We booked this hotel for a stay around New Year as we love St.Malo. The hotel was not easy to find. The staff were all pleasant but the room was poor. It had a great view but the bathroom was poky, and there was no soap or products - just fixed liquid soap dispensers. the room key didn't seem to work on the side doors so we had to go through the main entrance. There were lots of little irritating things which were inconsistent with the four-star hotel when the price they charge. From example – cheap nasty toilet paper, no milk with the tea and coffee, the breakfast was absurdly expensive, but a flannel and free shaving kit was said to be available at reception, but they didn't have any flannels. The shaving kit was so cheap and nasty it was not the worth using. There was a complimentary bottle of water on the day of arrival, but not thereafter.