Ratings based on 505 Verified Reviews

They paid and stayed. We double-checked.
2.9 out of 5
76% of guests recommend
3.2 Room cleanliness
3.3 Service & staff
3.1 Room comfort
2.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 25, 2014
Great hotel and water park! Family friendly! Nice rooms, good hot breakfast!
1 out of 5
by A verified travelerfrom Valparaiso, IN

NO hot water!

Posted Dec 23, 2014
Pros: Location
Cons: Lots and lots.
Checked in, told our room on the second floor did not have an elevator bank near it. After soaking in the lukewarm jacuzzi and pool, went back to our room to find NO hot water in the bathroom. Later discovered NO toilet paper in the bathroom, the hard way. Cable channels were grainy or poor, no sound on one channel. If not for the location, I would have not given any scoring
3 out of 5
Recommended
for Families
by A verified travelerfrom Indianapolis, In

Hotel Conditions were Fair

Posted Dec 15, 2014
Pros: The Complimentary Hot Buffet Breakfast was nice, and the staff was very gracious and friendly. The choice between the Water Park and the Hotel Pool
Cons: A Heater to Heat the passageway between the Cove Water Park and the Hotel.
Location: Convenient to order outside food and grocery shop and bank if needed. Also close to the Highway. And nearby Theaters for movies and entertainment.
Hotel room was average basic size with 2 double beds. But No Refrigerator, I requested a Freezer for ice cream and I received a small miniature cube size refrigerator with an 1 1/2x3 inch freezer inside. So my ice cream melted. We also enjoyed our balcony of our room. Our room rate and beds comfort were nice. We definitely enjoyed the Water Cover Park facility but, there weren't enough life jackets and the window to buy your tickets was located directly in front of the Door leading outside to the Cold/Freezing Winter Weather. There needs to be a Heater to warm that area/hall way. Swimmers are coming through there to get back into the Hotel are freezing. There is no other passageway between the Hotel and the Cove Water Park.
2 out of 5
by A verified travelerfrom Columbus, OH

Well worn hotel

Posted Dec 8, 2014
Check in was fast and easy. Staff very nice. Hotel has seen better days, worn carpeting, cracked and chipped tiles in entry way. Bathroom grout moldy in several places. Water pressure in shower was good. Towels were clean but very thin.
2 out of 5
by A verified travelerfrom IL

Needs upgrade bad

Posted Dec 8, 2014
Hotel is dingey and dark and in need of repair...water park needs LOTS of updates. Overall dirty...
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 8, 2014
the rooms were older but clean, the staff was very friendly, the buffet breakfast that was included in the morning was great.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom MI

Facilities need a little work.

Posted Dec 2, 2014
One elevator was out of service. The room temperature did not function correctly. Heat needed to be on or off and on did not respect temperature setting. The shower tub did not drain unless one held the valve open. The bed was comfortable.
2 out of 5
by A verified travelerfrom London

Executive Floor it is not....

Posted Dec 1, 2014
Pros: Read above
Cons: Read above
Location: Read above
This hotel is in need of room overhaul.....in need of repair. Front desk staff were very very good. They are not responsible for room condition. Our room was on the 4th floor with key access only...which was on first approach a very nice surprise. We chose this hotel because of the location not for the kids attraction. We wanted something quiet and that's exactly what we got. Now for the room. The room was large....so that was a plus, but it was freezing cold and it was in poor condition. The bed didn't have a bed skirt and that's the first thing we noticed. Then the top bedding was stained so we looked inside the sheets. They appeared clean and smelled fresh. The floor didn't look too clean so we left our shoes on. The window had condensation so we had no view. The bathroom toilet seat was in need of replacing....tiles were cracked and needed repairing. The ceiling had stains I'm assuming from leak from above and was not painted. It was late when we arrived and we were tired so we stayed but would never stay at this location again and do not recommend this establishment. Also, they say they lots of food options but on a Friday night at 10 pm there was nothing open not even the pizza place in the hotel.
2 out of 5
by A verified travelerfrom Waraw, IN

In the Dark

Posted Nov 30, 2014
Pros: The lobby was attractive.
Cons: Room maintenance as explained above
We have stayed at this hotel before because of the reasonable room rate. It seems about every time we were disappointed and this time was no exception. The lighting was very poor at best, but one lamp had no bulb. We had to ask for one. Both toilet paper rolls were totally empty so we again had to contact the desk. It's a mystery as to how housekeeping could overlook these items. The usually full breakfast buffet had several empty containers; however the service was good and servers pleasant and helpful. We were planning to stay two nights. Since the second night was not guaranteed, we decided to change hotels. I told the desk about the problems, but they seemed to be unconcerned.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New Canton il

Posted Nov 29, 2014
We stayed over the Thanksgiving holiday and we loved the hotel. Hot water in the hotel room was not super warm but it was fine. The pool and hot tub was nice. The staff was super friendly.