Ratings based on 464 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

Posted Oct 14, 2014
Cons: Breakfast food
Location: Behind Keystone mall. Lots of great shopping, restaurants and access to everything Indianapolis has to offer.
We stayed for two nights and were very comfortable. The staff is professional and very friendly. The rooms are big, comfortable and clean.
Comment from Hotel Management
Oct 17, 2014 by Content, Hotel Management
Thank you very much for your kind and positive words. They are absolutely, very much appreciated by the entire hotel staff. We hope to see you again if you're ever in the area in the future. Thanks again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Kentucky

4WD Jamboree Trip

Posted Sep 23, 2014
This was our second stay at the Hyatt Keystone. It was just as enjoyable as the first time and we do plan on coming back.
Comment from Hotel Management
Sep 24, 2014 by Content, Hotel Management
Be careful what you say...we're holding you to that :-). Thanks for your very positive feedback. We hope to see you soon. Thanks,
5 out of 5
Recommended
for Everyone
by A verified traveler from ohio

Great hotel, great staff, and great breakfast

Posted Aug 18, 2014
The staff was friendly and helpful, the hotel and room were clean and the breakfast was amazing! The bed was a little uncomfortable for my taste but I usually sleep on a very firm mattress. The location of this hotel was perfect! Would deffinatly visit again.
Comment from Hotel Management
Aug 22, 2014 by Content, Hotel Management
Thanks for your kind words. We're going to hold you to that statement if you're ever in Indy again :-). Truth be told, we appreciate your business and hospitably invite you back :-). Thanks again,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 18, 2014
Hotel was nice. Offered a decent breakfast. Had very good snacks available at check in.
Comment from Hotel Management
Aug 19, 2014 by Content, Hotel Management
Just a really quick note to say: "Thanks Very Much For Your Positive Words/Opinion". We all greatly appreciate the sentiment...and hope to see you again in the eventual future. Thanks,
5 out of 5
Recommended
for Everyone
by A verified traveler

MotoGP Weekend

Posted Aug 11, 2014
Pros: It was clean. Staff were friendly. Breakfast was one of the nicest I have had.
Cons: I cannot think of a single thing.
Location: at the north end of town, easy access to the bypass, close to a hand full of nice restaurants.
Looked at other hotels but chose this one for the outdoor pool, the breakfast, and it had nice reviews and photographs. We were a little farther from the Speedway but it was no big deal. I would drive an extra few miles to stay here again.
Comment from Hotel Management
Aug 14, 2014 by Content, Hotel Management
That's what we like to hear! :-) Thanks so much for your glowing comments. They will be shared w/ the entire staff ASAP. And I can guarantee that they'll be appreciated more than you could know. We hope to see you again in the future. Thanks,
4 out of 5
Recommended
for Couples
by A verified traveler from Indianapolis In

Expected higher standards

Posted Aug 11, 2014
Pros: Location
Cons: Pretty standard for the price.
Location: Location is good close to shopping, restaraunts, downtown, and other attractions.
I thought for the cost the hotel would have had higher standards. It was all ok not exceptional. Better suited for families not a couples get away.
Comment from Hotel Management
Aug 14, 2014 by Content, Hotel Management
I'm sorry we didn't WOW you w/ your entire hotel experience. That is indeed our only goal and we continue to focus and re-focus on achieving it. We continue to improve each day, and I know we will not be denied :-). Thanks very much for your constructive input.
3 out of 5
Recommended
for Everyone
by A verified traveler

Good Pick

Posted Aug 4, 2014
Pros: Buisness Center
Cons: Pillows awful; but good bed! Air conditioner way to loud, impossible to sleep.
Location: Great location near fair and zoo! Tons of restaurant choices!
Great Morning Breakfast, friendly staff, safe and FREE parking! Super Loud air conditioner and very small bathroom. Love the living space in the room:)
Comment from Hotel Management
Aug 6, 2014 by Content, Hotel Management
Thanks for your constructive comments. We truly appreciate them. I apologize as there's not much we can do about the size of the bathroom...but you'd better believe we'll attend to the air conditioner immediately. Thanks again,
4 out of 5
Recommended
for Everyone
by A verified traveler from Winnipeg, MB

Nice Hotel with a good breakfast

Posted Jul 29, 2014
Pros: Staff, room, and breakfast
Cons: Dinner menu, room service
Location: Very close to a higher end fashion mall and only a couple minutes from a fairly large shopping mall.
I was happy overall with this hotel. The staff, room, and breakfast were great! It was however lacking a hot tub and of all the places we stayed this trip the menu choices for dinner were not very good. The food available had no room service offered nor an actual restaurant. You had to either go down to bring hour food to your room or eat at a few tables arranged in the lobby. Overall experience was nice but not top notch.
Comment from Hotel Management
Jul 31, 2014 by Content, Hotel Management
Thanks very much for your feedback. We definitely greatly appreciate it. I would like to answer a few of your concerns: 1) I'm sorry we don't have a hot tub. Indeed, we do not advertise or market that we have one. 2) I'm sorry we don't offer room service. Indeed, it's a Hyatt Place brand standard NOT to offer room service, as that's not what the brand wants to do...and being a franchisee, we have no choice but to comply. 3) I'm sorry you weren't satisfied w/ the menu offerings. Indeed, once again, it's a Hyatt Place brand standard to offer the specific menu as their goal is to produce continuity across all hotels w/in the brand. Thanks again for your feedback. We greatly appreciate it.
5 out of 5
Recommended
by A verified traveler

Excellent Hotel stay

Posted Jul 27, 2014 on Hotels.com
Very friendly staff and great breakfast.
Comment from Hotel Management
Jul 29, 2014 by Content, Hotel Management
I can't express in volume, the amount of gratitude we all feel in response to your kind-hearted and appreciative words. Thanks so much,
5 out of 5
Recommended
for Business Travelers
by Jane Marie from Ohio

Quality hotel, easy access for business travelers

Posted Jul 22, 2014 on Hotels.com
Pleasant surroundings and close to many amenities. Breakfast was adequate and the food looked freshly prepared. Quiet surroundings. Rooms were comfortable and the living room area was a welcome addition.
Comment from Hotel Management
Jul 28, 2014 by Content, Hotel Management
Just wanted to take a quick moment and thank you for such a positive review & stay-description. Myself and the rest of the entire staff appreciate your words as validation for our hard work, very much. Thanks,