Lobby
Check availability

Reviews of Homewood Suites by Hilton Indianapolis-Downtown

3 out of 5
Homewood Suites by Hilton Indianapolis-Downtown
211 S Meridian St, Indianapolis, IN

Reviews

9.2

Wonderful

Rating 10 - Excellent. 690 out of 1001 reviews" "
Rating 8 - Good. 211 out of 1001 reviews" "
Rating 6 - Okay. 45 out of 1001 reviews" "
Rating 4 - Poor. 32 out of 1001 reviews" "
Rating 2 - Terrible. 23 out of 1001 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Office Manager Cynthia Bunch on Apr 15, 2024
We are so grateful for your review. Thanks for sharing your rating with us and the community.

10/10 Excellent

Robin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Office Manager Cynthia Bunch on Apr 15, 2024
Thank you so much for this review. We really appreciate you being a guest. We’re here for you anytime.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are amazing, best I’ve seen in a while.
Stayed 1 night in Apr 2024
Response from Front Office Manager Cynthia Bunch on Apr 14, 2024
Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next visit to the Homewood suites Downtown Indianapolis.

8/10 Good

Marvin West

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very up to date and clean. Walking distance from a lot downtown. Parking i found across the street. $40 for 24 hours, Our room had everything, fridge, stove, utensils, The pull out couch was very hard,
Stayed 1 night in Apr 2024
Response from Front Office Manager Cynthia Bunch on Apr 13, 2024
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.

10/10 Excellent

Stephanie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were nice and clean, valet was convenient and quick.
Stayed 1 night in Apr 2024
Response from Front Office Manager Cynthia Bunch on Apr 10, 2024
Seeing that you had a great experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing the Homewood suites Downtown Indianapolis.

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great surface and clean rooms!
Stayed 1 night in Apr 2024
Response from Front Office Manager Cynthia Bunch on Apr 10, 2024
Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next visit to the Homewood suites Downtown Indianapolis

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Office Manager Cynthia Bunch on Apr 10, 2024
We are so grateful for your review. Thanks for sharing your rating with us and the community.

10/10 Excellent

Karen, Knox

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very large rooms.
Stayed 2 nights in Apr 2024
Response from Front Office Manager Cynthia Bunch on Apr 13, 2024
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.

10/10 Excellent

Carolyn

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family of 6 absolutely loved this facility! The tall ceilings in the suite gave us the illusion of a bigger room, so we weren't cramped at all. We will book again for our next trip!
Stayed 1 night in Apr 2024
Response from Front Office Manager Cynthia Bunch on Apr 7, 2024
On behalf of all of us at Homewood suites Downtown Indianapolis I would like to thank you for sharing this great review about our hotel! We are thrilled that you enjoyed your experience.

8/10 Good

Deanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall everything was great except for getting back to the room Saturday night street was blocked off
Stayed 1 night in Apr 2024
Response from Front Office Manager Cynthia Bunch on Apr 7, 2024
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.

10/10 Excellent

Amber

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
It was easy to get to the stadium
Stayed 1 night in Apr 2024
Response from Front Office Manager Cynthia Bunch on Apr 5, 2024
Thank you for your review. We are happy to hear that you enjoyed your stay with us. Hope to see you again.

10/10 Excellent

Jasmita

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Office Manager Cynthia Bunch on Apr 15, 2024
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.

8/10 Good

Tamara

Stayed 3 nights in Mar 2024
Response from Front Office Manager Cynthia Bunch on Apr 23, 2024
We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone. We really appreciate you being a guest. We’re here for you anytime.

8/10 Good

Judah

Traveled with family
Liked: Cleanliness, amenities
Very clean.
Stayed 1 night in Mar 2024
Response from Front Office Manager Cynthia Bunch on Mar 30, 2024
Thank you for your review. We will share this with the hotel team to let them know how we are doing.

10/10 Excellent

Steve

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2023
Response from Front Office Manager Cynthia Bunch on Mar 30, 2024
Thank you for your review. We will share this with the hotel team to let them know how we are doing.

10/10 Excellent

Lisa

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful room! Great location! Walk to restaurants and bars! Decor was great!
Stayed 1 night in Mar 2024
Response from Front Office Manager Cynthia Bunch on Mar 29, 2024
Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next visit to the Homewood suites Downtown Indianapolis.

8/10 Good

Amber

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
Beautiful building. Breakfast is good. Coffe was good. Staff is friendly. Suite that sleeps 5 with the pull out couch was super nice. Very spacious. The area was loud and brought the cops with sirens all night long making it difficult to sleep. The pool room was super warm and felt nice. Unfortunately the pool was freezing and within a few minutes my friend got a giant hair ball wrapped around her toe. The room otself was great. The bathroom door is a barn door and in theory its great.. but its so heavy. There's no handle on the inside👀 Has to be fixed. Very difficult to open from inside. Overall, its a yes for me.
Stayed 1 night in Mar 2024
Response from Front Office Manager Cynthia Bunch on Mar 25, 2024
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay
Stayed 1 night in Mar 2024
Response from Front Office Manager Cynthia Bunch on Mar 20, 2024
Thank you for taking the time to leave us a review. We cannot wait to see you again at the Homewood Suites Indianapolis downtown.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Big, beautiful rooms. The Front Desk manager was kind enough to walk us to our room after a key malfunction, to make sure we didnt have to walk back!
Stayed 1 night in Mar 2024
Response from Front Office Manager Cynthia Bunch on Mar 16, 2024
Seeing that you had a great experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing the Homewood suites Downtown Indianapolis.

8/10 Good

Jordan

Stayed 1 night in Mar 2024
Response from Front Office Manager Cynthia Bunch on Mar 31, 2024
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.

10/10 Excellent

Lloyd, Attica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here. Right in the middle of everything.
Stayed 1 night in Mar 2024
Response from Front Office Manager Cynthia Bunch on Mar 10, 2024
Seeing that you had a great experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing the Homewood suites Downtown Indianapolis.

10/10 Excellent

Penni

Stayed 1 night in Mar 2024
Response from Front Office Manager Cynthia Bunch on Mar 24, 2024
Thank you so much for this review. We really appreciate you being a guest. We’re here for you anytime.

10/10 Excellent

tyler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice very clean the room was perfect! Wish I could have stayed for another night. Hotel had free breakfast and it was delicious
Stayed 1 night in Feb 2024
Response from Front Office Manager Cynthia Bunch on Feb 28, 2024
On behalf of all of us at Homewood suites Downtown Indianapolis I would like to thank you for sharing this great review about our hotel! We are thrilled that you enjoyed your experience.

8/10 Good

Morgan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a very nice hotel. Very clean room and nice staff. Only complaints were the noise level outside our room (yelling and screaming outside from 2am on), maid knocking on the door every thirty minutes after 9am to see if we had left (check out wasn’t until 11am) and the room being very cold despite turning up the temperature several times.
Stayed 1 night in Feb 2024
Response from Front Office Manager Cynthia Bunch on Feb 16, 2024
Thank you for your review. We will share this with the hotel team to let them know how we are doing.

10/10 Excellent

Tina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Common areas of hotel not so good, but the room was really great. Very good location if going to Lucas Oil. Would stay again.
Stayed 1 night in Feb 2024
Response from Front Office Manager Cynthia Bunch on Feb 16, 2024
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.

10/10 Excellent

Alecia

Liked: Cleanliness, staff & service, property conditions & facilities
Great ! Flawless I plan on coming back on my next trip to Indianapolis
Stayed 1 night in Feb 2024
Response from Front Office Manager Cynthia Bunch on Feb 14, 2024
On behalf of all of us at Homewood suites Downtown Indianapolis I would like to thank you for sharing this great review about our hotel! We are thrilled that you enjoyed your experience.

10/10 Excellent

Jenna, Fort Wayne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I thoroughly enjoyed our stay at Homewood Suites. The room was clean and spacious. The continental breakfast was great. We felt safe with security checking room cards during the later hours. If we had to come up with one downside is there is only one elevator. But the stairs always an option!! We would love to return!
Stayed 2 nights in Feb 2024
Response from Justin Weaver Assistant General Manager on Feb 12, 2024
Jenna,On behalf of all of us at Homewood Suites Downtown Indianapolis I would like to thank you for sharing this review about our hotel! We are thrilled that you enjoyed your experience. Thank you again and have a fantastic day!

10/10 Excellent

Tyler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were excellent. Many people around at night time.
Stayed 1 night in Feb 2024
Response from Justin Weaver Assistant General Manager on Feb 12, 2024
Dear Tyler, We appreciate your feedback and are glad you enjoyed your time with us! We hope to welcome you home again soon!

10/10 Excellent

Gary

.
Stayed 2 nights in Dec 2023
Response from Front Office Manager Cynthia Bunch on Feb 11, 2024
Thank you so much for this review. We really appreciate you being a guest. We’re here for you anytime.

4/10 Poor

Amber

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Justin Weaver Assistant General Manager on Feb 6, 2024
Dear Amber, We appreciate your feedback and are glad you enjoyed your time with us! We hope to welcome you home again soon!

4/10 Poor

jeremy

Traveled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
After getting to our room we found our toilet did not flush. There was no water pressure and no hot water for 2 hours. We were put in a suite with the thermostat not working and bathroom door was off the hinges. Had to switch rooms. Almost late for our dinner reservations due to this. Non friendly staff at the front desk that seemed inconvenienced with questions or requests. Beds were not comfortable. The room was otherwise clean. Hate to leave a review like this but the above was factual. Inconvenienced was an understatement.
Stayed 2 nights in Jan 2024
Response from Justin Weaver Assistant General Manager on Jan 29, 2024
Dear jeremy:Thank you for taking the time to share your recent experience at our hotel. We sincerely appreciate your feedback, and we’re very sorry you experienced a less than ideal stay. Your feedback is important as our goal is to ensure every guest feels at home while staying with us and I would definitely be passing these words along to ensure improvement where needed. We hope you will consider staying at Homewood Suites in the future. Sincerely,

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front Office Manager Cynthia Bunch on Feb 4, 2024
Thank you so much for taking the time to leave us a review - it's much appreciated!

10/10 Excellent

Matt

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Justin Weaver Assistant General Manager on Jan 23, 2024
Dear Matt, We appreciate your feedback and are glad you enjoyed your time with us! We hope to welcome you home again soon! Sincerely

6/10 Okay

Tracy

Traveled with family and small children, Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
The staff (specifically the front desk) was not as welcoming and helpful as I expected them to be. The lobby was always cold from the main doors constantly opening. No additional heaters set up which would have been helpful. The only thing they had was a tiny fireplace that did nothing. Our room was located on the first floor that overlooked a garbage alley filled with trash and homeless people that we could hear arguing/talking. It was a shock to be honest. Lastly, the beds were squeaky and not comfortable. Beds need to be replaced.
Stayed 3 nights in Jan 2024
Response from Justin Weaver Assistant General Manager on Jan 16, 2024
Dear Tracy: Thank you for taking the time to share your recent experience at our hotel. We sincerely appreciate your feedback, and we’re very sorry you experienced a less than ideal time with us. Your feedback is important as our goal is to ensure every guest feels at home while staying with us. We hope you will consider staying at Homewood Suites in the future. Sincerely,

6/10 Okay

mahmoud, Evanston

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Place has unique rooms and the pool is nice, but the bathroom door for example didn’t lock and the pillows were a little uncomfortable. The big disappointment was breakfast, paying 200 a night, you would think that at least the dishes would not be styrofoam and the food would be a little better
Stayed 1 night in Jan 2024
Response from Justin Weaver Assistant General Manager on Jan 13, 2024
Dear mahmoud: Thank you for taking the time to share your recent experience at our hotel. We sincerely appreciate your feedback, and we’re very sorry you experienced less than ideal sleep with uncomfortable pillows and were disappointed with breakfast. Your feedback is important as our goal is to ensure every guest feels at home while staying with us. We hope you will consider staying at Homewood Suites in the future. Sincerely,

6/10 Okay

Jill

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and staff! Room was extra large and spacious with great kitchenette. Breakfast was wonderful!!!! Water pressure was terrible in shower and sink, pillows were huge and only one elevator for whole hotel which led to long waits...and had sign to socially distance but no one did because had to take elevator when it came. Stairwell available but tough for older guests.
Stayed 1 night in Jan 2024
Response from Justin Weaver Assistant General Manager on Jan 13, 2024
Dear Jill: Thank you for taking the time to share your recent experience at our hotel. We sincerely appreciate your feedback, and we’re very sorry you experienced less a few hiccups with your stay. Your feedback is important as our goal is to ensure every guest feels at home while staying with us. We hope you will consider staying at Homewood Suites in the future. Sincerely,

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Front counter and valet workers were very helpful
Stayed 1 night in Jan 2024
Response from Justin Weaver Assistant General Manager on Jan 13, 2024
Dear James, Thank you for staying at the Homewood Suites Indianapolis Downtown. We appreciate your feedback and are glad you enjoyed your time with us! We hope to welcome you home again soon! Sincerely,

8/10 Good

Laura

Traveled with family
Liked: Staff & service
Great location, needs updating
Great location, friendly staff. Could use a facelift, but everything was clean. Nice spacious room!
Stayed 1 night in Jan 2024
Response from Justin Weaver Assistant General Manager on Jan 13, 2024
Dear Laura, Thank you for staying at the Homewood Suites Indianapolis Downtown. We appreciate your feedback and are glad you enjoyed your time with us! We hope to welcome you home again soon! Sincerely,

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Justin Weaver Assistant General Manager on Jan 13, 2024
Dear Antonio, Thank you for staying at the Homewood Suites Indianapolis Downtown. We appreciate your feedback and are glad you enjoyed your time with us! We hope to welcome you home again soon! Sincerely,

6/10 Okay

Annette

Traveled with family
Liked: Cleanliness, property conditions & facilities
Meh...
Hotel was "Meh". Elevator was incredibly slow, so ended up taking the stairs, which was a pain with luggage, and shopping bags, etc. Ran out of tissues and asked for some to be brought to the room (along with some extra washcloths and bath soap), never did get it. Normally, in a hotel stay the requested items are delivered within 10-15 minutes.
Stayed 2 nights in Dec 2023
Response from Justin Weaver Assistant General Manager on Jan 6, 2024
Dear Annette: Thank you for taking the time to share your recent experience at our hotel. We sincerely appreciate your feedback, and we’re very sorry you were bothered by the speed of our elevator. I also want to apologize for the subpar service with promised toiletries never being delivered to your room. Your feedback is important as our goal is to ensure every guest feels at home while staying with us. We hope you will consider staying at Homewood Suites in the future. Sincerely,

10/10 Excellent

Cheryl

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Justin Weaver Assistant General Manager on Jan 3, 2024
Dear Cheryl, Thank you for staying at the Homewood Suites Indianapolis Downtown. We are glad you enjoyed your time with us! We hope to welcome you home again soon! Sincerely,

10/10 Excellent

Jennifer

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with walkable access to Lucas Oil or Gainbridge Fieldhouse, several restaurants and bars nearby. Room was very nice, large with refrigerator microwave and ceiling fan.
Stayed 2 nights in Dec 2023
Response from Justin Weaver Assistant General Manager on Jan 3, 2024
Dear Jennifer, Thank you for staying at the Homewood Suites Indianapolis Downtown. We appreciate your feedback and are glad you enjoyed your time with us! We hope to welcome you home again soon! Sincerely,

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was one of the nicest rooms I’ve stayed in. So spacious and comfortable. Amazing staff from front desk to valet parking. Will definitely stay again.
Stayed 1 night in Dec 2023
Response from Justin Weaver Assistant General Manager on Jan 6, 2024
Dear Tiffany, Thank you for staying at the Homewood Suites Indianapolis Downtown. We appreciate your feedback and are glad you enjoyed your time with us! We hope to welcome you home again soon! Sincerely,

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Justin Weaver Assistant General Manager on Jan 2, 2024
Dear Cheryl, Thank you for staying at the Homewood Suites Indianapolis Downtown. We appreciate your feedback and are glad you enjoyed your time with us! We hope to welcome you home again soon! Sincerely,

10/10 Excellent

sherman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Justin Weaver Assistant General Manager on Jan 2, 2024
Dear sherman, Thank you for staying at the Homewood Suites Indianapolis Downtown. We appreciate your feedback and are glad you enjoyed your time with us! We hope to welcome you home again soon!

8/10 Good

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Front Office Manager Cynthia Bunch on Feb 4, 2024
Thank you so much for taking the time to leave us a review - it's much appreciated!

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Justin Weaver Assistant General Manager on Dec 28, 2023
Dear Jonathan,Thank you for staying at the Homewood Suites Indianapolis Downtown. I am glad you enjoyed your time with us and cannot wait to welcome you back!Sincerely,

10/10 Excellent

Wyatt

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pacers
Stayed 1 night in Dec 2023
Response from Justin Weaver Assistant General Manager on Dec 26, 2023
Dear Wyatt, Thank you for staying at the Homewood Suites Indianapolis Downtown. We appreciate your feedback and are glad you enjoyed your time with us! We hope to welcome you home again soon! Sincerely,

10/10 Excellent

Heather, Inwood

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Great location. Valet parking timely and easy. Hotel staff were pleasant and friendly. Room was spacious, very comfortable. One of the best hotels I’ve ever stayed in!
Stayed 2 nights in Dec 2023
Response from Justin Weaver Assistant General Manager on Dec 26, 2023
Dear Heather, Thank you for staying at the Homewood Suites Indianapolis Downtown. We appreciate your feedback and are glad you enjoyed your time with us! We hope to welcome you home again soon! Sincerely,

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Justin Weaver Assistant General Manager on Dec 26, 2023
Dear Mark,Thank you for staying at the Homewood Suites Indianapolis Downtown. We hope to welcome you home again soon! Sincerely,