Exterior

Reviews of La Quinta Inn & Suites by Wyndham Indianapolis Airport West

2.5 out of 5

Reviews

8.2

Very Good

Rating 10 - Excellent. 494 out of 1003 reviews" "
Rating 8 - Good. 279 out of 1003 reviews" "
Rating 6 - Okay. 105 out of 1003 reviews" "
Rating 4 - Poor. 58 out of 1003 reviews" "
Rating 2 - Terrible. 67 out of 1003 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Akila

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome stay
Stayed 2 nights in Apr 2024

6/10 Okay

RAJENDRA

Business traveler, Traveled with family
Liked: Staff & service, amenities
Overall good. But at night there is annoying sound from room walls. not sure if its due to Heater. seem to run in patterns
Stayed 2 nights in Apr 2024
Response from Manager on Apr 25, 2024
Hello RAJENDRA,We appreciate your feedback and apologize for any inconvenience caused by the noise. We will pass on your comments to our maintenance team to investigate further. Guest satisfaction is our priority, and we strive to ensure a comfortable stay for all guests.

6/10 Okay

Keith

Traveled with family and small children
Whole 3rd floor smells like marijuana. I guess it is 4/20. My kids were interested in the unique smell.
Stayed 1 night in Apr 2024
Response from Manager on Apr 23, 2024
Hello Keith, We apologize for any inconvenience you experienced. Our hotel enforces a strict non-smoking policy and we encourage guests to report any disturbances during their stay. Your feedback is important to us to ensure a pleasant experience for all our guests.

4/10 Poor

Jocelyn

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
TRIPLE charged for room (@$560 each!) Not enough room here for whole story, but serious mistakes (plural) at front desk.Manager rude when I called the day after checkout, tho she did eventually reverse one of the charges (debit card). Said she'd "look into" the double charge to the credit card. After 11 days, no reversal to the credit card. I called hotel twice in the meantime - "mgr not here today." Called Expedia for help. They were able to find out that the request for reversal was made by the hotel on the same evening I talked to the manager. No attempt was made to let me know that she had, after all, "looked into it" and found that they had made a mistake. My cell phone # was on record with them.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 23, 2024
Hello Jocelyn, We apologize for any inconvenience you experienced and appreciate your feedback. Please rest assured that guest concerns are of top priority, and we strive to address and rectify any discrepancies in a timely manner. Your patience and understanding are valued as we continue to work on improving our services.

2/10 Terrible

Uday

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyday they serve the same breakfast which is pathetic. Broken flooring in the rooms.
Stayed 4 nights in Apr 2024
Response from Manager on Apr 20, 2024
Hello Uday,We appreciate your feedback and apologize for any inconvenience caused during your stay. Your comments have been noted and will be shared with the relevant team members for their awareness and improvement. Should you have any further concerns, please do not hesitate to reach out to our management team directly for further assistance.

8/10 Good

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on Apr 23, 2024
Hello Terri, We appreciate you choosing our hotel for your stay! If there were any areas where we could improve, please reach out to us directly so we can address them and make your next visit even more enjoyable. Safe travels!

10/10 Excellent

Kamal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean. Staff was approchable and always avilable. We got there at 2AM and still had no issues check within minutes. Ample parking available. Breakfast was perfect considering the price we paid. welcome Tea/Coffee with many options.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 20, 2024
Hello Kamal,We are delighted to hear that you enjoyed the cleanliness of our rooms and found our staff approachable. It's great to know that you had a smooth check-in experience, even late at night. Thank you for appreciating our ample parking and the breakfast offered. We hope you felt welcomed during your stay and that you had a comfortable visit overall.

10/10 Excellent

Mark

Traveled with partner
Liked: Staff & service, amenities
Our room was clean and the check in went well.
Stayed 1 night in Apr 2024
Response from Manager on Apr 17, 2024
Hello Mark,We are delighted to hear that you found your room clean and that check-in went smoothly. We strive to provide a pleasant experience for all our guests. Your feedback is appreciated and we hope to welcome you back in the future.

10/10 Excellent

Junior

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is modern with lots of amenities.
Stayed 1 night in Apr 2024
Response from Manager on Apr 17, 2024
Hello Junior,We are pleased to hear that you enjoyed our modern facilities and amenities during your stay. Your feedback is invaluable to us as we continually strive to enhance our guests' experience. If you have any further comments or suggestions, please do not hesitate to contact our management team.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from Manager on Apr 17, 2024
Hello William, Thank you for taking the time to leave your feedback. We appreciate your kind words and are glad you enjoyed your stay with us. Your satisfaction is our top priority and we hope to welcome you back soon for another enjoyable experience.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Decent
Stayed 1 night in Apr 2024
Response from Manager on Apr 14, 2024
Hello Daniel,We appreciate you taking the time to share your feedback with us. If there are any specific areas you believe we could improve upon, please do not hesitate to reach out to management. Safe travels!

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to the freeway, gas stations and restaurants.
Stayed 1 night in Apr 2024
Response from Manager on Apr 12, 2024
Hello Keith,We appreciate your feedback on our convenient location near the freeway, gas stations, and restaurants. Thank you for choosing to stay with us!

10/10 Excellent

Toni

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was so spacious and clean!
Stayed 3 nights in Apr 2024
Response from Manager on Apr 12, 2024
Hello Toni,We are delighted to hear that you found the room spacious and clean during your stay with us. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future for another enjoyable experience at our hotel.

10/10 Excellent

Sherry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It was inexpensive and close to my workshop
Stayed 2 nights in Mar 2024
Response from Manager on Apr 11, 2024
Hello Sherry,We appreciate your feedback on the convenience and affordability of our hotel. Your satisfaction is important to us, and we strive to provide a comfortable stay for all our guests. Should you have any further comments or suggestions, please feel free to contact our management team directly. Thank you for staying with us.

10/10 Excellent

Lauran

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so nice! And was just perfect for going to a concert at Lucas oil. Close enough to drive but far enough we were in the crazy traffic!
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Lauran,We appreciate your kind words about our helpful team and convenient location for the concert at Lucas Oil Stadium. Your feedback is valuable to us and we hope to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Phil,We are thrilled to hear that you enjoyed your stay with us! We appreciate your kind words and look forward to welcoming you back in the future.

8/10 Good

Hiral

Stayed 1 night in Mar 2024
Response from Manager on Apr 24, 2024
Hello Hiral,We are delighted to hear that you had a pleasant stay with us. If you have any further comments or suggestions, please do not hesitate to contact us directly. We look forward to welcoming you back in the future!

2/10 Terrible

Brad

Traveled with family and small children, Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I'm not a huge review guy unless there is something that needs addressed good or bad. I felt like due to the misleading rating this had on Expedia, and the aggregate amount of issues I should at least do my part to warn my fellow travelers. For starters, we located what appeared to be dried blood on the wall of the elevator to go to our room. Next, one of the two keys we were provided didn't work and we found this out by repeatedly trying both keys until the one finally granted access. Then, we were greeted in the room with a used gooey plastic/rubber glove sitting on top of the tv stand. Went to lay down on one of the beds and noticed one pillow had a mascara stain on the under side and it wasn't a washed stain. You could tell it was a fresh unwashed transfer. The floor of the room has not been swept in who knows how long due to the ton of loose food crumbs, lint, and random pieces of stuff on the floor. The bathroom sink was an extremely slow drainer where, like almost completely clogged. When my son was brushing his teeth he yelled for me to come in the bathroom and smell the water that was sitting in the sink and it smelled like sewage, couldn't figure that one out. We weren't provided any liners for the dirty ice bucket. The refrigerator did not work & smelled like something rotten had been in it recently. Finally, one of the hand towels in the bathroom needed an extra run through the washer due to some chunky leftovers on it when I pulled it out to use it.
Stayed 1 night in Mar 2024
Response from Manager on Apr 4, 2024
Hello Brad, We appreciate you bringing these concerns to our attention and apologize for any inconvenience this may have caused during your stay. Our team strives to maintain a high standard of cleanliness and we will address these issues with the appropriate departments to ensure they are resolved promptly. Your feedback is valuable in helping us improve our services for future guests.

8/10 Good

Thomas Grant

Liked: Cleanliness
Okay hotel for the price. The bed was a little hard, but everything else was okay.
Stayed 2 nights in Mar 2024
Response from Manager on Apr 2, 2024
Hello Thomas Grant,Thank you for sharing your feedback with us. We appreciate knowing that you found our hotel to be a good value overall. Please feel free to reach out to our management team directly with any further comments or concerns you may have.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to airport.
Stayed 1 night in Mar 2024
Response from Manager on Mar 29, 2024
Hello Rachel,We're pleased to hear you found our hotel conveniently located near the airport. We strive to offer a seamless travel experience for our guests. Your feedback is valuable to us as we continue to enhance our guests' stay. Thank you for choosing to stay with us.

10/10 Excellent

Tammy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
did not have a hot tub
Stayed 1 night in Mar 2024
Response from Manager on Mar 29, 2024
Hello Tammy,We apologize for any inconvenience caused by the absence of a hot tub during your stay. Your feedback is valued, and we appreciate you sharing your thoughts with us. Should you have any further comments or concerns, please don't hesitate to reach out to our management team directly.

4/10 Poor

Kelli

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The photos listed are not accurate. The rooms were dark and the non smoking room was at one time a smoking room. The lamps/shades, phone and curtain were very yellowed by old smoke. There was also a cigarette burn in the sheer curtains. The rooms are in a much need upgrade. However the staff were fantastic!
Stayed 2 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello Kelli, We appreciate your feedback regarding the room condition, and we will certainly share this with our team for improvement. It's wonderful to hear that you had a positive experience with our staff during your stay. We value your comments and hope to welcome you back for a better experience in the future.

8/10 Good

Debra

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Debra, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility. Not crowded
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Timothy,Thank you for taking the time to share your positive feedback with us. We are delighted to hear that you enjoyed our facility and found it to be uncrowded during your stay. Your satisfaction is important to us, and we hope to welcome you back for another enjoyable experience in the future.

8/10 Good

Richard

Liked: Cleanliness
It was good
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Richard,We are glad to hear that you had a positive experience during your stay with us. Our team strives to provide excellent service to all our guests. Should you have any suggestions or feedback, feel free to reach out to our management team directly. Thank you for choosing to stay with us.

10/10 Excellent

David

Stayed 1 night in Mar 2024
Response from Manager on Apr 5, 2024
Hello David,We're thrilled to hear you had a wonderful stay with us! Looking forward to welcoming you back soon for another fantastic experience.

8/10 Good

Clark

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, hardworking staff. Especially noticed was how clean the dining area was kept during breakfast.
Stayed 1 night in Mar 2024
Response from Manager on Mar 16, 2024
Hello Clark,We are thrilled to hear you appreciated our hardworking staff and cleanliness standards in our dining area. Your positive feedback motivates us to continue providing excellent service. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 Excellent

Cindy, OAK LAWN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some of the furniture seemed slightly worn. The bathroom sink smelled like perm solution-not sure why. The breakfast was good. The price was great & the staff was helpful.
Stayed 1 night in Mar 2024
Response from Manager on Mar 15, 2024
Hello Cindy,Thank you for sharing your detailed feedback with us. We appreciate your kind words about our breakfast, pricing, and helpful staff. Your comments about the furniture and sink have been noted for further review. We hope to welcome you back for an improved experience in the future.

10/10 Excellent

Luz Emily

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay!! Property is very clean and staff are very friendly and attentive!! Thank you soo much!
Stayed 4 nights in Mar 2024
Response from Manager on Mar 14, 2024
Hello Luz Emily,We are thrilled to hear that you enjoyed your stay with us and that our clean property and friendly staff made your experience memorable. Your kind words mean a lot to us, and we are grateful for your feedback. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 Excellent

Sherri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 14, 2024
Hello Sherri,Thank you for choosing to stay with us! We are delighted to hear that you had an excellent experience at our hotel and look forward to welcoming you back in the future.

8/10 Good

jody

Traveled with pets
Liked: Cleanliness, property conditions & facilities
I reserved a room. when I arrived the staff member was unable to check me in during a reasonable time(unsure why). I was exhausted from a long day of travel, so after what seemed like an hour, I asked him to call his manager. During this same trip I had another issue with the reservation/check in process. I feel like I would have been better off just walking in and asking for a room. Is this an expedia issue?
Stayed 1 night in Mar 2024
Response from Manager on Mar 9, 2024
Hello jody, We apologize for the inconvenience you experienced during check-in. Hotel management is always available to assist with any concerns that may arise. Please feel free to reach out to our team so we can better understand and address any issues with your reservation. Thank you for sharing your feedback with us.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find. Clean and convenient.
Stayed 1 night in Mar 2024
Response from Manager on Mar 7, 2024
Hello William,We appreciate your positive feedback about our hotel's location and cleanliness. We strive to offer a convenient stay for all our guests. Thank you for choosing to stay with us.

8/10 Good

Angela

Stayed 1 night in Mar 2024
Response from Manager on Mar 24, 2024
Hello Angela,We're thrilled you enjoyed your stay with us! If there's anything we can do to make your next visit a perfect 5-star experience, please don't hesitate to let us know. We look forward to welcoming you back soon!

8/10 Good

Elton

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly
Stayed 1 night in Mar 2024
Response from Manager on Mar 6, 2024
Hello Elton,Thank you for sharing your experience with us. We appreciate your kind words and are delighted to hear that you found our hotel to be friendly. We always strive to provide exceptional service to all our guests and it's fantastic to know that you felt welcomed during your stay. We look forward to welcoming you back in the future.

10/10 Excellent

Tracie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay for the night
Stayed 1 night in Feb 2024
Response from Manager on Mar 2, 2024
Hello Tracie,We appreciate you choosing to stay with us and taking the time to share your feedback. It's great to hear that you found our hotel to be a good place to stay for the night. If you have any further comments or suggestions, please feel free to reach out to our management team.

8/10 Good

Thomas

Traveled with family and small children
Liked: Cleanliness, staff & service
Good spot to stay for 4 nights. Staff was nice and they had a decent breakfast
Stayed 4 nights in Feb 2024
Response from Manager on Feb 22, 2024
Hello Thomas,We are delighted to hear that you enjoyed your stay with us and found our staff to be accommodating. It's great to know that you were able to start your day off right with our breakfast offerings. We appreciate your feedback and hope to welcome you back in the future.

8/10 Good

Devin

Stayed 3 nights in Feb 2024
Response from Manager on Mar 22, 2024
Hello Devin, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and quiet and it was completely sold out. The staff I encountered were friendly and welcoming. The rooms have been remodeled and updated. The breakfast selection was great and the staff did an excellent job of keeping it filled. On the down side, there was a snowfall the night before my arrival. When I arrived the next afternoon the parking lot was a sheet of ice. It remained that way through the next day when I checked out. Hopefully no one fell or was injured due to the extremely icy conditions. The rooms have laminate faux hardwood floor look to them. Aesthetically appealing but I had to take my shoes off in the hallway or I was tracking in sloppy wet shoes from the parking lot. With that said, I highly recommend this hotel.
Stayed 1 night in Feb 2024
Response from Manager on Feb 21, 2024
Hello David, Thank you for sharing your detailed feedback on your recent stay. We are delighted to hear that you found our hotel clean, quiet, and enjoyed our friendly staff and updated rooms. We apologize for any inconvenience caused by the icy conditions in the parking lot. Your safety is of utmost importance to us. We appreciate your recommendation and hope to welcome you back in the future.

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay. We had a minor maintenance problem that they were able to solve the next morning. The room was clean everywhere except the couch. (We found lots of popcorn and cornels in and around the couch). The hotel was close to family and close to Indianapolis without the price of being in Indianapolis.
Stayed 6 nights in Feb 2024
Response from Manager on Feb 17, 2024
Hello William,Thank you for sharing your experience with us. We're glad to hear that our team was able to address your maintenance issue promptly. We appreciate your feedback about the cleanliness of the room, and we will share this with our housekeeping team for their review. It's great to know you found our location convenient for your visit to Indianapolis.

10/10 Excellent

Freddie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location, the breakfast was good, the staff was kind and friendly
Stayed 2 nights in Dec 2023
Response from Manager on Feb 17, 2024
Hello Freddie,Thank you for staying with us and for sharing your positive feedback! We are delighted to hear that you enjoyed our convenient location, tasty breakfast, and experienced kind and friendly service from our staff. We appreciate your valuable comments and hope to welcome you back in the near future for another great stay.

10/10 Excellent

Katherine

Stayed 1 night in Feb 2024
Response from Manager on Apr 14, 2024
Hello Katherine,We are thrilled to hear that you had a wonderful experience during your stay with us! We look forward to welcoming you back in the future for another fantastic stay.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and reasonably priced
Stayed 1 night in Feb 2024
Response from Manager on Feb 15, 2024
Hello Katherine,Thank you for choosing our hotel for your stay. We appreciate your kind words about our affordable rates and are glad you had a pleasant experience. We hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Shelby

Stayed 1 night in Feb 2024
Response from Manager on Feb 15, 2024
Hello Shelby,We're delighted to hear that you had a fantastic experience during your stay with us! We aim to provide our guests with exceptional service and a memorable stay. If you have any further feedback or if there is anything else we can do to make your future stays even better, please don't hesitate to let us know. We look forward to serving you again soon!

10/10 Excellent

Tina, Fort Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great, breakfast was good
Stayed 2 nights in Feb 2024
Response from Manager on Feb 6, 2024
Hello Tina,Thank you for your kind feedback on our staff and breakfast. We're pleased to hear that you had a positive experience during your stay. We appreciate your time in sharing your thoughts and hope to welcome you back again soon.

8/10 Good

Bekim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Feb 1, 2024
Hello Bekim, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 Excellent

Sandra

Definitely recommend
Stayed 2 nights in Jan 2024
Response from Manager on Feb 1, 2024
Hello Sandra,Thank you for recommending our hotel! We are delighted to hear that you had a positive experience during your stay. We strive to provide exceptional service and a comfortable environment for all our guests. We appreciate your feedback and hope to welcome you back in the future for another wonderful stay.

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommended. The property is clean, quiet, and safe. The staff is professional and responsive.
Stayed 1 night in Jan 2024
Response from Manager on Jan 30, 2024
Hello John,Thank you for taking the time to recommend our hotel. We are glad to hear that you found our property clean, quiet, and safe. Our team takes pride in providing a professional and responsive service to our guests. We appreciate your positive feedback and hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

James

Traveled with family
Liked: Amenities
Very nice and clean hotel. Room was large. Staff was very friendly/
Stayed 1 night in Jan 2024
Response from Manager on Jan 25, 2024
Hello James,We're delighted to hear that you found our hotel to be very nice and clean. It's wonderful that you appreciated the spaciousness of your room and the friendliness of our staff. We strive to ensure that our guests have a positive experience during their stay. Thank you for your feedback and we hope to welcome you back in the future.

10/10 Excellent

Jerri

Stayed 1 night in Jan 2024
Response from Manager on Jan 23, 2024
Hello Jerri,We are delighted to hear that you had a fantastic experience during your stay with us! It is our goal to provide exceptional service to all of our guests. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

LARRY, Catlin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 20, 2024
Hello LARRY,We appreciate your positive rating of our hotel! We're delighted to hear that you had a great stay with us. If you have any further comments or suggestions, please feel free to reach out to us directly. We hope to welcome you back in the near future for another amazing experience.