Ratings based on 538 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
89% of guests recommend
3.9 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Mans 500 Indy getaway

Posted Jun 2, 2015
Cons: Breakfast could be a little better.
Enjoyed the experience of Indy 500. Great restaurants in area. Motel was great with easy to get around the area.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 6, 2015
Was ok but a bit old with broken tiles in bathroom and poorly fitting windows that do not insulate for sound too well.
1 out of 5
by A verified traveler from Paoli, Indiana

Posted May 5, 2015
Cons: pool heater would have been nice
We chose this hotel because of the indoor heated pool, I took my grandkids and the pool was so cold the kids could not even get in the pool. the toilet in our bathroom was broken, we complained to the front desk and they said they were booked and could not move us. There were adults drinking in the pool area they had several beer cans in their. when you went outside you were locked out the key did not work, you had to have someone come let you in. I will never stay at this hotel again.
2 out of 5
by A verified traveler from Chicago, IL

Not Pleasant

Posted Apr 27, 2015
Pros: Nothing
Cons: Cleanliness
Stains on the sheets and when we asked the front desk to change them we were told no one could handle until the next morning. While checking out saw a roach on the wall....wouldn't recommend this hotel to anyone.
3 out of 5
Recommended
for Families
by A verified traveler

Good location

Posted Mar 30, 2015 on Hotels
Tiny room clean and quite. Good hot breakfast. Friendly staff. The pictures on hotels.com are not 100% accurate but still a nice clean hotel.
3 out of 5
Recommended
for Couples
by A verified traveler

It's an ok hotel

Posted Mar 23, 2015 on Hotels
One of the pillow cases was dirty had to ask for a clean one. toaster didn't work at breakfast to toast my bagel
4 out of 5
Recommended
for Everyone
by A verified traveler

WEEKEND GET AWAY

Posted Mar 22, 2015
Cons: An elevator would be great!
Location: Great location! Close to the interstate, 15 min from downtown Indy, lots of shopping, restaurants, and entertainment 5 to 15 min. away.
I wanted to take 4 of my grandchildren someplace fun for the weekend. This was close to home, and the price was right. I was looking for something with an indoor pool and complimentary breakfast. There are many hotels in the area that provide these amenities. The thing that drew me to Best Western was the room with 2 king size beds. Most hotels only offer 2 queen size beds. Also, there are about 4 or 5 restaurants within 2 minutes or less of the hotel. The hotel was clean, and the breakfast was good. I have some respritory problems, and don't do well walking up stairs or long distances. I was disappointed to find out after checking in, there wasn't an elevator. We were on the second floor and all the way at the end of the hallway. We had some problems adjusting the temperature in our room. Finally after about 3 or 4 tries I got it right. The only other thing was the pool was smaller than the other hotels we've stayed in. With the 5 of us, it didn't leave much room for others.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice room, but public areas need something

Posted Mar 19, 2015
Pros: Nice room/bed
Cons: Replace carpet in halls, upgrade fitness room.
The room was just as in the pictures. The bed was comfy, and room well kept. The carpet in the hall needs replaced. The fitness room had a stairclimber, treadmill and weight machine. However the pully on the weight machine was damaged. It still worked, but I was not comfortable in doing much weight. The hotel was cheaper than others in the immediate area. If one is looking just for a good nights sleep and nothing more, it would be a good choice. If you are looking for a more upscale feel and overall good impression from the moment you step in and walk down the hall, you may want to choose a higher-priced hotel in the area.
2 out of 5
by A verified traveler

So So not Great

Posted Mar 16, 2015
Pros: Convenience to where is going.
Cons: The front desk personality and greeting.
Location: Came to Indy to do wedding gown shopping for my daughter. The high lights were the Uber cabs. They were amazing!
First I was greeted by having to buzz for someone to come and check me in. The front desk clerk comes caring a handful of towels. Not polite, no personality, no greeting just kind of ya what do you want. We were put next to the pool...NOISY room. Then coming in from getting my bags from the car this same clerk is right in front of the door smoking a cigarette with her friends. Didn't appreciate having to walk through smoke to inner the hotel. Table lamp didn't work. The clock wasn't plugged in. All in all just not a good experience. The room was adequate, clean, but not everything worked. Upon getting ready to leave a maid knocks on the door to clean the room. We hadn't even checked out yet. Won't book here again. Sorry.
5 out of 5
Recommended
for Families
by A verified traveler

Always nice

Posted Mar 14, 2015 on Hotels
Our 9th night staying here. Hotel staff is always pleasant and accommodating and breakfast was delicious!