Ratings based on 373 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from G

Nice hotel room and staff

Posted Jun 22, 2015
Great room and staff. Would be nice to have the golf channel in the room
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 18, 2015
Easy access to shopping, free parking, sign up for the loyalty program (free) for the access to free wi-fi in the rooms, very comfortable bed
3 out of 5
by A verified traveler

Good location

Posted May 19, 2015
Hotel was nice. But once you were beyond the check in point the staff was terrible, especially in the bar and restaurant.
Comment from Hotel Management
Jun 19, 2015 by Manager, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. I'm sorry we did not deliver positive service to you in our F&B areas. I hope you were able to speak with someone on property so we could address it specifically. We hope to welcome you back to our hotel very soon and I'm sure we will deliver a Sheraton experience more in keeping with our reputation. Sincerely, Sheraton Management
4 out of 5
Recommended
for Families
by A verified traveler from Indianapolis, IN

Large hotel with a walkway to the Fashion Mall

Posted Apr 26, 2015
Pros: We were able to get adjoining rooms which was nice.
Cons: I wish the pool water would have been warmer and that there were queen-sized beds instead of double beds.
Location: We just walked over to the Fashion Mall.
I had my two grandchildren with me and they enjoyed swimming (although the water was quite cool) and walking over to the Fashion Mall to eat dinner and get ice cream.
2 out of 5
by A verified traveler from Indiana

Expensive stay without rest

Posted Apr 14, 2015
Pros: The beds were comfortable. The mall was within walking distance with several restaurant choices.
Cons: The noise level, crowded elevators, and kids running up and down the hallways banging doors.
Location: Close to mall and restaurants.
The hotel was clean enough and the beds were very comfortable. The staff accommodated our request to be on a certain floor. The hotel was full of kids from various teams/athletic groups. We had a room next to one with kids and apparently no supervision. It sounded like the kids were coming through the walls at times with loud talking and laughing. This continued until after 10:00. The walls seemed to be paper thin, as we seemed to hear everything next door. We were trying to watch a movie and at times we couldn't even hear it. We asked an employee to report this to the front desk. I'm not sure if they did, as we talked to the supervising adult next door when they returned. The lounge in the lobby was full of adults that were drinking and rude. I'm not sure what the hotel should do, but for the cost of a night's stay here, one should be able to enjoy the amenities and not feel like a part of the party next door or in the lounge.
5 out of 5
Recommended
for Business Travelers
by Sabra from Nashville, IN

Great experience for conference

Posted Mar 20, 2015 on Hotels
Very satisfied. Excellent staff.
Comment from Hotel Management
Mar 24, 2015 by Tierra, Hotel Management
Dear valued guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
5 out of 5
Recommended
for Families
by Brenda from Bristol

All but the pool area

Posted Mar 20, 2015 on Hotels
Awesome other than the pool area being very overcrowded leaving no place to sit while overseeing our children.
Comment from Hotel Management
Mar 24, 2015 by Tierra, Hotel Management
Dear valued guest, Your feedback valuable to our growth and we appreciate you for sharing. Please keep us as you hotel of choice the next time you are in Indianapolis.
3 out of 5
Recommended
for Personal Event
by A verified traveler

Just not clean

Posted Mar 14, 2015 on Hotels
House keeping crew needs some oversite. My room was just not clean. I was very disappointed.
Comment from Hotel Management
Mar 24, 2015 by Tierra, Hotel Management
Dear valued guest, Please accept our apologies for your experience with the cleanliness of your room. Your feedback is an asset to our growth, and we will be sure to follow up on your concerns. Your loyalty is important to us, and we hope you allow us an opportunity to meet your expectations.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice, right in shopping and eating places!

Posted Mar 14, 2015
Pros: Very Nice
Cons: Refrigerators in room
Location: Cheesecake factory and many other nice places to eat!
Very beautiful and clean. Love that all the shopping and eating is just right there
Comment from Hotel Management
Mar 24, 2015 by Tierra, Hotel Management
Dear valued guest, Thank you for your appreciation of our hotel and its accessibility to premier dining and shopping option in the Keystone Crossing area! We value your comments on the experience you had with us, and we hope to see you again!
5 out of 5
Recommended
for Families
by Heather

Posted Mar 5, 2015 on Hotels
Comment from Hotel Management
Mar 24, 2015 by Tierra, Hotel Management
Thank you for rating us!