Ratings based on 228 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by j from Florida

close to Noblesville

Posted May 5, 2014
Pros: close to Noblesville- and eateries
very comforting room- a little warm as thermostat was not cooling room very well- great breakfast-selection good area- close to all needed
Comment from Hotel Management
May 6, 2014 by Jeff, Hotel Management
Thank you so much for your review. I was happy to see you have a very comforting room and enjoyed our breakfast. I do wan to apologize for the ac unit not cooling your room properly. I have shared your comments with my Maintenance staff to ensure we get this corrected. We hope to see you again the next time you are in the Fishers / Noblesville area. Best Regards, Jeff Lewis General Manager
2 out of 5
by Becca from Fishers, IN

Ok, but not for the price

Posted Apr 16, 2014
It was ok, but the exit door when you came down the stairs was locked. The lady that checked us in was not very friendly and there was not much to choose from for breakfast. Other then that the beds were cozy and room was comfortable.
Comment from Hotel Management
Apr 16, 2014 by Jeff, Hotel Management
Dear Becca, Thank you for taking the time to review our hotel; we appreciate your kind words about our cozy beds and comfortable room. I apologize for my Front Desk person not being very friendly. I have discussed your comments with my Front Desk staff to insure that this does not happen again. Thank you again for your comments, we hope to see you again in the near future. Sincerely, Jeff Lewis General Manager
4 out of 5
Recommended
for Business Travelers
by Kelly

This traveler left a rating score only Posted Apr 8, 2014 on Hotels.com
5 out of 5
Recommended
for Personal Event
by A verified traveler

Posted Apr 5, 2014 on Hotels.com
I always love the hospitality a person receives at the Comfort Inn's in Indianapolis.The beds were my favorite at this Comfort Inn and made for a very "comfortable" stay. The staff is wonderful and extremely courteous. No complaints here.
Comment from Hotel Management
Jun 14, 2014 by General Manager, Hotel Management
Thank you so much for your 5 star review! We are so glad that you found our beds very comfortable and enjoyed our staff. We hope to see you again soon on your next visit to the Indianapolis area. Best Regards, Jeff Lewis General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Mar 24, 2014
It was very clean comfortable and quiet. The breakfast was not very good though.
Comment from Hotel Management
Mar 25, 2014 by Jeff, Hotel Management
Thank you so much for your review of our hotel. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding breakfast on your recent visit. I have shared your feedback with my breakfast staff to ensure we handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Indianapolis. Jerff Lewis General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable rooms.

Posted Mar 24, 2014
Pros: Room was nice and large. The separate area with a small couch and table/chairs was a bonus. Beds were great - with lots of pillows!
Cons: Breakfast choices were fair compared to other hotels that offer the same service.
Location: Easy on and off the interestate, with many resturants close by for families and couples.
Check in was delayed due to being short staffed for the day; however, the front desk clerk was courteous as she interacted with multiple people wanting to check in at the same time.
Comment from Hotel Management
Mar 25, 2014 by Jeff, Hotel Management
Let me apologize for the delayed check-in and being short staffed. We appreciate your patience during our unforeseen housekeep staffing issue. I was very happy to hear that our clerk was courteous. We will use your comments to help us in the future avoid these types of situations. Thank you so much for staying with us. We hope to see you again in the near future. Sincerely, Jeff Lewis General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel for a stay in Indianapolis

Posted Feb 16, 2014
Stayed one night for a concert. The hotel was perfect for a late night event. You could easily slip in the side door with your keycard and go upstairs to your room.
4 out of 5
Recommended
by Nan from Illinois

just right for the night

Posted Dec 28, 2013 on Hotels.com
The hotel was comfortable and quiet w/ the exception of the fan in our room. Since it was too cool to leave the heater off we finally called the desk. Maintenance was not on shift so they graciously moved us to a room next door. While it was a bit inconvenient to move , we were pleased w/ the option! However, later they called, after we were asleep, to ask if we had moved! You gave us the keys to the room, where do you think we went?? The rest of our stay was nice. Breakfast was available later than usual. The pool was clean and in nice condition. The bathroom needs updating but was clean and functional. We will use this hotel again.
Comment from Hotel Management
Jun 14, 2014 by General Manager, Hotel Management
Thank you for taking the time to complete to comlete a review regarding your recent stay at Comfort Suites NE Indianapolis Fishers. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the loud fan on your heater and haveing to move on your recent visit. I have shared your feedback with Maintenance and Front Desk Staff to ensure we handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Indianapolis. Kind Regards, Jeff Lewis General Manager
3 out of 5
by Andy from Michigan

Cheap, outdated rooms but clean, average!

Posted Dec 11, 2013
Cons: everything in the actual rooms
Staff was fine, room was outdated, TV;'s old, shower old, micro old, it was clean, bed was comfortable. A simple place to crash late, sleep, and get up and go in the morning. Lots of options at this exit with better services. For $89 you get what you pay for, and average room to sleep in.
Comment from Hotel Management
Jun 21, 2014 by Jeff, Hotel Management
Dear Andy, Thank you for the feedback regarding the outdated rooms. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We are looking forward to finishing a complete remodel of all of our guest rooms in the upcoming year. I was glad to see that you thought your room was clean and the bed was comfortable. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Jeff Lewis General Manager
5 out of 5
Recommended
for Families
by scott from texas

great stay in Indy

Posted Nov 10, 2013
Pros: The Room layout
Cons: elevator noise
Location: The location was great for our needs. Restaurants and shopping was close by and lacation was great for our family contacts
Our 4 dafabulousy stay in Indianapolis was great. Great location and facilities and the staff were fabulous
Comment from Hotel Management
May 17, 2014 by Jeff, Hotel Management
Dear Scott, Thank you for taking the time to complete a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Jeff Lewis General Manager