Indoor pool

Reviews of Hampton Inn & Suites Indianapolis-Airport

2.5 out of 5
Hampton Inn & Suites Indianapolis-Airport
9020 Hatfield Drive, Indianapolis, IN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 435 out of 697 reviews" "
Rating 8 - Good. 180 out of 697 reviews" "
Rating 6 - Okay. 52 out of 697 reviews" "
Rating 4 - Poor. 17 out of 697 reviews" "
Rating 2 - Terrible. 13 out of 697 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and clean facilities!
Stayed 1 night in Apr 2024
Response from Mgmt on Apr 22, 2024
"We're thrilled to hear that you enjoyed our service and found our place clean! Thank you for sharing your positive experience with us. Maintaining cleanliness and providing excellent service are top priorities for us, and we're glad it made a difference for you. We appreciate your support and look forward to welcoming you back soon!"

10/10 Excellent

Christopher, Marion

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience
Stayed 1 night in Apr 2024
Response from Mgmt on Apr 22, 2024
Thank you for sharing your positive experience with us! We appreciate your support and look forward to welcoming you back soon!"

10/10 Excellent

Deane

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 1 night in Apr 2024
Response from Mgmt on Apr 9, 2024
Thanks for rating our property a 5 out of 5, we hope to see you again soon.

10/10 Excellent

Sabrina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk attendant was excellent! Was friendly and engaging. He had a little cough and so we talked of pineapple and how helpful it can be. & he was eating some too.
Stayed 1 night in Mar 2024
Response from Mgmt on Apr 2, 2024
Thank you for the amazing review and those kind words! We are glad to hear that you enjoyed your stay with us! If there is anything we could do to make your next stay excellent, please do not hesitate to ask! Hope to see you again soon!

10/10 Excellent

Troy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 1 night in Mar 2024
Response from Mgmt on Apr 2, 2024
Thank you for choosing to stay with us at the Hampton Inn by Hilton Indianapolis Airport! We are glad to hear that you enjoyed your stay with us! If there is anything we could do to make your next stay better, please let us know! Thank you for being the best part of Hilton. Hope to see you again soon!

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Caitlin on Mar 26, 2024
Thank you for staying with us! Hope to see you again when in town next.

2/10 Terrible

David

Stayed 1 night in Mar 2024
Response from Mgmt on Apr 9, 2024
It looks like you were unhappy with your recent experience, is there anything we could have done differently?

10/10 Excellent

Wesley

Stayed 1 night in Feb 2024
Response from Caitlin on Mar 25, 2024
Thank you for staying with us! Hope to see you again when you are in the area!

10/10 Excellent

Keith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Always pleasant
Stayed 1 night in Feb 2024
Response from Management on Feb 4, 2024
Thank you for staying with us, we are glad you enjoyed your stay. Hope to see you again when in the area.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean with a nice large room, great shower, and good breakfast. Bed was comfortable, too. Nice staff.
Stayed 1 night in Dec 2023
Response from Management on Feb 3, 2024
Thank you for staying with us! Hope to see you again when in the area.

10/10 Excellent

Tom

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Feb 2024
Response from Mgmt on Feb 2, 2024
Thanks for leaving a 5 out of 5 review, we appreciate our customers and are glad that you enjoyed your stay.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport. Clean and affordable
Stayed 1 night in Jan 2024
Response from Management on Jan 31, 2024
Thank you for staying with us! Hope to see you again when in the area.

10/10 Excellent

Tammy, Portland

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from Management on Jan 23, 2024
Thank you for staying with us! Hope to see you soon!

10/10 Excellent

Lynn

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management on Jan 22, 2024
Thanks for the 5 out of 5 rating, we definitely enjoyed having you.

8/10 Good

Joanna

Traveled with family
Greay
Stayed 1 night in Jan 2024
Response from Management on Jan 20, 2024
Thank you for staying with us! We are happy you enjoyed your stay!

8/10 Good

Rose

Stayed 1 night in Jan 2024
Response from Management on Jan 21, 2024
Thank you for staying with us! Hope to see you again in the future!

6/10 Okay

Daniel

Traveled with family
Liked: Property conditions & facilities
I will say we have stayed at this property before a flight in Indianapolis IN … we were greeted at the desk and then given Room 319 to stay for the night …. I have to say that it was clean enough and had lots of towels and the water in the shower was hot ! But, the bad thing was I don’t think we slept very much at all because when the heater kicked on, it sounded like a freight train coming through the room … it was horribly loud and unless you sleep with earplugs ( which we don’t, there was no way not to hear it. We were disappointed this time and may look elsewhere next trip
Stayed 1 night in Jan 2024
Response from Management on Jan 17, 2024
Thank you for staying with us! I am glad that your room was clean but I am sorry that you had issues with the heater being loud. Hope you will give us a chance to redeem outselves!

2/10 Terrible

Wendy, New Albany

Stayed 1 night in Jan 2024
Response from Mgmt on Feb 2, 2024
Thanks for taking the time to leave a review, however I wish you would have taken the time to let us know what we could have done better. We hope the next time that you visit this area, you choose to stay with us again.

4/10 Poor

Elias

Disliked: Cleanliness, staff & service, amenities
Dirty towels,uncomfortable bed and the breakfast was terrible.poor!
Stayed 1 night in Jan 2024
Response from Management on Jan 10, 2024
Thank you for staying with us! I am sorry that you did not have the best say. Hope to see you again so we can redeem ourselves.

10/10 Excellent

paul

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management on Jan 9, 2024
Thanks for the 5 out of 5 rating, we're glad that you enjoyed your stay.

10/10 Excellent

grant

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on Jan 1, 2024
Thank you for staying with us, and we're glad you were able to experience our Hamptonality!

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on Dec 23, 2023
We are glad to hear that you enjoyed your stay with us! Hope to see you again soon!

10/10 Excellent

Joaquin, Santo Domingo

Stayed 1 night in Dec 2023
Response from Management on Dec 23, 2023
We are glad to hear that you enjoyed your stay with us! Hope to see you again soon!

10/10 Excellent

Tracey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New, clean and nice
Stayed 1 night in Dec 2023
Response from Management on Jan 1, 2024
Thank you for choosing to stay with us at the Hampton Inn by Hilton Indianapolis Airport! We are glad to hear that you enjoyed your stay with us!

10/10 Excellent

Tracy May

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Management on Dec 8, 2023
Thank you for staying with us, and we're glad you were able to experience our Hamptonality!

10/10 Excellent

Anthony

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Management on Dec 5, 2023
Thank you for leaving a 10 out of 10 rating, we're glad that you enjoyed your stay.

8/10 Good

Robby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on Dec 5, 2023
We appreciate your business, please come visit us again.

10/10 Excellent

David J

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Dec 2023
Response from Management on Dec 5, 2023
We appreciate your business, please visit our location again in the near future.

8/10 Good

LUIS

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good, pet fee a bit high though.
Stayed 1 night in Nov 2023
Response from Management on Nov 22, 2023
Thank you for staying with us. Hope to see you again when in the area.

10/10 Excellent

Gloria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport and convenient
Stayed 1 night in Nov 2023
Response from Management on Nov 20, 2023
Thank you for leaving a 5 out of 5 rating.

10/10 Excellent

Debra

Stayed 1 night in Nov 2023
Response from Management on Dec 23, 2023
Thank you for choosing to stay with us at the Hampton Inn by Hilton Indianapolis Airport! We are glad to hear that you enjoyed your stay with us!

10/10 Excellent

Friedrich, Austin

Stayed 2 nights in Nov 2023
Response from Management on Dec 23, 2023
Thanks for taking the time to leave a review of your stay, we appreciate the 5 out of 5 rating.

8/10 Good

Christy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Management on Nov 14, 2023
Thanks for choosing this location for your lodging needs.

10/10 Excellent

Mark

Stayed 1 night in Nov 2023
Response from Management on Dec 5, 2023
Thanks for taking the time to leave a review of your stay, we appreciate the 5 out of 5 rating.

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Property conditions & facilities, room comfort
Would stay again
Wonderful hotel, very clean, breakfast was great, staff was very nice and accommodating.
Stayed 1 night in Nov 2023
Response from Management on Nov 7, 2023
Thank you for staying with us, and we're glad you were able to experience our Hamptonality!

10/10 Excellent

kenneth

Traveled with partner
Liked: Property conditions & facilities
Not sure got here after dark
Stayed 1 night in Oct 2023
Response from Management on Nov 1, 2023
Thanks for the 5 out of 5 review!

10/10 Excellent

MAHMOOD, Finksburg

Great place and staff. Friendly people and the breakfast is amazing. Love it
Stayed 3 nights in Oct 2023
Response from Management on Oct 23, 2023
Thank you for choosing to stay at our location, we hope to see you again soon.

8/10 Good

cynthis

Stayed 1 night in Oct 2023
Response from Management on Nov 14, 2023
Thank you for leaving a four out of five rating. We hope to see you again.

10/10 Excellent

Karen

Stayed 1 night in Oct 2023
Response from Management on Oct 17, 2023
Thank you for choosing to stay with us at the Hampton Inn by Hilton Indianapolis Airport! If there is anything we could do to make your next stay better, please let us know! Thank you for being the best part of Hilton. Hope to see you again soon!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TX Traveler
Nice property - convenient to Carmel - easy highway access.
Stayed 1 night in Oct 2023
Response from Management on Oct 14, 2023
We are glad to hear that you enjoyed your stay with us! If there is anything we could do to make your next stay excellent, please do not hesitate to ask! Hope to see you again soon!

10/10 Excellent

john

Traveled with family
Liked: Amenities
Very clean. Very organized.
Stayed 2 nights in Oct 2023
Response from Management on Oct 10, 2023
Thank you for choosing to stay with us at the Hampton Inn by Hilton Indianapolis Airport! We are glad to hear that you enjoyed your stay with us!

10/10 Excellent

Gaylen, Springfield

Stayed 1 night in Oct 2023
Response from Management on Oct 29, 2023
Thank you for choosing to stay with us at the Hampton Inn by Hilton Indianapolis Airport! We are glad to hear that you enjoyed your stay with us!

2/10 Terrible

Jay

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Management on Oct 6, 2023
Thank you for staying with us. I am sorry that you didn't have the best stay. Please let us know what we could do to make your stay better.

6/10 Okay

Jacob

Stayed 1 night in Sep 2023
Response from Management on Sep 29, 2023
Thank you for staying with us. We are sorry that your stay wasn't perfect. Hope you will give us a chance to redeem ourselves.

10/10 Excellent

CYNTHIA

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Management on Sep 29, 2023
We are glad to hear that you enjoyed your stay with us! If there is anything we could do to make your next stay excellent, please do not hesitate to ask! Hope to see you again soon!

10/10 Excellent

Sara

Stayed 1 night in Sep 2023
Response from Management on Oct 17, 2023
Thank you for choosing to stay with us at the Hampton Inn by Hilton Indianapolis Airport! We are glad to hear that you enjoyed your stay with us!

10/10 Excellent

Barbie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious
Stayed 2 nights in Sep 2023
Response from Management on Sep 6, 2023
We are glad to hear that you enjoyed your stay with us! Hope to see you again soon!

8/10 Good

Christine

Traveled with pets, Traveled with family
Ok
Stayed 1 night in Sep 2023
Response from Management on Sep 6, 2023
We are glad to hear that you enjoyed your stay with us! If there is anything we could do to make your next stay excellent, please do not hesitate to ask! Hope to see you again soon!

4/10 Poor

David

Stayed 1 night in Aug 2023
Response from Management on Sep 27, 2023
Thank you for staying with us. We are sorry that your stay wasn't perfect. Hope you will give us a chance to redeem ourselves.

6/10 Okay

Natalie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Check-in took an unacceptable 20 minutes from 1:38am to 1:58 am without anyone ahead of me in line ostensibly because this was an Orbitz booking and somehow needed converting without taxes being paid. I explained that I had paid already. But that didn't seem to be the issue. Shaun was pleasant while she took forever, but take forever she did. I left the next morning by 8:00 am so every minute she took counted as another minute I wasn't sleeping. I won't be back.
Response from Management on Aug 28, 2023
Thank you for staying with us. I am sorry that you experienced issues at check in. Unfortunately, when you arrival after a certain time, your reservation does go to a no show so it can take a little time to reinstate it. Hope you can give us a chance to redeem ourselves.