then it works well in the lobby so that is not the right reason and if she knows how the internet technology works, the connection can be made better for the guest rooms through upgraded WIFI systems. I was traveling with some friends who also booked two other rooms and they told me that the internet connection did not work in their rooms too. Beware of this hotel, it does not have the services and room standards and quality that it has advertised. Definitely not worth the price they charged.
Stayed 3 nights in Aug 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023

10/10 Excellent

Darrin

Stayed 1 night in Aug 2023

10/10 Excellent

Karen, Columbus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our 2 nights here. Nice restaurant. All of the staff have been incredibly friendly and helpful. Loved hiking to the falls. Bathroom was dated, but shower had full pressure and was plenty hot. Honestly, it’s a rustic place, so didn’t expect fancy. Beds felt new and were really comfortable. Staff provided eco logs and matches. Would definitely recommend staying here!
Stayed 2 nights in Aug 2023

10/10 Excellent

Christina

Stayed 1 night in Aug 2023

6/10 Okay

Ralf

Traveled with family
Liked: Cleanliness, staff & service
Location is excellent. Rooms are marginal but clean. Restaurant is basic.
Stayed 1 night in Aug 2023

8/10 Good

lawnny

Stayed 1 night in Aug 2023

8/10 Good

David

Traveled with family
Liked: Staff & service, property conditions & facilities
Fourplex cabins. Beautiful area. 30 minute drive from Jasper. No cell phone or internet. Some tv reception. Older facility. Not for handicapped or elderly. Needs grab bars in bathroom. Staff was friendly and courteous. Enjoyed our stay away from the crowds of Jasper.
Stayed 2 nights in Jul 2023

10/10 Excellent

Jackie

Stayed 1 night in Jul 2023

8/10 Good

Andrea

Traveled with partner
Liked: Cleanliness, staff & service
No air conditioning, but putting the provided fan at the window to pull in air all night got the temperature down to a reasonable level. Cleanliness was okay but definitely could have been better. The bathroom was dated, but in decent condition. The room was very nice, with the added bonus of a kitchen sink. Beautiful, well-maintained property with flowers everywhere. The breakfast was excellent, good quality food.
Stayed 2 nights in Jul 2023

8/10 Good

Laxmikant

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 2 nights in Jul 2023

6/10 Okay

David

Traveled with family
Liked: Cleanliness, staff & service
Nothing special
Stayed 3 nights in Jun 2023

10/10 Excellent

Francis

Stayed 5 nights in Jun 2023

10/10 Excellent

Shridhar

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Located very close to Sunwapta Falls, and about mid-way between Jasper town and the Athabasca glacier, this is very convenient lodge to stay at visit the sights in the Jasper area. The room was spacious (we are a family of 4), very good service at the front-desk and the restaurant. All in all, we would highly recommend a stay here!
Stayed 3 nights in Jun 2023

10/10 Excellent

Benson

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay while exploring Jasper National Park if coming from Banff. 40 minutes drive to Jasper. Walking distance to Sunwapta Falls. Friendly staff, comfortable bed.

6/10 Okay

Jay

Traveled with family
Liked: Cleanliness, staff & service
Excellent staff, dining options , location . Hotel rooms are tiny and outdated

8/10 Good

Tagumpay Esmiraldo

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Sep 2022

6/10 Okay

Alyssa

Liked: Cleanliness, staff & service
Disliked: Room comfort
Great staff, that’s about it
I can’t say enough great stuff about the staff here. They were so friendly and accommodating! But our stay was… fine. The main issues were that our room was SO hot and stuffy. The staff offered us a fan but it didn’t do much. We couldn’t open the door (it was so cool out) because of the bugs and the one window that did open barely did. So it wasn’t the best sleep, felt like a sauna. We also dined at the restaurant and the food was mostly fine but some was inedible. Anyway, not the end of the world just a disappointment for how much it cost.
Stayed 2 nights in Jul 2022

8/10 Good

Madhuri

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Can walk to the fall. There is no WiFi so bit inconvenient. Also lot of mosquitoes.
Stayed 1 night in Jul 2022

2/10 Terrible

Sergei

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very noisy power generator next to the cabin. Impossible to sleep
Stayed 1 night in Jul 2022

10/10 Excellent

Shujie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

4/10 Poor

MAYURKUMAR

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth staying for serveral reason
Stayed 2 nights in Jul 2022

10/10 Excellent

Joanne

Stayed 2 nights in Jul 2022

2/10 Terrible

Nati

Stayed 1 night in Jul 2022

8/10 Good

Erroll

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience, excellent staff, centrally located to sight see & hiking opportunities. Pay phones, lobby computer for outside communication --- Love the peace & quiet away from the rest of the world. Your cellular is probably not going to work for anything other than photos --- enjoy the beauty of the Rockies without annoying distractions. Our stay was early season therefore operations & staffing were still being fine tuned. An awesome experience !!!
Stayed 2 nights in Jun 2022

10/10 Excellent

Hanna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was upgraded to the cottage and I wasn't additionally charged. The cottage was very clean. Everybody were professional and nice.
Stayed 1 night in Sep 2021

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2021

10/10 Excellent

Sandipan

Stayed 1 night in Sep 2021

8/10 Good

christopher

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
It was so quiet and peaceful. The shop carried so many beautiful and precious stuff that I ended up buying for souvenirs.
Stayed 1 night in Sep 2021

10/10 Excellent

Marie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff with a good size room. Room a bit dated but clean. Food at the restaurant is overpriced, and with the new rules in place for covid in alberta, they should have given the option of food pickup.
Stayed 1 night in Sep 2021

8/10 Good

Sonia

Traveled with family
Liked: Cleanliness, staff & service
We enjoyed being surrounded by the trees in the cabin ambience. The stuff is extremely friendly and helpful. As for the rooms , the comfort could be improved by some little or big renovations. The bathrooms are very outdated and run down. The restaurant food is mediocre especially for the prices.
Stayed 1 night in Sep 2021

8/10 Good

Kathryn

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was simple and the staff was incredibly kind and helpful. Would give them extra stars if I could! The room was clean and they provided the roll out bed and kettle we asked for before we had even finished unloading the car!
Stayed 1 night in Sep 2021

8/10 Good

Artem

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2021

10/10 Excellent

Lei

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, very clean
Stayed 1 night in Aug 2021

8/10 Good

Roberta

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt like a cottage but found the restaurant expensive
Stayed 1 night in Aug 2021

8/10 Good

YICHEN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean. Bed is comfort. The Sunwapta Falls is about 10min walk from our room. It is near to the Glacier center, so we don't need to drive long time to join the Glacier tour.
Stayed 1 night in Aug 2021

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was small, but very cozy. Bed was a little hard, but still able to get good sleep. The ladies at the front desk were very nice and always super helpful. I would stay here again, but I would like to be close to jasper.
Stayed 4 nights in Aug 2021

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
a very quiet place, very near to the falls. But with poor wifi, and without cell phone signal.
Stayed 2 nights in Aug 2021

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Expensive motel on the highway. Good restaurant and staff are fantastic.
Stayed 1 night in Aug 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service, amenities
Wonderful setting.
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing fancy but clean and comfortable and the staff is amazing and friendly. Dinner at the restuarant was great. The lodge setting is the best with the forest outback and the mountains out front. Highly recommend.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was extremely nice 🙂
Stayed 1 night in Aug 2021