Exterior

Reviews of Best Western Hotel Alexandra

4 out of 5
Best Western Hotel Alexandra
138 Boulevard Hebert, Saint-Malo, Ille-et-Vilaine

Reviews

8.6

Excellent

Rating 10 - Excellent. 88 out of 174 reviews" "
Rating 8 - Good. 57 out of 174 reviews" "
Rating 6 - Okay. 16 out of 174 reviews" "
Rating 4 - Poor. 9 out of 174 reviews" "
Rating 2 - Terrible. 4 out of 174 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Anne

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location and sea views superb. Friendly staff, particularly at breakfast
Stayed 2 nights in Nov 2023
Response from The Customers Service. on Dec 3, 2023
Dear Madam, Sir, Thank you for taking the time to write us your comment, it is with pleasure that we read your feelings about our beautiful seaside hotel! We hope to have the pleasure of welcoming you again very soon in our establishment. Best regards, The Customer Service.

10/10 Excellent

Jiali

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice boutique hotel by the beach.
Response from The Customers Service on Aug 21, 2023
Dear Madam, Sir, Thank you for taking the time to write us your comment, it is with pleasure that we read your feelings about our beautiful seaside hotel! We hope to have the pleasure of welcoming you again very soon in our establishment. Best regards, The Customer Service.

10/10 Excellent

Willem, Winnipeg

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to spend a few days. Very short and easy walk to old town. Friendly staff and it has its own parking lot.
Stayed 1 night in Jul 2023
Response from The Customers Service on Jul 22, 2023
Dear Sir,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,The Customers Service.

10/10 Excellent

Marcus

Stayed 1 night in Oct 2022

10/10 Excellent

Warren

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was a challenge. Restaurant was very good. Great Location
Stayed 1 night in Aug 2022
Response from The Customers Service. on Oct 2, 2022
Dear Warren,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,The Customers Service.

10/10 Excellent

John

Stayed 1 night in Jul 2022

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

10/10 Excellent

Rita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, confortable and carrying for the guests. The location is great, the restaurant very good and thenpeople very nice. We love it❣️
Stayed 4 nights in May 2022

10/10 Excellent

Frans

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nice and clean room, very good service at reception and at restaurant, nice lady attending breakfast
Stayed 1 night in Dec 2021

10/10 Excellent

keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful!
It is a beautiful location! We could hear the Ocean all night and it was beautiful! Staff was awesome and very helpful!
Stayed 1 night in Oct 2019
Response from Le service clients on Oct 21, 2019
Dear Madam, Thank you for your return. We hope to welcome you again. Best Regards. The Customers Service.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strongly recommended!
This location is amazing, it’s we’ll situated right on the beach. The hotel has a nice restaurant and terrace right on the beach walkway. The rooms are clean, the service is above and beyond. Also saint Malo is a super nice, clean and relaxing city, the beach is huge and the sunsets are like no others.
Stayed 2 nights in Sep 2019
Response from Le service clients on Sep 25, 2019
We have enjoyed receiving you and hope to see you again. Best Regards, The Booking Office.

10/10 Excellent

John roscoe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The view & location on the beach was wonderful
Stayed 2 nights in Sep 2019
Response from Le service clients on Sep 9, 2019
Dear Sir, Thank you for your return. We hope to welcome you again. Best Regards. The Customers Service.

10/10 Excellent

Helio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Le service client on Sep 7, 2019
Madame, Monsieur, Merci pour votre retour. Nous espérons vous recevoir de nouveau.

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
St Malo trip
Comfortable, clean, well equipped, friendly staff, and parking, very happy with stay and will book again
Stayed 1 night in Aug 2019
Response from Le Service Clients on Aug 20, 2019
Dear Sir, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Yours sincerely, The Customer Service

10/10 Excellent

Verified traveler

Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent sea view room right on the seawall promenade within walking distance to the walled city. Hotel Alexandra exceeded my expectations at this price point.
Stayed 5 nights in Jun 2019
Response from The Booking Office. on Jun 18, 2019
Dear Madam, Sir, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Yours sincerely, The Booking Office.

8/10 Good

Verified traveler

Stayed 3 nights in May 2019
Response from Customer Service on Jun 14, 2019
Thank you.

6/10 Okay

John, Hampshire

Disliked: Staff & service
Stayed 1 night in Oct 2018
Response from Le service client on Oct 25, 2018
Monsieur, Merci d'avoir répondu à notre enquête concernant votre récent séjour dans notre établissement. Votre présence parmi nous est très importante, tout comme vos commentaires. Il est vrai que notre hôtel bénéfice d’un accès direct à la grande plage du sillon. Ces derniers jours, la météo a été splendide. Depuis notre nouvelle terrasse, vous avez certainement pu admirer les magnifiques couchers de soleil sur la mer. Nous espérons que vous reviendrez nous voir bientôt. Cordialement,

8/10 Good

Josephine, Jersey

Liked: Cleanliness, staff & service, room comfort
Beautifully situated hotel close to beach
The hotel is a little shabby but clean and comfortable. The staff are charming and helpful. The view from our window onto the beach was superb and it was a huge plus to be able walk out of the hotel onto the promenade. We didn’t make use of the restaurant in the evenings but did once eat lunch on the terrace which was most enjoyable. We certainly intend to stay again for a short break.
Stayed 4 nights in Sep 2018
Response from Le service client on Sep 18, 2018
Dear Madam, Sir, All the staff would like to thank you warmly for your comments about our establishment ideally located just in front of the beautiful beach of Saint Malo. From your sea view room, certainly you could appreciate being rocked by the waves, and being wake up by the singing of the seagulls. It was with great pleasure to welcoming you into our establishment, and we hope to see you soon in our beautiful corsair city. Best regards, Customer service.

10/10 Excellent

Ellen

a lovely stay at the beach
this was a lovely hotel in a great location.. It was charming and clean the staff was lovely
Stayed 2 nights in Aug 2018
Response from Le service clients on Aug 28, 2018
Dear Madam, All the staff was very touched by the notes you gave us and thank you very warmly. Be certain that we are doing everything possible to constantly increase the quality of our services and that your opinions are very important to us. We hope that you keep an excellent memory of your stay spent in our hotel located on the large beach of the path in Saint Malo. It is always with great pleasure that we welcome you to the Best Western Alexandra. Best regards. Customer service.

10/10 Excellent

Craig, Toronto, Ontario Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wife and my 2 kids spend 2 nights. Wonderful staff, parking was right at the hotel, has a lift. The beach is quite nice and a 20-30 minute walk for the main city. Rooms very well kept and spacious. Restaurant had some great food and nice breakfast. Would go back for sure.
Stayed 2 nights in Aug 2018
Response from Le service clients on Aug 21, 2018
Dear Sir, All the staff was very touched by the notes you gave us and thank you very warmly. Be certain that we are doing everything possible to constantly increase the quality of our services and that your opinions are very important to us. We hope that you keep an excellent memory of your stay spent in our hotel located on the large beach of the path in Saint Malo. It is always with great pleasure that we welcome you to the Best Western Alexandra. Best regards. Customer service.

8/10 Good

Sapna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location Comfortable room Bathroom very small and congested
Stayed 1 night in Aug 2018
Response from Le service clients on Aug 21, 2018
Dear Madam, Sir, All the staff was very touched by the notes you gave us and thank you very warmly. Be certain that we are doing everything possible to constantly increase the quality of our services and that your opinions are very important to us. We hope that you keep an excellent memory of your stay spent in our hotel located on the large beach of the path in Saint Malo. It is always with great pleasure that we welcome you to the Best Western Alexandra. Best regards. Customer service.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff, nice breakfast and near to beach with a great view
Stayed 1 night in May 2018
Response from The Customer Service on Jun 19, 2018
Dear Madam, Sir, We are very pleased with your positive remarks. Our breakfast is made from fresh and varied products (cereals, fruit, pastries, cold meats, hot and fresh drinks ... but also salmon, bacon, Kouign-Amann). Served in front of the sea, you will surely keep an exceptional memory. Our breakfast room is really open to the sea, no road to cross and no noise ... just the sound of the waves. We hope to receive you again in our establishment. Please accept, Madam, Sir, the assurance of our full consideration. The Customer Service.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
St Malo
Clean room, friendly staff and right on the beach.
Stayed 1 night in May 2018
Response from The Customer Service on May 15, 2018
Madam, Sir, We are very pleased with your positive remarks. Our hotel is actually ideally located on the beautiful beach of Saint Malo, and has beautiful sea view rooms. Please accept, Madam, Sir, the assurance of our full consideration. The Customer Service.

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family room with a wonderful view, very comfy beds and an excellent breakfast. Would highly recommend!
Response from Alexandra on Apr 17, 2018
Dear Madam, Sir, All the staff was very touched by the notes you gave us and thank you very warmly. Be certain that we are doing everything possible to constantly improve the quality of our services and that your opinions are very important to us. We hope that you keep an excellent memory of your stay spent in our hotel located on the large beach of the path in Saint Malo. It is always with great pleasure that we welcome you to the Best Western Alexandra. Best regards. Customer service.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2017

6/10 Okay

Patricia, Washington, DC

Liked: Cleanliness, room comfort
Should be a three-star hotel
When I booked this hotel I had looked at many 3- and 4-star hotels and after my stay was surprised that this is rated 4 stars. Nothing horrible to say about the place, but it struck me as more of a 3-star kind of place. The location is outstanding, right on the beach. My room was small but adorable with a small balcony. The bathtub was raised and ceiling low so a 6-ft person would probably hit the ceiling. Handheld shower had no wall fixture to hang on to make it into a regular shower so one hand was always needed to hold the shower head. Wifi was extremely spotty and cut out every 2-3 minutes which was beyond frustrating. It worked perfectly in the dining room. Parking lot adjacent to the hotel was a great plus and otherwise the hotel was fine. Would probably not stay there again.
Stayed 1 night in Aug 2017
Response from Alexandra on Sep 29, 2017
Dear Madam, Sir, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, The Front Office

10/10 Excellent

Helen, Muskoka, CANADA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was rather enjoyable stay. Balcony was a bonus. Fine food on the spot, breakfast, dinner... Indoor garage - another bonus. Waterfront - priceless.
Stayed 2 nights in Aug 2017
Response from The Front Office. on Aug 26, 2017
Dear Madam, We have taken note of your comments and we thank you for that. Indeed our dining room enjoys a wide sea view. Our very good products are always served in front of the great beach of Saint Malo. We hope you will have a very good memory of this unique panorama by the sea. Please accept, Madam, Sir, the assurance of our full consideration.

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel breakfast poor value
Our room was very good. Balcony with Sea View. Hotel was very good. However, breakfast was very poor value and over priced. In fact we choose to have breakfast at a nearby hotel on the second day. It was 5 euros cheaper and better. In Brest we stayed in Escale Oceana and breakfast was 8 euros and by far the best.
Stayed 3 nights in Jul 2017
Dear Madam, Sir, We are very pleased with your positive remarks. Our breakfast is made from fresh and varied products (cereals, fruit, pastries, cold meats, hot and fresh drinks ... but also salmon, bacon, Kouign-Amann). Served in front of the sea, you will surely keep an exceptional memory. Our breakfast room is really open to the sea, no road to cross and no noise ... just the sound of the waves. We hope to receive you again in our establishment. Please accept, Madam, Sir, the assurance of our full consideration. The Customer Service.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms were nice and clean. The TV had some UK channels. I was there in the off season and it was very quiet so I had a good nights sleep. Breakfast 17 Euro. Parking 10 Euro a day in the hotel car park.

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's about a 15 minute walk to the old town but the beach is at the back of the hotel the front is up a little side street parking in there car park is tight and not free but It's better than roadside

2/10 Terrible

Vincent

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't!
Sucked! We reserved an ocean view room that the ocean view Windows didn't open on! Only to be told by the concierge that someone would be Up to help. Help never came. After calling three times, we were move to an identical room above with working Windows. The concierge knew the Windows didn't work by never sending anyone and telling us they didn't have the part to fix it! And he was argumentative about it. (Thank you Christianne for the remedy suggestion). Then the same idiot (Marcos) recommended we walk to our restaurant (a mile) for dinner since parking would be an issue. Tons of parking. Plus- shampoo and conditioner were on back order. Breakfast was so-so. And despite the ample "free- wifi" signage, you guessed it- nada, nill, none! If you're determined to stay at a decidedly substandard hotel manned by Marco the incompetent malcontent, then God help you!

6/10 Okay

mike, uk

Liked: Cleanliness, property conditions & facilities, room comfort
Great position overlooking the beach
Generally the hotel and restaurant are excellent. Luck averted real difficulties:- The lift was out of action and no one offered to help us with luggage - lucky we were on the first floor with not too many stairs. We were lucky to secure the last car park space.

10/10 Excellent

Patricia, Sun Prariie, Wi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ocean Front Property
Beautiful hotel. Did not expect it to be so nice.

10/10 Excellent

Sharon, Gosport

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Excellent stay and all the amenities you need

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Genevieve, Reading

Disliked: Cleanliness, property conditions & facilities
Nice view & room let down by meaness of facilites
We booked this hotel for a stay around New Year as we love St.Malo. The hotel was not easy to find. The staff were all pleasant but the room was poor. It had a great view but the bathroom was poky, and there was no soap or products - just fixed liquid soap dispensers. the room key didn't seem to work on the side doors so we had to go through the main entrance. There were lots of little irritating things which were inconsistent with the four-star hotel when the price they charge. From example – cheap nasty toilet paper, no milk with the tea and coffee, the breakfast was absurdly expensive, but a flannel and free shaving kit was said to be available at reception, but they didn't have any flannels. The shaving kit was so cheap and nasty it was not the worth using. There was a complimentary bottle of water on the day of arrival, but not thereafter.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel
Room was tidy and organized. Terrace is really nice for relaxing during daytime.

6/10 Okay

Martyn, Guernsey

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel by the seaside
This an overnight stay after arriving late on the ferry. I chose it as it was close to the main town, had parking and looked easy to get to. In reality it was difficult to find as it is in a small back street which is one way, and the map on the site does not clearly show this. The hotel is in good condition, but the room i had was very small, without a sea view, and consideing the price i paid for this time of the year, i felt it was expensive. Parking was also 12e a night - expensive. Not sure i would stay here again

8/10 Good

Mad Meg

Liked: Cleanliness, staff & service, room comfort
Perfect stopover
We were catching an early ferry and booked a family room for an overnight stay. The room was very clean and very comfortable. We walked into the 'Intra-Muros' (walled city), which took about 25 minutes. I would have to contradict an earlier review that said the walk was through an industrial estate. That was a possibility, but we walked along the picturesque sea front, stopping for a coffee on the way, and taking in the views. The view from the hotel restaurant and bar was stunning, although the food was not cheap. We ate whilst out on our walk, as we had a young child with us and wanted to eat earlier.

10/10 Excellent

Anonymous

Liked: Cleanliness, staff & service, room comfort
Fantastic Hotel
We will return to this hotel when catching the ferry from St Malo. It may not be the cheapest but with good secure car parking, great staff and a super room, we'll be back.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Close Ferry Port.
Receptionists were friendly, welcoming and informative.

10/10 Excellent

Anonymous

Liked: Cleanliness, staff & service
Apart from some confusion over
Apart from some confusion over the pre-paid bill the hotel was most acceptable and the staff were very courteous.Overall, a good place to stay.

10/10 Excellent

DOMINIQUE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chambre face à la mer un régal
Stayed 1 night in Feb 2024
Response from Le service Clients on Feb 18, 2024
Madame, Monsieur, bonjour,Merci d'avoir répondu à notre enquête concernant votre récent séjour dans notre établissement. Votre présence parmi nous est très importante, tout comme vos commentaires. En nous faisant part de ce qui vous a plu pendant votre séjour, et en nous indiquant comment nous améliorer, vous nous aidez à vous offrir une expérience de qualité supérieure, à vous comme aux autres hôtes à l'avenir. Nous espérons que vous reviendrez nous voir bientôt.Cordialement,Le Service Clients.

10/10 Excellent

didier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Antoine

Stayed 1 night in Aug 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023

10/10 Excellent

Denis

Stayed 1 night in Sep 2023