Bar (on property)

Reviews of Mercure Tours Centre Gare et Congrès

4 out of 5
Mercure Tours Centre Gare et Congrès
29, rue Edouard Vaillant, Tours, Indre-et-loire

Reviews

7.6

Good

Rating 10 - Excellent. 41 out of 187 reviews" "
Rating 8 - Good. 84 out of 187 reviews" "
Rating 6 - Okay. 38 out of 187 reviews" "
Rating 4 - Poor. 22 out of 187 reviews" "
Rating 2 - Terrible. 2 out of 187 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Suzie

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The room was spacious, the bed was very comfortable. Only down side was the breakfast it was good but I felt like it could have better options for children there was no hot water to make a tea nor for milk for my baby.
Stayed 1 night in Sep 2023
Response from Equipe du Mercure Hôtel Tours Centre on Nov 21, 2023
Bonjour Madame,Nous vous remercions de votre récente visite et apprécions que vous ayez pris le temps de nous faire part de vos commentaires. Nous sommes ravis d'apprendre que vous avez trouvé notre chambre spacieuse et confortable, et nous sommes désolés que le choix du petit-déjeuner n'ait pas répondu à vos attentes. Nous veillerons à ce que ces commentaires soient transmis à notre équipe afin d'améliorer nos services à l'avenir. Nous vous remercions à nouveau pour votre commentaire et nous espérons vous accueillir à nouveau bientôt.L'équipe du Mercure Hôtel Tours Centre

10/10 Excellent

Francisco, London

Stayed 1 night in Aug 2023
Response from Equipe Mercure Hôtel Tours Centre on Nov 27, 2023
Bonjour Monsieur,Nous vous remerciopns pour votre commentaire et sommes heureux d'apprendre que vous avez eu une bonne expérience au sein de notre hôtel. Nous sommes ravis de savoir que votre séjour parmi nous a été satisfaisant.Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement !L'équipe du Mercure Hôtel Tours Centre

4/10 Poor

Teresa

Stayed 1 night in Sep 2022

10/10 Excellent

Kristine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sous-terrain parking was badly organized as we had to wait & phone ourselves on the spot, parking was badly indicated onsite. The rest of our stay was perfect !
Stayed 1 night in May 2021
Response from Reception team on Jun 14, 2021
Dear Madam, Thank you for leaving a note for your stay at our Mercure Tours Center Gare. We are sorry for the inconvenience because of underground parking. We are delighted to hear the rest of your stay was satisfaying.. We hope to welcome you soon to our establishment, Have a very good day, Regards,

10/10 Excellent

Cecile

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location
Very good location a few minutes walk from the station. There is no restaurant at the hotel but there is a restaurant opposte the hotel and lots of other options close by. The room was very large and comfortable. The heating is either on or off so that was my only slight complaint. Breakfast was excellent with a large choice. All the staff are friendly and helpful.
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Connected rooms but in small space felt like doors after doors. Sink was clogged so I had to ask front desk to fix it. One of the Half glass wall on tub in the bathroom was half off of the track resulting water leak on the floor
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019

2/10 Terrible

John-DAVIS, Tours centre

Liked: Cleanliness
Disliked: Staff & service, amenities
After a very long journey we ended up at your Mercure Hotel in north Tours ,as we had a long journey we asked if we could stay at this hotel not the one in the centre of Tours a very abrupt receptionist said we couldn't she was as unhelpful as could be ,, we offered to pay more, rather than move ,she said she had rooms but this was not possible ,I asked if she could ring the other Mercure but she said she couldn't She then told us that the other Mercure was only 10 mins away ,I explained I did not have any directions and our sat nav was not showing your centre hotel . In her broken English we then attempted to find the other hotel . We did ALL in our power to find the centre hotel and asked many people walking about . Please believe me it took over an hour to find the hotel ,then I was directed around the back of the hotel ,past 3 metal gates and barriers to park .as i had recently had health problems I asked reception to help with my bags, she said she could not and there was no one available. I finally got into my room 1 i/2 hours after leaving your other hotel . Compared to the first hotel this centre one was terrible NO RESTAURANT,NO NICE FACILITIES SUCH AS A SWIMMING POOL ,NO PROPER BAR TO SIT AND HAVE A DRINK ,iT WAS A POOR EXCUSE FOR A MERCURE HOTEL. I have stayed at mercure hotels for pleasure and business for quite a good few years ,I have never complained before ,but this was as bad as it gets. Your staff could not have cared less. I hope you take notice of this .
Stayed 1 night in Jul 2019

4/10 Poor

Betty

Liked: Cleanliness
Disliked: Room comfort
Disappointed in Tours
The room was very hot. The air conditioning was not working properly. We were given a fan that did little to improve conditions, but it was better than nothing. Coffee machine was in need of cleaning.
Stayed 4 nights in May 2019

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
One night in Tours
Good place to stop over en route south.
Stayed 1 night in Aug 2018

10/10 Excellent

Piotr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient location
An overnight stay on our way from Bordeax. Hotel very conveniently located (slightly complicated parking arrangements but nothing major). Close to town centre, close to the main rail station. Really nothing to complain about. Recommend.
Stayed 1 night in Aug 2018

6/10 Okay

Peter

Liked: Cleanliness, staff & service
Nice place but ancient air conditioning...
Nice location. Friendly service. Air conditioning poor and it was hot. This hotel chain is usually a great place to stay along the Loire Valley
Stayed 1 night in Jul 2018

8/10 Good

Bill, Bexhill, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Good size rooms, we had a double with a very large king size. Comfortable and clean.
Stayed 1 night in Jul 2018

4/10 Poor

PY, Canada

Liked: Staff & service
Hotel next to railway station
Difficult to know why this hotel is classified four stars. Room is spacious, clean. functional, but nothing more. The room was overheated, but no thermostat to adjust temperature (only option to open the window!). On the other hand, the two mornings I was there, water in shower was barely lukewarm! Very good breakfast and staff was quite pleasant.
Stayed 2 nights in Mar 2018

10/10 Excellent

darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in France
Great room and comfort. Service in bar was not good initially seemed to take along time going back and forth to bar. In the end the 15 minutes I had for the drink was lost so had nothing.
Stayed 1 night in Sep 2017

8/10 Good

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As you'd expect from a Mercure, + than most
As you'd expect from a Mercure, better than an Ibis, more roomy and better quality. Quiet and exactly what I needed to recharge. It's not fancy or boutique, but sometimes it's nice to know what to expect and get exactly that - no surpirses. That's why I like them for business trips.
Stayed 1 night in May 2017

6/10 Okay

Pedro

Liked: Cleanliness, room comfort
Wifi internet very bad connection

8/10 Good

Rod

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A breath of fresh air in a polluted area.
In one way, it was reasonably convenient to the railway station - BUT you could not say that the local area is great for walking. It might be IF there were not so many smokers, who make it difficult to breathe & make the paths untidy by dropping their butts ( we are not talking hundreds & thousands - try Millions). Should we also mention the dog's poo regularly on the footpath? - no street cleaner seen in our 3 nights there. The highlight of our stay was the service given at the front counter on our arrival; and witnessing the waitress servicing the breakfast area each morning - easily the most efficient we came across on our entire trip.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
.
The hotel itself was good with good spacious rooms but the air con didn't work at all to the point where you needed the window open but then you have to deal with the noise of the trains! Apart from this the stay was good.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

J, UK

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Good Location, Poor Hotel. Helpful staff.
Staff were very helpful. Hotel is very tired and amenities are of a low standard when compared to other hotels at the price I paid.

4/10 Poor

Ricardo, Venezuela

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Well located, but room to small
Hotel was clean, comfortable bed, but room too small and no air condition. Two star hotel

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
Convenient location, good breakfast

8/10 Good

Charles, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and efficient hotel
This hotel does what it sets out to do very well and we were favourably impressed. It gives good value for money.

8/10 Good

Katy, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good central location
We only stayed one night but it was a nice hotel, very close to the train station. Very good size room.

8/10 Good

Stuart, bexhill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern hotel near to railway station but QUIET
Efficient,quiet and well positioned for station trams and downtown

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
No water?
The Mercure Tours was fine at first. Decent location, and the room was fine. Parking is a hassle. You need to get a code from the desk to get into the lot, but there was no where to park to get the code. Also you then have to go back out on the street because the entrance is at the other end of the building. The real issues were in the morning. The hotel ran out of water. Not just hot water; there was no running water in the room. Turn the sink on... Nothing! Same with the shower. Apparently the Mercure shares a water system with the hotel next door, and there were "too many people getting ready" and it would take 15 minutes to come back... Seriously? A business hotel that can't have people getting ready at 8am? I would probably not stay again.

8/10 Good

Robert, Londonderry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Great stay with a very pleasant hotel and staff however it lacked in two key areas in my opinion. Both the air conditioning and the WiFi in the room were very poor, in fact the wifi was completely useless. The signal from the adjacent hotel was actually stronger and this was used instead. Having said that everything else about the hotel and room was of a great standard.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Mj Mcmahon, Maynooth Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A quality hotel in a great location
Our stay was very impressive, the staff were very helpful and friendly. The rooms were nice looking and clean. We really liked the tea/coffee making service in all the rooms, our only wish is that a small fridge could be included in the room for some orange juice or beer

6/10 Okay

john, tours france

It's okay
nice tabs, room very spartan. No noise from train station. Easy walk from train station. you get what you pay for.

10/10 Excellent

george, athens

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
nice hotel. outstanding stuff behaviour

8/10 Good

Laurent, UK, Camberley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good bed but no restaurant
Very clean, modern but no restaurant. Staff very good and near town centre. Not the best location as it is at the back of the rail station but walking distance to town centre.

8/10 Good

Serge+Silvia, Windsor+Porto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handy for the city center.
The Hotel is within walking distance to the City Center. Rooms are comfortable and recently refurbished. I was just missing the Mini-Fridge in the room for a cold drink on a hot summer day. The folks at the Reception are very professional. Would recommend it.

10/10 Excellent

B, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Nice location near downtown-perfectly quiet even though it is right next to the train station.

6/10 Okay

Robert 55, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a 4Star
An good hotel and friendly staff but small room,looked as if the original room had been made in to two.

8/10 Good

Brissy visitor

Liked: Cleanliness, staff & service, room comfort
A nice surprise
Nespresso coffee machine in the room was a nice surprise. Room was large and well fitted out. Very comfortable. Staff were friendly. Breakfast choices were good and value for money.

10/10 Excellent

jolerare

Liked: Cleanliness, staff & service, room comfort
Business
Very well located, walking distance from Tours center

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely clean, comfortable and modern
Best bed, cleanliness and reception desk even though they forgot to give us our wake up call. Right at train station. Personal amenities weren't replenished daily. Also, it is half hour walk to Old Town, but a tram is being installed. There are no convenience stores near by to buy beverages or snacks. They are about 10 minute walk. Breakfast was good, however expensive if not included in room price and even though we were there an hour before it closed the eggs were not replenished so we had to only eat rolls.

6/10 Okay

Christophe

Business traveler
Hôtel en dessous des standards Mercure, déçu pour un 4 étoiles. Doit se renouveler
Stayed 1 night in Nov 2023
Response from Equipe du Mercure Hôtel Tours Centre on Dec 7, 2023
Bonjour Monsieur, Nous vous remercions d'avoir pris le temps de nous faire part de vos commentaires. Nous sommes désolés d'apprendre que votre expérience au sein de notre hôtel n'ait pas répondu à vos attentes. Nous cherchons constamment à améliorer nos services et nous espérons que vous nous donnerez une nouvelle chance de vous montrer l'excellente hospitalité que nous pouvons vous offrir. Nous vous remercions à nouveau pour vos commentaires précieux.L'équipe du Mercure Hôtel Tours Centre

8/10 Good

corbin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

FRANCOIS

Stayed 1 night in Aug 2023

10/10 Excellent

Jchristophe

Stayed 1 night in Aug 2023

4/10 Poor

Fabrice

Disliked: Property conditions & facilities, room comfort
Hôtel en fin de vie. Le mobilier des chambres est vieillot la salle de bain est vieillissante, les couloirs font penser à une maison de retraite la climatisation d un autre temps pas de réglage possible c est 1 ou 2. Un point positif les hôtesses d accueil qui sont souriantes et agréables. Des amis étaient dans un ibis sur tours qui étaient bien mieux que le mercure ! Ce n est absolument pas un 4*! Nous n avons pas osé tester le pdj a 17€40.
Stayed 1 night in Aug 2023

4/10 Poor

Nathalie

Liked: Cleanliness
Décevant
L’hôtel a une literie tout à fait convenable cependant quel dommage pour le petit déjeuner : viennoiseries industrielles idem pour le pain … en centre ville je pense que de nos jours un boulanger de quartier serait ravi de travailler pour ce genre d’établissement
Stayed 1 night in Jul 2023

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

8/10 Good

julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Marie-Claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un hôtel agréable
Un hôtel calme même si il est situé à côté de la gare de Tours , l'équipe est accueillante et les chambres spacieuses et confortables.
Stayed 1 night in May 2023

10/10 Excellent

François

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
Très bon séjour qui a permis de découvrir les châteaux de la Loire
Stayed 3 nights in Apr 2023

6/10 Okay

Vanessa

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Séjour très décevant, pas d'eau chaude, hôtel bruyant. pas à la hauteur du rapport prix. service restauration, il faut avoir faim...
Stayed 1 night in Jan 2023