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Perfect place if you have a multi-day stay! Work-out facilities, in room kitchen, laundry, mini-store! Staff is friendly and responsive! River walking path access right at the hotel. Will defineatly stay there again.
Thomas
Stayed 3 nights in Apr 2024
Response from Dana B., GM on Apr 18, 2024
Hello Thomas,Your review brought a smile to my face! Thank you for your feedback and deciding on the Candlewood for your accommodations in Idaho Falls. We look forward to seeing you again!
Hello Alexandra,We always love hearing those three words when describing a stay with us! Thank you for the kind review and choosing to share your time in Idaho Falls with us!
The hotel is located on the Snake River and close to a beautiful walking path. Rooms were clean and included a well stocked kitchenette. It was nice to have a balcony for sitting. The front desk staff was very friendly and welcoming.
JO ANN
Stayed 1 night in Apr 2024
Response from Dana B., GM on Apr 11, 2024
Hello Jo Ann!We are thrilled you enjoyed your stay and the use of our balconies. The Snake River is beautiful this time of year. Come see us again when all the flowers are in bloom. The fragrance is amazing!
Misleading regarding pool/hot tub. The give passes to facilities elsewhere.
M Rachel
Stayed 1 night in Apr 2024
Response from Dana B., GM on Apr 11, 2024
Thank you for staying with us M Rachel. I will take a look at the description of our hotel again to make sure it's not worded in a misleading way. I appreciate your feedback.
What a sardine can. No privacy, if you want to have a couples stay go somewhere else.
Brody
Stayed 2 nights in Jan 2024
Response from Dana B., GM on Jan 23, 2024
Hello Brody,Let me start by apologizing for your unsatisfactory experience. I am unable to find any communication or complaints with the staff to understand what took place. This is not a normal review for us, and I hope to find out what caused you to report you had "No privacy". Please feel free to reach out to me at the hotel so I can look into your situation. Thank you.
Fantastic stay. The Hotel Team were so helpful and polite. Moved our room to help accommodate our dogs, who remained so calm the entire time we were there. Room was spacious and friendly.
John
Stayed 1 night in Jan 2024
Response from Dana B., GM on Jan 12, 2024
Thank you for your generous review John. When our fury friends/kids are comfortable it makes the stay so much nicer. We hope to see you again. Travel safe!
10/10 Excellent
Stephen
Jan 2, 2024
Stephen
Stayed 1 night in Jan 2024
Response from Dana B., GM on Jan 23, 2024
Hello Stephen,Thank you for taking the time to rate your stay with us. We appreciate your feedback and hope you choose to stay with us again.
10/10 Excellent
Terri
Traveled with family
Dec 25, 2023
Liked: Amenities
Clean, dog friendly
Terri
Stayed 1 night in Dec 2023
Response from Dana B., GM on Jan 12, 2024
Terri,We appreciate your feedback. Thank you for choosing to stay with us. We hope to see you again soon.
Hello Jack,I want to apologize for falling short on your expectations while staying at the Candlewood in Idaho Falls. Your score shows me that you did not receive the service we are known for. Please feel free to reach out to the hotel and let us know what could have been done to make your stay more pleasant. Thank you!
Nice place. First room given wasn’t cleaned, immediately got us into another room. Apologized and was very sorry. Great customer service. New room was wonderful and clean.
Kathryn
Stayed 1 night in Oct 2023
Response from Dana B., GM on Oct 22, 2023
Hello Kathryn,I apologize for the mix-up with the room not being in an inspected state at your arrival! I will look into what happened. I am happy you were taken care of quickly and received a room you were satisfied with. We appreciate your feedback and hope you come back and stay with us again.
Staff was fine, not overly friendly. Front desk never said hi or acknowledged you any time you walked by the front desk. Only real concern was a old trash smell in the halls. Thank goodness it didn't seep into our room but it wasn't a pleasant trip to our room. Also, Our fridge in our room was very loud. We had to unplug it st night. Other than that, rooms clean, comfy bed.
Julia
Stayed 3 nights in Oct 2023
Response from Dana B., GM on Oct 22, 2023
Hello Julia,Thank you for providing us with this helpful feedback. Usually the front desk team is amazing at greeting everyone, so this is eye opening for me to review and coach on guest interactions. We will have maintenance take a look at that refrigerator and see what needs to be done to get it to a normal low hum. Again your feedback is what we need to continue serving our guests in the best way possible.
We enjoyed our stay in Idaho Falls. This is a nice hotel. Very clean, situated right on River Walk, dog friendly, complimentary laundry. We enjoyed the small gazebo on a beautiful fall afternoon. The small kitchen area was perfect for an early breakfast before a day of exploring. The bed was comfortable when we came home tired. Would definitely stay again.
Julie
Stayed 2 nights in Oct 2023
Response from Dana B., GM on Oct 22, 2023
Your feedback is so refreshing, Julie. I am delighted you were able to use the kitchen for a nice breakfast. We hope we get to see you again!
We have stayed here before. It is always very nice. The staff is always pleasant. The rooms are always clean. They have a great area for the dogs to potty. We love having the kitchen area in our room. Great place to stay.
Dawn
Stayed 1 night in Oct 2023
Response from Dana B., GM on Oct 22, 2023
We love you came back to stay with us again, Dawn! Your feedback is appreciated as always. Can't wait to see you again.
We enjoyed our stay at this dog friendly hotel. The location by the river allowed us to have some lovely walks and there is good green space for the dog to do his business. We stayed here twice on this trip on our way from San Diego to Montana and back again.
Barbara
Stayed 1 night in Sep 2023
Response from Dana B., GM on Sep 20, 2023
Hello Barbara,I love when our guests get to take advantage of the beautiful walking areas around the Snake River. Thank you for not only staying with us once, but returning on your way back. We hope you will choose us again in the future.
This is a comfortable, safe place to stay. There’s no breakfast, but you can buy cereal, fruit, etc. at the little lobby store. (Prices are hiked up there, though.) The room is like a little house with kitchen and living room area, with a separate bedroom and bathroom.
Alice
Stayed 7 nights in Aug 2023
Response from Dana B., GM on Aug 15, 2023
Hello Alice,I am thrilled you were comfortable and felt safe while staying with us in Idaho Falls. We appreciate your feedback.
Wonderful hotel! It was so nice to have space with a nice bedroom, living room, and nicely stocked kitchen to keep from eating out every meal. Good location, friendly staff. We were traveling with our dog and the pet area was the cleanest I’d ever seen. Also nice walking areas to exercise us and the dog! The air conditioner was a bit loud but it cooled well. Nice bathroom, great shower too. I would definitely stay here again!
Maria
Stayed 4 nights in Aug 2023
Response from Dana B., GM on Aug 7, 2023
Hello Maria,Your review made my day. Thank you for letting us know about the air conditioner. Our maintenance will take a look at it. We hope you come stay with us again soon!
10/10 Excellent
Nancy
Aug 6, 2023
Nancy
Stayed 2 nights in Aug 2023
Response from Dana B., GM on Aug 15, 2023
Thank you for a perfect review Nancy! Come see us again.
8/10 Good
Donna
Jul 30, 2023
Donna
Stayed 2 nights in Jul 2023
Response from Dana B., GM on Jul 31, 2023
Thank you for staying with us. We appreciate your review!
Traffic very loud in front of hotel. Other than that, great accommodations!
Nicole
Stayed 1 night in May 2023
10/10 Excellent
Sharon
May 22, 2023
Sharon
Stayed 1 night in May 2023
4/10 Poor
Luke
Business traveler, Traveled with family
May 21, 2023
Liked: Staff & service
Disliked: Cleanliness
Property is nicely kept but…. When we got our room the double beds means 2 full beds not queens as most other hotels in this price range have. So, I guess being married for 23 years entitled us to a comfy nights sleep on a full !!!! Oh the fun. I would suggest staying somewhere else because of the beds and noise from the road and stop light.
Luke
Stayed 3 nights in May 2023
10/10 Excellent
Rob
Traveled with family and small children, Traveled with family