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Reviews of Candlewood Suites Indianapolis Downtown Medical District, an IHG Hotel

2.5 out of 5
Candlewood Suites Indianapolis Downtown Medical District, an IHG Hotel
1152 N White River Pkwy West Dr, Indianapolis, IN

Reviews

8.8

Excellent

Rating 10 - Excellent. 507 out of 925 reviews" "
Rating 8 - Good. 294 out of 925 reviews" "
Rating 6 - Okay. 86 out of 925 reviews" "
Rating 4 - Poor. 22 out of 925 reviews" "
Rating 2 - Terrible. 16 out of 925 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kanida

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the property it was convenient. The staff was super nice and professional. The rooms was very spacious and clean. This place gets 10/10 from me!!
Stayed 1 night in Apr 2024

10/10 Excellent

gisela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place really worth the money.
Stayed 1 night in Apr 2024

10/10 Excellent

Michele

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and easy to get to everything in town from it
Stayed 2 nights in Apr 2024

6/10 Okay

Kelley

Traveled with group
Disliked: Staff & service
We were expecting dead bodies to float by in the White River...staff was RUDE.
Stayed 1 night in Apr 2024

10/10 Excellent

Sandy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location was a quick drive to downtown Indianapolis, across the street from a bike path along the river. It also has a shuttle bus available! The kitchen had what we needed to cook a simple dinner. The staff kindly upgraded me to a corner room and it had a nice view, clean, lots of light and space! My mom and I really enjoyed our stay here and would definitely come again the next time we visit Indianapolis.
Stayed 2 nights in Apr 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean spacious room. Will definitely stay again.
Stayed 2 nights in Apr 2024

2/10 Terrible

Courtney

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We ended up cancelling our reservation due to the lady at the desk being extremely rude and not allowing us to check in early unless we had the membership.
Stayed 1 night in Apr 2024
Response from Tanya - Front Office Manager on Apr 7, 2024
Courtney, let me start by apologizing to you and the experience you had with our hotel. With IHG properties to honor early check ins if available you do have to be a rewards member as I'm sure that was explained to you. I do apologize if it was done in such a manner that was rude. We will make sure our staff is coached correctly on how to handle these situations.

8/10 Good

lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tanya- Front Office Manager on Apr 7, 2024
Thank you for staying with us at the Candlewood Suites Indianapolis Downtown Medical District. We appreciate your time in leaving us a positive review.

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were nice
Stayed 1 night in Feb 2024

8/10 Good

Krystian

Business traveler
Liked: Cleanliness, staff & service
Nice hotel
Stayed 4 nights in Feb 2024

10/10 Excellent

Ken

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean & Comfortable.
Stayed 1 night in Mar 2024
Response from Tanya - Front Office Manager on Apr 7, 2024
Thank you for the positive feedback. We will share this with the other staff. Glad you enjoyed your stay!

10/10 Excellent

Prasanna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a good stay.
Stayed 1 night in Feb 2024

8/10 Good

Maurice

Stayed 2 nights in Feb 2024

10/10 Excellent

Chadd

Stayed 1 night in Feb 2024
Response from Tanya M on Feb 17, 2024
Thanks for staying with us at the Candlewood Suites Indianapolis dntwn medical district. We appreciate the feedback. We hope you keep us in mind for any future plans you may have in the Indianapolis area.

6/10 Okay

Lisa

Liked: Staff & service, property conditions & facilities
Decent hotel
Stayed 1 night in Feb 2024
Response from Tanya Ops Manager on Feb 9, 2024
Thank you for staying at the Candlewood Suites. We appreciate your feedback. We hope you keep us in mind for any travel plans in the future

8/10 Good

Kwanna

Business traveler
Liked: Amenities
Stayed 1 night in Jan 2024
Response from Tanya M on Jan 31, 2024
Khanna, thank you for staying with us at the Candlewood Suites Indianapolis dwtn Medical District. We appreciate your feedback and hope to see you again soon.

8/10 Good

Darnita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 2 nights in Jan 2024
Response from Tanya M. Operations Manager on Jan 15, 2024
Thank you for stay with us at the Candlewood Suites Indianapolis Downtown Medical District. We appreciate your feedback and hope that you will keep us in mind with any future plans to the Indianapolis area you may have.

2/10 Terrible

Lucinda

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I Feel like we need a full refund for the Hotel at this point. The first two rooms we were given were occupied. The third was finally not occupied. However, the room was not very clean. There was hair in the bathtub and a washcloth was in the toilet. We had an appointment and we were late for it because of the major inconvenience of moving rooms. The front service staff was apologetic but the Manager on duty was very rude and very disrespectful to us and it was definitely not our fault. I would either like a refund or a credit for another stay somehwere of our choice.
Stayed 1 night in Jan 2024

10/10 Excellent

Becky, Valdez

Stayed 1 night in Jan 2024
Response from Tanya M. on Feb 17, 2024
Thanks for staying with us at the Candlewood Suites Indianapolis dntwn medical district. We appreciate the feedback. We hope you keep us in mind for any future plans you may have in the Indianapolis area.

8/10 Good

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tanya Office Manager on Jan 8, 2024
Thank you for staying with us at the Candlewood Suites Indianapolis Dntwn Medical District. We appreciate your feedback and hope that you choose to stay with us again with any future plans you may have in Indianapolis.

10/10 Excellent

Rikkieda

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Tanya Operations Manager on Jan 8, 2024
Thank you for staying with us at Candlewood Suites Indianapolis Dntwn Medical District. We appreciate your feedback and hope that you keep us in mind for any future travel plans in the Indianapolis area.

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable,spacious and clean. Got there early and was able to check in anyway. Very friendly staff.
Stayed 2 nights in Dec 2023
Response from Tanya M. Front Office Manager on Feb 2, 2024
Shane, thank you for staying with us at the Candlewood Suites Indianapolis dntwn Medical District. It was our pleasure to host you while you were in Indianapolis. We appreciate your feedback and hope to see you again in the future if in Indianapolis.

8/10 Good

Hannah

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were huge and quite comfortable. Bathroom was a little dated but did the job.
Stayed 1 night in Dec 2023
Response from Tanya m FOM on Dec 19, 2023
Thank you for choosing Candlewood Suites downtown medical district. Thank you for leaving some feedback. We hope that you keep us in mind for any future events you may have in the Indianapolis area.

4/10 Poor

Itzayana

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Tanya FOM on Dec 19, 2023
Thank you for choosing Candlewood Suites Indianapolis Downtown Medical District. I'd like to start off by apologizing that we didn't meet your expectations during your stay. If there's anything I could do to make this a vetter experience please don't hesitate and give me a call

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Tanya office manager on Dec 27, 2023
Thank you for staying at the Candlewood Suites Indianapolis Downtown Medical District. We appreciate your feedback and hope you keep us in mind with any future travel plans in the Indianapolis area.

10/10 Excellent

Lewis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Tanya M. Office Manager on Dec 27, 2023
Lewis, thank you for choosing Candlewood Suites Indianapolis downtown Medical District. We appreciate your positive feedback and hope to see you again with any future plans in the Indianapolis area.

10/10 Excellent

George

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Massive room literally bigger than most single bedroom apartments at an amazing price. Totally updated with nice furnishings and modern TV's. Some of the surrounding area is a bit sketchy but at no point did I have any issues. Super friendly folks at the counter as well.
Stayed 3 nights in Dec 2023
Response from Tanya M. Office Manager on Dec 16, 2023
Thank you for choosing Candlewood Suites Indianapolis Downtown Medical District. We value your feedback and hope that you keep us in mind for any future travel plans you may have in the Indianapolis area.

4/10 Poor

Peggy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023
Response from Tanya M. Office Manager on Dec 16, 2023
Thank you for choosing Candlewood Suites Indianapolis Downtown Medical District. Let me start by apologizing to you for not meeting your expectations during your stay. Your feedback is very important to us and we will use it to improve and coach our staff for the future. We hope that you would give us another chance should you be in the Indianapolis area for any future travel plans.

8/10 Good

Dean

Stayed 1 night in Dec 2023
Response from Tanya M. Office Manager on Dec 16, 2023
Thank you for choosing Candlewood Suites Indianapolis Dwntn Medical District. We appreciate your feedback and glad to hear that you enjoyed your stay. We hope that you keep us in mind for any future plans you may have in the Indianapolis area.

10/10 Excellent

Gregory

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, updated, spacious room with a comfy bed! Will definitely stay again
Stayed 1 night in Dec 2023
Response from Tanya M. Office Manager on Dec 16, 2023
Thank you for choosing Candlewood Suites Indianapolis Downtown Medical District. We value your feedback and hope that you keep us in mind for any future travel plans you may have in the Indianapolis area.

10/10 Excellent

Kevin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tanya M. Office Manager on Dec 14, 2023
Thank you for choosing the Candlewood Suites Indianapolis Medical District. We are delighted to see you enjoyed your stay. We hope you keep us in mind with any future plans you may have in the future.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Tanya M. Office Manager on Dec 14, 2023
Thank you for choosing Candlewood Suites Indianapolis medical District. We are pleased to see that you enjoyed your stay. We hope to see you again if ever you have any future travel plans to Indianapolis.

2/10 Terrible

Peter

Stayed 4 nights in Dec 2023
Response from Tanya M. Office Manager on Dec 14, 2023
Thank you for choosing Candlewood Suites Indianapolis Medical District. I'm disappointed to see we did not meet your expectations. We strive to provide or guests with the best experience possible. If there is anything I can do to change the outcome of your stay experience please let me know.

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Tanya M. Office Manager on Dec 14, 2023
Thank you for choosing Candlewood Suites Indianapolis Medical District. We Value your business and your feedback. We hope to see you again if you're in the Indianapolis area with any travel plans.

10/10 Excellent

Brad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Tanya M. Office Manager on Dec 14, 2023
Thank you for choosing Candlewood Suites Indianapolis Medical District. We appreciate your feedback and look forward to seeing you again with any future travel plans you may have in the Indianapolis area.

8/10 Good

Harvey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was a lot nicer than I’ve seen in hotels.
Stayed 1 night in Nov 2023
Response from Tanya M. Office Manager on Dec 5, 2023
Thank you for staying with us at the Candlewood Suites downtown Indianapolis. We appreciate your feedback and would be thrilled if you chose us for any future plans in the Indianapolis area.

10/10 Excellent

GREGORY, NOVI

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Nov 2023
Response from Tanya M. FOM on Nov 17, 2023
Thank you for choosing Candlewood Suites Indianapolis downtown medical District. We appreciate your feedback.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience while in town to run marathon
I highly recommend this hotel. I was in town to run Indianapolis Monumental Marathon on Oct. 28, 2023. The biggest selling point is getting an entire suite - a bedroom, bathroom, living room and kitchen with fully functional stove. My only minor quibble was it was confusing trying to figure out initially how the stove worked. I had to get instructions from the front desk. Even when you turn the stove off, the light will stay on as long as there's heat on one of the burners. But it was fantastic being able to boil soup in my suite and toast bagels as a toaster was included with utensils and plates. There is no free breakfast. No butter, no peanut butter, no jam. The only freebie is coffee near the front desk. But arguably better to bring your own food and cook it yourself here. The suite was clean. It did take a couple minutes to feel the hot water in the shower after you turned it on. Bed and living room couch were comfortable. Location is about two miles from downtown. A Noodles Company and Indian restaurant are a 5-minute drive away. A 24-hour CVS 15-minutes drive away. The 67 bus stop is right by the parking lot entrance. With the 31 bus stop being a 10-minute walk away. There was minimal wait to use the elevator. Expect open parking spots near the entrance to be very scarce. A mysterious $15.36 charge by the hotel did show up on my credit card on file but the manager reversed the charge after I inquired about it.
Stayed 2 nights in Oct 2023
Response from Tanya M. on Nov 17, 2023
Robert , thank you for choosing Candlewood Suites Indianapolis Downtown Medical District. We appreciate your feedback. I'm glad the staff was able to help with that charge. If you need anything else please don't hesitate to let us know.

10/10 Excellent

Kyle

Stayed 2 nights in Nov 2023
Response from Tanya M. Operations Manager on Nov 14, 2023
Thank you for choosing Candlewood Suites Indianapolis Downtown Medical District. We appreciate your 5 star rating and hope that you will keep us in mind for future opportunities you may have in the Indianapolis area.

10/10 Excellent

Tatiana

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and facility.
Stayed 1 night in Oct 2023
Response from Tanya M. Operations Manager on Nov 5, 2023
Dear Tatiana, Thank you for choosing Candlewood Suites Indianapolis Dwtn Medical District. We appreciate your feedback. We hope you keep us in mind for any future plans in Indianapolis.

10/10 Excellent

Jay

Stayed 1 night in Oct 2023
Response from Tanya m. Operations Manager on Nov 5, 2023
We appreciate your feedback on your stay at Candlewood Suites Indianapolis dwtn Medical District. We hope to see you again if your in the area.

10/10 Excellent

Juan

Stayed 1 night in Oct 2023
Response from Tanya M. Operations Manager on Oct 29, 2023
Thank you for staying at the Candlewood Suites Indianapolis Downtown location. We appreciate your feedback.

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Tanya M. Operations Manager on Oct 29, 2023
Thank you for staying at the Candlewood Suites Downtown Indianapolis. We appreciate your feedback and hope you keep us in mind for the future.

8/10 Good

George

Liked: Cleanliness
Disliked: Staff & service
Did not like me breakfast and lack of housekeeping.
Stayed 4 nights in Oct 2023
Response from Tanya M. Operations Manager on Oct 29, 2023
Thank you for staying at the Candlewood Suites Downtown Indianapolis. We appreciate your feedback. I apologize that you were not pleased with the service you received. Candlewood as a brand does not serve breakfast as you do have a kitchen in the rooms. We are an extended stay hotel and provide hskp services each week.

8/10 Good

Kyle, Saint Charles

Liked: Cleanliness, staff & service, property conditions & facilities
It's fine
Stayed 1 night in Oct 2023
Response from Tanya M. Operations Manager on Oct 29, 2023
Thanks for staying at the Candlewood Suites Downtown Indianapolis. We appreciate your feedback. We hope that you keep us in mind for any future travel plans.

10/10 Excellent

Maria

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Tanya M. Operations Manager on Oct 29, 2023
Thanks for staying at the Candlewood Suites Downtown Indianapolis. We appreciate your feedback. We hope that you keep us in mind for any future travel plans.

10/10 Excellent

April

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suite was very spacious & clean.
Stayed 1 night in Oct 2023
Response from Tanya M. Operations Manager on Oct 29, 2023
Thanks for staying at the Candlewood Suites Downtown Indianapolis. We appreciate your feedback. We hope that you keep us in mind for any future travel plans.

10/10 Excellent

Timothy

Liked: Cleanliness
Stayed 4 nights in Oct 2023
Response from Tanya M. Operations Manager on Nov 6, 2023
Thanks for choosing Candlewood Suites Indianapolis Dwtn Medical District. We appreciate your feedback.

10/10 Excellent

Ronald

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The room was very clean, the bed was luxurious! It was more like an apartment than a room. I loved it!
Stayed 3 nights in Oct 2023
Response from Tanya, Operations Manager on Oct 23, 2023
Thanks, Ronald for your feedback.We're pleased you enjoyed your stay. We hope to see you in the future.