2 bars/lounges, lobby lounge

Reviews of Marriott Indianapolis Downtown

4 out of 5
Marriott Indianapolis Downtown
350 W Maryland St, Indianapolis, IN

Reviews

8.8

Excellent

Rating 10 - Excellent. 624 out of 1001 reviews" "
Rating 8 - Good. 213 out of 1001 reviews" "
Rating 6 - Okay. 71 out of 1001 reviews" "
Rating 4 - Poor. 58 out of 1001 reviews" "
Rating 2 - Terrible. 35 out of 1001 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Apr 2024
Response from Indianapolis Marriott Downtown on Apr 23, 2024
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis.

8/10 Good

Jay

Liked: Property conditions & facilities
Within walking distance of everything, nice rooms
Stayed 2 nights in Apr 2024
Response from Derek Deak on Apr 21, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with, please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis. Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

10/10 Excellent

Anna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was wonderful! Raul helped us check in and was extremely friendly and helpful. The hotel was lovely and the burrata toast at Conner’s, to die for!
Stayed 2 nights in Apr 2024
Response from Derek Deak on Apr 20, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with, please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis. Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

10/10 Excellent

Jack

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really nice and clean. Many dining options in the area. Even inside the hotel, two bars and a nice restaurant. Hotel is clean and staff were nice.
Stayed 1 night in Apr 2024
Response from Indianapolis Marriott Downtown on Apr 19, 2024
First and foremost, thank you for taking the time to complete the satisfaction survey. Your feedback is very important to us and our goal is to have every guest 100% satisfied with their stay. With that said, we noticed we received low scores in several areas, and we hope you will accept our sincerest apologies for disappointing you from an overall perspective. We appreciate the feedback from your experience and will share the specifics with our team. It was a pleasure having you stay with us, and we hope to have the opportunity to regain your confidence in the future. If there is ever anything we can personally assist you with in the future, please do not hesitate to contact us via email or in the office directly.

10/10 Excellent

brad

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expensive parking
Stayed 1 night in Apr 2024
Response from Indianapolis Marriott Downtown on Apr 17, 2024
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis.

4/10 Poor

Kaylee

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Indianapolis Marriott Downtown on Apr 17, 2024
First and foremost, thank you for taking the time to complete the satisfaction survey. Your feedback is very important to us and our goal is to have every guest 100% satisfied with their stay. With that said, we noticed we received low scores in several areas, and we hope you will accept our sincerest apologies for disappointing you from an overall perspective. We appreciate the feedback from your experience and will share the specifics with our team. It was a pleasure having you stay with us, and we hope to have the opportunity to regain your confidence in the future. If there is ever anything we can personally assist you with in the future, please do not hesitate to contact us via email or in the office directly.

10/10 Excellent

Ramoncito, Dedham

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Clean and safe
Stayed 1 night in Mar 2024
Response from Indianapolis Marriott Downtown on Apr 16, 2024
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis.

8/10 Good

lisnety montero

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Apr 2024
Response from Indianapolis Marriott Downtown on Apr 19, 2024
First and foremost, thank you for taking the time to complete the satisfaction survey. Your feedback is very important to us and our goal is to have every guest 100% satisfied with their stay. With that said, we noticed we received low scores in several areas, and we hope you will accept our sincerest apologies for disappointing you from an overall perspective. We appreciate the feedback from your experience and will share the specifics with our team. It was a pleasure having you stay with us, and we hope to have the opportunity to regain your confidence in the future. If there is ever anything we can personally assist you with in the future, please do not hesitate to contact us via email or in the office directly.

10/10 Excellent

Judy

Traveled with group
Great hotel for a base to downtown Indy!
Stayed 1 night in Apr 2024
Response from Derek Deak on Apr 13, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with, please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis. Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

10/10 Excellent

Kayla F

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about this location/stay!
Stayed 1 night in Apr 2024
Response from Indianapolis Marriott Downtown on Apr 12, 2024
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis.

10/10 Excellent

Justin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great overall. Shower floor could use re-finishing or bleach (appeared dirty). Elevators were slow. Thanks
Stayed 1 night in Apr 2024
Response from Indianapolis Marriott Downtown on Apr 12, 2024
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis.

10/10 Excellent

Alysia

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was clean & staff was so friendly
Stayed 1 night in Apr 2024
Response from Derek Deak on Apr 6, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with, please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis. Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

6/10 Okay

Richard

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The room had no pool for the kids and no refrigerator or microwave in the room. For the price you think these things would be included. The staff was friendly. The breakfast was not included with the stay and did not have a variety of choices to choose from. My recommendation would be to add another toaster as well as pancakes and sausages seeing that’s you’re paying $50 to add it to your stay. The parking cost $60 for valet which is a bit much in my opinion. I did like that it was located in a central location downtown near the basketball arena and restaurants.
Stayed 1 night in Mar 2024
Response from Derek Deak on Apr 5, 2024
Greetings,First and foremost, thank you for taking the time to complete the satisfaction survey. Your feedback is very important to us and our goal is to have every guest 100% satisfied with their stay. With that said, we noticed we received low scores in several areas, and I hope you will accept my sincerest apologies for disappointing you from an overall perspective. I appreciate the feedback from your experience, and will share the specifics with my team. It was a pleasure having you stay with us, and we hope to have the opportunity to regain your confidence in the future. If there is ever anything I can personally assist you with in the future, please do not hesitate to contact me via email or in the office directly.Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

10/10 Excellent

Katherine, Glencoe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Indianapolis Marriott Downtown on Apr 3, 2024
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis.

8/10 Good

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Indianapolis Marriott Downtown on Mar 26, 2024
First and foremost, thank you for taking the time to complete the satisfaction survey. Your feedback is very important to us and our goal is to have every guest 100% satisfied with their stay. With that said, we noticed we received low scores in several areas, and we hope you will accept our sincerest apologies for disappointing you from an overall perspective. We appreciate the feedback from your experience and will share the specifics with our team. It was a pleasure having you stay with us, and we hope to have the opportunity to regain your confidence in the future. If there is ever anything we can personally assist you with in the future, please do not hesitate to contact us via email or in the office directly.

10/10 Excellent

Kaitlyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay for downtown Indianapolis!
Stayed 2 nights in Mar 2024
Response from Indianapolis Marriott Downtown on Mar 26, 2024
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis.

10/10 Excellent

Scott, Fullerton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of choices to eat
Stayed 3 nights in Mar 2024
Response from Derek Deak on Mar 19, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with, please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to IndianapolisSincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

8/10 Good

Autrey

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms need updating. Not worth what we paid for the weekend. Nothing special about the hotel for the price.
Stayed 2 nights in Mar 2024
Response from Derek Deak on Mar 19, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with, please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to IndianapolisSincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

2/10 Terrible

Taylor

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible
Stayed 1 night in Mar 2024
Response from Derek Deak on Mar 17, 2024
Greetings,First and foremost, thank you for taking the time to complete the satisfaction survey. Your feedback is very important to us and our goal is to have every guest 100% satisfied with their stay. With that said, we noticed we received low scores in several areas, and I hope you will accept my sincerest apologies for disappointing you from an overall perspective. I appreciate the feedback from your experience, and will share the specifics with my team. It was a pleasure having you stay with us, and we hope to have the opportunity to regain your confidence in the future. If there is ever anything I can personally assist you with in the future, please do not hesitate to contact me via email or in the office directly.Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

8/10 Good

Kevin

Business traveler
Liked: Cleanliness, staff & service
Not a very walkable downtown area. I felt stuck in the hotel.
Stayed 2 nights in Feb 2024
Response from Indianapolis Marriott Downtown on Mar 15, 2024
First and foremost, thank you for taking the time to complete the satisfaction survey. Your feedback is very important to us and our goal is to have every guest 100% satisfied with their stay. With that said, we noticed we received low scores in several areas, and we hope you will accept our sincerest apologies for disappointing you from an overall perspective. We appreciate the feedback from your experience and will share the specifics with our team. It was a pleasure having you stay with us, and we hope to have the opportunity to regain your confidence in the future. If there is ever anything we can personally assist you with in the future, please do not hesitate to contact us via email or in the office directly.

10/10 Excellent

Justin

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had everything we needed without leaving the building!
Stayed 1 night in Mar 2024
Response from Indianapolis Marriott Downtown on Mar 12, 2024
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis.

4/10 Poor

Nicole

Stayed 1 night in Mar 2024
Response from Indianapolis Marriott Downtown on Apr 3, 2024
First and foremost, thank you for taking the time to complete the satisfaction survey. Your feedback is very important to us and our goal is to have every guest 100% satisfied with their stay. With that said, we noticed we received low scores in several areas, and we hope you will accept our sincerest apologies for disappointing you from an overall perspective. We appreciate the feedback from your experience and will share the specifics with our team. It was a pleasure having you stay with us, and we hope to have the opportunity to regain your confidence in the future. If there is ever anything we can personally assist you with in the future, please do not hesitate to contact us via email or in the office directly.

10/10 Excellent

Kiera

Liked: Cleanliness, staff & service, property conditions & facilities
I loved it
Stayed 1 night in Feb 2024
Response from Derek Deak on Mar 1, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out.Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis.Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and management were very accommodating and super helpful.
Stayed 1 night in Feb 2024
Response from Derek Deak on Feb 27, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out.Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis.Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

10/10 Excellent

melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel restaurant had limited menu
Stayed 2 nights in Feb 2024
Response from Derek Deak on Feb 27, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out.Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis.Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

10/10 Excellent

Kameka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing and we loved the M lounge!
Stayed 1 night in Feb 2024
Response from Derek Deak on Feb 27, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out.Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis.Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

2/10 Terrible

Anita

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not get free parking I paid for, the garage was full. The room assigned to us had guests already. We almost didn’t get another room after driving 6 hours. The room we did get had hair on the sink top, dirty shower walls & curtain. If I wasn’t so tired and the time of night, I would have left. For all of this money, I expected better.
Stayed 1 night in Feb 2024
Response from Derek Deak on Feb 27, 2024
Greetings,First and foremost, thank you for taking the time to complete the satisfaction survey. Your feedback is very important to us and our goal is to have every guest 100% satisfied with their stay. With that said, we noticed we received low scores in several areas, and I hope you will accept my sincerest apologies for disappointing you from an overall perspective. I appreciate the feedback from your experience, and will share the specifics with my team. It was a pleasure having you stay with us, and we hope to have the opportunity to regain your confidence in the future.Sincerely,Derek Deak Front Desk ManagerIndianapolis Marriott Downtown

10/10 Excellent

Dylan

Stayed 1 night in Feb 2024
Response from Derek Deak on Mar 26, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with, please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis. Sincerely,Derek Deak Front Desk ManagerIndianapolis Marriott Downtown

10/10 Excellent

Harpreet

Stayed 2 nights in Feb 2024
Response from Derek Deak on Mar 26, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with, please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis. Sincerely,Derek Deak Front Desk ManagerIndianapolis Marriott Downtown

10/10 Excellent

Trisha

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay!
Stayed 2 nights in Feb 2024
Response from Derek Deak on Feb 20, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with, please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis. Sincerely,Derek DeakFront Desk Manager

10/10 Excellent

Alton

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 1 night in Feb 2024
Response from Derek Deak on Feb 20, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with, please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis. Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

8/10 Good

Edward

Stayed 1 night in Feb 2024
Response from Derek Deak on Mar 26, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with, please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis. Sincerely,Derek Deak Front Desk ManagerIndianapolis Marriott Downtown

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot water was not very hot in the shower. Everything else was very good!!
Stayed 1 night in Feb 2024
Response from Derek Deak on Feb 13, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with, please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis. Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

8/10 Good

Christina

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Derek Deak on Feb 13, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with, please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis. Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

10/10 Excellent

Joy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and comfortable. I must have missed, when I booked online, that there was no refrigerator in the room - that was a little inconvenient for us but we made do. Everything else was great! Plus, we had a fantastic view of Lucas Oil Stadium!
Stayed 2 nights in Feb 2024
Response from Derek Deak on Feb 13, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with, please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis. Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

10/10 Excellent

Ronald

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Derek Deak on Feb 13, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with, please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis. Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

8/10 Good

Joan Lee

Traveled with family
Great staff
Stayed 2 nights in Feb 2024
Response from Derek Deak on Feb 13, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with, please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis. Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

10/10 Excellent

Kristan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 3 nights in Jan 2024
Response from Derek Deak on Feb 8, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with, please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis. Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Early check in since We arrived early. Friendly and helpful staff.
Stayed 1 night in Feb 2024
Response from Derek Deak on Feb 5, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with, please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis. Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

10/10 Excellent

keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Derek Deak on Feb 5, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with, please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis. Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

10/10 Excellent

Wesley, Covington

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Stayed 1 night in Jan 2024
Response from Derek Deak on Feb 5, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with, please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis. Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

10/10 Excellent

Zantasia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how beautiful the lobby was and the option to dine in or eat out. I also liked the option to use the elevator or escalator. The stuff was very nice and helpful.
Stayed 4 nights in Dec 2023
Response from Derek Deak on Feb 5, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with, please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis. Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

6/10 Okay

Blase

Traveled with family
Liked: Staff & service, property conditions & facilities
Indy stay
There wasn’t a refrigerator in the room and someone else’s clothes were still hanging in the closet. The front desk service was exceptional, especially from Andrew. He went above and beyond to help with a billing problem. I cannot say enough good things about his service and professionalism.
Stayed 3 nights in Jan 2024
Response from Indianapolis Marriott Downtown on Jan 18, 2024
First and foremost, thank you for taking the time to complete the satisfaction survey. Your feedback is very important to us and our goal is to have every guest 100% satisfied with their stay. With that said, we noticed we received low scores in several areas, and we hope you will accept our sincerest apologies for disappointing you from an overall perspective. We appreciate the feedback from your experience and will share the specifics with our team. It was a pleasure having you stay with us, and we hope to have the opportunity to regain your confidence in the future. If there is ever anything we can personally assist you with in the future, please do not hesitate to contact us via email or in the office directly.

10/10 Excellent

Gloria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property for the convention center. So convenient. Dining options were abundant. Will definitely stay again.
Stayed 3 nights in Jan 2024
Response from Indianapolis Marriott Downtown on Jan 16, 2024
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis.

10/10 Excellent

Aaron

Stayed 4 nights in Oct 2023
Response from Indianapolis Marriott Downtown on Jan 9, 2024
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis.

6/10 Okay

Melissa

Business traveler
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Indianapolis Marriott Downtown on Jan 9, 2024
First and foremost, thank you for taking the time to complete the satisfaction survey. Your feedback is very important to us and our goal is to have every guest 100% satisfied with their stay. With that said, we noticed we received low scores in several areas, and we hope you will accept our sincerest apologies for disappointing you from an overall perspective. We appreciate the feedback from your experience and will share the specifics with our team. It was a pleasure having you stay with us, and we hope to have the opportunity to regain your confidence in the future. If there is ever anything we can personally assist you with in the future, please do not hesitate to contact us via email or in the office directly.

10/10 Excellent

Jack

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Indianapolis Marriott Downtown on Jan 9, 2024
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis.

6/10 Okay

Ron

Disliked: Room comfort
k
The room across the hall had a New Year Party and went well into the morning so the noise was more than a bit annoying.
Stayed 1 night in Dec 2023
Response from Derek Deak on Feb 5, 2024
Greetings,First and foremost, thank you for taking the time to complete the satisfactory. Your feedback is very important to us, and our goal is to have every guest 100% satisfied with their stay, encouraging us to hear positive feedback from our guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can deliver great experiences, specifically as it pertains to some of the challenges you experienced. If you have any questions or concerns, feel free to reach out to us. My contact info is below. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis. Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

10/10 Excellent

Chris

Stayed 2 nights in Dec 2023
Response from Derek Deak on Feb 5, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with, please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis. Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

8/10 Good

Eric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Derek Deak on Jan 6, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with, please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis. Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown