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Reviews of Gran Hotel Tourbillon Cataratas

4 out of 5
Gran Hotel Tourbillon Cataratas
Ruta 12, km 4.5, Puerto IguazĂș, Misiones

Reviews

7.4

Good

Rating 10 - Excellent. 69 out of 271 reviews" "
Rating 8 - Good. 100 out of 271 reviews" "
Rating 6 - Okay. 60 out of 271 reviews" "
Rating 4 - Poor. 23 out of 271 reviews" "
Rating 2 - Terrible. 19 out of 271 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Annabelle

Traveled with family
Liked: Cleanliness, amenities
Staff is very friendly. Restaurant and food are excellent. What kept me from giving it 5 stars is because it needs an upgrade but it looks like all hotels in the area need one. Will definitely stay again
Stayed 1 night in Mar 2024
Response from Evangelina Britos- Reservas on Mar 27, 2024
Dear guestThank you very much for your recent stay, we appreciate that you took the time to leave us a comment, it is very gratifyingAlways come back, we will be waiting for you.kind regards

10/10 Excellent

Teresa D

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff were very helpful, friendly and kind, Emilia was the best, she was great
Stayed 3 nights in Mar 2024
Response from Evangelina Britos- Reservas on Mar 28, 2024
Estimada Teresa, agradecemos su valoraciĂłn. Nos complace saber que ha disfrutado su estadĂ­a con nosotros. Estamos a disposiciĂłn para futuras visitas. Saludos cordiales.

8/10 Good

Victor, jersey city

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
The hotel is located in a good area but is far from being a 4 start hotel. The hotel needs update. The hallway’s shades are old and need to be changed. The pool need repairs and the furniture in the rooms are old and uncomfortable. The staff however were nice and courteous. The breakfast was real good.
Stayed 3 nights in Feb 2024
Response from Evangelina Britos- Reservas on Mar 27, 2024
dear guestWe appreciate your recent stay, we appreciate that you took the time to leave us a comment, we regret any negative fact, we are going to improve it, best regards

8/10 Good

Hsinkuei

Traveled with group
Liked: Staff & service
The rooms are old. The front desk lady Amilia was super nice and helpful.
Stayed 2 nights in Feb 2024
Response from Evangelina Britos- Reservas on Feb 13, 2024
Estimados, Muchas gracias por su reciente estadĂ­a en nuestro hotel, agradecemos y valoramos se haya tomado un tiempo en dejarnos un comentario, lamentamos ante alguna experiencia negativa, estaremos trabajando en ello. saludos cordiales

4/10 Poor

Ryan

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Walls are paper thin. The shower and tub were too dirty to even get in. Carpets are all stained. The rooms needs a complete makeover.
Stayed 1 night in Jan 2024
Response from Evangelina Britos- Reservas on Feb 13, 2024
Estimados, Muchas gracias por su reciente estadĂ­a en nuestro hotel, agradecemos y valoramos se haya tomado un tiempo en dejarnos un comentario, lamentamos ante alguna experiencia negativa, estaremos trabajando en ello. saludos cordiales

6/10 Okay

Darshana

Traveled with family
We stayed one day after visiting the falls. It is old hotel but kept it clean.
Stayed 1 night in Jan 2024
Response from Evangelina Britos- Reservas on Feb 13, 2024
Estimados, Muchas gracias por su reciente estadĂ­a en nuestro hotel, agradecemos y valoramos se haya tomado un tiempo en dejarnos un comentario, lamentamos ante alguna experiencia negativa, estaremos trabajando en ello. saludos cordiales

8/10 Good

Ronald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good breakfast.
Stayed 2 nights in Jan 2024
Response from Evangelina Britos- Reservas on Feb 13, 2024
Estimados, Muchas gracias por su reciente estadĂ­a en nuestro hotel, agradecemos y valoramos se haya tomado un tiempo en dejarnos un comentario, lamentamos ante alguna experiencia negativa, estaremos trabajando en ello. saludos cordiales

2/10 Terrible

ANTONIO

Stayed 1 night in Jan 2024
Response from Reservas on Feb 13, 2024
Estimados, Muchas gracias por su reciente estadĂ­a en nuestro hotel, agradecemos y valoramos se haya tomado un tiempo en dejarnos un comentario, lamentamos ante alguna experiencia negativa, estaremos trabajando en ello. saludos cordiales

6/10 Okay

SERGIO

Traveled with partner
Disliked: Property conditions & facilities
The structure and location are great. The property is worn out and needs to be renovated ASAP. It should not be rated at four stars.
Stayed 1 night in Jan 2024
Response from Evangelina on Jan 13, 2024
Estimado Sergio , Agradecemos su reciente estadia en nuestro hotel , valoramos se haya tomado un tiempo en dejarnos una reseña sobre la misma, la enviaremos a la gerencia para trabajarla. muchas gracias cordial saludo

2/10 Terrible

Eduardo, Lafayette

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Evangelina on Jan 12, 2024
Gracias por su reciente estadia y por tomarse un tiempo en dejarnos un comentario al respecto saludos cordiales

10/10 Excellent

Isabela

Stayed 4 nights in Dec 2023
Response from Reservas on Dec 30, 2023
gracias Isbelle por tomarse un tiempo en dejarnos su comentario, agradecemos saludos cordiales

2/10 Terrible

Fidencio

Disliked: Cleanliness, property conditions & facilities
Terrible experience
Stayed 2 nights in Dec 2023
Response from Reservas on Dec 16, 2023
Estimado muchas gracias por su reciente estadia en nuestro hotel, y por tomarse un tiempo en dejarnos su comentario, gestionaremos el mismo al responsable del hotel . muchas gracias saludos cordiales

6/10 Okay

Renan

Stayed 1 night in Dec 2023
Response from Reservas on Dec 30, 2023
Muchas gracias por alojarse en el hotel, agradecemos se hay tomado un tiempo en dejarnos su comentario.lo valoramos saludos cordiales

6/10 Okay

David

Liked: Amenities
And none of the people at the desk broke English. The restaurant in hotel not good at all. The food was horrible.
Stayed 2 nights in Nov 2023
Response from Reservas on Dec 16, 2023
Estimado , muchas gracias por su reciente estadia en nuestro hotel por tomarse un tiempo en dejarnos su comentario el mismo gestionaremos a gerente para trabajarlo. muchas gracias saludos cordiales

10/10 Excellent

Genoveva

Stayed 3 nights in Nov 2023
Response from Evangelina on Jan 12, 2024
Gracias por su reciente estadia y por tomarse un tiempo en dejarnos un comentario al respecto saludos cordiales

6/10 Okay

Tanya

Liked: Staff & service, amenities
The property needs maintenance
Stayed 3 nights in Sep 2023

8/10 Good

ubirajara

Traveled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2023

10/10 Excellent

Macarena Sofia

Stayed 3 nights in Aug 2023

8/10 Good

Brian S

Stayed 2 nights in Jul 2023

2/10 Terrible

Renata

Disliked: Cleanliness
Stayed 1 night in Jun 2023

10/10 Excellent

Carlo Bruno

Stayed 3 nights in May 2023

4/10 Poor

Lurline

Traveled with family
Very old, not hot water, terrible bathroom very poor water pressure
Stayed 1 night in Apr 2023
Response from Reservas on Apr 12, 2023
Estimado, lamentamos su estadia no haya sido total y placentera debido al percance que tenĂ­amo con el agua, desde ya ofrecemos nuestras disculpas, y agradecemos su estadia.

8/10 Good

denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’ve place to stay enjoying nature!
Stayed 2 nights in Mar 2023
Response from Reservas on Apr 12, 2023
Estimados, agradecemos su reciente estadĂ­a en nuestro hotel , muy agradecidos

10/10 Excellent

Melisa

Stayed 6 nights in Mar 2023
Response from Reservas on Apr 12, 2023
gracias por alojarse en nuestro hotel,

10/10 Excellent

Francisco

Stayed 2 nights in Mar 2023
Response from Reservas on Apr 12, 2023
muchas gracias por alojarse con nosotros

10/10 Excellent

Ivaylo

Traveled with family
Liked: Cleanliness, staff & service
Great service
Stayed 1 night in Mar 2023
Response from Reservas on Apr 12, 2023
gracias por alojarse con nosotros y dejarnos un comentario al respecto

10/10 Excellent

Bing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpgul on getting the park ticket.
Stayed 1 night in Mar 2023
Response from Reservas on Apr 12, 2023
Muchas gracias por alojarse con nosotros y dejarnos un comentario-

10/10 Excellent

Nilda

Stayed 3 nights in Mar 2023
Response from Evangelina on Apr 19, 2023
MUCHAS GRACIAS POR SU RECIENTE ESTADIA Y POR TOMARSE UN TIEMPO Y DEJARNOS SU COMENTARIO MUCHAS GRACIAS

10/10 Excellent

Mario

Stayed 1 night in Mar 2023
Response from Reservas on Apr 12, 2023
gracias por alojarse con nosotros-

6/10 Okay

Xiaofang

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Inconvenience location. Draper were placed on the bed. Low quality towels. People work there is very nice.
Stayed 1 night in Feb 2023
Response from Reservas on Apr 12, 2023
Muchas gracias por dejarnos un comentario con respecto a su estadia , gracias

6/10 Okay

VERONICA NOELIA

Stayed 4 nights in Jan 2023
Response from reservas on Jan 31, 2023
Muchas gracias por tomarse un tiempo y en dejarnos un comentario respecto a su estadia

6/10 Okay

Dalton, Gladstone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

4/10 Poor

Ayellet

Traveled with family
Disliked: Amenities, property conditions & facilities
It needs renovation
Stayed 2 nights in Feb 2022
Response from Evangelina on Feb 28, 2022
Muchas gracias por su reciente estadia en nuestro hotel , valoramos su opinion , muchas gracias saludos cordiales

8/10 Good

Yoko

Liked: Cleanliness
Rooms are small and there was some weird noise maybe from the AC?
Stayed 1 night in Jan 2022
Response from Evangelina on Feb 28, 2022
Estimado, agradecemos su reciente estadĂ­a en nuestro hotel, valoramos y apreciamos su opiniĂłn- saludos cordiales

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2020
Response from Evangelina Britos on Mar 16, 2020
Estimada Muchas gracias por tomarse un tiempo y compartir su experiencia con nosotros. Apreciamos cada palabra y trabajaremos sobre ello para mejorar aĂșn mĂĄs nuestros servicios. Espero tenga un lindo dĂ­a. Saludos cordiales

4/10 Poor

Dru

Traveled with family
Disliked: Staff & service, amenities
No English speaking staff. No information on Iguazu Falls for a Hotel located in Iguazu Falls area.
Stayed 3 nights in Mar 2020
Response from evangelina on Mar 9, 2020
Estimado Queremos agradecerle nuevamente por su reciente estadĂ­a en el Gran Hotel Tourbillon, Agradecemos conocer su opiniĂłn para poder continuar mejorando. Esperamos volver a vernos pronto.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020
Response from evangelina on Mar 9, 2020
Estimado Queremos agradecerle nuevamente por su reciente estadĂ­a en el Gran Hotel Tourbillon, Agradecemos conocer su opiniĂłn para poder continuar mejorando. Esperamos volver a vernos pronto.

10/10 Excellent

Verified traveler

Stayed 2 nights in Feb 2020
Response from Gran Hotel Tourbillon on Feb 21, 2020
buenos dĂ­as: Muchas gracias por elegirnos y dejarnos ser parte de su visita en las cataratas

10/10 Excellent

Sankar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand experience
Fantastic facility and staff
Stayed 2 nights in Jan 2020
Response from Evangelina on Jan 29, 2020
Estimado Queremos agradecerle nuevamente por su reciente estadĂ­a en el Gran Hotel Tourbillon, Agradecemos conocer su opiniĂłn para poder continuar mejorando. Esperamos volver a vernos pronto. Evangelina Britos Ruta 12 Km 4,5 Pto IguazĂč Misiones Arg.|  :(+54) 03757 424646 |424455|424499 Int. 3117 Horario Lunes a Viernes 9 a 17 hs. www.granhoteltourbillon.org.ar Mail: reservas@granhoteltourbillon.com.ar

8/10 Good

Berni, Chicago,Il

Traveled with family
Liked: Staff & service
The staff is friendly. The food at the dine in restaurant is excellent! Overall property amenities is good, but property is in need of improvements.
Stayed 3 nights in Dec 2019
Response from Evangelina on Jan 21, 2020
Estimado/a [nombre del huésped], Queremos agradecerle nuevamente por su reciente estadía en [nombre del hotel]. Esperamos que haya tenido una experiencia placentera y haya disfrutado de la calidad de nuestro servicio. Nos encantaría conocer su opinión para poder continuar mejorando. ¿Sería tan amable de completar nuestra encuesta de satisfacción? Le tomarå tan solo 2 minutos. [enlace a encuesta] Recuerde, ademås, que por haber sido nuestro huésped usted cuenta con [descuento o promoción] para su próxima reserva. Esperamos volver a vernos pronto.

8/10 Good

GLORIA PATRICIA

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Evangelina on Jan 21, 2020
Estimado/a [nombre del huésped], Queremos agradecerle nuevamente por su reciente estadía en [nombre del hotel]. Esperamos que haya tenido una experiencia placentera y haya disfrutado de la calidad de nuestro servicio. Nos encantaría conocer su opinión para poder continuar mejorando. ¿Sería tan amable de completar nuestra encuesta de satisfacción? Le tomarå tan solo 2 minutos. [enlace a encuesta] Recuerde, ademås, que por haber sido nuestro huésped usted cuenta con [descuento o promoción] para su próxima reserva. Esperamos volver a vernos pronto.

10/10 Excellent

Verified traveler

Stayed 1 night in Oct 2019
Response from Evangelina on Nov 1, 2019
Estimados, muchas gracias por su debolusion , nos alegra saber que se han sentido a gusto en nuestro hotel. Esperamos volver a recibirlos en su prĂłxima visita - saludos cordiales

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
The bed clothes, need and improvement, maybe buy new ones they seem a bit too old for the price of the hotel, and it will make the stay more comfortable. also a deep cleaning of the carpets! hotel amenities are nice and staff also very nice!
Stayed 2 nights in Oct 2019
Response from Evangelina Britos on Oct 23, 2019
Muchas gracias por su devoluciĂłn esperamos volver a recibirlo en su proxima visita al Iguazu, saludos cordiales

8/10 Good

Verified traveler

Stayed 2 nights in Sep 2019
Response from Evangelina on Oct 4, 2019
muchas gracias por visitarnos estamos trabajando para mejorar.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
No functioning Swimming pool
Swimming pool did not even have water. Photos were very deceptive.
Stayed 5 nights in May 2019

2/10 Terrible

Kevin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Nothing functions properly
Not good.nothing works,from the heating,to the remote control for the tv,the patio doors wouldn’t open.. obviously not heard of maintenance..but it must be said that the people who work there are very very nice people..but for nothing to function,to keep calling reception?not acceptable
Stayed 2 nights in May 2019

10/10 Excellent

Adegbaye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

4/10 Poor

Ian

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Some facilities unavailable
I was finishing up my tour of Sth America with a stay at this nice hotel ... 4 stars! Great deal! Thinking I would splash out... unfortunately the pool and jacuzzi were under maintenance... not advised at the booking point. I know it is the cooler months but this is a tropical area so I wanted to use the pool.. I know they have to do maintenance at some point but it was the lack of info to advise beforehand as to why I got a good deal... they did have a nice sauna and steam room... though the steam room didn’t seem to work very well... In addition it was a distance out of town without shuttle services into town and not many facilities and limited dinner options
Stayed 3 nights in May 2019

6/10 Okay

Marion

Disliked: Amenities, property conditions & facilities
When first walking into the foyer it looks impressive but room is in need of maintenance from a good clean to fixing blocked shower heads to dripping taps. Breakfast included was the best part of this hotel. Long distance to town or the Falls you need a taxi to anywhere
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019