Ratings based on 212 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 11, 2014
Stains in sheets n blankets No extra blankets Pool closed Shower cold water
Comment from Hotel Management
Jul 15, 2014 by Lindsay, Hotel Management
Dear valued guest, Thank you for taking the time to give us your feedback, as this is the most reliable way to ensure 100% guest satisfaction. I am terribly sorry about the stained sheets and blankets. This will be taken care of right away and will not happen in the future. Please consider giving us another chance to exceed your expectations in the future!
1 out of 5
by A verified traveler from Indianapolis Indiana

The service

Posted Jul 3, 2014
There was no iron and phone did not work I ask the front desk they did not do I had to go to another room and take there
Comment from Hotel Management
Jul 8, 2014 by Lindsay, Hotel Management
Dear valued guest, I sincerely apologize for the lack of service you received during your recent stay with us. Thank you so much for taking the time to complete a review, as guest comments and reviews are the most reliable way to ensure you are 100% satisfied with your stay. Please consider giving us another chance if you are ever traveling to the Indianapolis area again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean and comfortable

Posted Jun 25, 2014
I only stayed one night, but was very happy with my room. It was clean and very comfortable. The breakfast was tasty - scrambled eggs, sausage, waffles, pastries, etc. It only took about 10 minutes to get downtown. The only drawback is that it seems to be on the fringe of a bad neighborhood. I didn't have any problems, but the surrounding areas were a little rundown. Would definitely stay there again.
Comment from Hotel Management
Jun 27, 2014 by Lindsay, Hotel Management
Dear valued guest, Thank you so much for the great review! We truly appreciate all your feedback. I am so happy to hear you enjoyed your stay with us. Please come back and see us when you are visiting the Indianapolis area!
4 out of 5
Recommended
for Everyone
by WTW OHIO Fashio from Wellington, OHIO

On the edge of good area, don't venture to far.

Posted Jun 14, 2014
Staff very friendly and professional. Ready to help with any needs.Quiet room, well maintained. As clean as home.Breakfast was plentiful and fresh even close to 10am. Will definitely stay again.
Comment from Hotel Management
Jun 16, 2014 by Lindsay, Hotel Management
Dear valued guest, Thank you so much for the great review of our hotel! We truly appreciate your feedback! I am so pleased to hear you enjoyed your stay with us. Thank you for the compliments on our staff here at the Comfort Inn East. Please come see us again!!!
3 out of 5
Recommended
for Everyone
by A verified traveler from london, ont

Continental was decent but...

Posted Jun 3, 2014
When we got to our room it hadn't been vacuumed, we found crumbs on the floor beside the bed. There was a wet towel hanging on the back of the bathroom door from the previous guest(s). We found a hair on the bedding which lead us to believe the bed linens were used. Wouldn't stay here again.
Comment from Hotel Management
Jun 3, 2014 by Lindsay, Hotel Management
Dear valued guest, We appreciate your feedback. Please know that we take all guest comments very seriously. I apologize for the unclean room, and inconveniences you were caused during your stay. Please consider giving us another chance to exceed your expectations!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 20, 2014
Pros: Location and amenities. Excellent value.
Location: This hotel is convenient to the downtown area, restraints, highways, and tehState Fairgrounds.
Everything was fine on this stay. The check in was fast and the room was available on time. Everything was like new and the room was cleaned well every day. Breakfast was ready on time and all items were replenished in a timely manner.
Comment from Hotel Management
May 20, 2014 by Lindsay, Hotel Management
Dear valued guest, Thank you so much for the great 5 Star review!! We truly appreciate your feedback and are very happy to hear you had a nice, enjoyable stay. I will make sure my housekeeping staff is made aware of your nice comments about the room, as well as my front desk and breakfast staff about your compliments regarding the check in process and breakfast in the morning. Please make sure you come back and see us next time you are traveling through the Indianapolis area. We look forward to it!
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient location

Posted May 2, 2014
Pillows were too small. The rest of our stay was pleasant. Breakfast was excellent.
Comment from Hotel Management
May 5, 2014 by Lindsay, Hotel Management
Thank you so much for your feedback. We appreciate any and all guest comments! I am sorry that our pillows were too small for you, but I'm happy to hear that you enjoyed your stay otherwise. Please come back and visit us when you are traveling through the Indianapolis area.
4 out of 5
Recommended
for Business Travelers
by Charley from New York, New York

Great option for out of downtown stay.

Posted Apr 29, 2014
Pros: Cleanliness, new or recently decorated rooms, good beds, good breakfast.
Cons: Desk staff was efficient but could have smiled once in awhile.
Location: Only basic things nearby...a Texas Roadhouse restaurant about a mile away...a good diner, FOUR SEASONS, about half a mile away, a Bob Evans on the nex
Used two rooms for staff working convention downtown. Very clean facility, rooms are recently decorated and very appealing. Breakfast included eggs and a breakfast meat, and more. About a 15 minute ride down I-70 into town. Our team liked this hotel very much...good WI-FI reception...we skipped the indoor pool. Only (SMALL) complaint came last day of four days when I called the desk to ask if I could have the room an extra half hour, until 11:30, instead of 11 AM. The woman on duty sort of grumbled, "well that's as late as I can possibly give you." Really? I think asking for an extra hour might have been problematic, but 30 minutes? That was the only sour note...otherwise recommend this for either business or personal travel...and I travel all over the world.
Comment from Hotel Management
May 2, 2014 by Lindsay, Hotel Management
Thank you for the great review. I'm so glad that you and your team enjoyed our hotel. I am very sorry about the front desk agent not giving you a later check out. Please come back and see us again when you and your team are traveling to the Indianapolis area. We look forward to accommodating you! Have a wonderful day!
5 out of 5
Recommended
for Everyone
by Melissa from Louisville, Ky.

Nice....

Posted Apr 7, 2014
Pros: Nice and friendly staff.... Good breakfast....Staff was very helpful....
Cons: Bigger Pool
Location: Good places to eat
Was a nice place to stay, had nice beds and was close to places to eat at. wasn't to far from Downtown ...Myself and 4 grandchildren enjoyed the pool...Will return soon
Comment from Hotel Management
May 5, 2014 by Lindsay, Hotel Management
Thank you so much for the great 5 Star review!!! We appreciate your feedback. We look forward to seeing you when you return to the Indianapolis area! Have a wonderful day.
5 out of 5
Recommended
for Everyone
by rick from ohio

good choice

Posted Mar 31, 2014
excellent customer svc.pool is very small, but grandkids loved it.very clean room, but on the smallish side. Very hard to find. Google had idrections, but hotel sign is hard to see. Next to Extended Stay Hotel. Right at I-70 exit.
Comment from Hotel Management
May 5, 2014 by Lindsay, Hotel Management
Thank you so much for the great 5 Star review!! We appreciate your feedback. Please come back and see us when you return to the Indianapolis area. Have a great day!