We have stayed hete before. We appreciate that they allow dogs ( for a fee of course), but our pet is small and she is 13, so boarding her is not going to happen. Overall, we luke the location. Convenient to getting to and from stores, restaurants. Etc. Our chuld attends Butler University. Qe come to visit and go to a basketball game every now and again. Recently, I had a room key issue. ( the card would not unlock the door) this created a problem of time. We were running late and had to deal with this in addition. Things happen, we understand, but timing was poor. Then, we needed a third blanket, the one in the closet provided by the hotel, had a terrible odor. My wife went to the front desk to get another. They did not have one to offer, and gave her a difficult time about it. That was disappointing. I believe the customer service was poor by the way it was handled. She rarely complains at these places thst are ripe for complaints and just wsnted something simple, and the person who handled it, didnt really want to, and put her as a nuissance. Some people are not cut out to be in a service type job, this guy is one of them. So, the hotel is ok, but a roll of the dice what staff member you will get.