Very disappointing. I travelled with an elderly relative who has very limited mobility. I booked a room with roll in shower for her as she cannot climb into a bath and I informed the hotel that this was for a disabled person with very limited mobility. The room was advertised as available at the time of booking. On arrival she was allocated a room with bath. I explained that this was not acceptable but I was told that nothing else was available. I then asked about a reservation for the restaurant, only to be told it was fully booked. I had chosen this hotel as it had a restaurant and so would not have to go searching for restaurants with my disabled relative. I asked the receptionist if he could fit us in, even at an earlier or later time but the answer remained no. The rooms are basic and lacked facilities, but the price was much higher than budget accommodation available locally I would have given 1 star for this review but the recetionist did offer us a free drink to say sorry for the problems, which was better than nothing, but I will not stay at a Brit Hotel again.