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Reviews of Homewood Suites by Hilton Indianapolis-Downtown

3 out of 5
Homewood Suites by Hilton Indianapolis-Downtown
211 S Meridian St, Indianapolis, IN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 687 out of 1005 reviews" "
Rating 8 - Good. 212 out of 1005 reviews" "
Rating 6 - Okay. 49 out of 1005 reviews" "
Rating 4 - Poor. 32 out of 1005 reviews" "
Rating 2 - Terrible. 25 out of 1005 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Amber

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
Beautiful building. Breakfast is good. Coffe was good. Staff is friendly. Suite that sleeps 5 with the pull out couch was super nice. Very spacious. The area was loud and brought the cops with sirens all night long making it difficult to sleep. The pool room was super warm and felt nice. Unfortunately the pool was freezing and within a few minutes my friend got a giant hair ball wrapped around her toe. The room otself was great. The bathroom door is a barn door and in theory its great.. but its so heavy. There's no handle on the inside👀 Has to be fixed. Very difficult to open from inside. Overall, its a yes for me.
Stayed 1 night in Mar 2024
Response from Front Office Manager Cynthia Bunch on Mar 25, 2024
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay
Stayed 1 night in Mar 2024
Response from Front Office Manager Cynthia Bunch on Mar 20, 2024
Thank you for taking the time to leave us a review. We cannot wait to see you again at the Homewood Suites Indianapolis downtown.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Big, beautiful rooms. The Front Desk manager was kind enough to walk us to our room after a key malfunction, to make sure we didnt have to walk back!
Stayed 1 night in Mar 2024
Response from Front Office Manager Cynthia Bunch on Mar 16, 2024
Seeing that you had a great experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing the Homewood suites Downtown Indianapolis.

10/10 Excellent

Lloyd, Attica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here. Right in the middle of everything.
Stayed 1 night in Mar 2024
Response from Front Office Manager Cynthia Bunch on Mar 10, 2024
Seeing that you had a great experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing the Homewood suites Downtown Indianapolis.

10/10 Excellent

Penni

Stayed 1 night in Mar 2024
Response from Front Office Manager Cynthia Bunch on Mar 24, 2024
Thank you so much for this review. We really appreciate you being a guest. We’re here for you anytime.

10/10 Excellent

tyler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice very clean the room was perfect! Wish I could have stayed for another night. Hotel had free breakfast and it was delicious
Stayed 1 night in Feb 2024
Response from Front Office Manager Cynthia Bunch on Feb 28, 2024
On behalf of all of us at Homewood suites Downtown Indianapolis I would like to thank you for sharing this great review about our hotel! We are thrilled that you enjoyed your experience.

8/10 Good

Morgan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a very nice hotel. Very clean room and nice staff. Only complaints were the noise level outside our room (yelling and screaming outside from 2am on), maid knocking on the door every thirty minutes after 9am to see if we had left (check out wasn’t until 11am) and the room being very cold despite turning up the temperature several times.
Stayed 1 night in Feb 2024
Response from Front Office Manager Cynthia Bunch on Feb 16, 2024
Thank you for your review. We will share this with the hotel team to let them know how we are doing.

10/10 Excellent

Tina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Common areas of hotel not so good, but the room was really great. Very good location if going to Lucas Oil. Would stay again.
Stayed 1 night in Feb 2024
Response from Front Office Manager Cynthia Bunch on Feb 16, 2024
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.

10/10 Excellent

Alecia

Liked: Cleanliness, staff & service, property conditions & facilities
Great ! Flawless I plan on coming back on my next trip to Indianapolis
Stayed 1 night in Feb 2024
Response from Front Office Manager Cynthia Bunch on Feb 14, 2024
On behalf of all of us at Homewood suites Downtown Indianapolis I would like to thank you for sharing this great review about our hotel! We are thrilled that you enjoyed your experience.

10/10 Excellent

Jenna, Fort Wayne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I thoroughly enjoyed our stay at Homewood Suites. The room was clean and spacious. The continental breakfast was great. We felt safe with security checking room cards during the later hours. If we had to come up with one downside is there is only one elevator. But the stairs always an option!! We would love to return!
Stayed 2 nights in Feb 2024
Response from Justin Weaver Assistant General Manager on Feb 12, 2024
Jenna,On behalf of all of us at Homewood Suites Downtown Indianapolis I would like to thank you for sharing this review about our hotel! We are thrilled that you enjoyed your experience. Thank you again and have a fantastic day!

10/10 Excellent

Tyler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were excellent. Many people around at night time.
Stayed 1 night in Feb 2024
Response from Justin Weaver Assistant General Manager on Feb 12, 2024
Dear Tyler, We appreciate your feedback and are glad you enjoyed your time with us! We hope to welcome you home again soon!

10/10 Excellent

Gary

.
Stayed 2 nights in Dec 2023
Response from Front Office Manager Cynthia Bunch on Feb 11, 2024
Thank you so much for this review. We really appreciate you being a guest. We’re here for you anytime.

4/10 Poor

Amber

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Justin Weaver Assistant General Manager on Feb 6, 2024
Dear Amber, We appreciate your feedback and are glad you enjoyed your time with us! We hope to welcome you home again soon!

4/10 Poor

jeremy

Traveled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
After getting to our room we found our toilet did not flush. There was no water pressure and no hot water for 2 hours. We were put in a suite with the thermostat not working and bathroom door was off the hinges. Had to switch rooms. Almost late for our dinner reservations due to this. Non friendly staff at the front desk that seemed inconvenienced with questions or requests. Beds were not comfortable. The room was otherwise clean. Hate to leave a review like this but the above was factual. Inconvenienced was an understatement.
Stayed 2 nights in Jan 2024
Response from Justin Weaver Assistant General Manager on Jan 29, 2024
Dear jeremy:Thank you for taking the time to share your recent experience at our hotel. We sincerely appreciate your feedback, and we’re very sorry you experienced a less than ideal stay. Your feedback is important as our goal is to ensure every guest feels at home while staying with us and I would definitely be passing these words along to ensure improvement where needed. We hope you will consider staying at Homewood Suites in the future. Sincerely,

6/10 Okay

Tracy

Traveled with family and small children, Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
The staff (specifically the front desk) was not as welcoming and helpful as I expected them to be. The lobby was always cold from the main doors constantly opening. No additional heaters set up which would have been helpful. The only thing they had was a tiny fireplace that did nothing. Our room was located on the first floor that overlooked a garbage alley filled with trash and homeless people that we could hear arguing/talking. It was a shock to be honest. Lastly, the beds were squeaky and not comfortable. Beds need to be replaced.
Stayed 3 nights in Jan 2024
Response from Justin Weaver Assistant General Manager on Jan 16, 2024
Dear Tracy: Thank you for taking the time to share your recent experience at our hotel. We sincerely appreciate your feedback, and we’re very sorry you experienced a less than ideal time with us. Your feedback is important as our goal is to ensure every guest feels at home while staying with us. We hope you will consider staying at Homewood Suites in the future. Sincerely,

6/10 Okay

mahmoud, Evanston

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Place has unique rooms and the pool is nice, but the bathroom door for example didn’t lock and the pillows were a little uncomfortable. The big disappointment was breakfast, paying 200 a night, you would think that at least the dishes would not be styrofoam and the food would be a little better
Stayed 1 night in Jan 2024
Response from Justin Weaver Assistant General Manager on Jan 13, 2024
Dear mahmoud: Thank you for taking the time to share your recent experience at our hotel. We sincerely appreciate your feedback, and we’re very sorry you experienced less than ideal sleep with uncomfortable pillows and were disappointed with breakfast. Your feedback is important as our goal is to ensure every guest feels at home while staying with us. We hope you will consider staying at Homewood Suites in the future. Sincerely,

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Justin Weaver Assistant General Manager on Jan 13, 2024
Dear Antonio, Thank you for staying at the Homewood Suites Indianapolis Downtown. We appreciate your feedback and are glad you enjoyed your time with us! We hope to welcome you home again soon! Sincerely,

10/10 Excellent

Cheryl

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Justin Weaver Assistant General Manager on Jan 3, 2024
Dear Cheryl, Thank you for staying at the Homewood Suites Indianapolis Downtown. We are glad you enjoyed your time with us! We hope to welcome you home again soon! Sincerely,

10/10 Excellent

Jennifer

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with walkable access to Lucas Oil or Gainbridge Fieldhouse, several restaurants and bars nearby. Room was very nice, large with refrigerator microwave and ceiling fan.
Stayed 2 nights in Dec 2023
Response from Justin Weaver Assistant General Manager on Jan 3, 2024
Dear Jennifer, Thank you for staying at the Homewood Suites Indianapolis Downtown. We appreciate your feedback and are glad you enjoyed your time with us! We hope to welcome you home again soon! Sincerely,

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Justin Weaver Assistant General Manager on Jan 2, 2024
Dear Cheryl, Thank you for staying at the Homewood Suites Indianapolis Downtown. We appreciate your feedback and are glad you enjoyed your time with us! We hope to welcome you home again soon! Sincerely,

10/10 Excellent

sherman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Justin Weaver Assistant General Manager on Jan 2, 2024
Dear sherman, Thank you for staying at the Homewood Suites Indianapolis Downtown. We appreciate your feedback and are glad you enjoyed your time with us! We hope to welcome you home again soon!

8/10 Good

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Front Office Manager Cynthia Bunch on Feb 4, 2024
Thank you so much for taking the time to leave us a review - it's much appreciated!

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Justin Weaver Assistant General Manager on Dec 28, 2023
Dear Jonathan,Thank you for staying at the Homewood Suites Indianapolis Downtown. I am glad you enjoyed your time with us and cannot wait to welcome you back!Sincerely,

10/10 Excellent

Wyatt

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pacers
Stayed 1 night in Dec 2023
Response from Justin Weaver Assistant General Manager on Dec 26, 2023
Dear Wyatt, Thank you for staying at the Homewood Suites Indianapolis Downtown. We appreciate your feedback and are glad you enjoyed your time with us! We hope to welcome you home again soon! Sincerely,

10/10 Excellent

Heather, Inwood

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Great location. Valet parking timely and easy. Hotel staff were pleasant and friendly. Room was spacious, very comfortable. One of the best hotels I’ve ever stayed in!
Stayed 2 nights in Dec 2023
Response from Justin Weaver Assistant General Manager on Dec 26, 2023
Dear Heather, Thank you for staying at the Homewood Suites Indianapolis Downtown. We appreciate your feedback and are glad you enjoyed your time with us! We hope to welcome you home again soon! Sincerely,

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Justin Weaver Assistant General Manager on Dec 26, 2023
Dear Mark,Thank you for staying at the Homewood Suites Indianapolis Downtown. We hope to welcome you home again soon! Sincerely,

10/10 Excellent

Timothy, O'Fallon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the perfect place to stay to watch the Pacers play (and would be great for a Colts game, as well). If they have the 5:30-7:00 p.m. social hour with food, take advantage of that. The breakfast is good, too. You do pay for valet parking, but you are walkable to everything downtown, so I don't see that as problematic. (Be aware that the pool is small if you have kids).
Stayed 1 night in Dec 2023
Response from Justin Weaver Assistant General Manager on Dec 26, 2023
Dear Timothy, Thank you for staying at the Homewood Suites Indianapolis Downtown. We appreciate your feedback and are glad you enjoyed your time with us! We hope to welcome you home again soon! Sincerely,

8/10 Good

Tiffany

Hotel was a little outdated but nice
Stayed 1 night in Dec 2023
Response from Justin Weaver Assistant General Manager on Dec 8, 2023
Dear Tiffany,Thank you for staying at the Homewood Suites Indianapolis Downtown. We appreciate your feedback and will use it to improve where we can! We hope to welcome you home again soon!Sincerely,

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it ! Everyone friendly & courteous !
Stayed 4 nights in Nov 2023
Response from Justin Weaver Assistant General Manager on Nov 28, 2023
Dear Daniel:Thank you for your recent stay at our hotel! I am glad you loved your time with us. We can’t wait to welcome you home again soon!Sincerely,

10/10 Excellent

Ted

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and painless check in. Friendly and helpful staff. Very comfortable bed. Will stay here again.
Stayed 1 night in Nov 2023
Response from Justin Weaver Assistant General Manager on Nov 28, 2023
Dear Ted:Thank you for your recent stay at our hotel! I am glad to hear you enjoyed your time with us. We can’t wait to welcome you home again soon!Sincerely,

10/10 Excellent

C

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Justin Weaver Assistant General Manager on Nov 28, 2023
Dear C:Thank you for your recent stay at our hotel! I am glad you felt at home. We can’t wait to welcome you home again soon!Sincerely,

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Great room!
Stayed 1 night in Oct 2023
Response from Justin Weaver Assistant General Manager on Nov 27, 2023
Dear Crystal:Thank you for your recent stay at our hotel! I am glad you enjoyed your room. We can’t wait to welcome you home again soon!Sincerely,

10/10 Excellent

Clarice

Stayed 1 night in Nov 2023
Response from Justin Weaver Assistant General Manager on Nov 21, 2023
Dear Clarice:Thank you for your recent stay at our hotel! I'm glad you enjoyed your time with us. We can’t wait to welcome you home again soon!

2/10 Terrible

KidzMobb

Traveled with family
Liked: Amenities
Disliked: Staff & service
Day shift is extremely friendly; night shift manager needs racial bias training. Love the hotel but that lady is extremely rude & on a power trip because she think she has authority. I complained to corporate. Day shift is very warm and welcoming
Stayed 1 night in Nov 2023
Response from Justin Weaver Assistant General Manager on Nov 20, 2023
Dear KidzMobb:Thank you for taking the time to share your recent experience at our hotel. We sincerely appreciate your feedback, and I'm very sorry you felt mistreated by certain team members. Your feedback is important as our goal is to ensure every guest feels at home while staying with us. We hope you will consider staying at Homewood Suites in the future.

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Date Night
Valet, front desk was all nice. Hotel was clean, breakfast was good, beds were very comfortable. This will be our go to hotel in Indy for now on. The only bad thing was they didn't have our reservation because hotels.com didnt put but through correctly. Luckily the hotel had rooms available so when hotels.com did put it through my husband and i had a place to sleep. But it took about an hour of frustration before getting it resolved.-this has nothing to do with the hotel itself though
Stayed 1 night in Nov 2023
Response from Justin Weaver Assistant General Manager on Nov 20, 2023
Dear Jamie:Thank you for your recent stay at our hotel! I am glad we were able to get your reservation mishap resolved. Thank you for staying patient with our team. We can’t wait to welcome you home again soon!Sincerely,

10/10 Excellent

Emily

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and comfy beds.
Wonderful hotel. The beds were very comfortable. Location was great for walking to everywhere we needed to go - convention center and Lucas oil stadium. Tons of restaurants all within walking distance.
Stayed 3 nights in Nov 2023
Response from Justin Weaver Assistant General Manager on Nov 14, 2023
Dear Emily:Thank you for your recent stay at our hotel! I'm glad you felt at home. We can’t wait to welcome you home again soon!Sincerely,

10/10 Excellent

Catherine, Keller

Stayed 3 nights in Nov 2023
Response from Justin Weaver Assistant General Manager on Dec 8, 2023
Dear Catherine,Thank you for staying at the Homewood Suites Indianapolis Downtown. We appreciate your feedback and are glad you enjoyed your time with us! We hope to welcome you home again soon!Sincerely,

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved the entire place. Everything about it was totally our vibe. The rroms were clean, updated, bright with the blinds open and dark with them closed which was great for sleeping in. Its location is perfect. One block to Gainbridge, Circle City Mall is diagonal, The Old Spaghetti Facotey is across the street, and Lucas Oil is only about a 5 minute walk. Downside? Indianapolis needs to clean their streets up and revitalize the area.
Stayed 1 night in Nov 2023
Response from Justin Weaver Assistant General Manager on Nov 9, 2023
Dear Jeff Parsons:Thank you for your recent stay at our hotel! I am glad you enjoyed your time with us. We can’t wait to welcome you home again soon!Sincerely,

10/10 Excellent

JAMES

Traveled with partner
Liked: Cleanliness, amenities
Love the decor
Stayed 1 night in Nov 2023
Response from Justin Weaver Assistant General Manager on Nov 8, 2023
Dear JAMES:Thank you for taking the time to share your recent experience at our hotel. We sincerely appreciate your feedback! Thank you again and we hope to see you soonSincerely,

10/10 Excellent

Mike

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The lobby and the room were very clean and unique. The room was better than some 4 and 5 star hotels we have stayed in. Breakfast was way above average as well.
Stayed 1 night in Nov 2023
Response from Justin Weaver Assistant General Manager on Nov 7, 2023
Dear Mike:Thank you for your recent stay at our hotel! I am glad you enjoyed our historic property. We can’t wait to welcome you home again soon!Sincerely,

10/10 Excellent

KidzMobb

Stayed 1 night in Nov 2023

10/10 Excellent

Dawn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Justin Weaver Assistant General Manager on Nov 6, 2023
Dear Dawn:Thank you for your recent stay at our hotel! I am glad you felt at home. We can’t wait to welcome you home again soon!Sincerely,

4/10 Poor

Angela

Stayed 1 night in Nov 2023
Response from Justin Weaver Assistant General Manager on Nov 5, 2023
Dear Angela:Thank you for taking the time to share your recent experience at our hotel. We sincerely appreciate your feedback, and we’re very sorry you were unhappy with your stay and the level of service you received. Your feedback is important as our goal is to ensure every guest feels at home while staying with us. Thank you again for your feedback.

10/10 Excellent

Doris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Justin Weaver Assistant General Manager on Nov 1, 2023
Dear Karen Lemond:Thank you for your recent stay at our hotel! I am glad you enjoyed your time with us. We can’t wait to welcome you home again soon!Sincerely,

8/10 Good

Thomas

Stayed 1 night in Oct 2023
Response from Justin Weaver Assistant General Manager on Nov 21, 2023
Dear Thomas:Thank you for your recent stay at our hotel! We can’t wait to welcome you home again soon!

10/10 Excellent

TORI

Stayed 1 night in Oct 2023
Response from Justin Weaver Assistant General Manager on Nov 21, 2023
Dear TORI:Thank you for your recent stay at our hotel! Wea are glad you enjoyed your time with us! We can’t wait to welcome you home again soon!

2/10 Terrible

James

Disliked: Staff & service
I booked this property several months in advance. I was charged over $400 for one night in a hotel that has a current rate of roughly $230. On top of that the front desk lady charged my card twice and told me it was my problem to deal with my bank. I will not be using this hotel ever again.
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place. Great location, clean, and friendly.
Stayed 2 nights in Oct 2023
Response from Justin Weaver Assistant General Manager on Oct 22, 2023
Dear Anonymous:Thank you for your recent stay at our hotel! I am glad you felt at home. We can’t wait to welcome you home again soon!Sincerely,

10/10 Excellent

eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location, walking distance to the Arena
Stayed 1 night in Oct 2023
Response from Justin Weaver Assistant General Manager on Oct 18, 2023
Dear eduardo:Thank you for your recent stay at our hotel! I am glad you enjoyed your time with us. We can’t wait to welcome you home again soon!Sincerely,

8/10 Good

Tamela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very unique and clean. I had everything I needed and more. Liked the proximity to restaurants.
Stayed 1 night in Oct 2023
Response from Justin Weaver Assistant General Manager on Oct 17, 2023
Dear Tamela:Thank you for your recent stay at our hotel! We are glad you felt at home. We can’t wait to welcome you home again soon!Sincerely,