Desk, blackout drapes, iron/ironing board, free WiFi

Reviews of Comfort Inn East

2.5 out of 5
Comfort Inn East
2295 N Shadeland Ave, Indianapolis, IN

Reviews

8.2

Very Good

Rating 10 - Excellent. 255 out of 664 reviews" "
Rating 8 - Good. 262 out of 664 reviews" "
Rating 6 - Okay. 79 out of 664 reviews" "
Rating 4 - Poor. 36 out of 664 reviews" "
Rating 2 - Terrible. 32 out of 664 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Michelle, McFarland

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was courteous, easy access to major roads. Room was clean
Stayed 1 night in Mar 2024
Response from hp on Mar 20, 2024
Thank you so much for your wonderful feedback and comments. We look forward to seeing you and providing with more superior service in the future.

2/10 Terrible

Inorece

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Neighborhood is very bad. Breakfast is terrible.
Stayed 3 nights in Mar 2024
Response from hp on Mar 13, 2024
We greatly appreciate your feedback. Our sincere apologies for you dissatisfaction. We are continually working with the city to help improve our community and we will definitely review our breakfast menu so that we can offer more palatable selections.Hope to see you again soon!

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from hp on Mar 20, 2024
We greatly appreciate your positive feedback. We look forward to seeing you again soon!

8/10 Good

Kevin

Stayed 1 night in Oct 2023
Response from hp on Nov 2, 2023
Thank you for your feedback. We look forward to seeing you again very soon!

10/10 Excellent

Larry D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleased with the facility. A very good stay! It was obviously attended with an eye to VASTLY improve its appearance, its cleanliness, and the appearance of the rooms since during the quarantine period. My stay was enjoyable. The rooms are renewed with bedding, furniture and wall pieces. The bathrooms were good, clean and in good shape. I'm picky about where I stay, and will put this at a valued choice. They've recovered well.
Stayed 4 nights in Sep 2023
Response from hp on Sep 26, 2023
Thank you so much for your detailed feedback. Your comments will go along way in energizing my team to keep on working hard. We appreciate that we are you "valued choice" for lodging.Hope to see you soon!

2/10 Terrible

Shelia

Traveled with group
Disliked: Property conditions & facilities
My bed sheets had blood on them.. room smells strong as if dogs were in the room.., since I paid 3 party she said there were nothing she could do..
Stayed 1 night in Sep 2023
Response from hp on Nov 2, 2023
My sincere apologies for you disappointment. I mad my housekeeping staff aware of the issue. We look forward to providing you with a better experience in the future.

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Only bad thing, the elevator it terrifying.. feels like its going to break every time. Everything elae was great.
Stayed 2 nights in Aug 2023

2/10 Terrible

Kristen

Stayed 1 night in Jul 2023

10/10 Excellent

David

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from HP on Jul 7, 2023
Thank you! Hope to see you again soon!

8/10 Good

Christina

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The area where the hotel is questionable but the hotel itself is decent. Manager was super nice upon arrival. Only real complaint was the a/c unit would kick off which allowed the room to warm up during the night. Warm bodies mean more sweat. Sweat equals to a unrestful night. Also, the room we were in was too close to the employees “break room”/where they set up their carts. We could here a lot of slamming and talking in the morning.
Stayed 1 night in Jul 2023

10/10 Excellent

David

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from HP on Jul 3, 2023
Thank you for your feedback. We appreciate the perfect score. See you again very soon!

8/10 Good

Susan

Stayed 1 night in Jun 2023

4/10 Poor

Brian

Disliked: Cleanliness, property conditions & facilities
Pool was the smallest one I've ever seen. Doors being slammed at all hours. This was a noisy hotel in general. I dont know that I've stayed at a Comfort Inn before this, I probably wont ever stay in one again.
Stayed 2 nights in May 2023
Response from hp on Jun 1, 2023
Thank you so much for your candid feedback. We apologize for the noise as we had a several sports groups in house the weekend you were staying with us. I will relay your pool issue to our management. We hope you will consider staying with us again.

8/10 Good

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel!
Great little hotel. About 15 minutes from motor speedway easy on and off freeway. Food not too far away lots choices. Front desk staff super nice. Big clean rooms nothing fancy. Breakfast was same every day. Mgr super nice day we arrived helped us park our trailer to unhitch and make for easy hitch up when we left. Very accommodating. Would stay again for Indy 500!
Stayed 3 nights in May 2023
Response from hp on Jun 1, 2023
Thank you so much for your wonderful feedback. We will go over your survey to make improvements to our current level of service. We look forward to seeing you again next year.

10/10 Excellent

Kirk

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

Kenneth

Liked: Staff & service
Great Staff
This hotel has wonderful staff. The Manager is fair and understanding. Without a doubt I plan on staying here.
Stayed 2 nights in May 2023
Response from hp on May 29, 2023
Than you Kenneth for your words of praise. Our team here at the Comfort Inn treats our guests like the way we would like to be treated. Glad to hear you plan on staying with us again. See you soon!

10/10 Excellent

kevin

Stayed 1 night in May 2023
Response from HP on May 27, 2023
Thank you so much for your positive score. We promise to always uphold excellence in customer service. We look forward to seeing you again soon!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Everything was clean, rooms are small, breakfast was just ok. The staff were all very friendly
Stayed 2 nights in May 2023
Response from hp on May 23, 2023
Thank you so much for your feedback. We hear your concerns about our breakfast and we will revise our menu to see how we can amp it up. We have a dedicated and enthusiastic staff that is eager to please our guests, so you can be sure we will address your concerns. We look forward to seeing you again soon!

6/10 Okay

Molly

Traveled with partner
Liked: Property conditions & facilities
So as always with comfort inn my bed was comfy and pillows are nice. They have a pool but yet it’s small, the pictures online are not the same pool at the property. The walls are paper thin & you can hear everything and anything! So cars and bikes racing being loud you’ll hear it clear as day! Peoples phone constantly ringing in room beside yours, you’re gonna hear that too! 3 hours for me late at night… My biggest thing that really made my stay upsetting & annoying was that upon checking into my room I noticed that my smoke alarm was covered in foil…. I snapped a pic of it. You know for time stamp purposes. I thought it was weird. As my room was a NON SMOKING ROOM! So upon checking out I had brought it up to the people at the desk, He said their shouldn’t be anything on the smoke alarm. I said well there most definitely is and that’s how it was when I arrived when checking In, he said well there shouldn’t be it’s a non smoking room So We Will Know If You Smoked In It.. I said excuse me!? I Didn’t Smoke In The Room, I Don’t Smoke & I’m Pregnant! The Nerve of some people really astonishes me.. So then he says I will have to see who cleaned the room before you got here & verify and see why they didn’t notice. I said you can do that but just so you know I took pics when getting here and they’re time stamped. To cover myself, because I didn’t do anything wrong. With that I got my receipt & left. All in all if you’re gonna get a comfort inn maybe choose a different one.
Stayed 1 night in May 2023
Response from hp on May 23, 2023
Our sincere apologies for your experience. i will immediately address your concerns and review your comments about customer service with our front desk staff and provide additional coaching on their skill.I hope that you will consider giving us another opportunity to serve you.

8/10 Good

Josh

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from hP on May 27, 2023
Thank you so much for your feedback. We look forward to seeing you again very soon and we will work even harder for a perfect score.

2/10 Terrible

Rev Michael

Traveled with partner
Disliked: Property conditions & facilities
The first night there was fighting,screaming cussing and slamming doors next door until midnight. We dialed 911 , could not reach the desk clerk. The second night was running screaming kids , more doors slamming. Not a pleasant experience .
Stayed 2 nights in May 2023

8/10 Good

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from hP on May 7, 2023
Thank you so much for your positive score. We look forward to seeing you again as we look forward to making it even better.

10/10 Excellent

Eydie M

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprised that the hotel was so nicely done. My room was around the corner from the elevator and I did not hear any noise throughout the night.
Stayed 1 night in Apr 2023
Response from hp on Apr 30, 2023
Thank you so much for your wonderful comments. We want to make every guest feel the same as you do about our hotel and we will keep on working hard to make that happen. We look forward to seeing you again very soon!

8/10 Good

Ernest

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay
This was a pleasurable stay. It was quiet. Staff was friendly. Room was nice and clean. We had no issues. Breakfast was complementary and adequate. I would stay again when ever in this are.
Stayed 3 nights in Apr 2023
Response from hp on Apr 30, 2023
Thank you so much for your positive feedback. We will work hard to be scored 10/10. We will see you again soon!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff!
We were traveling from out-of-state to attend a family wedding. Because of the long distance, we really needed to check in and change into wedding attire early. When I called the hotel a few days in advance, the employee made a note and said he'd be sure our room would be ready in time for us. When we arrived in the early afternoon, they were aware of the situation and checked us in immediately. All the staff were friendly and kind, and especially the gentleman who made sure to have the room ready!!
Stayed 1 night in Apr 2023
Response from hp on Apr 22, 2023
Thank you so much for your wonderful feedback. Every single member of our team take pride in being kind and courteous to all. Something that is a rare find these days. We love our guests and we want our guest to unforgettably like us. We look forward to seeing you again soon!

10/10 Excellent

Donald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, rooms are a good size and well-appointed. Everything works. Staff is very friendly and helpful
Stayed 1 night in Apr 2023
Response from hp on Apr 30, 2023
Thank you so much for noticing our hard work and passion to do the best for our guest. See you again soon!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from hp on Apr 22, 2023
Thank you so much. See you again very soon!

2/10 Terrible

Rob Owens

Business traveler, Traveled with partner
Disliked: Staff & service
Staff is unfriendly and canceled our reservation!
Stayed 3 nights in Apr 2023
Response from hP on Apr 10, 2023
Sorry for any inconvenience. We had you reservation for the night before. The next day individual not listed on the reservation tried to check in. We cannot checkin sone one else without your pre authorization. Again,our apologies for your dissatisfaction.

8/10 Good

Carol

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Hp on Apr 9, 2023
Thank you so much. We hope to see you again soon!

8/10 Good

Michael

Stayed 1 night in Apr 2023
Response from Hp on Apr 5, 2023
Thank you so much for your positive feedback. We look forward to seeing you again soon!

10/10 Excellent

Seth

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the staff we encountered a lot. Super friendly and helpful. We wish the pool opened earlier than 10 when you have kids (that wake up early) and a busy schedule it would have been nice to have a morning swim before hitting the road. But overall a great stay.
Stayed 1 night in Apr 2023
Response from hp on Apr 5, 2023
Thank you so much for your feedback. We will definitely take your comments into consideration to provide a more enjoyable stay for all of our guests. See you again soon!

8/10 Good

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from H on Mar 22, 2023
We greatly appreciate your positive feedback. My staff and I are encouraged to work even harder to make our guest feel almost as good as they are at home. We look forward to seeing you again soon!

6/10 Okay

John

Traveled with family
Liked: Cleanliness, staff & service
No USB ports in the room. Had to charge phones and tablets using the port in my car. Lack of sports channels on TV for March Madness. No body wash for the shower. No fruit cocktail for the breakfast. Otherwise fine!
Response from H on Mar 22, 2023
We will take your comments and suggestions into consideration to make all of guest stay as pleasant as possible. We are sincerely thankful for your candid feedback. Hope to provide you with a better experience in the future.

10/10 Excellent

Zachary

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from H on Mar 22, 2023
Thank you Zachary for your positive feedback. Hope you will be staying with us again soon.

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Our only slight complaint was the pool room and water was VERY cold. My 3 year old had blue lips after abour 20 minutes and that was sad as that was what she was looking forward to most about her first hotel overnight. Otherwise - no complaints!
Stayed 1 night in Mar 2023
Response from HP on Mar 20, 2023
Thank you so much for your feedback. We greatly appreciate you bringing this issue to our attention. We will make sure our maintenance staff take care of it immediately. Our sincere apologies. We hope to offer you a much better experience the next time you stay with us. Your satisfaction is always our delight.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from HP on Mar 20, 2023
Thank you so much! Our focus is to make your stay pleasant & memorable so that you keep coming back as you do at home. See you again soon!

10/10 Excellent

Mindy

Stayed 1 night in Mar 2023
Response from HP on Mar 20, 2023
Thank you so much for your positive review. My team and I are eager to provide you with same great experience in the future.

10/10 Excellent

Melissa

Stayed 1 night in Mar 2023
Response from hP on Apr 22, 2023
Thank you so much! See you again very soon!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bedding was extremely fresh from washing. The scent of cleanliness
Stayed 1 night in Mar 2023
Response from HP on Mar 20, 2023
Thank you so much for your wonderful feedback. See you again soon!

10/10 Excellent

April

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was super friendly, hotel was clean and bed was comfortable.
Stayed 2 nights in Mar 2023
Response from hp on Mar 14, 2023
We greatly appreciate your wonderful comments. Our staff thrives on our guests positive reviews. So again, thank you so much!We look forward to seeing you again very soon!

4/10 Poor

JAMES

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
the room itself is pretty nice, well lit exterior, clean and well maintained. i didnt get the room i was expecting to get however. the breakfast was less than good, tasted like powdered eggs and microwave sausage. the coffee was not good. the coffee maker in the room obviously doesnt get cleaned. they took $150 from my debit card for incidentals which i never used and 3 days later, they still havent credited it back to my account.
Stayed 2 nights in Mar 2023
Response from HP on Mar 11, 2023
Thank you for your feedback. We will definitely review your concerns and implement changes to improve our guests’ overall experience. Please, consider stying with us again.

10/10 Excellent

Nirmal

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Clean and courteous staff.
Stayed 1 night in Mar 2023
Response from j on Apr 30, 2023
Thank you!

10/10 Excellent

Julio

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2023
Response from hp on Feb 12, 2023
Thank you so much for your perfect score. We look forward to seeing you again very soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from hp on Feb 1, 2023
We greatly appreciate your perfect score. I will be sure to pass it on to the rest of my staff, they will be dilighted.We look forward t seeing your again soon!

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from hp on Feb 1, 2023
Thank you so much for appreciating our hard work as we always strive to make the best impression on all of our guests. Please, stay with us again.

10/10 Excellent

Gregory

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very comfortable room. Very clean. Staff is friendly and helpful.
Response from hp on Jan 8, 2023
We greatly appreciate your feedback. I'll be sure to pass on your wonderful comments to our staff after all, who does not like praises and compliments?We look forward to providing you same great experience every time your stay with us. See you again soon!

10/10 Excellent

Betty

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stag very friendly and helpful. Place is clean and nice
Stayed 1 night in Jan 2023
Response from HP on Jan 5, 2023
Thank you so much. Our staff and I really appreciate your positive comments as we are always thirsty to hear if our guests notice our hard work.We look forward to seeing you again soon!

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Was happy with the stay
Stayed 3 nights in Dec 2022
Response from Hp on Dec 14, 2022
Thank you so much for your feedback. We are happy you enjoyed your stay. We look forward to seeing you again.