Ratings based on 283 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom Columbus ohio

They should have been better prepared!

Posted Dec 13, 2014
Pros: The walkways, High Velocity bar.
Cons: Nice to have a mini fridge and microwave. We had to through two leftoever meals away because there was no fridge.
Location: Great location to convention center. Good location to stadium and bars if you don't mind walking a little ways in the covered walkways.
We went for the championship game and could not get into our room until 5:30 even though check in time was 3. They said they had a big conference the night before and everybody didn't leave until 12:00, which is checkout time. They have a championship game every year so they knew the crowd would be there. They did end up taking off the parking fee without us asking so that was a plus. Next.... the rooms are very small, no bathroom fan, no mini fridge, no microwave and the walls must be paper thin, we could here the couple next door in the bathroom. Yuck! Other than all that it was a good location and the walkways to get to the stadium were a great way to stay out of the elements of the weather. I know they jack up the prices for special events and it is for the convenience of the guests but I would not pay the rate we did to stay there again. It would be nice to if they offered a map of all the walkways so you know where your going!
Comment from Hotel Management
Dec 16, 2014 by Mindy, Hotel Management
Condor- Thank you for sharing feedback regarding your recent stay with us. I apologize that we were unable to have a room ready for you at check in. With the amount of early check-ins that day, our housekeeper were working their hardest to get everyone in early. Again, I apologize, this is certainly not the arrival experience I want for our guests. I do hope you'll give us another chance in the future to show you this is not the norm at our hotel.
3 out of 5
by A verified traveler

The Stay that Wasn't

Posted Dec 13, 2014
Pros: Never got to see it.
Cons: This hotel can improve by honoring its reservations.
None of the numbered ratings above actually mean anything because we did not stay at this motel. This Expedia site will not let me continue without selecting a number. When we arrived, we were told that even though this hotel had taken our money, they did not have a room for us. They said they had already made arrangements with the hotel next door for us to stay there. I thought only airlines overbooked. Will not make reservations here again.
Comment from Hotel Management
Dec 16, 2014 by Mindy, Hotel Management
Dear Traveler, I do apologize that we were oversold for the evening. We do try our best not to get into that sort of situation, but when it does happen we make sure to get our guests upgraded rooms at our neighboring hotels. I do hope you reconsider and decide to give us another chance in the future.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Memphis TN

Great hotel!

Posted Dec 2, 2014
Clean, super comfortable beds, delicious breakfast buffet, friendly staff, great location at a very reasonable price. I will be back!
Comment from Hotel Management
Dec 7, 2014 by Mindy, Hotel Management
Dear Guest , Thank you for taking the time to give us your feedback. We are excited that you enjoyed your stay with us . We strive for the Fairfield Inn & Suites to be friendly and clean. We look forward to seeing you again in the future
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Virginia

Great place if you're going to Lucas Oil Stadium

Posted Dec 1, 2014
Pros: Proximity to entertainment. Friendly staff.
My boyfriend and I were in town for the first time to go to a Colts game. Check-in was quick and easy. Room was very nice. In walking distance to downtown bars and Lucas Oil Stadium. Check-out is 12pm and you can leave your car in the garage until 6pm. Self parking is $23 dollars and valet is $27 (I didn't find out about the parking rates until I arrived but this could've been me just not paying attention). Breakfast was decent.
Comment from Hotel Management
Dec 7, 2014 by Mindy, Hotel Management
Thank you for taking the time to give us your feed back. Your business and opinion really matter to us. We are pleased that you enjoyed your stay as well as some local Indianapolis attractions. We hope to see you again in the future
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 22, 2014
Excellent service throughout my stay. Room was comfortable and clean. Hot breakfast had a lot of variety.
Comment from Hotel Management
Dec 7, 2014 by Mindy, Hotel Management
Don, I'm glad that you were satisfied with your stay. The Fairfield Inn and Suites strives to be friendly and clean. Thank you for taking the time to give us your feedback and we look forward to seeing you again in the future
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Vincennes,IN

Great location in downtown Indianapolis

Posted Oct 23, 2014
Pros: The location
Cons: The cost of parking
Location: see above
This Fairfield Inn is located downtown with easy walking distance to the Pacers(Bankers Life Fieldhouse) , the Colts(Lucas Oil Stadium), Circle Center Mall, Indianapolis Indians, the zoo, and across the street from the Museums and the NCAA Hall of Fame. Shopping and lots of places to eat are steps away.
Comment from Hotel Management
Dec 7, 2014 by Mindy, Hotel Management
Scott, I hope that you were able to enjoy some of these Indianapolis attractions. We are pleased that you enjoyed your stay with us. Thank you for taking the time time to give us your feedback and we hope to see you again
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Williamsport

Very nice hotel everyone was very helpful

Posted Oct 18, 2014
Pros: location
Cons: closer parking
Location: was there for hospital surgery so we didn't go anywhere else
we were nervous about the hospital visit and it was so nice to have a nice place to relax
Comment from Hotel Management
Dec 7, 2014 by Mindy, Hotel Management
Dear Guest, Thank you for taking the time to give us your feedback. I'm very glad that we were able to make you feel comfortable during a time of anxiety. We hope to see you again and hoefully then you will have the time to enjoy everything Indianapolis has to offer.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 29, 2014
Our hotel was overbooked so to accommodate us they gave us two rooms next to each other with two king beds. Great service and great staff
5 out of 5
Recommended
for Business Travelers
by Ryanfrom Honolulu

Great place to stay when in Indianapolis

Posted Sep 28, 2014 on Hotels.com
I had a great time in Indianapolis and staying at the Fairfield Inn & Suites made it that much more comforting. It is in a great location and it was also really convenient to have T.G.I. Friday's right down stairs and open late night for a meal. I had the room all the way down the hall so I was able to get a restful night's sleep. If I'm ever in Indianapolis, I'll be sure to check back with Fairfield Inn & Suites.
Comment from Hotel Management
Dec 3, 2014 by Mindy, Hotel Management
Ryan, Thank you for taking the time to respond. I'm glad you had such a good visit with us. There is nothing better then a good nights rest and a nice meal. i'm pleased to hear that our ammenities provided both. We look forward to seeing you again in the future
4 out of 5
Recommended
for Getaway With Friends
by A verified traveler

This traveler left a rating score only Posted Sep 23, 2014 on Hotels.com