Ratings based on 580 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Stayed on the 4th of July

Posted Jul 18, 2015
Stayed there to watch fireworks and boy oh boy... The view was great and the hotel staff was amazing. Great room!
Comment from Hotel Management
Jul 21, 2015 by General Manager, Hotel Management
We take pride in serving our guests and I'm happy to see you enjoyed your recent visit. We hope to welcome you back!
4 out of 5
Recommended
for Everyone
by A verified traveler from Decatur, IL

Nice downtown location

Posted Jul 8, 2015
Staff very friendly. Nice view from room. close to zoo
Comment from Hotel Management
Jul 10, 2015 by General Manager, Hotel Management
It was a pleasure to have you with us here at the JW Marriott Indianapolis, and we hope you will return soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, excellent location

Posted Jul 7, 2015
Pros: Location
Cons: Our room got overlooked by the housekeeping staff after our first night; after that, it was cleaned on schedule.
The property is nice and in good condition. The staff were pleasant and helpful. The location can't be beat, across the street from museums, the ballpark and a lovely municipal park, and just minutes on foot from great restaurants.
Comment from Hotel Management
Jul 10, 2015 by General Manager, Hotel Management
Thank you for your great feedback and I'm sorry we did not meet all of your expectations. Be assured I will share your comments with my team and we will take steps to correct any shortcomings. Again, we appreciate your patronage and we'll look forward to your return.
1 out of 5
by A verified traveler from m

Worst experience I have ever had at a hotel

Posted Jul 6, 2015
Showed up to check in at the JW Indianapolis, only to find that my room had been given away. Ok, I get it, stuff happens. They out is up at a hotel around the corner that was not so great. Took them an hour to bring our car around from valet ( we were in a hurry to get to the Rolling Stones concert). Everyone at the hotel had a different answer and performed as if they'd been on the job for mere minutes. It was an embarrassment for the hotel and the city itself. Will never stay at a Marriott hotel again.
Comment from Hotel Management
Jul 9, 2015 by General Manager, Hotel Management
I am terribly sorry we have fallen short of our goal to deliver a memorable experience, and I assure you that we will do our best to see that this type of situation does not recur. I hope you will one day give us an opportunity to regain your confidence. I'm sure you will find your past experience to be the exception.
5 out of 5
Recommended
for Everyone
by A verified traveler from Dayton OH

Wonderful location

Posted Jul 6, 2015
Pros: Location to parks, river, activities, walking paths, etc.
Location: Segwaying, zoo, park, walking paths, downtown
We had a wonderful time in Indianapolis for the holiday weekend. Hotel was very busy but you would never know it based on the superb staff and their attentiveness to the guests.
Comment from Hotel Management
Jul 10, 2015 by General Manager, Hotel Management
We certainly enjoyed having you with us and thank you for this great feedback. Be assured that I will share this information with my team. We hope to welcome you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Fabulous!

Posted Jun 29, 2015
Beautiful hotel in a great location! Self parking is $37/night though- so make sure you budget for that!!!
Comment from Hotel Management
Jul 1, 2015 by General Manager, Hotel Management
It was our pleasure to have you with us and thank you for your post. I understand your comment about the parking and wanted you to know that we are comparable to many of the full-service properties in the downtown area. If you are looking for a more affordable option, we can recommend the White River State Park Garage or the Government Garage (which is attached to the hotel via a sky walk). Again, it was great to have you with us and we hope you will return soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Columbus, OH

Posted Jun 24, 2015
Had a great time exploring downtown area. Our daughter is going to college in Indy so had fun seeing the sites, eating and shopping.
Comment from Hotel Management
Jun 30, 2015 by General Manager, Hotel Management
Thank you for your post and I'm happy to see you enjoyed your visit to the JW and Indianapolis. We hope to welcome you back soon.
3 out of 5
by A verified traveler from Indianapolis

Posted Jun 22, 2015
Room not clean, heavy dust under beds and on head boards. Wire table dusty with something splashed all over it. Bathroom door glass and splashed liquid all over. Room also very noisy in regards to outside noise and from other rooms. This was a surprise for my sisters birthday and was embarrassed considering this hotel is supposed to be the heel of the city
Comment from Hotel Management
Jun 30, 2015 by General Manager, Hotel Management
Thank you for your feedback and I'm sorry we have fallen short of our goal to make this a memorable experience. Be assured I will share this information with my housekeeping team and we will take corrective action. I do hope you will one day give us a chance to regain your confidence.
3 out of 5
by A verified traveler

Nice hotel but not worth the cost.

Posted Jun 22, 2015
it's a nice facility, glitzy and all. However the bed gave me a back ache. The linens are nothing special. There was no table to sit at for room service. The parking is $42 bucks a night, so you feel ripped off from the get go. Of course there is a charge for internet. The pool is small and the locker rooms has only one shower. There is no spa and out side people had to be called in. The gym is great. The bread at room service was hard/dry and the baby back ribs were very tough. Never had such tough ones. The next night we ordered 2 pieces of pie and that cost over $33.00 when all the fees are addes. At breakfast one morning the waitress was a ditz, never cleared anything away and never brought the water I asked for 3 times. The bread/bagels/croissants were again hard an dry one day and good the next.Most of the hotel staff is friendly and well trained. The views from the upper floors is great, the windows floor to ceiling and wall to wall. Nice. Rooms are very quiet. The value is just not there. For a weekend get-a-way, I"d not stay here again.
Comment from Hotel Management
Jun 30, 2015 by General Manager, Hotel Management
Thank you for your post. We always try to provide excellent service and I'm sorry we did not achieve this for you. Be assured that I will share your comments with my team to correct our shortcomings. I appreciate your comments about the parking and we are comparable to many of the full-service hotels in the downtown area. We can also recommend White River State Park Garage or the Government Center Garage (which is attached to the hotel via sky walk) for more affordable pricing. Again, it was a pleasure having you with us and I hope you will give us a chance to regain your confidence.
5 out of 5
Recommended
for Everyone
by A verified traveler from Indianapolis

Posted Jun 9, 2015
Great stay and wonderful service by entire staff.
Comment from Hotel Management
Jun 10, 2015 by General Manager, Hotel Management
We take pride in serving our guests and I'm happy to see you enjoyed your visit to the JW Marriott Indianapolis. We hope to welcome you back soon.