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Reviews of FairBridge Inn Express Indianapolis South

2 out of 5
FairBridge Inn Express Indianapolis South
602 E Thompson Road, Indianapolis, IN

Reviews

3.8
Rating 10 - Excellent. 11 out of 138 reviews" "
Rating 8 - Good. 8 out of 138 reviews" "
Rating 6 - Okay. 19 out of 138 reviews" "
Rating 4 - Poor. 16 out of 138 reviews" "
Rating 2 - Terrible. 84 out of 138 reviews" "

3.8/10

Cleanliness

5.6/10

Staff & service

3.6/10

Amenities

3.6/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

6/10 Okay

Caitlyn

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Not the best room
Stayed 2 nights in Feb 2023

2/10 Terrible

Drew

Stayed 1 night in Feb 2023

4/10 Poor

Dominique

Traveled with partner
Disliked: Cleanliness, amenities
I got bit by bed bugs so I am disappointed about that also there is a 50.00 deposit that is not mentioned no were on this website and still has not yet been refunded back to my credit card.

4/10 Poor

clifford

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing
Stayed 2 nights in Oct 2022

2/10 Terrible

Cortney

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Where do I start?! First, the hotel constantly smells like someone is smoking marijuana. We get into our room and there is no toilet paper, no sheets on the bed, no towels, not even a T.V. remote. They switched our rooms instead of putting what was needed into the original room which was no fine, no big deal to me. HOWEVER! Sunday morning at 1:32 a.m. me and my children get woken up by someone trying to get into our room! The lady who checked us in NEVER SWITCHED US OVER IN THE COMPUTER SO THEY CHECKED SOMEONE INTO THE ROOM WHICH SWITCHED TO!!! Yes the gentlemen working that night apologized for the inconvenience, it wasn't his fault at all as he wasn't the one that checked us in but still, good grief. The toilets look like they haven't ever been clean, no bathroom mirror, the bathtub is broken and there is no breakfast or pool. There are mattresses in the pool area, NOT a pool...... don't check in here unless you're a drug dealer or absolutely desperate.
Stayed 2 nights in Oct 2022

2/10 Terrible

Jonathan

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had multiple cockroaches on the bed and in the refrigerator. I was there for about 30 minutes before deciding to leave. Asked the guy at the front desk for a refund. He said that it would appear on my account in about 2-3 Business Days. Needless to say, I have yet to see it and it's been a few weeks now.
Stayed 1 night in Sep 2022

8/10 Good

Rhoda

Stayed 1 night in Sep 2022

2/10 Terrible

Ivan

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Had to ask for towels, blankets,and repair outlets for c-pap equipment. Behind toilet the molding was broken and showed hole in the walls. Look like rodents could visit us in the night. Wife felt very uncomfortable.
Stayed 3 nights in Sep 2022

2/10 Terrible

Nathavood

Stayed 1 night in Sep 2022

2/10 Terrible

Jonelle

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is the worst. Dead bugs in the fridge, this falling out of the bed, molding falling off the wall, holes in the wall, smelled like someone smoked through the entire motel, the fan in the bathroom made noise.
Stayed 2 nights in Sep 2022

2/10 Terrible

Matthew

Stayed 1 night in Aug 2022

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roaches
Stayed 1 night in Aug 2022

2/10 Terrible

Corina

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an employee use his key and try to come in my room at 11pm. I had kids in my room as well. Thank goodness I had the latch on and he couldn’t open the door all the way.
Stayed 2 nights in Aug 2022

6/10 Okay

Chasity

Traveled with partner
Disliked: Amenities, property conditions & facilities
It was a ok room but we hardly got to rest do to roaches crawling on bed and on table
Stayed 1 night in Aug 2022

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
DON’T STAY HERE
I stay in a lot of cheap hotel rooms, so I am not picky… but this place is by far the worst I have even seen. There is no pool… it isn’t just closed temporarily, it is a storage room now. It is so bad it doesn’t feel safe. The smoke detectors are hanging off the wall. The door was difficult to close and latch (it looked like it had been pried open in the past). The toilet was clogged up. There were at least 3 rooms with broken windows boarded up. There were stains and trash left in the room. I didn’t know they made bed sheets that rough. I know it is cheap, but you can find a nearby hotel “with a number in the name” that will at least feel clean and up to fire code!
Leaking (actually it was running) bathtub
Fixtures and outlets were broken. Phones wouldn’t charge because the outlets were so loose)
Stayed 1 night in Aug 2022

2/10 Terrible

Justin

Disliked: Cleanliness, amenities, property conditions & facilities
was close to downtown Indianapolis but was infested with roaches
Stayed 4 nights in Aug 2022

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was bugs
Stayed 5 nights in Aug 2022

2/10 Terrible

Nathan

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Strong smell of incense in room, bugs, broken bed, bathroom mold
Stayed 4 nights in Aug 2022

4/10 Poor

Paul

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I got what I paid for
There were holes in the wall, and in the bathroom, there was an open wall fixture where one could see the hot wires. I saw two roaches crawling around. The room took forever to cool off because the AC unit was in major need of repair. There were no chairs to sit on. The room smelled of smoke even though it was supposed to be non-smoking. The lighting in the building, some fixtures worked, others didn't it felt like I was on the set of a gritty cop drama. The front area looks nice, but the rest of the place doesn't.
Stayed 3 nights in Aug 2022

2/10 Terrible

Laurel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
Roaches!! No smoke alarm detector in the room.
Stayed 1 night in Jun 2022

2/10 Terrible

Maximiliano

Stayed 1 night in Jun 2022

2/10 Terrible

Tiffany

Stayed 1 night in Jun 2022

2/10 Terrible

Samir, Bolingbrook

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was rude and condition of room was bad. non smoking room full of cigerrates smoke
Stayed 1 night in Jun 2022

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
what a dump
Hotel was pathetic. Room had torn carpet , hole in wall, ripped out baseboard, broken toliet paper holder. Room and hotel halls had no smoking signs but rooms and hotel smelled with cigarette smoke.. We checked in...and checked out. By far the worst property we've see on hotel.com
Stayed 4 nights in May 2022

2/10 Terrible

Michael

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Nasty on top of more Nasty
Stayed 3 nights in May 2022

2/10 Terrible

Daniel

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The condition of my room was horrible. Missing smoke detector. The peephole in the door was missing and had a wadded up paper towel stuck in it. The latch for the door that allows you to open it slightly and prevent someone from pushing it open was missing. The television remote had no batteries. There was no clock, no telephone, no refrigerator (other room booked had fridge). There was an electrical box in the bathroom with no cover and exposed wires. There were holes in the drywall near the door and in the bathroom. Room was dirty. Curtains did not completely block window and the lights outside in the parking area were very bright (I like the bright lights for deterring thieves from breaking into cars, not so much that they shone in my face all night). Someone opened my door at 4:30 am which woke me up, naturally this put me on edge and I was not able to fall back asleep.
Stayed 1 night in May 2022

2/10 Terrible

Parris

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty and old.
Stayed 1 night in May 2022

4/10 Poor

Christopher E

Disliked: Cleanliness, property conditions & facilities
There were roaches crawling on the walls, the bed linens were not clean and had holes in them. There was a smell of Marijuana as walked down the hall coming to.my room.
Stayed 1 night in May 2022

2/10 Terrible

Amber

Traveled with family and small children, Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It was affordable, but it wasn’t clean, only a think cover on the beds and we found a roach under the bed.. when we brought it to staff attention they said tbh that is the least of the worries here!
Stayed 1 night in May 2022

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Could’ve been better
It was an okay stay. The hallways smelled like weed the whole time. The bed and frames were rough and falling apart. The cleanliness could’ve been way better.
Stayed 2 nights in Apr 2022

4/10 Poor

Frank

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

2/10 Terrible

AO

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room, sheets, towels, bathroom was dirty, pills all over the beds, strong marihuana smell, we immediately notify the front desk and left the place. still waiting my money back. PD: The person at the front desk was doing a got job but the people in charge of cleaning and taking care of bulding are useless.
Stayed 1 night in Apr 2022

2/10 Terrible

James

Disliked: Property conditions & facilities
Don’t stay here
It was terrible. Had to leave and no refund. No air conditioning and was being bitten by bed bugs in bed. No towels and room was old and run down. T terrible olace
Stayed 1 night in Apr 2022

2/10 Terrible

Tanesha

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

2/10 Terrible

Dale

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Paint chipped everywhere, holes in walls, toilet seat not connected, carpet ripped, fridge not working, loose electrical boxes. A disaster in every way. Should be condemned and demolished.
Stayed 1 night in Apr 2022

2/10 Terrible

Carla

Stayed 1 night in Apr 2022

4/10 Poor

Sharlyn

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Avoid.
Very old. Only light working was the bathroom. No toilet paper. No functional outlets. Staff did manage to get this lamp to work. Very disappointed. It was very late when we arrived and had already prepaid for the room we slept in our close and left without showering. Towels were threadbare. Not worth the price or your time.
Stayed 1 night in Apr 2022

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

2/10 Terrible

Clifford

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get less than you pay for!!!
Just aweful. I expected a cheap room. But the outlets was falling out if the walls. The walls were missing paint where atems had been removed. The blankets and matresses had many stains. The tub leaked and ran all night. Paid for 2 queens but got 2 fulls. Offered a smaller room in Worse condition with 2 queens. No thanks. Had no towels in room. When asked clerk for some he said he would being them. Which we still didnt have come morning. Asked clerk again and he said he did not have accesa to the towels. Then he left at 7am and office was u attended until after 730am when a "manager" came in. He finally got us 3 towels. One of the beds only had 1 pillow and no fitted sheet. A/C thermostat didnt work. It was either full blast hot full blast cold or off. Also the hallways smelled of marajana at night and stall dirt in the morning.
Stayed 1 night in Apr 2022

6/10 Okay

Verified traveler

Business traveler
Unexpected deposit required
I didnt get passed the front desk. The room was paid for on hotel.com by a third party and when i got there, the front desk staff me.ber asked for a $50 deposit. I couldnt pay the $50 so i had to cancel the reservation.
Stayed 1 night in Mar 2022

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dirty and felt unsafe. There no sheets on the beds when we entered the room and it was not clean.
Stayed 1 night in Mar 2022

2/10 Terrible

Michael

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Holes in baathroom no cover on outlet
Stayed 2 nights in Mar 2022

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The most disgusting place I have ever been to.
Stayed 1 night in Mar 2022

4/10 Poor

Dan

Disliked: Cleanliness, property conditions & facilities, room comfort
First thing we see...a used tampon on the floor in the corner.
Stayed 1 night in Feb 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Teamwork makes the dreamwork
I have always enjoyed my time here. I'd love to join the team & stay here, as has always been my home away from home! Amy
Stayed 1 night in Jan 2022

8/10 Good

Kaitlyn

Stayed 1 night in Jan 2022

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Get What You Pay For
Roaches, crackheads, and falling apart rooms.
Stayed 1 night in Jan 2022

2/10 Terrible

Kristi

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

2/10 Terrible

JaKyra

Traveled with group
Disliked: Cleanliness, staff & service, room comfort
Bed bugs they kept my 50 deposit because it wasn’t put in system so I asked refund on remaining days and I still haven’t received it
Stayed 3 nights in Dec 2021

2/10 Terrible

Naseeb

Disliked: Cleanliness, property conditions & facilities
I like Red Lobster and Taco Bell side area clean
Stayed 1 night in Jan 2022