Suite, 1 Queen Bed, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Reviews of Red Roof Inn Indianapolis - Greenwood

2 out of 5
Red Roof Inn Indianapolis - Greenwood
110 Sheek Rd, Greenwood, IN

Reviews

7.0

Good

Rating 10 - Excellent. 149 out of 566 reviews" "
Rating 8 - Good. 161 out of 566 reviews" "
Rating 6 - Okay. 109 out of 566 reviews" "
Rating 4 - Poor. 75 out of 566 reviews" "
Rating 2 - Terrible. 72 out of 566 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Heidi

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Oshane RediResponse Specialist on Apr 16, 2024
Hello Heidi, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN INDIANAPOLIS - GREENWOOD and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

8/10 Good

William

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Gabrielle RediResponse Specialist on Apr 15, 2024
Thank you for taking a moment to leave a review, William. The staff and I at the Red Roof Inn Indianapolis - Greenwood appreciate your 4/5 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

2/10 Terrible

bohdan, Lake Zurich

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This is not a typical Red Roof hotel. Everything is in poor condition and needs updating. The bed sheets are old and all have holes. It is impossible to sleep. No breakfast
Stayed 1 night in Apr 2024
Response from Dannielle Rediresponse Specialist on Apr 14, 2024
Dear Bohdan,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN INDIANAPOLIS - GREENWOOD. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the lack of breakfast, holes in the sheet, upkeep of the room and the overall property. We apologize for your experience. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In regards to breakfast, it is not an offered amenity at our location. However, we are located within close proximity to restaurants you are able to enjoy. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was awesome!!
Response from LaTunde RediResponse Specialist on Apr 8, 2024
Dear Amanda,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN INDIANAPOLIS - GREENWOOD. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof, we are overwhelmed to read that your visit with us was awesome. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

4/10 Poor

Shawn

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Ceiling is falling down
Stayed 1 night in Mar 2024
Response from Recordo, Rediresponse Specialist on Mar 23, 2024
Hey Shawn,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Indianapolis - Greenwood. It's disheartening to hear that your stay fell short of your expectations due to the indicated damaged ceiling you encountered. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Red Roof hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,RecordoRed Roof Management Rediresponse Specialist

10/10 Excellent

Jessica

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from LaTunde RediResponse Specialist on Mar 24, 2024
Hello Jessica, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN INDIANAPOLIS - GREENWOOD and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the sta3
Stayed 1 night in Mar 2024
Response from Carla RediResponse Specialist on Mar 3, 2024
Dear James,Thank you for taking the time to tell us about your experience at the Red Roof Inn Indianapolis - Greenwood. We are delighted to see that you enjoyed your stay, prompting your 5/5 score. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to continue to provide great experiences for you. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Khalid

Disliked: Staff & service, amenities, property conditions & facilities
No good
Stayed 1 night in Mar 2024
Response from Dannielle Rediresponse Specialist on Mar 2, 2024
Hello Khalid, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN INDIANAPOLIS - GREENWOOD and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely, Red Roof Management

2/10 Terrible

Melissa

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
My towels were dirty. There was a crack in the tub. And a rodent ate the sugar packets and they were still sitting by the coffee pot.
Stayed 1 night in Feb 2024
Response from Dannielle Rediresponse Specialist on Mar 2, 2024
Dear Melissa,I appreciate you sharing your feedback following your stay at the RED ROOF INN INDIANAPOLIS - GREENWOOD. I was saddened to read that your stay fell short of your expectations due to the rodent you reported, visible crack in jet tub, unfriendly staff and the unclean state of the towels and tub. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns, we do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience.Sincerely,Red Roof Management

8/10 Good

Gurjinder

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Dannielle Rediresponse Specialist on Feb 20, 2024
Hello Gurjinder, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN INDIANAPOLIS - GREENWOOD and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management

6/10 Okay

Roy

Traveled with partner
Disliked: Staff & service, amenities
It was okay. I probably won't go there no more. Charged me for a deposit, which I haven't been paid back yet. This was the only hotel that charged me for a deposit. The front desk workers are rude also. I will not recommend this place to anybody.
Stayed 1 night in Jan 2024
Response from Toni-Ann RediResponse Specialist on Jan 31, 2024
Hello Roy,Thank you for sharing your feedback following your stay at the Red Roof Inn Indianapolis Greenwood. It's disappointing to see issues you've mentioned regarding our deposit policy not being to your liking and being provided with poor customer service. This is not a usual experience our guests have, so thank you for making us aware.It's important to note that it can take up to 7-14 business days for the funds to appear on your statement. Please check back after the appropriate amount of time and let Red Roof know if you have any concerns what-so-ever.Thank you,Red Roof Management

10/10 Excellent

Ramona

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Chevanese RediResponse Specialist on Jan 16, 2024
Thank you for your positive rating, Ramona, following your stay at the Red Roof Inn Indianapolis - Greenwood. The staff and I were happy to see we met your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to welcoming you back in the future!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

4/10 Poor

Brian

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Charged my card the $75 deposit. had to fight to get it back after check out with no damage.
Stayed 2 nights in Jan 2024
Response from Gabrielle RediResponse Specialist on Jan 14, 2024
Thank you for taking a moment to leave a review, Brian. The staff and I at the Red Roof Inn Indianapolis - Greenwood were disappointed to see your 2/5 score following your stay. You stated that you were charged the deposit fee and I am happy that you were able to receive your refund. However, it usually takes 7-14 days for your deposit to be reflected in your account. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Red Roof Management

4/10 Poor

Trinity

Stayed 1 night in Jan 2024
Response from Toni-Ann RediResponse Specialist on Jan 29, 2024
Hello Trinity,I sincerely apologize that your stay at our Red Roof Inn Indianapolis - Greenwood didn’t meet your expectations. I was disheartened to see it resulted in a 2/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Red Roof Management

10/10 Excellent

Caleb

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Nishaye RediResponse Specialist on Dec 29, 2023
Hello Caleb,The staff at the Red Roof Inn Indianapolis - Greenwood and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience which resulted in your 10/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

8/10 Good

Kai

Traveled with family and small children, Traveled with pets, Traveled with family
Disliked: Amenities
Our room smelled of cigarette smoke and it was a problem for one of us due to severe allergies. We slept with the door open to let in fresh air all night.
Stayed 3 nights in Dec 2023
Response from Gabrielle RediResponse Specialist on Dec 27, 2023
Thank you for taking a moment to leave a review, Kai. The staff and I at the Red Roof Inn Indianapolis - Greenwood appreciate your 4/5 score following your stay. However, you stated that the smell of cigarette hindered your stay, which was truly saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Red Roof Management

6/10 Okay

mary

Stayed 1 night in Dec 2023
Response from Oshane RediResponse Specialist on Dec 23, 2023
Hello Mary, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN INDIANAPOLIS - GREENWOOD and I appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management

8/10 Good

Kelly

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kerry-Lee RediResponse Specialist on Dec 20, 2023
Hello Kelly, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN INDIANAPOLIS - GREENWOOD. It’s great to see you enjoyed your stay, resulting in a 4/5 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Red Roof Management

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good other than we reserved a room with a jetted tub and when we got there there was no jetted tub
Stayed 1 night in Dec 2023
Response from Recordo Rediresponse Specialist on Dec 6, 2023
Hello Roger,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN INDIANAPOLIS - GREENWOOD. I'm so glad we earned your 4/5 score. Though you were able to get a room with the jetted tub, you still had a good stay with us. In the future, please feel free to contact the property to make sure that the room that was reserved for you was the one you actually wanted.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

2/10 Terrible

Sarah

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The sheets and comforter had cigarette burns on them. The room smelled like urine and smoke. A man was clearly out looking tonbuy or sell drugs when we pulled in. Staff was friendly enough, but did not care about the condition of the property when advised of the above mentioned issies. Absolutely disgusting.
Stayed 1 night in Dec 2023
Response from Devorine RediResponse Specialist on Dec 5, 2023
Hi Sarah!Thank you for sharing your concerns with us. I am happy that despite the challenges you indicated our staff was friendly. I am truly disappointed to hear that the sheets and comforter had cigarette burns on them, the room had a foul smell amongst other distasteful issues that hindered a positive experience. Please accept our apologies. On your next stay, should you have any issues or concerns while in house please feel free to reach out to our front desk for real time assistance. I'll raise these concerns with the management team for further review. Your feedback is very important to us, so thank you for sharing.Thank you for choosing Red Roof Inn Indianapolis - Greenwood. We hope we have the opportunity to see you again in the future. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

6/10 Okay

Jennifer

Liked: Staff & service
The bathroom in our unit was a disaster. The bathroom door was damaged (huge whole), the wall behind the door was disgusting (not clean) and the bathroom ceiling was peeling.
Stayed 1 night in Dec 2023
Response from Devorine RediResponse Specialist on Dec 5, 2023
Thank you for the feedback about your stay at our hotel, Jennifer. The conditions in the bathroom in which you described is disheartening, and I sincerely apologize for how this affected your experience. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. I am sharing your feedback with management in an effort to ensure that your concerns are addressed. I really appreciate you bringing this to our attention.Thank you for choosing Red Roof Inn Indianapolis - Greenwood. We hope we have the opportunity to see you again in the future.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Recordo Rediresponse Specialist on Dec 6, 2023
Hello Jeremy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN INDIANAPOLIS - GREENWOOD and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Red Roof Management

6/10 Okay

Daniel

Liked: Staff & service
Stayed 2 nights in Nov 2023
Response from Recordo Rediresponse Specialist on Dec 6, 2023
Hello Daniel, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Indianapolis - Greenwood and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Red Roof Management

8/10 Good

Kevin

Liked: Cleanliness, property conditions & facilities, room comfort
Second stay, decent budget motel, I would stay again
Stayed 1 night in Nov 2023
Response from Kerry-Lee RediResponse Specialist on Nov 29, 2023
Thank you for your rating after your experience with us at the RED ROOF INN INDIANAPOLIS - GREENWOOD . You indicated this was your second stay and it was budget friendly. Our primary goal at Red Roof seeks to provide service and accommodation at the best value. Know you are a valued guest and we appreciated your business with us.Thank you again for the feedback provided Kevin.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

6/10 Okay

Robert

Traveled with family
Price was about average for a below average hotel
Stayed 4 nights in Nov 2023
Response from Kerry-Lee RediResponse Specialist on Nov 29, 2023
Thank you for your rating after your experience with us at the RED ROOF INN INDIANAPOLIS - GREENWOOD . You indicated you were displeased with our prices. In regards to this, we are not privy to the information as rates change based on the competitive ness of the market. Our primary goal at Red Roof seeks to provide service and accommodation at the best value. Know you are a valued guest and we appreciated your business with us.Thank you again for the feedback provided Robert.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Kakonzi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Tianna RediResponse Specialist on Nov 18, 2023
Hello Kakonzi,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Indianapolis - Greenwood and I appreciate your 5/5 score following your stay. It would be a pleasure to hear about what took place throughout your stay and how we can improve on our service, so please consider adding comments to your survey in the future. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.The staff and I were happy to see we met your expectations. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Gabrielle RediResponse Specialist on Nov 13, 2023
Dear Valued Guest,Thank you for taking a moment to leave a review. The staff and I at the Red Roof Inn Indianapolis - Greenwood were disappointed to see your 2/10 score following your stay. In order to understand what prompted your 2/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Tianna RediResponse Specialist on Nov 11, 2023
Hello David, Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Indianapolis - Greenwood appreciate your 8/10 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. The staff and I were happy to see Red Roof met your expectations. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,Tianna Red Roof Management RediResponse Specialist

4/10 Poor

Amanda

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed here 2 nights. First night my family and I stayed in a suite which we booked here with Expedia. Went to check in first night into the 2 bed suite EXPEDIA put false info about the room. With an incorrect picture of the room. Pics showed the 2 beds with a separate living room that came with couch. THEIR 2 BED SUITE DOES NOT COME WITH A COUCH! Which was very inconvenient. Then 2nd night we switched to a regular 2 bed room and we checked in and the first room they gave us(116) has black mold spots all on the bathroom ceiling. Which is very unhealthy for anyone to inhale(especially since I'm 7 months pregnant as well) then they switched me to room 118 and after a few mins of being there 2 roaches in the room. Switched us to our last room and other than the weed smell from next door it was fine but they should full check/clean these rooms before they let people stay in them
Response from Tianna RediResponse Specialist on Nov 2, 2023
Dear Amanda,We are sorry to hear your recent experience at the Red Roof Inn Indianapolis - Greenwood did not meet your expectations. We are utterly disappointed to learn that you encountered these distasteful situation during your recent visit. I will certainly bring this to upper managements attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,Tianna Red Roof Management RediResponse Specialist

6/10 Okay

Stefanie, Plymouth

Liked: Cleanliness, staff & service, amenities
The room was nice, basic and clean. My only issue was that there were always people (mainly men) just hanging out in the parking lot. I was there alone and it was unsettling that even when I returned at 2 am there were several cars of single men sitting in the parking lot with their music on loud. Seemed like I was always being watched. I wouldn't return there as a single female again. But the room was totally fine.
Stayed 2 nights in Oct 2023
Response from Tianna RediResponse Specialist on Nov 2, 2023
Dear Stefanie,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn Indianapolis - Greenwood. It's great to read that you were pleased with the cleanliness of your room. Red Roof's goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. However, it's truly disheartening to read that you were faced with safety concerns. Feedback from our guests is always welcome as Red Roof strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

4/10 Poor

Leslie

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Usually we have a good stay but this time was a little strange!! The woman behind the desk was rude….we never had that before and when she was told about the water on the floor she said that the upstairs had a leak…ok I don’t want to breathe your black mold that’s on the ceiling!! You should not have even tried to get anyone to sleep in that room until properly cleaned!!! And then you got mad because I wouldn’t stay in there!! Wow….Never had a problem with this hotel until this stay…..sad!!
Stayed 2 nights in Oct 2023
Response from Tianna RediResponse Specialist on Oct 25, 2023
Dear Leslie,Thank you for taking the time to write a review of your stay at the Red Roof Inn Indianapolis - Greenwood. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the hospitality of our staff, the leakage situation and the possible mold you described. It is our primary goal to provide all our guest with a home away from home experience, so I am disheartened to read that we failed miserably.To prevent this from happening here at Red Roof again, management has been made aware of your comments in an effort to directly address your concerns and to have that room inspected. We will take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

8/10 Good

EDWARD J

Traveled with partner
Good handicap accessible
Stayed 1 night in Sep 2023
Response from Oniel Rediresponse Specialist on Oct 20, 2023
Hi Edward,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Indianapolis - Greenwood. It is so rewarding to read that you had a good encounter with us and we truly appreciate you letting us know that our ADA rooms. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,Oniel Red Roof ManagementRediresponse Specialist

10/10 Excellent

Debi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to lots of restaurants and shopping
Stayed 1 night in Oct 2023
Response from Tianna RediResponse Specialist on Oct 18, 2023
Dear Debi,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Indianapolis - Greenwood. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that our location was convenient to your travels. Red Roof's goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. We hope to continue to provide great experiences for you. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Tianna Red Roof Management RediResponse Specialist

2/10 Terrible

Kate

Business traveler
Room reeked of smoke, hair dryer broken. Outlet hanging out of wall, holes in bedspread, sticky walls & floor, no elevator and staff did not know where stairs were located
Stayed 3 nights in Oct 2023
Response from Tianna RediResponse Specialist on Oct 18, 2023
Dear Kate,Thank you for taking the time to tell us about your experience at the Red Roof Inn Indianapolis - Greenwood. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the odor for the room, the broken hair dryer, the uncleanliness of the floors and the bedspread situation. I have shared your feedback with management to ensure that your concerns are addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Tianna Red Roof Management RediResponse Specialist

4/10 Poor

Amy

Disliked: Property conditions & facilities
Noise all night. Hole in bathroom door.
Stayed 1 night in Oct 2023
Response from Linton Red Roof Management Rediresponse Specialist on Oct 9, 2023
Dear Amy,Thank you for telling us about your recent visit to RED ROOF INN INDIANAPOLIS - GREENWOOD. We are sorry you had less than ideal experience. The situation you described regarding the condition of the bathroom door mentioned. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.Our staff at Red Roof hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,LintonRed Roof ManagementRediresponse Specialist

10/10 Excellent

Gordon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
very nice people
Stayed 1 night in Sep 2023
Response from Abigail Red Roof Management RediResponse Speciali on Oct 4, 2023
Hello Gordon,Thank you for taking the time to tell us about your stay at the Red Roof Inn Indianapolis - Greenwood. I'm glad you found the staff nice. We aim to deliver a positive experience for all our guests and we are happy you were satisfied with your stay.Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,Abigail Red Roof ManagementRediResponse Specialist

6/10 Okay

Jennifer

Liked: Cleanliness
Disliked: Property conditions & facilities
The room.was sufficient for staying one night but I woukd find somewhere else to go for next year. I didn't feel very safe.
Stayed 1 night in Sep 2023
Response from Toni-Ann RediResponse Specialist on Oct 4, 2023
Dear Jennifer,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof. We're happy that you were pleased with your stay, however, you indicated that it fell short of your expectations due to you being faced with safety concerns. Please know that we are in close vicinity to multiple eateries. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels here at Red Roof, to provide a more comfortable stay.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very satisfied
Stayed 2 nights in Sep 2023
Response from Xao Red Roof Management RediResponse Specialist on Sep 29, 2023
Hi Leslie,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Indianapolis - Greenwood with us. It was so rewarding to see that we earned your 5/5 score. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us. Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Carla Red Roof Management on Sep 26, 2023
Dear Valued Guest, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Indianapolis - Greenwood and I thank you for your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

8/10 Good

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice no big issues.
Stayed 1 night in Sep 2023
Response from Devorine Red Roof Management on Sep 18, 2023
Hi Stephen,Thank you for your recent review of your stay at Red Roof Inn Indianapolis - Greenwood. I am absolutely happy that you found our room to be nice and big. The staff and I appreciate your comments, as it is always an encouragement to our Red Roof staff as we strive to continuously improve the quality of our guest experience.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

10/10 Excellent

Chris

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
The room was clean and the ac was nice and cold. The beds were very comfortable and loved the jacuzzi tubs. I’d definitely be staying here again.
Stayed 3 nights in Sep 2023
Response from Kerry-Lee RediResponse Specialist on Sep 13, 2023
Dear Chris, It is so wonderful to see that we at the RED ROOF INN INDIANAPOLIS - GREENWOOD were able to provide you with a superior level of service and accommodations. We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our clean room, nice AC, comfortable beds and our jacuzzi. At Red Roof, our primary goal is to provide a clean and comfortable stay for all our guests and we are proud to have achieved that with your visit. We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit. Sincerely, Kerry-Lee RediResponse Specialist

2/10 Terrible

Alejandro

Business traveler
Disliked: Amenities
Bad customer service
Stayed 1 night in Aug 2023
Response from Oshane RediResponse Specialist on Aug 26, 2023
Dear Alejandro, Thank you for taking the time to tell us about your experience at the RED ROOF INN INDIANAPOLIS - GREENWOOD. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the service not being up to your standards. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist

6/10 Okay

James

Business traveler
Liked: Staff & service, amenities
Stayed twice in 1 week. First stay was for 2 days. My room (#100). Was right next to the steps and could hear and feel everyone someone went up and down the stairs. The second stay was for 1 night and the room had a musty smell. Room (#307). Rooms were clean and staff was very nice.
Stayed 1 night in Aug 2023

8/10 Good

William

Liked: Staff & service, property conditions & facilities
Stayed 6 nights in Aug 2023
Response from Oniel Rediresponse Specialist on Aug 15, 2023
Hi William,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating, following your stay at the Red Roof Inn Indianapolis - Greenwood. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRediresponse Specialist

10/10 Excellent

Mitch

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience!
Stayed 1 night in Aug 2023
Response from Xao RediResponse Specialist on Aug 10, 2023
Hi Mitch,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Indianapolis - Greenwood with us. It was so rewarding to see that we earned your perfect score by providing you with a great experience. We strive to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRediResponse Specialist

2/10 Terrible

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Xao RediResponse Specialist on Aug 9, 2023
Hello Cynthia,Your review of the Red Roof Inn Indianapolis - Greenwood was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 2/10 score, I welcome any further information you can provide. It is through guest feedback that we make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip. Respectfully,XaoRediResponse Specialist

8/10 Good

Matthew

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Xao RediResponse Specialist on Aug 9, 2023
Thank you for sharing your 4/5 rating with us, Matthew. Our staff at the Red Roof Inn Indianapolis - Greenwood was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests and we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Guest feedback, like yours, helps us to make these improvements. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRediResponse Specialist

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Kamaria RediResponse Specialist on Aug 8, 2023
Hello Valued Guest,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN INDIANAPOLIS - GREENWOOD and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria RediResponse Specialist

8/10 Good

John H., Owensburg

Stayed 1 night in Aug 2023
Response from Olivia RediResponse Specialist on Aug 27, 2023
Hello John, The staff at the Red Roof Inn Indianapolis - Greenwood and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,OliviaRediResponse Specialist

2/10 Terrible

Joselyn

Stayed 1 night in Aug 2023