Ratings based on 435 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Loveland, Oh

Posted Jul 22, 2014
Wonderful and caring staff always helpful when asked questions about the area.
5 out of 5
Recommended
for Everyone
by A verified traveler from Columbus, OH

Right in the heart of downtown

Posted Jul 14, 2014
My experience at the Hilton was everything I had expected. Amazing location right in the heart of downtown. Very safe location and all kinds of local conversations and activities. There's an AMAZING little pizza shop right across the street run by authentic Italians. And they sell by the slice which is great. The staff was extremely attentive, professional and very kind. They made you feel welcome and not just a number. The room was wonderful! Very clean and comfortable bed. Also, it came with a bunch of nice little extras (keurig coffee maker, hair dryer, iron/board, many cups and a nice supply of shampoo conditioner soap and lotion). The pool could have been better that the one in the picture, but the jacuzzi was nice. Lobby has nice selection of complementary coffee, tea, "fancy" water and vast selection of creamers. If I had to post a negative it would be the $12/day garage parking (valet $25) but I suppose that's not bad for downtown parking.bi later found If you go up the street a half block it's $8/day. Overall my stay was wonderful and from now on, The Hilton franchise is my home away from home :)
5 out of 5
Recommended
for Everyone
by A verified traveler

Our honeymoon

Posted Jul 7, 2014
Pros: everything...
Cons: everything was perfect and we loved it.
Location: it's right on the circle and there are all kinds of things to do downtown, food, bars, but we just hung around the hotel
It was a special night we were married and stayed downtown at the Hilton and it was perfect….
4 out of 5
Recommended
for Everyone
by A verified traveler from Illinois

Close to restaurant and bars

Posted Jul 7, 2014
Staff were very friendly and courteous. Check in was quick. Room was clean. Loved how close we were to the restaurant and bars.
5 out of 5
Recommended
for Everyone
by A verified traveler from elkhart

Nice hotel close to circle

Posted Jul 7, 2014
I was very happy with our stay. The entire staff was friendly and very helpful from the moment we arrived till the second we left. I was concerned about how our view would be from the room. The very nice lady at the desk told me if the room wasn't to my liking she would change our room. Not even in our room for 5 minutes she calls the room to make sure everything was to our liking.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Very clean, nicely updated & great location!

Posted Jul 6, 2014
Pros: Very pleased with the hotel & would certainly stay there again!
Cons: The bartender wasn't the friendliest, but our concern was well handled by the exceptional staff. Other than that, everything was perfect!
Location: Lots of dining & shopping options were within walking distance.
Beautiful hotel in a great location! Excellent customer service.. even told us about the cheapest parking option (12 per day), which is in the garage across the street, just above the bagel shop. We saw some great street performers while there.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 22, 2014
Great location in downtown Indy. Love the fact that they kept much of the historic character of the original structure. Not sure if it was location of the room or the old building but it was rather noisy at night. That was the only downfall.
Comment from Hotel Management
Jun 28, 2014 by Richard, Hotel Management
Thank you for taking a moment to share your experience. I am happy to read you had a great experience while staying with us. We look forward to welcoming you back to our hotel in the future. You Can Count On Us! Sincerely, Richard Letko General Manager
4 out of 5
Recommended
for Everyone
by Terry from Kalamazoo

Walking distance to Convention center

Posted Jun 21, 2014
Pros: see above
Cons: nothing
Location: walked to the convention center every day, and visited the civil war museum and monument on my last day. Climbed all 330 steps to the top! GREAT VIEW
I stayed here because the "convention" hotels were booked full, and overpriced. This hotel was an excellent surprise and the food was "EXCELLENT". The only negative I can think if was that the pool and hot tub were in the basement with no ambient daylight. This didn't bother me but my wife likes to see the sun. Staff was superb, valet car service was efficient, all (3) elevators were operable, A/C worked fine, etc, etc. I would recommend to a friend and would stay there again myself.
Comment from Hotel Management
Jun 28, 2014 by Richard, Hotel Management
Thank you for taking a moment to share your experience. I truly enjoy sharing all the positive comments with my staff. It really builds moral and energizes the team. We look forward to welcoming you back to our hotel in the future. You Can Count On Us! Sincerely, Richard Letko General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Impressed

Posted Jun 1, 2014
Very nice hotel in the middle downtown close to restaurants, bars and the monument. Will definitely stay there again.
Comment from Hotel Management
Jun 28, 2014 by Richard, Hotel Management
Thank you for taking a moment to share your experience. I am happy to read you had a great experience while staying with us. We look forward to welcoming you back to our hotel in the future. You Can Count On Us! Sincerely, Richard Letko General Manager
5 out of 5
Recommended
for Everyone
by Tom from Philadelphia

Great location, wonderfully friendly staff

Posted May 24, 2014
Pros: Convenient location, quietness, friendliness of staff.
Cons: Faster elevators.
Location: Near the Soldiers' and Sailor's Memorial, within easy walking distance of everything in downtown Indianapolis, the capitol, restaurants, stadiums.
Everything went very smoothly. The check-in was easy; the room was large, quiet, and comfortable. The restaurant was small and manageable. The business area was helpful; the computers easy to work. My breakfast server was exceedingly friendly, giving me a bag of goodies to take with my to the airport for my trip. I left feeling cosseted and special. I'll certainly come back when next in Indianapolis!
Comment from Hotel Management
May 31, 2014 by Richard, Hotel Management
Dear Tom: Thank you for taking a moment to share your experience. I am happy to hear you had such a positive experience. We look forward to welcoming you back to our hotel in the future. You Can Count On Us to be consistent in giivng you a great EXPERIENCE! Sincerely, Richard Letko General Manager