Ratings based on 431 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Luxurious hotel close to downtown

Posted Nov 20, 2014
We had booked two nights at two sperate times and they combined the reservations so we could get same room & put us in an executive suite! It was huge and amazing! It's also attached to convention center & Circle Center Mall so don't have to go out in cold.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom North Carolina

Back in Indy

Posted Nov 19, 2014
Pros: Location and service
Cons: Shower water temp as noted above
Location: Football stadium and great restaurants and shopping are in walking distance.
Great hotel, great service, great location. Only knock ,and it has happened both times I have stayed there, is that the water temp in shower , controlled by handle is very very sensitve and is either scalding hot or very cool warm. Almost impossible to get anything in between
Comment from Hotel Management
Nov 21, 2014 by GeneralManager, Hotel Management
Thank you for your feedback. I am sorry for the issue you experienced and I will speak to my Director of Engineering in this regard. Again, it was a pleasure to have you with us and we hope to welcome you back soon.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Indiana

COLTS FANS FAVORITE

Posted Nov 18, 2014
Pros: The location
Cons: Nothing I could see
Location: The location was my favorite thing because it is near Lucas Oil Stadium.
The hotel was lovely and the people working were very nice. A warning to anyone going down during a Colts game the lobby, bars, and restaurants are packed! For me this was to be expected because that was the very reason I was at the JW. One thing I really loved if you are going to the Colts game was that we never had to go outside. You can walk through the JW, across the sky walk, over to the convention center, and straight in to the stadium! It was awesome because it was cold and snowy and it is much shorter than walking outside to the stadium.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Nov 18, 2014
Pros: Location and services
Hotel was within easy walking distance to white river state park, the canal walk and a few blocks from the downtown center
Comment from Hotel Management
Nov 21, 2014 by GeneralManager, Hotel Management
Thank you for your kind comments and we are delighted you enjoyed your visit. We hope to welcome you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 17, 2014
Pros: Friendly staff and excellent hotel facilities.
Location: We were in town for the Bands of America National Competition and the hotel was conveniently located to allow for an easy walk to Lucas Oil Stadium.
We had a great time at the JW Marriott. It has a great location with the convenience of the Sky Walk to comfortably get around the downtown area. The accomodations, breakfast, staff and overall experience was excellent.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago

Posted Nov 17, 2014
We liked most things about it. Only had a very minor compliant not worth mentioning.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom W

Great location!! Was easy to walk to places!

Posted Nov 17, 2014
Stay was quite enjoyable! Room was comfortable and had no issues. The only problem I had was that I parked valet and was told that internet would be included with the valet. Sadly, I could not access the internet from my room.
Comment from Hotel Management
Nov 21, 2014 by GeneralManager, Hotel Management
Thank you for your feedback. I do apologize for any miscommunication, and I will review your comments with my team and take corrective action. We follow the Marriott pricing guidelines when it comes to the Internet. Currently there is a fee at the full-service properties. To give our guests an option, we offer complimentary wireless in our lobby and restaurants. Thank you again for your feedback and we hope to welcome you back in the future.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom St Charles, IL

Audition for Butler

Posted Nov 16, 2014
Gorgeous hotel, wonderful room with all the luxuries! Easy access and nice staff.
Comment from Hotel Management
Nov 21, 2014 by GeneralManager, Hotel Management
We always try to provide our guests with an excellent experience and I am happy we were able to achieve this for you. We hope to welcome you back soon.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New Jersey

On Business

Posted Nov 10, 2014
Great living quarters, restaurants and staff. The location works because it's directly across from Convention Center.
Comment from Hotel Management
Nov 21, 2014 by GeneralManager, Hotel Management
We certainly appreciate your feedback and hope you will continue to use our facility whenever you are in the area.
4 out of 5
by A verified traveler

Posted Nov 9, 2014
The hotel was nice but I enjoyed staying at Hyatt much more. The room was on the small side. The location was I convient for the indianpolis night life. I would not stay there again.