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Reviews of Brit Hotel Saint Malo - Le Transat

3 out of 5
Brit Hotel Saint Malo - Le Transat
3 Rue De La Saulaie, Saint-Malo, Ille-et-Vilaine

Reviews

8.0

Very Good

Rating 10 - Excellent. 97 out of 354 reviews" "
Rating 8 - Good. 180 out of 354 reviews" "
Rating 6 - Okay. 55 out of 354 reviews" "
Rating 4 - Poor. 17 out of 354 reviews" "
Rating 2 - Terrible. 5 out of 354 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

ELIZABETH

Liked: Cleanliness, staff & service, room comfort
Très bon rapport qualité/prix.
Equipe très accueillante. Hôtel confortable, très propre mais un peu daté. Très bon rapport qualité/prix.
Stayed 1 night in Oct 2023

10/10 Excellent

Leslie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, easy and plentiful parking and good restaurant.
Stayed 1 night in Oct 2023

8/10 Good

Roy

Stayed 1 night in Sep 2023

4/10 Poor

Carl

Traveled with partner, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Very disappointing. I travelled with an elderly relative who has very limited mobility. I booked a room with roll in shower for her as she cannot climb into a bath and I informed the hotel that this was for a disabled person with very limited mobility. The room was advertised as available at the time of booking. On arrival she was allocated a room with bath. I explained that this was not acceptable but I was told that nothing else was available. I then asked about a reservation for the restaurant, only to be told it was fully booked. I had chosen this hotel as it had a restaurant and so would not have to go searching for restaurants with my disabled relative. I asked the receptionist if he could fit us in, even at an earlier or later time but the answer remained no. The rooms are basic and lacked facilities, but the price was much higher than budget accommodation available locally I would have given 1 star for this review but the recetionist did offer us a free drink to say sorry for the problems, which was better than nothing, but I will not stay at a Brit Hotel again.

10/10 Excellent

Monique

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk clerk was amazing. He was so nice and patient with me. Loved the room and the area.
Stayed 1 night in Sep 2023
Response from Maéla on Sep 23, 2023
Bonjour,Merci pour votre commentaire.Nous le transmettrons à Remy.Au plaisir.MaélaAdjointe de direction

8/10 Good

Claire

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overnight base
Stayed over prior to getting the ferry back, great location, really lovely staff and fairly good value for money
Stayed 1 night in Aug 2023

6/10 Okay

william

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

10/10 Excellent

john

Stayed 1 night in Oct 2022

8/10 Good

Sandra

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Bog-standard, cheap and cheerful….
Very basic hotel and very tired in terms of decoration but for a quick overnight stay it’s absolutely fine and offers reasonable value for money.
Stayed 1 night in Sep 2022

6/10 Okay

Nawel

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Just average. Would not return again.
Stayed 3 nights in Aug 2022
Response from Enora on Aug 19, 2022
Hello, We are sorry to read that you didn't completely enjoy your stay... Unfortuately, as i don't have more details, i don't know if your issue is from your room or our team... I wish you a good day !

10/10 Excellent

Sanjivani

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience to shopping, transportation etc.
Stayed 2 nights in Jul 2022
Response from Enora on Aug 19, 2022
Hello, many thanks for your feedback. Five stars, we are very happy !! Have a good day

10/10 Excellent

John

Stayed 1 night in May 2022
Response from Christine on Jun 29, 2022
Merci, c'est un réel plaisir d'avoir des précisions aux annotations. Au plaisir :)!

10/10 Excellent

Jacques

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access, clean, efficient and welcoming.
Stayed 1 night in Mar 2022

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Middle of the road venue
Very disappointed with room. Nothing like photos. Very tired. The bathroom ceiling looked like it had been subject to constant leaking, the internal door was missing and the frame and bathroom door was missing a lot of paint. Asked for superior rooms and apart from the kettle, could hardly be described as superior. The excellent friendly reception staff saved the day. The restaurant food was excellent value, and as said earlier the reception staff were friendly, efficient and extremely helpful.
Stayed 2 nights in Dec 2021

10/10 Excellent

Bruce

Stayed 1 night in Sep 2021
Response from Christine on Oct 26, 2021
Bonjour Bruce, Nous vous remercions d'avoir pris le temps de faire partager votre retour d'expérience à la suite de votre séjour au TRANSAT BRIT HOTEL de St-Malo. C'est avec Grand Plaisir que nous vous recevrons de nouveau dans les conditions qui seront celles de votre prochain séjour en territoire Malouin. Bien à Vous,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Christine on Oct 26, 2021
Bonjour, Merci pour votre notation, n'hésitez pas à ajouter des remarques ou des suggestions sur les services utilisés ou manquants. Vos expériences sont précieuses pour une continuité dans notre travail du quotidien. Bien à vous,

6/10 Okay

Rosa Fung Sin

Average!
It was okay for one night, everything in the room is very basic. No kettle, no coffee nor tea bags:( I hate the toilet tissue dispenser, the type normally used in the public toilets, struggling to get one piece after another piece of tinny tissue paper out from it!!! Totally ridiculous! It’s like in a hostel feeling.
Stayed 1 night in Aug 2020
Response from Christine on Aug 26, 2020
Merci pour votre commentaire, nous sommes ravis que votre séjour se soit bien passé et vous remercions pour vos remarques ,nous prenons note de votre remarque sur notre papier toilette, c'est la première fois que nous ayons ce type de retour .... Concernant les plateaux de courtoisie en chambre, il possible d'avoir ce service en réservant nos chambres supérieures. Concernant le tarif celui-ci est en constante évolution selon les saisons et notre fréquentation, nous proposons régulièrement des offres bons plans. N’hésitez pas à consulter notre site. Nous serons ravis de vous recevoir à nouveau chez brithotel.fr Christine

10/10 Excellent

M Y

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Christine on Jul 27, 2020
Bonjour Sandrine, Nous vous remercions de votre retour et sommes ravis que votre séjour vous ai satisfait. l'équipe vous souhaite un excellent retour :) ! Cordialement Christine.

10/10 Excellent

M Y

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Clean, spacious and friendly service. Close to shopping mall and public transportation
Stayed 2 nights in Mar 2020
Response from Christine on Jul 27, 2020
Bonsoir, Nous ne manquerons pas de transmettre votre commentaire à l'ensemble de notre équipe. Vous souhaitant une belle continuation. Cordialement Christine

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service
Room was a bit tired, as a transit hotel it is cheap and cheerfull, nice staff, good location
Stayed 1 night in Dec 2019
Response from Eric on Dec 10, 2019
Madame, Monsieur , Chers Clients, Nous vous remercions de vos commentaires à la suite de votre séjour au Transat BRIT HOTEL de St-Malo. Nous vous remercions d'avoir mis en avant la qualité de notre accueil. Nous sommes en effet, très proches de toutes les attentes de nos clients. Dans l'attente de vous recevoir une nouvelle fois. Respectueusement. Éric. B Directeur

10/10 Excellent

Phil

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019
Response from Éric on Nov 21, 2019
Madame, Monsieur, Chers Clients, Nous vous remercions de vos commentaires sur votre séjour au Transat BRIT HOTEL DE St-Malo. Nous serions ravis de vous revoir de nouveau pour de nouvelles découvertes de la côte d'Émeraude. Respectueusement. Éric. B Directeur

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
clean , modern ,very good location for access to old town and ferry port.Free parking
Stayed 1 night in Oct 2019
Response from Éric on Nov 21, 2019
Madame, Monsieur, Chers Clients, Nous vous remercions de votre commentaire. En effet, l'emplacement de l'hôtel permet d'être aux portes de toutes les chemins pour des visites de la Côte d'Émeraude. Vous êtes en quelques minutes à peine sur la route de Dinan, du Mt St-Michel, de Cancale et surtout vous pouvez laisser votre véhicule sur notre parking et partir découvrir la vieille Ville de St-Malo en prenant le Bus à proximité de l'Hôtel. Au plaisir de vous recevoir de nouveau au TRANSAT. Éric. B Directeur

8/10 Good

Kris, Canada

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel had a good breakfast which is 10eu per person. Free gated parking and wifi. It's close to the aquarium.
Stayed 1 night in Oct 2019
Response from Eric on Nov 23, 2019
Madame, Monsieur, Chers Clients, Nous vous remercions de votre appréciation à la suite de votre séjour dans notre établissement. Vous avez mis en avant la qualité du Petit Déjeuner et la proximité avec le Grand Aquarium de St-Malo. Nous serions heureux de vous recevoir de nouveau u Transat. Respectueusement. Éric. B

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value hotel. Handy location and helpful staff
Stayed 1 night in Oct 2019
Response from Eric on Nov 21, 2019
Madame, Monsieur, Chers Clients, Nous vous remercions de votre commentaire. En effet, l'emplacement de l'hôtel permet d'être aux portes de toutes les chemins pour des visites de la Côte d'Émeraude. Vous êtes en quelques minutes à peine sur la route de Dinan, du Mt St-Michel, de Cancale et surtout vous pouvez laisser votre véhicule sur notre parking et partir découvrir la vieille Ville de St-Malo en prenant le Bus à proximité de l'Hôtel. Au plaisir de vous recevoir de nouveau au TRANSAT. Éric. B Directeur

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service
The shower didn't work ,due to the bath/shower transfer button being jammed .i.e. The hot water came out of both the bath tap and the shower at the same time
Stayed 1 night in Sep 2019
Response from V on Oct 15, 2019
Dear Sir,Madam, We have made some improvments relative to your comments.Do not hesitate in case of trouble to ask for changing room .There is always somebody at front desk to help you. Best regards Veronique Reception

4/10 Poor

Marie

Disliked: Staff & service
Complete lack of customer care see comments.00
The heater in the room did not work. We reported to the reception it was checked and we were told it was working. The next day we again informed reception the heater was not working and the room was cold during the night. Again no action was taken to fix and the next night the room was cold again. When we were checking out we asked why no action was taken and did not receive an answer in fact the response was you have not paid the local tax,when we had in fact paid e4.80 on arrival again the response was are you sure. We explained we had paid the amount to the person requesting payment twice his response was are you sure no apology.
Stayed 2 nights in Sep 2019
Response from Eric on Oct 2, 2019
Madame, Monsieur, Chers Clients, nous avons pris connaissance de votre message. Lors de votre venue vous nous avez demandé d'allumer le chauffage et de suite un collaborateur s'est lui même déplacé dans votre chambre de façon à l'allumer. En revanche, sur le tableau de contrôle présent en réception nous avons constaté à plusieurs reprise que vous aviez mis en route la climatisation et chaque fois que nous l'avons éteint en réception, vous l'avez rallumée. Le boitier fixé au mur ne pilote pas le chauffage à cette saison mais bel et bien la climatisation. Le chauffage quand à lui était bien allumé. Respectueusement. Eric . B Directeur

10/10 Excellent

Katie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Eric on Oct 2, 2019
Madame, Monsieur, Chers Clients, Nous vous remercions de votre commentaire à la suite de votre passage au Transat. Nous avons à cœur de tout mettre en oeuvre pour vous rendre votre séjour des plus agréables. Nous serions heureux de vous recevoir à nouveau pour une prochaine découverte des terres Bretonnes. Respectueusement. Eric. B Directeur

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Eric on Oct 2, 2019
Madame, Monsieur, Chers Clients, Nous tenons à vous remercier de votre commentaire suite à votre séjour au Transat Brit Hotel de Saint -Malo. Notre équipe aura eu à cœur de vous rendre votre séjour des plus agréables. Nous serons heureux de vous retrouver pour un prochain circuit sur la découverte de la Côte d'Émeraude. Bien à vous. Eric. B Directeur

8/10 Good

Ghenadie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Eric on Oct 2, 2019
Madame, Monsieur, Chers Clients, Merci d'avoir pris le temps de noter votre appréciation des services et prestations qui vous ont été proposées dans notre établissement. Bien à vous . Éric. B Directeur

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like a Premier Inn. You know when you book what you are going to get. NB. The restaurant is closed Friday, Saturday and Sunday evening.
Stayed 1 night in Jul 2019

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable overnight stay
Ideal for an overnight whilst waiting for the ferry. Rooms were warm, clean and comfortable. Excellent shower. The restaurant offered good value for evening dinner. WiFi signal was strong. No English channels on TV. Safe, secure parking on site.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Stayed 1 night in Jun 2019

8/10 Good

Josef

Liked: Cleanliness, staff & service
Older but full of character.
Interesting older hotel with character and history. Not bad at the price point.
Stayed 1 night in May 2019

10/10 Excellent

gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Economical gem!!!!!
Very tidy hotel. Great staff - very accommodating. Hotel is short taxi ride to Saint Malo town center. Would stay here again.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location. Very friendly staff. Nice room, clean and good size
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Jan 2019

8/10 Good

Freddydanby, Gloucestershire UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very handy for St Malo and the ferry port. Pleased with the excellent value. Our first stay in a Brit Hotel, and we've taken the brochure of all their hotels in France and will certainly stay in one again.
Stayed 1 night in Nov 2018

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute stay was great with a great price!
We needed a room last minute (late at night). They were very accomodating and priced right.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location for visiting St Malo. Good car parking friendly helpful staff. Good stop over for ferry.
Stayed 1 night in Sep 2018

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were amazing, really helpful and friendly. The room was clean and comfortable. I would stay here again.
Stayed 1 night in Aug 2018

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and Comfortable
Nice comfortable, large room. Clean and tidy. The staff spoke English quite well. Check-in and out straightforward. Their restaurant was closed at the weekend, but we found a nice galette restaurant within a short walk (near Carrefour). We purchased the breakfast buffet in the hotel: not a huge choice but nice food. The car park is within its own compound - and the area looked safe too.
Stayed 1 night in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay
Would use again. Ideal for a one night when traveling through St Malo.
Stayed 1 night in Mar 2018

8/10 Good

Ric, Uk

Liked: Cleanliness, staff & service
Disliked: Room comfort
Good story before ferry
We can't. Understand. Why these group of hotels close restaurants. In the evening.. We were directed to a buffalo. Grill.. Which to be fair was very good.. And full up of the people in the hotel.. II know it's winter period, but they could have filled the restaurant.. Neverlone. Good customer service.. But it's clean and near ferry.. Although we had no heating... Sighhhhh
Stayed 1 night in Nov 2017

8/10 Good

rob, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Brittany ferries
An overnight stop to have a short drive to the ferry in the morning Good restaurant called Le Bouchier close by open Sunday evenings
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Excellent place for a night stay, no air conditioner
Stayed 1 night in Aug 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2017

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Ok for a short stop over
Quite a comfortable stop over, the bed was ok but the pillows were rubbish, we had to use the towels under the pillows to give more support. The room would have benefited by tea and coffee making facilities. The restaurant facilities were sufficient with quite a good selection on the menu.
Stayed 1 night in Jun 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Nice hotel for ferries and short stays
Nice hotel for ferries and short stays, bit better quality but more expensive than the very cheap overnighters. Nice restaurant on site, good after long drives from south. Easy parking and friendly staff that mostly speak English.