Couples treatment rooms, body treatments, body scrubs, facials

Reviews of Mantis Soanambo Hotel and Spa

3.5 out of 5
Mantis Soanambo Hotel and Spa
Quartier Vohilava, Nosy Boraha

Reviews

9.4

Exceptional

Rating 10 - Excellent. 12 out of 17 reviews" "
Rating 8 - Good. 4 out of 17 reviews" "
Rating 6 - Okay. 1 out of 17 reviews" "
Rating 4 - Poor. 0 out of 17 reviews" "
Rating 2 - Terrible. 0 out of 17 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

7.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

6/10 Okay

Kris, Tana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay at Soanambo was absolutely fabulous right up until the end of our trip. We enjoyed a beautiful 4 days at the resort with friendly staff, amazing food, and beautiful surroundings. At 2:30 AM on our 4th night, my roommate was bitten by a MASSIVE 8-inch CENTIPEDE! It had been hiding under a towel. There was immediate swelling and fiery, intense pain. We tried calling the front desk several times, but no answer. We then ventured out all over the resort in the middle of the night looking around and calling out for help. There was NO ONE. We went back into the room and looked through all the hotel literature and there was no emergency number either. We continued calling the front desk, left a message, but no one ever answered nor did we receive a call back. At 6:00 AM we went down to the front desk and a local doctor came and administered an IV of medication. Fortunately we were granted our request for a new room. The manager had heard about this and checked in with us while we were eating lunch. She seemed surprised that no one was there at the front desk, but never once offered an apology or compensation. I was very impressed with the local people who worked there, but very disappointed in the management as I think her response was very poor and unprofessional. Overall, Soanambo is a lovely resort, but if you have even the slightest emergency at night, you are completely alone. Fellow travellers, take caution!
Stayed 4 nights in Oct 2018
Response from Mrs Hary on Nov 20, 2018
Thank you for your opinion after your stay with us. We appreciate the comment specially the call in the night and no answer. We have noted this and we hope to receive you again for next time. Have a nice day.

10/10 Excellent

Emily, U.S.A.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved our stay at Soanambo. We were greeted with floral crowns and fresh coconuts on our arrival to hotel. The dinners were great, every night was a new, well-crafted 4 course meal. Breakfast options were the same every morning but consistently delicious. Staff members were all high quality and especially our breakfast friend, Judicael, gave us good recommendations for activities on the island. Unfortunately I got pretty sick for two days but the staff were all very helpful and even brought meals up for my husband as he took care of me. Grounds were beautiful, the care and consideration by the grounds crews were apparent - can’t beat the views! Easy to rent a scooter or quad for the day. Only complaint would be that WiFi is only in main areas and not the rooms. Would definitely stay at Soanambo again and hopefully during whale season :) thank you Soanambo for a lovely honeymoon!
Stayed 7 nights in May 2018
Response from Marketing Manager on Apr 2, 2019
Thank you very much for your review and photos. We are happy to know that you have spent a lovely honeymoon stay with us. It will be a pleasure to welcome you again for next time. Best regards.

10/10 Excellent

Mikhail, Antananarivo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
It is probably the best hotel in Ile Sainte Marie. Well furnished rooms, excellent staff. A bit on the expensive side, but it absolutely worth money. We had HB option where the dinner consists of 3 meals + dessert, it's all very tasty, so not easy to not to have it all. The only thing you need to know is that there's almost no beach there. Yes, you can swim in the ocean, but there are a lot of arches and you have to bring some footwear to be safe. Otherwise, it's a truly excellent property and is highly recommended!
Response from Marketing Manager on Apr 2, 2019
Thank you for taking the time to compile a lovely review. We are delighted to read that you have enjoyed your stay with us. We hope to welcome you back soon. Warm Regards. Saonambo hotel team

10/10 Excellent

Kevin, Spokane, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a very relaxing/comfortable vacation.
Rained hard a couple days, most of the time great weather. Food was excellent (breakfast and dinner included in room cost). They were very willing to cater to your food preferences. The pool area was beautiful and relaxing and was the perfect place to lounge and read a book or watch the sun set over the ocean. We enjoyed kayaking and snorkeling right from the hotel (gear available to use for free). The staff were all friendly and helpful. Very attentive to your needs, especially at meals. However, they don't often approach you by the poolside to offer snacks or beverages, so if you want something you just need to walk up to the bar. Their English was "okay", although some language barriers. The manager speaks English pretty well. She was friendly. The room was comfortable, although the power went out a couple times each night requiring us to wake up and turn the air conditioner back on. Also, the bed was surrounded by a wooden ledge about a foot wide, which was not the most comfortable for getting in and out of bed (although it makes the bed look kind of attractive and artistic). Hotels.com stated that there is free bottled water in the room, however this was not the case. The mini-bar in the room has only a few options-water and a few sodas. They picked us up from the town where our boat ride dropped us off and also gave us an early-morning ride back to the port town when we left, free of charge.
Response from Marketing Manager on Apr 2, 2019
Thank you for the amazing review of our Hotel. We are glad that you enjoyed your stay and we will share your comment with all our team. It is always encouraging to learn that our guests are satisfied and We look forward to welcoming you back in the near future. Thank you again for your kind feedback. Warm regards, Soanambo Hotel team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Le cadre maginfique. Ainsi que la vue, la piscine et la chambre.
Stayed 6 nights in Jan 2020
Response from Soanambo's team on Feb 5, 2020
Un grand merci pour votre chaleureux commentaire ! A très bientôt.

8/10 Good

Frank, Reunion

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tout est ok hormis le prix un peu cher des excursions proposées
Stayed 5 nights in Dec 2019
Response from Soanambo's team on Feb 5, 2020
Bonjour, Merci pour votre retour et vos commentaires que nous prenons en note. Bien cordialement,

10/10 Excellent

hussain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Les pieds dans le lagon
Situation exceptionnelle, superbe chambre. Personnel efficace et attentionné. Excellent rapport qualité prix .
Stayed 4 nights in Nov 2019
Response from Soanambo Hotel Management on Dec 6, 2019
Cher Hussain, Un très grand merci pour votre commentaire. Nous sommes ravis de vous avoir accueilli. A très bientôt

10/10 Excellent

DIDIER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
parfait
rien à dire de mal. accueil agréable et personnel sympathique ainsi que la gérante. Bonne cuisine de qualité servie à table. Toutes les chambres vue mer et calme. Nous avons passé un excellent séjour, nous reviendrons.
Stayed 7 nights in Feb 2019
Response from Marketing Manager on May 3, 2019
Bonjour, Merci pour votre chaleureux commentaire ! Nous vous accueillerons de nouveau avec plaisir pour votre prochain séjour.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Séjour famille
Cadre exceptionnel,jardin superbement entretenu personnel agréable, seul bémol petit déjeuner light,wifi ne fonctionnant pas régulièrement aux abords de la réception et du bar ,piscine vieillissante.. La grande satisfaction a était de ne pas avoir de moustiques pendant tout nôtres séjour
Stayed 9 nights in Dec 2018
Response from Marketing Manager on May 3, 2019
Bonjour, Merci pour votre commentaire. Nous ferons un point avec les équipes concernées afin de faire évoluer vos remarques constructives. Votre satisfaction est la nôtre ! A très bientôt.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Week end pascal à Soanambo
Séjour agréable dans un havre de paix entouré de personnel aimable et compétent
Response from Hary on Apr 19, 2018
Bonjour, Merci pour votre message et nous sommes ravis de savoir que vous avez été satisfait de votre séjour chez nous. Au plaisir de vous accueillir encore une prochaine fois. Cordialement, Mrs Hary

10/10 Excellent

Francois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
tres bel hotel
acceuil tres chaleureux tres belle chambre grande salle de bain bonne literie le lobby autour de la piscine est un endroit ideal pour relaxer avec vue sue la mer d ailleurs toutes les chambres on vue sur mer avec un jolie patio et des chaises le service est impeccable la bouffe y est excellente endroit a conseiller fortement
Response from Marketing Manager on Apr 2, 2019
Merci beaucoup pour votre retour très constructif.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Marketing Manager on Apr 2, 2019
Merci :)

10/10 Excellent

Оксана

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Marketing Manager on Apr 2, 2019
Merci :)

10/10 Excellent

LE QUEAU, MAYOTTE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totale qualité
Hôtel bien situé entre aéroport et villages - Direction (Mme Christine) à l'écoute et toujours prête à rendre service - Chambre confortable de standing - Accueil et service aussi chaleureux que professionnel - Activités proposées bien organisées (excursions comme massages - Personnel toujours disponible et attentif. 1/2 pension intéressante. Bref, tout est bien !
Response from Marketing Manager on Apr 2, 2019
Cher Voyageur, Nous sommes très touchés par votre commentaire et du temps que vous avez pris en partageant votre séjour au Soanambo Hôtel. Nous ne manquerons pas de partager votre commentaire avec nos équipes. A très bientôt lors de votre prochain passage sur l’île. L'équipe du Soanambo Hôtel.

10/10 Excellent

Martin.henri, Reunion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon hotel
Bonne impression pour l'ensemble des prestations
Response from Marketing Manager on Apr 2, 2019
Bonjour, Un grand merci et à bientôt !

10/10 Excellent

jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
편안한 휴식을 제공하는 훌륭한 호텔
3일간 가족과 함께 묵었습니다. 편안하고 조용한 주위환경으로 휴식을 원하시는 분들껜 최고의 호텔임을 자부합니다. 앞에 있는 해안가의 석양은 코타키나발루의 석양만큼 훌륭합니다. 호텔에서 무료로 대여해주는 스노클링 장비 및 투어도 좋았습니다
Response from Marketing Manager on Apr 2, 2019
Thanks a lot for your positive review. Hope to see you back in the future !