Ratings based on 577 Verified Reviews

They paid and stayed. We double-checked.
2.9 out of 5
73% of guests recommend
3.1 Room cleanliness
3.2 Service & staff
3.0 Room comfort
2.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Posted Apr 14, 2015
Hotel needs to be upgraded. It could be amazing with some work.
3 out of 5
by A verified traveler

Posted Apr 13, 2015
The staff was friendly, however there was no hot water for our entire stay, the hotel didn't seem very well kept, and the price of the room for what you get is not worth it.
1 out of 5
by A verified travelerfrom Michigan

Not worth the time and money

Posted Apr 13, 2015
Pros: The front desk staff was friendly and helpful.
Cons: HOUSEKEEPING. Updating Decor. Bathrooms could use a sprucing!
Location: Children's Museum, Zoo and the Speedway.
When we walked into the lobby of this hotel we thought we were in a 4-5 star hotel. Beautiful first impression. Not.at.all. when we got to our room. Our room was not what we expected. It was small. The bathroom was dirty, the carpet had not been vacuumed. The vents were plugged with dust. The bathtub had more rust then it should, and there was no toiletries. No toilet paper except for the less then half a roll that was left from previous guests. Two towels for 4 of us. No fridge! For a hotel that I would think has mostly extended stay guests NOTHING to keep snacks\drinks cold. And who wants to pay $3.00 for a bottle of water!? So we had to buy a cooler and drinks. The pool area had no towels for the 3 days we were there. The air conditioner was so extremely loud it was unbearable to sleep-especially for the kids- but you had to have it run or suffocate in the room. Plus you needed it to drown out the noise from your neighbors and pool area. So not much sleep was had. The hot tub was cold all 3 days- that is IF you could get in it without it being full of kids. Ice machine on our floor was broke and the floor soaked in water-all 3 days. On the morning we were leaving the hallway on our floor was DISGUSTINGLY dirty. Towels all over outside of rooms, food containers and drink bottles\cans all over, and the elevator was just as gross. And the staff seem to just be wandering around. Not worth the 10 hour car ride and money spent for 3 days!! No WiFi. No info on area attractions.
2 out of 5
by A verified travelerfrom Michigan

Lobby area is nice but that's about it.

Posted Apr 13, 2015
Lobby area is nice but that is about it. Rooms are ok but beds are uncomfortable, pillows are well, not really pillows, sheets and towels are rough. Facilities outside of lobby and pool area lacked cleanliness. Work out room had broken equipment. A fair amount of junk in parking areas. Not the experience we were expecting!
2 out of 5
by A verified travelerfrom Mi

Re-rate this hotel ASAP!

Posted Apr 13, 2015
Gross! Definetely not a 3 star, lucky to even be a 2 star. I am upset that all hotel sites have this place listed as a 3 star. It's old, rusted, gum on the wall, hard as rock mattress, dirty tiles and counters.
1 out of 5
by A verified traveler

Water park not open most of time

Posted Apr 9, 2015
Pros: good breakfast buffett
Cons: 1) keep to advertised water park hours, 2) fix stuff
Stayed here for water park. Owner shut it down at 4 pm when supposed to be open until 9 pm. Bathrooms a mess. Phone in room did not work - told the staff three times before they fixed it
2 out of 5
by A verified travelerfrom cincinnati

Posted Apr 7, 2015
the hotel was not clean, the halls, elevator all needed a through cleaning. It was late when we arrived so we really didn't have the option to change hotels at that time. After arriving in our room we found there to not even be toilet paper in the bathroom. This hotel needs a desperate remodel not only with the building being updated inside but also with the cleaning staff. Needless to say we checked out the next morning.
3 out of 5
Recommended
for Families
by A verified travelerfrom Fort Wayne, IN

We had fun and enjoyed the stay.

Posted Apr 7, 2015
Pros: The staff and waterpark.
Cons: Update the rooms and do few repairs. Also get more staff to work during the busy times.
Location: We went to the children's museum and if go again would like to go to the zoo. They kids loved the waterpark.
The hotel needs some improvements and they need more staff. But staff that they had was great and helpful and did the best they could. They did not have our room ready when we checked in however they did give us free pass to waterpark for the stay. They also later got us into a room that was not what we set up but worked and was close to the waterpark. Everyone was friendly helpful. It was springbreak busy week and other things going on in town. So they just had more than normal bookings. We had great time and would go again.
1 out of 5
by A verified travelerfrom ATL

A mess

Posted Apr 5, 2015
Room wasn't ready, gave my family a dirty room had to switch. Staff was crammed so they wee frustrated and rude. No air, 2 hour wait to check in. I don't know if because it was spring break this week and final four that caused this mess but it was awful.
1 out of 5
by A verified traveler

Horrible I thought I was in a dollar motel.

Posted Apr 4, 2015
Ok so I planned a 2 day trip for spring break for my girls. My stay was suppose to be April 1-3rd. But we was checked by April 2nd. There was no hot water, my room was not stocked with towels or blankets. An front desk customer service was very rude when I called to complain. After talking to a random maid in the hall she that the hot water in the hotel had been out since last week. WHY would they still be open is my question?? An to top it off there was spiders in my bed. SO IF YOU ASK ME THEY SHOULD BE SHUT DOWN and RENOVATED. I was refunded my full amount, but my girls was heart broken. Why to ruin spring break!!