Property amenity

Reviews of Holiday Inn Express Hotel & Suites Shelbyville Indianapolis, an IHG Hotel

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 270 out of 520 reviews" "
Rating 8 - Good. 154 out of 520 reviews" "
Rating 6 - Okay. 55 out of 520 reviews" "
Rating 4 - Poor. 28 out of 520 reviews" "
Rating 2 - Terrible. 13 out of 520 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Rhonda

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Lisandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Manager on Mar 19, 2024
Hello Lisandra,We appreciate your feedback and regret to hear of the challenges you faced during your stay. Your comments will be shared with the team for further review and improvement. Thank you for taking the time to share your experience with us.

8/10 Good

Jason

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Manager on Mar 12, 2024
Hello Jason, We are sorry to hear about your experience and appreciate you sharing your feedback with us. Please feel free to contact our management team directly to further discuss your concerns. Your satisfaction is important to us, and we would like the opportunity to address any issues you may have encountered.

10/10 Excellent

Rayona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Manager on Feb 23, 2024
Hello Rayona,We are pleased to hear that you had a wonderful stay with us! We strive to provide excellent service to all our guests and are delighted that you enjoyed your experience. If you ever plan to visit again, please don't hesitate to reach out to us directly.

4/10 Poor

Stan, Seabrook

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Manager on Feb 2, 2024
Hello Stan,We're sorry to hear that your experience at our hotel was not up to your expectations. We value all feedback and would appreciate it if you could reach out to us directly to discuss any specific concerns you may have had during your stay. We want to ensure that we address any issues and make improvements for future guests.

10/10 Excellent

Jeannine

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Manager on Jan 25, 2024
Hello Jeannine,Thank you for picking our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. We strive to provide exceptional service to all our guests and we are glad that we met your expectations. We hope to welcome you back soon for another excellent stay!

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 17, 2024
Hello Shawn,We are delighted to hear that you had an excellent stay with us! We appreciate your positive rating and are thrilled that you enjoyed your time at our hotel. If there is anything else we can do to make future visits even better, please do not hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Adam

Stayed 1 night in Jan 2024
Response from Manager on Jan 13, 2024
Hello Adam,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a fantastic experience. We appreciate your support and hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Kenny

Very nice
Stayed 1 night in Dec 2023
Response from Manager on Jan 4, 2024
Hello Kenny,Thank you for your kind words! We strive to provide a pleasant experience for our guests. We hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

DAVID

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Way to go!
We were really impressed at the quality of things. Three things that we typically look for are quality, cost, and cleanliness. The hotel passed all the tests!
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello DAVID,Thank you for taking the time to share your positive feedback! We are delighted to hear that the hotel met your expectations in terms of quality, cost, and cleanliness. It is always rewarding to know that our efforts towards providing a great experience are being noticed and appreciated. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Megan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 1 night in Dec 2023
Response from Manager on Dec 19, 2023
Hello Megan,Thank you for your compliments on our hotel! We strive to provide a great experience for our guests and we are glad to hear that you had an enjoyable stay with us. We hope to welcome you back in the future for another great experience.

10/10 Excellent

Hector

Stayed 1 night in Dec 2023
Response from Manager on Dec 15, 2023
Hello Hector,We're thrilled to hear that you had a wonderful experience during your stay! Our team always strives to provide exceptional service. If you have any additional feedback or if there's anything else we can assist you with, please don't hesitate to reach out to us. We look forward to welcoming you back in the future.

10/10 Excellent

Rosemary

Stayed 1 night in Dec 2023
Response from Manager on Jan 3, 2024
Hello Rosemary,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a fantastic experience with us. We strive to provide exceptional service and create memorable moments for our guests. We hope to welcome you back soon for another pleasant stay.

6/10 Okay

Barbara

Traveled with group, Business traveler
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on Dec 11, 2023
Hello Barbara, We appreciate you choosing our hotel for your stay. If there's anything specific we could have done to improve your experience, please don't hesitate to reach out to us directly. We value your feedback and hope to have the opportunity to better serve you in the future.

10/10 Excellent

Cynthia

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was the cleanest hotel I have ever seen. The breakfast was the best I have ever had at a hotel. Many options the food was fresh. The coffee was wonderful. The pool area was very clean and inviting. The workout room was clean. The staff was by far the friendliest staff of any hotel I have ever been in. We heard absolutely no noise from outside of our room. We couldn't hear the neighbors or their tv like you can in many hotels. By far the best hotel stay I have ever had. We stayed 3 nights and will be staying there anytime we are in the area.
Stayed 3 nights in Nov 2023
Response from Manager on Nov 29, 2023
Hello Cynthia,Thank you for taking the time to share your positive experience at our hotel. We are delighted to hear that you found our hotel to be exceptionally clean, and that you enjoyed the breakfast with its wide variety of fresh food options. It's great to know that you appreciated the cleanliness of our pool and workout room, as well as the friendliness of our staff. We take pride in providing a quiet and comfortable environment for our guests. Your loyalty means a lot to us, and we look forward to welcoming you back whenever you are in the area.

8/10 Good

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Manager on Nov 5, 2023
Hello Darryl,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and we apologize for any inconvenience you may have experienced. We strive to continuously improve our services and facilities to meet the expectations of our valued guests. We value your opinion and hope to welcome you back in the future for a more enjoyable stay.

8/10 Good

Collette, New London

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice. Nothing stood out felt safe.
Stayed 1 night in Oct 2023
Response from Manager on Nov 1, 2023
Hello Collette,Thank you for choosing to stay with us. We're glad to hear that you had a pleasant and reassuring experience during your stay. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay.

8/10 Good

Susan

Stayed 1 night in Oct 2023
Response from Manager on Nov 11, 2023
Hello Susan,We appreciate your rating and are glad to hear that you had an overall positive experience during your stay. If there's anything specific that you would like us to know or any suggestions you have for improvement, please don't hesitate to reach out to our management team. We hope to have the opportunity to welcome you back in the future for an even better stay.

10/10 Excellent

Paula

Stayed 1 night in Oct 2023
Response from Manager on Nov 11, 2023
Hello Paula,Thank you for taking the time to leave us a 5-star review! We are delighted to hear that you had a fantastic stay with us. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future for another excellent experience.

10/10 Excellent

Rick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Sep 26, 2023
Hello Rick,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice
Comfortable room with plenty of space. Breakfast was the standard fair with a few extras and was nice and warm.
Stayed 1 night in Sep 2023
Response from Manager on Sep 21, 2023
Dear Guest,We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our breakfast as well as our room. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

10/10 Excellent

Victor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking
Stayed 1 night in Sep 2023
Response from Manager on Sep 19, 2023
Hi Victor,Thank you for being a guest with us and for taking the time to share your review and feedback. We hope to earn your business again when you return to the area.

8/10 Good

Marvin

Stayed 1 night in Sep 2023
Response from Manager on Oct 4, 2023
Hello Marvin,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were nice. Breakfast could have been warmer. Some items were cold.
Stayed 1 night in Aug 2023
Response from Manager on Sep 1, 2023
Hello Robert, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is good to hear from you and we greatly appreciate that you have taken the time to share your experience at our hotel! We would love to have you back and we do hope to see you again soon.

2/10 Terrible

Nancy

Stayed 2 nights in Aug 2023
Response from Manager on Sep 1, 2023
Hello Nancy, Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Manager on Aug 11, 2023
Hello Barbara,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

10/10 Excellent

Rocco, Arlington Heights

Liked: Cleanliness, staff & service, property conditions & facilities
Great service five star hotel
Stayed 1 night in Jul 2023
Response from Manager on Aug 7, 2023
Hello Rocco,Thank you for your review and comments regarding our service. We appreciate you taking the time to share your experience.

10/10 Excellent

Richard

Business traveler
Liked: Amenities
Reasonable price and very clean. Wish it wasn’t so close to I74. Lots of road noise.
Stayed 3 nights in Jul 2023
Response from Manager on Aug 4, 2023
Hello Richard,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our price. Please do consider us again on your next visit to the area.

8/10 Good

CHRIS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Manager on Aug 2, 2023
Hello CHRIS,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Excellent

Lyra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Manager on Jul 26, 2023
Hello Lyra,To see that we were able to provide our guest with such a positive experience is the highest compliment we can receive. Thank you so much for sharing.

10/10 Excellent

Brittany

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Jul 2023
Response from Manager on Jul 26, 2023
Hello Brittany,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excellent

john

Stayed 1 night in Jul 2023
Response from Manager on Aug 12, 2023
Hello john,Thank you so much for the incredible rating. We look forward to your next visit.

10/10 Excellent

Rocco

Liked: Cleanliness, staff & service, property conditions & facilities
Very classy nice new hotel room
Stayed 1 night in Jul 2023
Response from Manager on Jul 22, 2023
Hi Rocco,Thank you for your review I’m glad you find our cleanliness and modern accommodation pleasing. We appreciate your patronage and are delighted to be your hotel of choice.

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Facility was hard to find from highway. Needs better signage to direct to building. Once there very nice.
Stayed 1 night in Jul 2023
Response from Manager on Jul 19, 2023
Hi Susan,Thank you for taking the time Your feedback. Apologies that you were having a hard time with our hotel's location. We appreciate you and hope to see you again on your next visit.

10/10 Excellent

michele

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
staff was very pleasant, friendly and helpful
Stayed 4 nights in Jul 2023
Response from Manager on Jul 15, 2023
Hello michele,It means so much to have earned your business. We appreciate the feedback regarding our staff. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Manager on Jul 15, 2023
Hello William,From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
Stayed 1 night in Jul 2023
Response from Manager on Jul 15, 2023
Dear Guest,Thank you for sharing your experience. We truly appreciate the insight regarding our hotel. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
all good. was very clean and quiet.
Stayed 3 nights in Jun 2023
Response from Manager on Jun 24, 2023
Hi Karl,Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. I am glad that we were able to meet your expectations and we're all looking forward to your next visit!

10/10 Excellent

Joshua

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great and good breakfast in the morning!
Stayed 1 night in Jun 2023
Response from Manager on Jun 19, 2023
Hi Joshua,Thank you for sharing your experience. We truly appreciate the insight regarding our breakfast. It is our ever-present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

10/10 Excellent

Sue

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Manager on Jun 15, 2023
Hello Sue,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Excellent

Janis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Manager on Jun 12, 2023
Hello Janis,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excellent

Bradley E

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick checking and checkout. Front desk attendant was very efficient and helpful
Stayed 1 night in Jun 2023
Response from Manager on Jun 7, 2023
Hi Bradley E,I am so happy to learn that you enjoyed our hospitality, service, and accommodations. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. Your compliments on our hardworking staff mean a lot to us. We are so glad that your stay was enjoyable, and we look forward to seeing you again!

10/10 Excellent

Bridgiette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and safe. Beds sleep great. Only downfall is you can hear the cars on the highway.
Stayed 1 night in Jun 2023
Response from Manager on Jun 3, 2023
Hello Bridgiette,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our hotel. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

4/10 Poor

Steve

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could have found a much better place.
Bottom sheet had brown stain on it; There was a “vacuuming” sound 24/7 that was sooo annoying; Room was not cleaned for 2nd day. We were told we had to ask for the room to be cleaned and to get fresh towels but we were never told this now did we read this anywhere.
Yuk!!!!!  Throw this sheet away!!!!!
Stayed 2 nights in May 2023
Response from Manager on May 27, 2023
Hello Steve,Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 1 night in May 2023
Response from Manager on Jun 2, 2023
Hello John,Thank you for sharing your experience with us. We appreciate the input referring to our hotel. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

10/10 Excellent

Nicole

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in Apr 2023
Response from Manager on May 20, 2023
Hello Nicole,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our hotel. Guest comments such as yours help us to continuously improve. Thank you for your business.

10/10 Excellent

Josh

Stayed 2 nights in May 2023
Response from Manager on Jun 9, 2023
Hello Josh,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

10/10 Excellent

Connie

Stayed 1 night in Apr 2023
Response from Manager on May 5, 2023
Hello Connie,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excellent

Michael

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very Nice. Clean.
Response from Manager on May 3, 2023
Hello Michael,Guest satisfaction is our number one objective so we really appreciate the input regarding our property. I hope you will return to enjoy a memorable and exceptional experience.

10/10 Excellent

Janis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Manager on Apr 22, 2023
Hello Janis,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.