Ratings based on 518 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified travelerfrom Jasper, In

AmericInn Met My Expectations

Posted Mar 10, 2015
Pros: Location, clean and friendly staff.
Location: Not sure about local sights. We were visiting our daughter.
Kids enjoyed the pool, room was clean and in good condition. Breakfast was fresh and tasty with sufficient choices for the whole family. I would stay again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom ND

exceptional service

Posted Feb 23, 2015
Pros: Courteous, polite, and within our budget.
Cons: N/A
Location: Plenty of restaurants within walking distance and shopping within a few minutes of driving
I was quite impressed at the politeness of the staff and the service we received. I will be making this the hotel I stay at whenever I am in the area.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom il

Easy access to interstate and destination

Posted Feb 10, 2015
Room was clean. Employees pleasant and helpful. The breakfast was ok but keeping area clean and food warm was a bit of a challenge.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom N.Webster, IN.

Pleasantly surprised

Posted Jan 31, 2015
Pros: Just felt like home.
Cons: The water system seemed a bit noisy.
Location: From shopping to bowling and downtown Indy.about 20 mins. away good luck choosing.
Breakfast was excellent. Relaxed atmosphere. Kids still had PJs on. If you left hungry, your fault !!!
Comment from Hotel Management
Mar 12, 2015 by Andrew GM, Hotel Management
Thank you so much for your comment, we truly appreciate it!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Jonesville, MI

Great staff!

Posted Jan 27, 2015
Staff was very helpful! They quickly provided everything we needed and were right there to assist us when my daughter got hurt during an outing.
Comment from Hotel Management
Jan 28, 2015 by Andrew, Hotel Management
We greatly appreciate your comments! Thank you so much. Andrew GM
5 out of 5
Recommended
for Everyone
by A verified travelerfrom MI

Nice for a quick trip

Posted Jan 21, 2015
We just had a quick overnight trip so worked out perfect for us. The checkin was fast simple and the lady had wonderful customer service. She was very polite, helpful, made eye contact, answered my questions. It was so refreshing, especially in someone fairly young. We are really missing that in the younger generation so it was an extremely pleasant surprise! You should bottle that and sell the training program to other hotels and service industries ! On the com side, breakfast wasn't the best. The hot food all tasted pretty crummy. Stick to the cold stuff.
Comment from Hotel Management
Jan 28, 2015 by Andrew, Hotel Management
Thank you so much for your feedback! I will relay your comments to our front desk staff, they will be VERY excited to read your comments. See you soon! Andrew GM
5 out of 5
Recommended
for Everyone
by A verified travelerfrom IN

Close to bars and restaurants and shopping.

Posted Jan 3, 2015
We usually stay here when we go to indianapolis because the rooms are clean and the hot tubs are big enough for two people! Kinda sucks that you can't smoke there anymore, but they put us in a room close to an outside door! Nice!
Comment from Hotel Management
Jan 19, 2015 by Andrew, Hotel Management
Cyndi and Ron! Thank you so much for the comments. We all hope to see you again soon :)
4 out of 5
Recommended
for Couples
by Lindafrom Blairsville

Clean, modern, a few issues

Posted Dec 28, 2014 on Hotels.com
We were visiting family, and had our dog with us. The hotel was modern and the room was large and comfortable. Coffee was good, breakfast was so-so. Service was ok, but not great. I think there may have been a plumbing issue, because our toilet got stopped up, and we hadn't put very much paper down. I called the front desk, and they offered to bring me a plunger. SO it was do-it-yourself here; not what I would have expect. Also, the breakfast is supposed to be from 5AM to 10AM, but when my husband went down at 9:30 to eat, they were cleaning up and had run out of things. He was disappointed.
Comment from Hotel Management
Jan 19, 2015 by Andrew, Hotel Management
Linda, Thank you for your feedback. We will definitely discuss any issues with our staff to insure these are not future issues. We hope to see you again for a better experience!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Ft.Wayne ,IN

Nice hotel for family

Posted Dec 21, 2014
Pros: the two best things about are stay was the big comfortable bed and the swimming in the pool.
Cons: The only thing I can think of that they could improve on is there breakfast.
Location: The mall is close by and several shopping centers.The polor express is only about 10 minutes from the hotel.
Check in was easy and fast,everything was very clean and neat.The pool was really nice and the the water was warm.the breakfast could have been a little better but overall we will definitely stay there again when were in town.
Comment from Hotel Management
Jan 19, 2015 by Andrew, Hotel Management
Thank you so much for your comments. Our staff is always delighted to hear feedback. Hope to see you next time :)
4 out of 5
Recommended
for Personal Event
by Emmanuelfrom Houston

Good Stay

Posted Dec 16, 2014 on Hotels.com
Good Place to stay! Will stay here again.
Comment from Hotel Management
Mar 21, 2015 by Andrew, Hotel Management
Thank you so much for your rating! It is much appreciated :)