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Reviews of Fairfield Inn by Marriott Indianapolis South

2.5 out of 5
Fairfield Inn by Marriott Indianapolis South
4504 Southport Crossing Rd, Indianapolis, IN

Reviews

8.0

Very Good

Rating 10 - Excellent. 59 out of 170 reviews" "
Rating 8 - Good. 73 out of 170 reviews" "
Rating 6 - Okay. 19 out of 170 reviews" "
Rating 4 - Poor. 14 out of 170 reviews" "
Rating 2 - Terrible. 5 out of 170 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Mary

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
The staff was very friendly but the water was just above lukewarm.
Stayed 1 night in Dec 2021

8/10 Good

Lindsay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I quite enjoyed my stay. My room was spacious and clean. Bed was comfy and had plenty of pillows. The only thing I would change? I wish the hot water would have been hotter. It was plenty warm but I sometimes like super hot showers. But that's a minor thing. Overall, I definitely recommend.
Stayed 3 nights in Nov 2021
Response from GM on Nov 29, 2021
Lindsay, Thank you for taking time to review our hotel. We are glad that you enjoyed your stay with us and hope to see you again soon when your travels bring you back to Indianapolis. Sincerely, Justin Long

8/10 Good

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ngnn
Stayed 2 nights in Nov 2021
Response from GM on Nov 29, 2021
Karen, Thank you for your review. We are glad you enjoyed your stay. We hope to see you again soon! Sincerely, Justin

10/10 Excellent

William

Stayed 1 night in Nov 2021

10/10 Excellent

Doug

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very efficient and helpful staff, particularly the lady serving breakfast, who was very nice.
Stayed 1 night in Oct 2021
Response from GM on Nov 29, 2021
Doug, Thank you for your review. We are excited that you enjoyed your stay with us. We hope to see you again soon. Sincerely, Justin

10/10 Excellent

Susan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and helpful
Stayed 1 night in Oct 2021
Response from GM on Nov 29, 2021
Susan, Thank you for your 5 star review. We are glad you enjoyed your stay and hope to see you again soon. Sincerely, Justin

8/10 Good

Vickie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Jerry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond and were extremely friendly during both interactions. I would definitely stay here again on my next trip to Indianapolis in a few weeks.
Stayed 1 night in Aug 2021

4/10 Poor

George

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was very courteous but quite understaffed
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The mattresses were wonderful, but we had issues with our air conditioner and using the microwave in the room.
Stayed 2 nights in Aug 2021

6/10 Okay

Verified traveler

Traveled with family
Upon arrival (which was booked/charged via Expedia) we were asked for a credit card for incidentals which is normal. However, we've been charged for the night's stay through the hotel. It took three tries before getting to a room that wasn't occupied or had issues (room #2 had a running toilet). The hallway on the floor we stayed had an odor to it as did our third room but at that point we didn't want do deal with the front desk/staff any further. The area around the hotel is okay with several dining options but it looks like it has seen better days (restaurant behind the hotel has gone out of business, parking lot over grown).
Stayed 1 night in Aug 2021

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Twilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed the room. It was comfortable, clean and equipped with everything we needed. I did wonder how we were to make the coffee, we had everything for coffee except the coffee pot??
Stayed 1 night in Aug 2021

8/10 Good

Biak

Stayed 1 night in Aug 2021

4/10 Poor

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The check-in process was smooth, but there were several things that we were upset about. There were signs on the entry doors stating masks were required, but no staff wore masks. The woman checking us in was constantly wiping/messing with her nose and had multiple piercings. We were told that the workout facility was open, but not the pool. This makes no sense. The rooms had weird and terrible smells.
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Easy access.
Stayed 3 nights in Jul 2021

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Amenities
It was dirty, bugs. No pool
Stayed 1 night in Jul 2021

8/10 Good

Biak

Stayed 1 night in Jul 2021

8/10 Good

Mrs. Dorenda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean Hotel
Pool was closed & was told the Marriott Nextdoor was too but I went over and it was not closed. So walk over & see for yourself if you need a pool & hottub. But the hotel was very clean.
Stayed 1 night in Jul 2021

8/10 Good

Phoebe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are so friendly at this Fairfield, the checkin was so simple and the room was very well maintained. The only issue I had was that there was only one ramp for the loading cart for luggage to go down, right at the front entrance. I have a chronic pain disorder and would have appreciated other ramps at the side entrances so I didn’t have to maneuver the cart around vehicles in the parking lot.
Stayed 1 night in Jul 2021

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Room was okay not worth the pay! Needs updates
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Amenities
There was no ice on the 2nd floor, pool was not open, no hair dryer.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We found a condom in our room upon entering.
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The hotel is okay. Nothing fancy, the front desk staff is okay. Decent for 1-2 night stay. Limited vegetarian options in the breakfast.
Stayed 1 night in Jun 2021

4/10 Poor

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The beat goes on all night long.
Great until the elevator went down. Had to walk up to the third floor. Then woke up at 1 am with the beat of bass music. Called front desk to investigate. 20 min later still the same. Called desk again to her apology she new it was coming from the room next door and she would correct it. It Is 1:57 am and the beat will not stop so What better thing to do is write a review since the beat goes on for ever. Need sleep please. What ever happened with curfew for noise in a hotel. Now 2:04 please stop.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice, clean, spacious, and had a cozy atmosphere to it. After letting the hotel know that we were going to be checking in late a few hours ahead before, they were very understanding and no problems arised. The bathroom was pleasant and clean.
Stayed 1 night in May 2021

10/10 Excellent

Grover

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best experience yet.
Awesome experience. No hassle... Quiet environment.
Stayed 2 nights in May 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly, amenities were slim
Stayed 1 night in May 2021

6/10 Okay

Christopher

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Quiet stay, pool closed
Quiet stay even on a busy Saturday night. Was disappointed the pool was closed considering several other hotels we recently stayed at were open at full capacity or with eased restrictions.
Stayed 2 nights in May 2021

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was ok, I just like a modern up to date designed room. Too old feeling and smelling.
Stayed 1 night in May 2021

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Clean room. Nice smelling. Quiet enough.
Stayed 1 night in May 2021
Response from GM on May 18, 2021
Anonymous, Thank you for your review and we hope to see you again soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and organized
Stayed 1 night in May 2021
Response from GM on May 18, 2021
Anonymous, Thank you for your outstanding review. We hope to see you again soon!

10/10 Excellent

Verified traveler

Liked: Amenities, property conditions & facilities
Stayed 1 night in May 2021

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Facilities is showing its age.
Stayed 2 nights in Apr 2021
Response from GM on May 6, 2021
Anonymous, We are sorry you were not happy with your accommodations. If you would like to discuss your comments please reach out to the hotel directly!

6/10 Okay

Mark

Traveled with family
Disliked: Staff & service
Don't book if you want to use the pool.
We were informed at check in that the pool was closed due to local covid restrictions, yet the pool at the Comfort Suites across the road was open. I did manage to find mention of the closed pool buried in the listing. If you arent going to put the pool into service revise the listings to remove the pool altogether.
Stayed 1 night in May 2021
Response from GM on May 18, 2021
Dear Mark, Thanks for filling out a review.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean facility and friendly staff.
Stayed 1 night in Apr 2021
Response from GM on May 6, 2021
Anonymous, Thank you for your 5 star review. It means a lot to our team! We hope to see you again soon!

10/10 Excellent

A Wade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from GM on May 6, 2021
A Wade, Thank you for the outstanding review! Come back soon!

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service
Close to a lot of restaurants and convenient to highway.
Stayed 1 night in Apr 2021
Response from GM on May 6, 2021
Anonymous, We are glad you enjoyed your stay! Come see us again!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2021
Response from GM on May 6, 2021
Anonymous, Thank you for reviewing our hotel. We hope to see you again soon!

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Very disappointed
Look at the brand of the hotel I thought will be a clean and nice hotel. I was very dirty noisy occupants all night would not stay again
Stayed 1 night in Mar 2021
Response from GM on Mar 22, 2021
Anonymous, We are sorry you were not happy with your accommodations. We hope that you will give us another try in the future. Sincerely, Justin Long General Manager

6/10 Okay

Verified traveler

Disliked: Amenities
When i first checked in, i was given a room not yet cleaned, so i had to go back down and ask for a different room. I also noticed while i was there the hotel had an odd smell in the public areas, that was quite off putting, sorta like old trash, but not in the rooms, which is a good thing. (The smell was there the entire time) Also, the ice machine was down both times i had tried get some, one on each day of my stay. Disappointing when i have to go buy ice, when it should be provided. There is a bar across the street, so at night when i came back to the hotel the parking lot was full, yet when i left at 730, on a sunday morning there were only 10 or 15 cars compared to the 50 cars the night before. This made it inconvenient for a resident of the hotel. No signage for the cars of other establishments to not park were posted.
Stayed 1 night in Mar 2021
Response from GM on Mar 17, 2021
Anonymous, Thank you for taking time to voice your concerns about your stay. I am sorry that you were not happy with your accommodations but please know that we will use your comments as a training tool to ensure the problems you experienced are not repeated. Again, thank you for your comments and we hope that you will give us another try in the future. Sincerely, Justin Long General Manager

10/10 Excellent

Verified traveler

Stayed 1 night in Feb 2021
Response from GM on Mar 17, 2021
Thank you for your review. We hope you visit us again soon!

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It’s good, cheap and a place to sleep.
Stayed 3 nights in Dec 2020
Response from Management on Feb 16, 2021
Thank you for your awesome review! We hope to see you again soon!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2020

8/10 Good

Kevin

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Staff super nice, but conditions were fair.
The staff was so nice and helpful. The common area was nice, but the conditions of our hotel room were fair. The fan in our bathroom was making loud banging noises when on, and part of the ceiling was falling down.
Stayed 2 nights in Dec 2020

8/10 Good

GARY, HENRYVILLE IN

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was clean. people were friendly. no pool or weight room due to covid.
Stayed 2 nights in Oct 2020