Microwave, coffee/tea maker, cookware/dishes/utensils

Reviews of Adina Apartment Hotel Wollongong

4.5 out of 5
Adina Apartment Hotel Wollongong
19 Market Street, Wollongong, NSW

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1109 out of 1790 reviews" "
Rating 8 - Good. 539 out of 1790 reviews" "
Rating 6 - Okay. 94 out of 1790 reviews" "
Rating 4 - Poor. 30 out of 1790 reviews" "
Rating 2 - Terrible. 18 out of 1790 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Marcin

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
As always staff was kind and helpful. Nice pool. Great restaurants nearby and super close to the beach.
Stayed 3 nights in Jan 2024
Response from Tarah on Mar 26, 2024
Hi Marcin,Thanks so much for the 5 out of 5! It's so great to read you had a lovely experience. I'll be sure to let all the Team know. We look forward to welcoming you back next time you are in Wollongong.

10/10 Excellent

Monica

Liked: Cleanliness, amenities, property conditions & facilities
the receptions staff were really accomodating and helpful :)
Stayed 1 night in Mar 2024
Response from Adina Wollongong Team on Mar 11, 2024
We are so glad to hear that you had an enjoyable stay with us Monica.Thank you for a great review and pointing out how helpful our staff members are. We pride ourselves in our customer service and providing the very best for all of our guests. Thank you again for sharing the experience of your stay with us and we hope to see you again next time.

10/10 Excellent

Samantha

Stayed 2 nights in Feb 2024
Response from Adina Wollongong Team on Mar 21, 2024
Thank you Samantha for the great review!We look forward to seeing you again in the near future.

8/10 Good

Natasha

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, easy for walking in to town, to the beach and plenty of local dining options around the property. Great space in the apartment, comfy beds! Parking can be very difficult over the weekends when the apartment block is full, there are more apartments than parking spaces and there isn’t an easy alternative other than on street parking and local car parks. I would definitely book again though for the location and comfort!
Stayed 14 nights in Feb 2024
Response from Adina Wollongong Team on Feb 27, 2024
Thank you for taking the time to leave us a review Natasha.We appreciate your honest feedback and are thrilled that you enjoyed your stay with us.We cannot wait to welcome you back to our hotel again!

8/10 Good

Belinda

Traveled with partner
Liked: Amenities
Not having a guaranteed parking spot is a real letdown & may stop us from staying again
Stayed 6 nights in Jan 2024
Response from Adina Team on Feb 4, 2024
Thank you for taking your time to review your stay with us Belinda!We really appreciate your honest feedback as it is only through feedback such as yours that we are able to maintain and, where necessary, improve upon service levels for our valued guests.We look forward to welcoming you back again!

10/10 Excellent

Con

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property location & cleanliness. Friendly staff
Stayed 1 night in Jan 2024
Response from Adina Wollongong Team on Jan 30, 2024
Thank you for the excellent review Con, we really appreciate it!We are thrilled to hear you had a lovely experience during your stay.We look forward to welcoming you back very soon!

10/10 Excellent

Aleksandra

Traveled with family and small children
Good location for where we needed to be. Rooms are comfortable and staff are very friendly.
Stayed 3 nights in Jan 2024
Response from Adina Wollongong Team on Jan 30, 2024
We are delighted to hear you had an enjoyable stay with us Aleksandra!Thank you for sharing your experience, as we love nothing more than hearing our guests have had an amazing stay and trip in Wollongong.We look forward to welcoming you back again soon!

10/10 Excellent

Jessica

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Was a pleasant stay with good amenities
Stayed 2 nights in Jan 2024
Response from Tarah on Mar 26, 2024
Thanks so much for the 5 out of 5 Jessica!We are so glad you had a great stay.See you next time you are in Wollongong.

10/10 Excellent

marina

Business traveler, Traveled with partner
Liked: Amenities
Lovely place to stay. Staff were wonderfull
Stayed 1 night in Jan 2024
Response from Tarah on Mar 26, 2024
Hi Marina,Thanks so much for the 5 out of 5! We are so glad you had a great stay.See you next time you are in Wollongong.

8/10 Good

Danielle

Stayed 2 nights in Jan 2024
Response from Adina Team on Jan 27, 2024
Thank you Danielle for the great review!We look forward to seeing you again in the near future.

10/10 Excellent

Melissa

Liked: Cleanliness
Stayed 2 nights in Jan 2024

10/10 Excellent

Kelly

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Adina Wollongong Team on Jan 16, 2024
Thank you for the excellent review Kelly, we really appreciate it!We are thrilled to hear you had a lovely experience during your stay.We look forward to welcoming you back very soon!

8/10 Good

Maria

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was a great property in a convenient location to the beach and local mall. Staff were friendly and helpful. The rooms were equipped with all we needed, it needed a deep clean though. The lights were very dusty, the block out curtain had a hole in it and the walls needed a wipe down. The bed was comfortable, however the pillows were very uncomfortable for us, way too high and hard... We would stay here again because of its location.
Stayed 1 night in Jan 2024
Response from Adina Wollongong Team on Jan 14, 2024
Thank you Maria for taking the time to leave us your valuable feedback on your recent stay. It is only through feedback such as yours that we are able to maintain and, where necessary, improve upon service levels for our valued guests.We hope we have another opportunity to welcome you back to the Adina in the future.

10/10 Excellent

KAREN

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Adina Team on Jan 27, 2024
Thank you Karen for the great review!We look forward to seeing you again in the near future.

6/10 Okay

Nick

Traveled with partner, Traveled with family
Disliked: Amenities, property conditions & facilities
The Good - We left it to a week to organise a cot for the room. I was extremely pleased when they emailed me a couple days prior that they had sourced a cot for us. They were fully transparent with communication - I had enquired about parking (more on this below) and they answered with honest truthfulness, the staff were all polite and the cleaners were extremely friendly with my child having to stop what they were doing (cleaning) to wave and interact with her. The cleaners even went above and beyond to ensure we were fully stocked and on a particular day did our washing in the kitchen sink to our amazement. 10/10. The bad: this is by definition a “budget” hotel. The carpets were old and in many places damaged (which is no good for a crawling toddler) - the furniture was unsafe and dated - they felt cheap. The kitchen utensils were long overdue for replacements, all low tier stainless steel, the inverter stove top had all its markings removed so it was a bit of a guess game which plate was active. The ugly - there was visible mould on the kitchen, in the bathroom. While it’s evident the cleaners do a fantastic job there’s only limited surface cleaning they can do. The adjacent room had music going and we could hear it quite clearly, view is absolutely non existent - our view the apartment building next door, no beach breeze. Standard Sydney view. Too many as*holes with loud vehicles and modded bikes on the main road. And you need to pay $15 per night for parking?!?! Sheesh
Stayed 4 nights in Dec 2023

10/10 Excellent

Katrina

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Sachin

Traveled with family
Liked: Amenities, property conditions & facilities
Got charged for parking but they don’t have parking for the guests Had to park my car on the streets.
Stayed 2 nights in Dec 2023
Response from Adina Team on Jan 3, 2024
Hi Sachin,Thank you for taking the time to submit your review.We do understand it can be frustrating with the limited parking the building has. We do our best to communicate on all platforms that this is subject to availability and we do the best we can.Parking is only paid for on check-out so in the case you cannot not park, we remove the charge so you do not pay.Can I please check if you advised the Team on check-out that this was the case?Please note, we will contact you today in regards to arranging a refund. If there is anything else we can assist with, please do let us know.Thank you.

10/10 Excellent

Kyriakoula

Liked: Cleanliness, amenities, property conditions & facilities
Our family had a wonderful stay at the Adina Wollongong. Short walk to the beach which was perfect with young kids. Room was spacious, clean and quiet. Walking distance to the city centre and restaurants. We didn’t need to drive anywhere which was great. Would definitely recommend and would stay again!
Stayed 4 nights in Dec 2023
Response from Tarah on Dec 31, 2023
Hi Kyriakoula,Thanks so much for your review.It's so great to read you had had such a great stay. I'll be se sure to share this with the Team.We look forward to welcoming you back to Adina Wollongong next time you are in town.Adina Wollongong Team.

8/10 Good

Naresh

Stayed 2 nights in Dec 2023
Response from Adina Team on Dec 30, 2023
Thank you for the excellent review Naresh, we really appreciate it! We are thrilled to hear you had a lovely experience during your stay. We look forward to welcoming you back very soon!

8/10 Good

Amy

Stayed 4 nights in Dec 2023
Response from Adina Team on Dec 29, 2023
Thank you for taking the time to review your stay with us Amy! We are pleased to hear you enjoyed your time here and look forward to seeing you again in the near future!

10/10 Excellent

YI

Stayed 1 night in Dec 2023
Response from Adina Team on Jan 14, 2024
We are delighted to hear you had an enjoyable stay with us Yi!We look forward to welcoming you back again soon!

8/10 Good

Nespa

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Adina Team on Dec 17, 2023
Thank you for the excellent review Nespa, we really appreciate it!We are thrilled to hear you had a lovely experience during your stay.We look forward to welcoming you back very soon!

8/10 Good

Matthew

Stayed 2 nights in Dec 2023
Response from Adina Team on Dec 17, 2023
Thank you for the great review Matthew!We appreciate your honest feedback.We look forward to welcoming you back soon!

8/10 Good

Lucy

Stayed 2 nights in Dec 2023
Response from Adina Team on Dec 14, 2023
Thank you Lucy for the great review! We look forward to seeing you again in the near future.

10/10 Excellent

Boris

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff and room conditions
Stayed 1 night in Dec 2023
Response from Adina Team on Dec 12, 2023
Wow Boris, thank you for such a great review!Our team will be so thrilled to hear that you enjoyed your stay with us.We look forward to welcoming you back very soon!

6/10 Okay

Irene

Stayed 4 nights in Nov 2023
Response from Adina Team on Dec 26, 2023
Thank you for taking your time to review your stay with us Irene!We really appreciate your honest feedback.We look forward to welcoming you back again!

10/10 Excellent

Lindsey

Stayed 4 nights in Nov 2023
Response from Adina Team on Dec 26, 2023
Thank you Lindsey for the great review!We look forward to seeing you again in the near future.

8/10 Good

Dale

Traveled with partner
Liked: Amenities, property conditions & facilities
Great location, onsite parking, walk to plenty of restaurants, pleasant staff. Spacious room. Would stay again.
Stayed 1 night in Nov 2023
Response from Adina Team on Dec 12, 2023
We are delighted to hear you had an enjoyable stay with us Dale!Thank you for sharing your experience, as we love nothing more than hearing our guests have had an amazing stay and trip in Wollongong.We look forward to welcoming you back again soon!

10/10 Excellent

Phillip

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff were superb, kind and extremely helpful
Stayed 3 nights in Nov 2023
Response from Adina Wollongong Team on Nov 13, 2023
Thanks for the wonderful feedback Phillip.We are delighted that you enjoyed your stay with us.We have a great team and we are pleased that you have taken the time to highlight their efforts.We look forward to your return.

10/10 Excellent

Don

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved our stay. We all be looking for this hotel again in our future!
Stayed 1 night in Nov 2023
Response from Ryan- Senior Duty Manager on Nov 8, 2023
Wow Don, thank you for such a great review! Our team will be so thrilled to hear that you enjoyed your stay with us. We look forward to welcoming you back very soon!

10/10 Excellent

wesley

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This property was clean and centrally located. Staff was helpful. Excellent thank you.
Stayed 2 nights in Oct 2023
Response from Adina Team on Nov 2, 2023
Thank you for the excellent review Wesley, we really appreciate it!We are thrilled to hear you had a lovely experience during your stay.We look forward to welcoming you back very soon!

8/10 Good

John

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Adina Team on Nov 2, 2023
Thank you for taking your time to review your stay with us John!We look forward to welcoming you back again!

10/10 Excellent

shane

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff were friendly, you could walk to beach and local shops
Stayed 3 nights in Oct 2023
Response from Adina Team on Oct 28, 2023
Thank you for taking the time to leave us a review Shane. We appreciate your honest feedback and are thrilled that you enjoyed your stay with us. We cannot wait to welcome you back to our hotel again!

10/10 Excellent

Joseph

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Oct 2023
Response from Adina Team on Oct 27, 2023
Thank you for the great review Joseph! We appreciate your honest feedback. We look forward to welcoming you back soon!

8/10 Good

Michael

Stayed 2 nights in Oct 2023
Response from Adina Team on Nov 12, 2023
Thank you Michael for the great review! We look forward to seeing you again in the near future.

10/10 Excellent

Melissa, BARGARA

Liked: Cleanliness, amenities, property conditions & facilities
Great location with easy walk to CBD and the beach. Lovely restaurants and cafes nearby. Room spacious and clean. Enjoyable weekend stay.
Stayed 2 nights in Oct 2023
Response from Adina Wollongong Team on Oct 23, 2023
We are delighted to hear you had an enjoyable stay with us Melissa!Thank you for sharing your experience, as we love nothing more than hearing our guests have had an amazing stay and trip in Wollongong.We look forward to welcoming you back again soon!

10/10 Excellent

Chih-Shiuan

Stayed 2 nights in Oct 2023
Response from Adina Team on Oct 24, 2023
Thank you Chih-Shiuan for the great review!We look forward to seeing you again in the near future.

8/10 Good

Kathy

Stayed 3 nights in Oct 2023
Response from Adina Team on Nov 11, 2023
Thank you for taking the time to review your stay with us Kathie!We are pleased to hear you enjoyed your time here and look forward to seeing you again in the near future!

10/10 Excellent

Edward

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Excellent accommodation in central location. Very friendly and helpful staff
Stayed 3 nights in Oct 2023
Response from Adina Wollongong Team on Oct 17, 2023
We are delighted to hear you had an enjoyable stay with us Edward!Thank you for sharing your experience, as we love nothing more than hearing our guests have had an amazing stay and trip in Wollongong.We look forward to welcoming you back again soon!

10/10 Excellent

Garry

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Great central location and very friendly effective staff
Stayed 3 nights in Oct 2023
Response from Adina Wollongong Team on Oct 10, 2023
Thank you for the excellent review Garry, we really appreciate it!We are thrilled to hear you had a lovely experience during your stay.We look forward to welcoming you back very soon!

6/10 Okay

Y

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The the shower is too limited. The quality of quilts and mattress are normal and barely breathable.
Stayed 2 nights in Oct 2023
Response from Adina Team on Oct 11, 2023
Thank you for taking your time to review your stay with us!We really appreciate your honest feedback.We look forward to welcoming you back again!

6/10 Okay

Corey

Traveled with partner
Liked: Amenities
Paid for VIP accommodation and got the worst room in the hotel. Friends paid for similar room which was so much better.
Stayed 2 nights in Oct 2023
Response from Tarah on Oct 31, 2023
Hi Corey,Thank you for taking the time to provide feedback on your stay earlier in the month.I am disappointed to read you were so unhappy with your room.I have double checked this and can see you were allocated an access room, due to availability. I am sorry you were unhappy with this.I have made a note on your profile not to assign an access room in the future.If there is anything else we can assist with, please do let us know.Thank you and all the best,Adina Wollongong Team

10/10 Excellent

Jane

Liked: Cleanliness, property conditions & facilities
Perfect stay
Stayed 3 nights in Oct 2023
Response from Adina Team on Oct 10, 2023
Thank you Jane for the great review!We look forward to seeing you again in the near future.

6/10 Okay

Susan

Traveled with family and small children
Liked: Amenities
We had room 205, it’s a studio apartment with queen bed and a sofa bed a coffee table small round dining table with 2 chairs, the room also has a kitchenette including microwave cutlery(not much just enough for 2 people ) also a microwave and toaster the fridge is mini fridge equiped with a small freezer, the room size is huge even after opening the sofa bed the room is old and in need of TLC, the paint is cracked in several areas in the room the carpet seems old, our second day the room wasn’t cleaned they only changed the toilet rubbish pin nothing else not even take the dirty towels in the bathtub, however everyday after that until the end of our stay the room serviced and cleaned probably. The pool was dirty and never cleaned during our stay, we stayed 4 nights, the hot top was out of service on our 4th day and they said we have to wait for the chemicals in the hot top to be balanced which never did up until 3pm. The highlight about the hotel the free wifi for up to 4 people and the ability to connect your device with the tv, we were able to watch our Netflix on the tv using their wifi so it’s pretty good. Also the area was great close to everything all restaurant around us shopping centre too it’s basically in the middle of everything thing. Front desk are always friendly and smiling they are also helpful and provides me with lots of information about restaurants around and the beach. Parking was good and reasonable priced at $15 p/n.
Stayed 4 nights in Oct 2023
Response from Reception on Oct 7, 2023
We would like to thank you for taking the time to post a review Susan.We appreciate your feedback and will ensure that this is passed onto the team.Thank you again for sharing the experience of your stay with us and we hope to see you again next time.

10/10 Excellent

Mark, Bowral

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Adina Apartment Wollongong. Good location, to the city or for a walk to the beach and surrounds. Really enjoyed the comforts provided by the complex.
Stayed 1 night in Oct 2023
Response from Adina Team on Oct 5, 2023
Thank you for taking the time to review your stay with us Mark!We are pleased to hear you enjoyed your time here and look forward to seeing you again in the near future!

10/10 Excellent

Sneha

Traveled with family and small children
Liked: Amenities
Friendly staff, great location and clean rooms. Cant get better for a family vacation!
Stayed 2 nights in Sep 2023
Response from Tarah on Oct 3, 2023
Hi Sneha,Thanks so much for your feedback - 5 out of 5, we are thrilled!If there is anything else we can help with, please be sure to let us know.Thanks & see you next time you are in Wollongong.

10/10 Excellent

Rovena

Stayed 1 night in Oct 2023
Response from Adina Wollongong Team on Oct 23, 2023
Thank you Rovena for the great review!We look forward to seeing you again in the near future.

8/10 Good

Pip

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Adina Wollongong Team on Oct 17, 2023
Thank you for taking the time to review your stay with us Pip!We are pleased to hear you enjoyed your time here and look forward to seeing you again in the near future!

10/10 Excellent

Leonard

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Great location.
Stayed 2 nights in Sep 2023
Response from Adina Team on Sep 25, 2023
Thank you for taking the time to review your stay with us Leonard!We are pleased to hear you enjoyed your time here and look forward to seeing you again in the near future!

10/10 Excellent

Edmund

Stayed 2 nights in Sep 2023
Response from Tarah on Sep 13, 2023
Hi EdmundThanks so much for your review!Hopefully we will see you next time you are in town.