Hello Frida,Thank you for your comment.We are delighted to hear that you enjoyed your stay. Nevertheless, we remain attentive to your comments concerning the hot water problem.Family rooms do not have air conditioning, as do executive or duplex rooms, for example.We hope to see you again!GabrielleReception

Hello,Thank you for your comment and your note.We look forward to welcoming you back to the Hotel d'Alsace.GabrielleReception

Cher hôte,Nous vous remercions pour votre note et espérons pouvoir vous accueillir de nouveau à l'hôtel d'Alsace. GabrielleLa réception

Cher Jessica,Nous vous remercions pour votre note et espérons pouvoir vous accueillir de nouveau à l'hôtel d'Alsace. GabrielleLa réception

Bonjour, Nous vous remercions d’avoir pris le temps de laisser un avis suite à votre séjour dans notre hôtel. Nous sommes désolés d’apprendre que les prestations n’aient pas été à la hauteur de vos attentes. Nous prenons note de vos remarques et allons en informer les services concernés afin d’y remédier. Nous serions ravis de vous accueillir à nouveau afin de vous donner une autre image de notre établissement ! A très bientôt, La réception

Dear Guest, We would like to thank you for taking the time to share your experience with us. We are pleased to read that our late check-in procedure was convenient Our Classic rooms do not have air conditioning but our other categories do (Premium, Privilege, Executive and Duplex). We hope to have the opportunity to welcome you back in the future. Best regards.

Dear Sir, dear Madam, We thank you for your nice comment. We are trying every day to fill your expectations and to provide you good services. Looking forward to welcoming from you. Best regards,

Dear Sarah, We thank you for your nice comment. It is important for us that our guest had a good stay and a nice feeling. Yours sincerely,

Dear guest, We really appreciate your kind comment and we thank you for it. The location of the hotel is indeed an important advantage because the highway is 100 meters far and Strasbourg, which is a very beautiful city to visit, is reachable in 10 minutes only by car. All our staff speaks fluently English and this is very important for us to welcome guests from all over the world. We hope you enjoyed our brand new family room, a duplex room with 55m² and 2 floors, located in the new part of the hotel. If not, we highly recommend it and hope to have the pleasure to welcome you for another stay in family. Kind regards

Dear guest, We are glad you enjoyed your stay in our hotel, especially due to its location and rate. The fact that you preferred the restaurant next door is just a matter of taste because we know that our restaurant serves good quality of food. The new extension of the hotel offers not only spacious and refurbished rooms but also and a very nice and quiet wellness area with sauna and hammam. The reception is indeed not 24 hours open but the front desk team takes care to warn all our guests about it so that they can get their keys even late. Cordialement, Hôtel-restaurant d’Alsace Les Terrasses d’Illkirch 187 route de Lyon 67400 Illkirch contact@hotelalsace.com www.hotelalsace.com

Dear guest, Fortunately you managed to get to Strasbourg city center with the bus and tram. The extension of the tramway line just in front of the hotel is scheduled for the end of 2015 and this will be for sure easier and faster for our guests. We thank you for your nice comment regarding our new extension and hope you also had the opportunity to enjoy our wellness area. Cordialement, Hôtel-restaurant d’Alsace Les Terrasses d’Illkirch 187 route de Lyon 67400 Illkirch contact@hotelalsace.com www.hotelalsace.com