Ratings based on 915 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by Amy from Richmond, IN

Great front desk staff!

Posted Jun 3, 2014
The hotel is located conveniently downtown close to everything. I can't say enough great things about the front desk staff. They were wonderful. The room was clean but overall the hotels seems outdated. The pillows and bed were comfortable, though. I had to clean the coffee maker out myself, as it was too dirty to make coffee at first. The worst part was housekeeping attempting to come in our room at 9:30 am before we were even awake. That disruption woke us all up.
5 out of 5
Recommended
for Everyone
by Jean from Galveston, Indiana

Great hotel

Posted May 18, 2014
The staff was extremely friendly and very helpful.
Comment from Hotel Management
May 28, 2014 by Brian, Hotel Management
Dear Jean, Thank you for your kind review. We look forward to welcoming you back to the Hyatt Regency Indianapolis! Best Regards, Keith Spinden General Manager
5 out of 5
Recommended
for Everyone
by Susan from Ohio

A Wonderful place to stay in Indianapolis

Posted May 17, 2014
Pros: Our room was very attractive and comfortable and afforded a wonderful view of the capitol.
Cons: The entrance resembles a parking garage; the lobby area is rather sterile. During the night periodic street noise was audible on the 11th floor.
Location: There are many wonderful restaurants and shops within easy walking distance of the hotel.
The room was clean, attractive and well appointed. While not large, it was not at all cramped for two adults, although the two queen bed room might be a bit small for a family. The lavatory was very bright, modern, stylish and appealing.The staff was especially pleasant and helpful. We had a lovely breakfast in the hotel casual restaurant.
Comment from Hotel Management
May 28, 2014 by Brian, Hotel Management
Dear Susan, I appreciate the time you took to write a great review for us! I’m happy to hear you enjoyed your stay in the hotel. Please come visit us again soon! Best Regards, Keith Spinden General Manager
5 out of 5
Recommended
for Everyone
by Barb from Baltimore

Hotel in city center

Posted May 14, 2014
Pros: Location. Clean.
Cons: The air conditioning in the room was not working properly and needed to be fixed. The serviceman came up promptly and fixed the problem.
Location: Pacers and Colts games close by. War memorials. White River park.
Very nice hotel. Walking distance to many sites in the city.
Comment from Hotel Management
May 28, 2014 by Brian, Hotel Management
Dear Barb, I’m glad to hear you enjoyed your stay in the hotel and got to take advantage of our prime location in the heart of downtown Indianapolis. Please come see us again soon! Best Regards, Keith Spinden General Manager
3 out of 5
by A verified traveler

Good location for downtown stay

Posted May 14, 2014
Pros: Nice layout. Friendly staff. Lounge on first floor was comfortable and bartender was excellent.
Cons: Remove the motion sensors and double check cleanliness of the room.
Location: The downtown location was very convenient to restaurants, bars, and the Center City Shopping Mall
When we entered the room we found that the bathroom had soiled towels and waste can was full. After reporting to hotel front desk, the bathroom was cleaned while we went to dinner. Motion sensor lights were so sensitive that they came on all night long from just turning in bed. Motion sensor on thermostat caused the room to get very warm while sleeping.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel and close to the convention center

Posted May 7, 2014
Pros: I liked that it was connected with the convention center by overhead walkways and to the Circle Center mall.
Cons: no comment
Stayed two nights and was pleased with the accommodations.
Comment from Hotel Management
May 28, 2014 by Brian, Hotel Management
Dear Guest, It’s great to see you enjoyed the hotel and our great location! Please come see us again soon. Best Regards, Keith Spinden General Manager
5 out of 5
Recommended
for Everyone
by karl

Nice renovation.

Posted Apr 29, 2014
The hotel is lovely, and the breakfast option was well with the extra cost. Buffet for breakfast closes at 10:00, but good options on the menu after that. This hotel was once a bit tired, but the renovation is first class,and the finishes are well upgraded.
Comment from Hotel Management
May 2, 2014 by Brian, Hotel Management
Dear Guest, Thank you for your kind comments regarding your recent stay. We are very proud of our renovations and glad to hear you like them as well! Please come visit again soon! Best Regards, Keith Spinden General Manager
5 out of 5
Recommended
for Everyone
by candi from Indianapolis In

Great experience

Posted Apr 27, 2014
We had an awesome wknd at the Hyatt. Room was very clean and the staff was very pleasant and courteous
Comment from Hotel Management
May 7, 2014 by Brian, Hotel Management
Thanks Candi! So glad to hear about your great experience. Come see us again soon! Best Regards, Keith Spinden General Manager
5 out of 5
Recommended
for Everyone
by Jane from Kentucky

Outstanding Experience

Posted Apr 24, 2014
Pros: We liked that it was easy to drive in, the room was beautiful and immaculate, and the employees were very helpful and available instantly.
Cons: I can't think of anything I would improve
Location: This Hyatt is downtown and a short walking distance to Colts stadium, a shopping mall and restaurants.
We found this hotel and the service excellent, from the valet parking attendants to the front desk to the room. We were there to see a concert at the Murat Theater which was a short cab ride. We were able to get a taxi immediately with help from the parking valet. Our room was beautiful, immaculate, and comfortable. We would stay there anytime.
Comment from Hotel Management
May 7, 2014 by Brian, Hotel Management
Dear Jane, I appreciate you taking the time to write a review and also for your kind words. Please come visit us again soon! Best Regards, Keith Spinden General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted Apr 20, 2014
Hotel atrium looks nice. Room was quiet and comfortable.
Comment from Hotel Management
May 7, 2014 by Brian, Hotel Management
Dear Guest, I am happy to hear you enjoyed your stay with us. We look forward to seeing you again soon! Best Regards, Keith Spinden General Manager