Ratings based on 324 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
97% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom Hamilton, Ontario

Clean and spacious but overpriced

Posted May 26, 2015
Pros: It's a very nice, upscale community and it's in a quiet location. The room was clean. Plenty of places to shop. Staff friendly and helpful.
Cons: Automatic door openers needed on the doors leading to the elevators. It's hard to push the luggage cart and hold open the doors at the same time.
Location: Right beside a major highway so expect traffic noise if your room faces it. Nice, safe neighborhood. Quiet street. Plenty of shopping centers.
We stayed here for the Indy 500. The hotel was nice, clean and spacious but was way overpriced in our opinion and based on other hotels we've stayed in for the race weekend. For the price I would have expected a richly appointed room with a spa like feel but instead it was similar to other rooms we've stayed in for much less money. We chose this hotel for the reviews thinking the room must be fantastic but we were disappointed. Also there are no automatic door openers on two sets of doors leading to the elevators and it's difficult to pull and hold open doors when you have to carry luggage or push a luggage cart. And to top it off someone vomited in the elevator when we were checking out so that didn't help our overall experience either. We won't stay here again.
3 out of 5
Recommended
for Everyone
by A verified traveler

What you would expect

Posted May 21, 2015
Pros: Very clean
Cons: HOT WATER! I did not enjoy taking a cold shower every morning.
Location: The restaurants nearby were great!
The hotel was very nice and very clean but I had to take cold showers. I never seemed to get hot water. Staff was ok but a little short when you needed assistance or had questions. Overall had no trouble, but I was also given a handicap room when one wasn't necessary.
2 out of 5
by A verified travelerfrom Chicago

Nice and close to the Freeway Noise

Posted May 4, 2015
Pros: Room service food
Location: Location seems good until you realize you are on the freeway!
Hotel room window was about 5 feet from the freeway ( I-465). Noticed there was a little hissing machine on the bed when I arrived. It was a sound machine to block out noise. Well it did not work. I had 3 miserable night's sleep. By the 3rd night I was putting the sound machine directly on my ear. There were many empty rooms - but they gave me this on on the first floor - for a woman travelling alone. Don't people think anymore? Yes - I could have asked to change, but did not realize the extent of the issue until I was unpacked after a very long drive and I had business meetings in the AM. Also , the walls are paper thin and the bed was very uncomfortable and the bed linens were very poor quality. On a good note - I did order room service and the food was good. Also liked that there was a refrigerator and microwave in the room. However, the lighting was so bad, I could not see the buttons on the microwave. I stay in Indy/Carmel all the time for business. This hotel will not be an option any longer.
Comment from Hotel Management
May 14, 2015 by John B, Hotel Management
Wow, it seams that we really did not give you our best. I wish we had known you were not pleased with your room, we have many other option available, but understand you were tired the first night. Many single traveler prefer the first floor rooms, but we should maybe have asked. We are really sorry and will continue to improve. We will pass along your kind words to the restaurant team for there helping you have a good meal. Thank You, Really!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Milwaukee

One night stay

Posted Apr 5, 2015
Staff was very friendly upon late arrival and the room was clean, spacious, and comfortable.
Comment from Hotel Management
Apr 23, 2015 by John B, Hotel Management
Whoo Hooo! 5 stars. THANKS ! We appreciate you.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Grand Rapids, Mi

Nice location for passing through.

Posted Mar 7, 2015
Have stayed before and will again. Comfortable and convenient.
Comment from Hotel Management
Mar 23, 2015 by John B, Hotel Management
THANKS Elaine !! We look forward to having you as our guest again.
4 out of 5
Recommended
for Everyone
by A verified traveler

They know your name.

Posted Mar 4, 2015
The bartender served me dinner the first night no real conversation and the next day when I walked in the hotel he said hi using my name. asks you name and knows everyone name. The food was very good for especially for a hotel.
Comment from Hotel Management
Mar 23, 2015 by John B, Hotel Management
Kyle is GREAT. He has a knack for guest names. Also, we will accept the kudos on our "hotel" food. lol Thanks we do try hard to make it a step up.
5 out of 5
Recommended
for Families
by Michaelfrom Muskego

Very nice

Posted Feb 24, 2015 on Hotels
It was very nice. We enjoyed that they had a sound machine. Though it was probably quiet enough without it. It was very clean. We miss the free breakfast but would come back just the same :)
Comment from Hotel Management
May 23, 2015 by John B, Hotel Management
Thank you for taking the time to give us feedback. We will let Housekeeping know you were pleased. As a full service Holiday Inn, this tier does not offer free breakfast, but there is a breakfast package available (best for breakfast) that is a great value. The "Express and Staybridge" hotels with IHG offer continental breakfast with the room.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Thumbs Up

Posted Feb 23, 2015 on Hotels
I love this area.. High end upscale area. This place has become my favorite in the whole area. The staff is excellent. They allowed early check in and then also allowed late check out. It has its little things that aren't so great like no doors on the closet and the tv controller was useless...but I enjoyed the stay very much and will again.
Comment from Hotel Management
Apr 25, 2015 by John B, Hotel Management
We love you too !! The "Open" closets were the designers idea. (we are not a big fan either, lol) We will check on the remote. THANKS AGAIN !
4 out of 5
Recommended
for Couples
by A verified traveler

Indy Holiday Inn

Posted Feb 17, 2015 on Hotels
This is a nice hotel for a weekend stay. Located in a good area along with good service.
Comment from Hotel Management
Apr 25, 2015 by John B, Hotel Management
THANKS !!! it really is a great location in a quite setting. Close to shopping $$$$$$$
4 out of 5
Recommended
for Couples
by Sherylfrom Dowagiac, MI

Our stay

Posted Feb 17, 2015 on Hotels
Room was warm, and very comfortable. Staff was very courteous and very helpful. Even just to be polite. Only suggestion would be to not have such tissue paper type toilet paper, or such sandpaper type kleenex's.
Comment from Hotel Management
Apr 25, 2015 by John B, Hotel Management
Ouch, sorry you did not like our tissues. (both types) We have had few comments about that, but we will ask more guests. THANKS !!!!