Standard Room, 1 Double Bed | In-room safe, soundproofing, free cribs/infant beds, free WiFi

Reviews of Première Classe Saint Malo - Saint Jouan des Guérets

1 out of 5
Première Classe Saint Malo - Saint Jouan des Guérets
Zone Activités de la Chesnais, Saint-Jouan-des-Guerets, Ille-et-Vilaine

Reviews

7.4

Good

Rating 10 - Excellent. 159 out of 736 reviews" "
Rating 8 - Good. 317 out of 736 reviews" "
Rating 6 - Okay. 167 out of 736 reviews" "
Rating 4 - Poor. 66 out of 736 reviews" "
Rating 2 - Terrible. 27 out of 736 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Daniel

Stayed 1 night in Sep 2023

8/10 Good

George

Liked: Staff & service
Good for overnighter but not for any longer
Stayed 1 night in Aug 2023

8/10 Good

Marcin

Stayed 1 night in Jul 2023

8/10 Good

Will

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value, met all our needs.
Stayed 2 nights in Jul 2023

10/10 Excellent

Diana

Stayed 1 night in Jul 2023

10/10 Excellent

Alan

Stayed 1 night in Jul 2023

8/10 Good

Theresa

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
I spent two nights in two different rooms at different times. First time I asked for a ground floor and was told fine but was given a room upstairs, the toilet smelt badly of stale urine. Second night was on the ground floor and bathroom was clean, however somebody came in to my room whilst I was taking a shower, when she realised somebody was in the room she left, no apology, and afterwards felt a little uneasy. Friendly people and reasonable for the price. I would stay again .
Stayed 1 night in Jul 2023

6/10 Okay

raymonde

Stayed 1 night in Jun 2023

8/10 Good

Jessamy

Traveled with partner
Liked: Cleanliness, staff & service
This is a budget hotel so rooms smallish and unglamourous. En suite bathroom was fine and shower better than many provided in more expensive hotels. Beware bumping your head on the bunk above the double bed. Room had all the necessary if you just want a cheap overnightroom on your way from/to the St Malo ferry. Only one overworked member of staff, very pleasant. We passed up breakfast, looked fine but serving area so small that only one person could be self serving at a time. And we had an early ferry to catch. Best things - you could get a tea or coffee for one euro, and plenty of places round about to eat at, hotel is situated in the middle of a massive retail park :)
Stayed 1 night in May 2023

10/10 Excellent

Christina

Stayed 1 night in May 2023

8/10 Good

Robert

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Basic Hotel, clean with Parking
Stayed 1 night in Apr 2023
Response from La réception on Apr 11, 2023
Let us offer you basic thanks, from a basic reception desk !

10/10 Excellent

Alan

Stayed 1 night in Oct 2022

10/10 Excellent

Mahesh

Stayed 1 night in Jul 2022

10/10 Excellent

jocelyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness of the room.
Stayed 1 night in Sep 2022

6/10 Okay

Beverly

Traveled with family
Not the best
Midweek stay, Not too noisy, considering lots of workers and vans stopping. Reception was clean, breakfast sufficient, they kept it stocked. Our room was not the best. Poor lighting, the shower was broken so we had to tie up the shower head to keep it in place. Very, very small en-suite with a shower curtain that kept wrapping round your body. Beds firm, pillows were lumpy and the pillow cases had small black marks on them (fortunately I always take my own pillow case with me as a fresh cover). Staff were very nice. Ok as a quick overnighter, would look elsewhere for more than one night.
Stayed 2 nights in Sep 2022

10/10 Excellent

Zdenek

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Be clear an good
Stayed 1 night in Aug 2022

8/10 Good

Vivienne

Stayed 6 nights in Jul 2022

10/10 Excellent

John

Stayed 1 night in Jun 2022

8/10 Good

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stop for ferry
Great for overnight stop from ferry. Bit noisy as men were chatting loudly on walkway above until late. Very clean room, bathroom small but adequate and spotless. Brioche at breakfast not the freshest but bread was good.
Stayed 1 night in Jun 2022

8/10 Good

Colin

Stayed 1 night in Apr 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Quiet hotel
Very quiet and clean place to spend the night
Stayed 1 night in Jan 2022

8/10 Good

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for access toBrittNy Ferries terminal
I chose this hotel for its proximity to the Brittany Ferries terminal as I had an early check in Friday morning! I was able to avoid the delays caused by the road works !
Stayed 1 night in Sep 2021

10/10 Excellent

Martin

Liked: Cleanliness, staff & service
As expected
Clean and friendly hotel just as expected for the price
Stayed 1 night in Sep 2021

6/10 Okay

Verified traveler

Rooms are extremely small with "bolt on" bathrooms, although the shower worked well. I was also disappointed having to return to the road at 8:30am, before McDonald's opened at 10am across the street. 10am is far too late to accommodate the travellers and hotels in the area.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely lady in reception at 01.30 am
Stayed 1 night in Jul 2021

10/10 Excellent

Helen, Hampshire , UK

Traveled with pets
Liked: Staff & service, amenities, property conditions & facilities
This is the cheapest en suite , pet friendly hotel I could find near St Malo port . 24hr réception , lovely lady checked me in . What’s not to like ? It’s clean and convenient. I paid in advance -having had rooms ( not here) cancelled because apparently problem with card , arrived late to full hotels - so now I always pay in advance - just to be certain . I’ll definitely come here again if I’m taking the same ferry .
Stayed 1 night in Sep 2020

6/10 Okay

rosemary

Average hotel, ok for price
Stayed 1 night in Sep 2019
Response from Sylvie on Oct 2, 2019
Thank you

2/10 Terrible

Verified traveler

Stayed 1 night in Sep 2019
Response from Sylvie on Oct 4, 2019
Dans le cadre de notre démarche qualité nous aurions apprécié un commentaire pour connaitre l’origine de cette note

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Great for overnight stay before ferry
Stayed 1 night as a stop over before an early ferry from St Malo the next morning. Hotel was clean and basic - great for this kind of trip
Stayed 1 night in Sep 2019
Response from Sylvie on Oct 2, 2019
Thank you see you again

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The receptionist was difficult to understand. Her French was unclear. Her English was poor. She was also very slow at processing a pre-booked room. She did not give me a receipt for my payment in cash. She even forgot to give me the room key.
Stayed 1 night in Aug 2019
Response from sylvie on Aug 13, 2019
sorry for the receptionist who was in training

6/10 Okay

Verified traveler

Stayed 1 night in Aug 2019
Response from Sylvie on Aug 15, 2019
Un commentaire est toujours utile pour améliorer notre prestation

8/10 Good

Verified traveler

Traveled with family
It was as expected and value for money. At least it was clean.
Stayed 1 night in Jul 2019
Response from sylvie on Jul 29, 2019
thank you see you again

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from sylvie on Jul 31, 2019
merci pour cette très bonne note

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute change of plan
Booked last minute as our ferry was changed to St Malo and not Sandander. Was very convenient for the ferry next morning and there was a lovely restaurant next door.
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
To be honest it was budget so didnt expect much. but was cheap and location worked perfect for us
Stayed 1 night in Mar 2019

8/10 Good

Emma

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from sylvie on Mar 1, 2019
Merci pour cette excellente note

6/10 Okay

Linda

Liked: Staff & service
Unhappy 70 year old female
All was well until I reached my room. The next 2 rooms clients were leaving rubbish outside on the walkway. Milk bottles etc. Smoking , so could smell cigarettes every time they opened the window. Much noise came from their rooms until 3am. Couldnt sleep. Felt unsafe. Then at 6 30am there was a power cut. Left early to go to ferryport to wash and get a drink. I would hope for a refund, and will NOT be staying there again The receptionist must have known the rooms had workmen in them, so why did she put me next door to them??? She could have put me , a solo 70 year old in a better room. :(((((((
Stayed 1 night in Nov 2018
Response from Sylvie on Nov 28, 2018
Thank you for your comment Sorry for the disagreement We fight relentlessly against the incivility of some people who allow themselves to make noise in the common areas. For information we have a night watchman who ensures the safety of our customers

4/10 Poor

kathy, rickmansworth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Functional and cheap but bitten a lot
It seemed clean apart from what looked like pet hairs on the eiderdown. However I woke covered in bites. Far more than I’d had all week whilst camping. And my window was closed in the hotel all night.
Stayed 1 night in Aug 2018
Response from Sylvie on Sep 11, 2018
thanks for your comment Sorry for this mosquitos who trouble your night

6/10 Okay

Mark

Liked: Staff & service
Disliked: Property conditions & facilities
No frills, you get what you pay for.
You get what you pay for I suppose. They were the cheapest 1 night stay at €40 including tax, however - the room smelt of damp and there were traces of mould up the walls by the front door. Beds were adequate. The small shower room was ok except that the shower head just hung down and didn't have a locating peg to hold it up. The shower controls were pretty bad and I couldn't get a consistent stream of warm water to shower with.
Stayed 1 night in May 2018
Response from Sylvie on May 17, 2018
Thanks you for your comment if you saw something wrong in your room, please do not hesitate to contact our staff who are at your disposal to find a solution. Desk is open 24 hours a day

10/10 Excellent

Steve, Warsash, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money
Lovely value-for-money budget hotel with clean rooms. Situated within a few miles of interesting places like St Malo, Dinan, Dinard and Combourg. The nearby village has a great bread and cake shop. Mmmm.
Stayed 4 nights in Sep 2017

8/10 Good

Hilary, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pleasant hotel not far from ferry port
On our arrival, about 4.00 p.m., we were a little taken aback to realise that the beds had not been made up. However, the staff came immediately and dealt with this, while we had a drink of fruit juice in the TV area.
Stayed 1 night in Sep 2017

10/10 Excellent

Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

6/10 Okay

Ibrahim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

j edward, Plonevez

Liked: Cleanliness
Horrid
Tv didnt work, but the nice assistant fixed that. The assistant in the morning didnt know which way to go to get to the motorway, I think that sort of info should be known. No easy chair, just a sit up chair, uncomfortable. Nowhere to walk in eve. Breakfast was a total rip off, Never will I pay €7 for a slice of baguette, a slice of cake, horrid cheap breakfast cereal, and cheap yoghourt again. Bed comfy, very clean. Evening assistant was super. No tea and coffee in room.

8/10 Good

Donna, Limousin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Night staff very friendly on our late arrival and a comfortable night sleep had :)

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Bed for the night
Very good overnight stop. Cheap practical stay which suited our purpose very well. The accommodation is basic, but it was clean and comfortable. We have used Premiere Classe hotels many times and this was a good example of them. Good value for money.

8/10 Good

Tadeus, Vilnius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in convenient location.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location was perfect! I will stay there again

6/10 Okay

S, Iowa, USA

Liked: Cleanliness, staff & service, room comfort
Simple accommodations
This hotel was a good choice for our family, as we were just passing through. My husband thought it was perfect because it was simple and bare-bones (he thinks it's ridiculous to pay a lot just for a place to sleep for a night). It was in a good location and the rooms were clean and beds were comfortable.

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Clean hotel but that's all for it.
Not advice for holiday just for one night passing through due to low price.Internet very slow (15mn to load google map) I gave up - room is clean but bathroom door broken. Mention to arrive b4 9pm as all the hotel in St Malo couldn't due to boat so send an e-mail- they didn't get it! the check in computer didn't recognised my booking number - them it recognised my name but refuse my card to pay €0.60 which can't be paid with the booking - had to find someone to get a room. It was 10pm an another 4 people were getting room at the same time. Was told by the person that they specified not to arrive after 9pm. Hotel clean.