Ratings based on 382 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Posted Sep 1, 2014
My room was extremely dusty. The toliet was dirty. I paid for a room with a separate tub and shower on a high rise floor, however my room didn't have any of the accommodations that I paid for. It was dusty that we had to switch room and the other room was just as bad.
Comment from Hotel Management
Sep 4, 2014 by GeneralManager, Hotel Management
Thank you for your post and I am sorry we did not meet your expectations. Please be assured that I will share your feedback with our team and we will do a better job of retraining our staff, as well as meeting our guest requests. I do hope you will one day give us the opportunity to regain your confidence.
2 out of 5
by A verified traveler

Disappointing

Posted Aug 25, 2014
The hotel is huge and has lots of traffic at all hours pouring thru the lobby. Nothing personal about it. The sports restaurant is again large, all hard surfaces and difficult to hear anything. The menu and food is mediocre. I would never stay here again - there are many other choices to pick from that are better.
Comment from Hotel Management
Sep 4, 2014 by GeneralManager, Hotel Management
Thank you for your feedback and I am sorry we did not meet your expectations. The last few months have been very busy, and I do hope you will give us a chance to regain your confidence.
5 out of 5
Recommended
for Everyone
by A verified traveler

JWM Indy

Posted Aug 25, 2014
Pros: Beautiful - new - modern - comfortable
Location: Adjacent to convention center, Victory Field, Lucas Oil Stadium close to Indy's downtown center.
Beautiful hotel close to every thing - Convention, food, shopping and sports.
Comment from Hotel Management
Sep 3, 2014 by GeneralManager, Hotel Management
It was our pleasure to have you with us, and we hope to welcome you back soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ft. Mitchell, KY

Beautiful hotel in the city

Posted Aug 20, 2014
Pros: Very clean, Great view, Great staff, Very nice location.
Cons: Paying for parking Its not the money its the principle. Paying that much for a hotel room and still parking is kind of a slap in the face.
Location: Restaurants are very also the stadium is only blocks away. Location of this hotel is fantastic.
Our hotel room was very nice to say the least. The staff on the hotel was very good as well. They waited on us hand and foot when we would walk past the counter. Being in customer service myself, I was very pleased to see how great the staff was.
Comment from Hotel Management
Aug 21, 2014 by GeneralManager, Hotel Management
Thank you for your feedback, and I'm happy to see the staff was so attentive. I understand your comment regarding parking and wanted you to know that we are competitive with all the full-service hotels in the downtown area. We will continue to monitor this. Again, it was our pleasure to have you with us, and we hope to be of service to you in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel - Expensive fees

Posted Aug 12, 2014
Great hotel and location but parking was $30 a day and internet was $14 a day.
Comment from Hotel Management
Aug 15, 2014 by GeneralManager, Hotel Management
Thank you for your post. I understand your comment regarding the parking and wanted you to know that we are competitive with all the full-service hotels in downtown. We will continue to monitor this. Regarding the Internet, we are required by Marriott to follow their pricing guidelines so there is consistency within the brand. Currently they do have a fee for their full-service properties. To give our guests an option, we offer complimentary wireless in the lobby and restaurants. Again, it was our pleasure to have you with us, and we hope to welcome you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Cleveland

Indy Visit

Posted Aug 11, 2014
Pros: Location and style
Cons: Housekeeping did not leave a complete supply of coffee, etc.
Location: It is within walking distance of all downtown attractions (Lucas Oil Stadium, Capitol building, Circle Centre, etc.)
It was very good. The rooms were very nice, but street noise was loud even on the 23rd floor. The televisions are modern and of good quality with nice furnishings.
Comment from Hotel Management
Aug 15, 2014 by GeneralManager, Hotel Management
Thank you for your post and I will share this information with my team. Should you need any amenities in your room, please call At Your Service and we will be happy to bring them to you. We hope to welcome you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Lafayette IN

Posted Aug 11, 2014
The hotel staff was very friendly they went above and beyond to make your stay a good one the rooms were clean and they came in daily to tidy up! Everyone in the hotel seemed to be having a very good time. The restaurant within the hotel was clean, and friendly as well and food was top quality. Nice views out the windows! I highly encourage you to stay at this hotel.
Comment from Hotel Management
Aug 15, 2014 by GeneralManager, Hotel Management
Thank you so much for your comments and I'm glad to see you enjoyed your visit to the JW Marriott Indianapolis. We hope to welcome you back soon.
Comment from Hotel Management
Aug 14, 2014 by GeneralManager, Hotel Management
Thank you for your great feedback, and I will share your comments with my team. We hope to welcome you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Cincinnati

Great Hotel

Posted Aug 11, 2014
Pros: It is clean, well decorated, with comfortable but small rooms. The restaurant and service were great. The pool is small but it was not crowded.
Cons: No
Location: Great location with downtown amenities at your side. The Indians triple A baseball games are across the street and the Zoo is close by.
I had a great weekend with my children at the JW Marriott. The room was comfortable and clean but relatively smaller than I expected by the price that we paid and the description at your website. We did not get a high floor view as described when booked by Expedia.
Comment from Hotel Management
Aug 14, 2014 by GeneralManager, Hotel Management
Thank you for your feedback and I'm glad that overall you enjoyed your visit. If you are back in the area, I do hope you will continue to use our facility.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice

Posted Aug 9, 2014
Pros: clean, nice facility
Great, good bed, nice view, great breakfast, good coffee
Comment from Hotel Management
Aug 13, 2014 by GeneralManager, Hotel Management
Thank you for your feedback and I'm glad you enjoyed your visit. We hope to welcome you back soon.
5 out of 5
Recommended
for Couples
by A verified traveler from Cincinnati Ohio

JW Marriott Review

Posted Jul 28, 2014
Pros: The view of the park and baseball game was a great plus. Staff and cleaniness of the room was excellent.
Cons: No suggestions for improvement at this time.
Location: Downtown restaurants are great I suggest the Capital Grill and Dick's Last Resort.
The hotel was great, close to alot of downtown ammenities. Very helpful staff... check in was hetic as the weekend had multiple events going on including the Brickyard 400.
Comment from Hotel Management
Aug 7, 2014 by GeneralManager, Hotel Management
We appreciate your positive comments and hope to welcome you back soon.