Ratings based on 111 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Outstanding hotel

Posted Sep 14, 2014
Outsanding hotel, one of the best I have stayed. The r oom was very big for European hotels with luxuriouis bathroom. The room service was outstanding. The hotel staff was mostly accomodating. As my flight was early they arranged that the breakfast bar is open 30 min earlier. That was very thoughtful. The food was excellent
4 out of 5
Recommended
for Everyone
by A verified traveler from UAE

Excellent location !

Posted Aug 15, 2014
Pros: Location !
Cons: shower was not very convenient ! and room service options were also not great.
Hotel location is excellent opposite the main/central rail station. Also the bus and tram stop are just next to the station and very convenient for all sightseeing tours. several restaurant near by to choose from as well. And the hotel staff at breakfast are excellent. they were always very polite and patient enough to listen to the breakfast orders.
5 out of 5
Recommended
for Everyone
by A verified traveler from Limoges France

Nice hotel close to Town centre

Posted Aug 12, 2014
Pros: Staff frindliness
Cons: Nil
Location: Location is very near the train station and town centre
The weather was really very wet, rained all the time. The hotel staff were very considerate and even provided an umbrella for our use
4 out of 5
Recommended
for Everyone
by A verified traveler from Dubai

Nice hotel, opp the Main Train Station

Posted Jul 30, 2014
Pros: Location, Comfort, Friendly Staff
Location: visit to old town, mountain top using the cable car, drive to nearby villages, hiking in the forests/mountains nearby, dinner/partying in city centre
I had a comfortable stay at this hotel. Rooms are spacious and newly renovated. Breakfast is good. Hotel location is quite good. Hotel staff is very friendly as well.
4 out of 5
Recommended
for Everyone
by A verified traveler from Pasadena, Ca

Nice hotel , location wasn't great .

Posted Jul 15, 2014
Great staff , old hotel and the rooms are on the smaller side . I expected more from a 4 star hotel .
5 out of 5
Recommended
for Overnight Stay Before Destination
by Lorraine Farrow from Mexico, Uk

Super stay - great choice

Posted Jul 1, 2014 on Hotels.com
Everything was easy, from communications to the welcome by reception staff on arrival. We arrived early and they kept luggage while we visited the beautiful Innsbruck. All delivered to the room, what an excellent room it was - completely relaxing and luxurious. The breakfast was also very good, a great variety and good service. Not one thing to quibble about - thankyou very much
5 out of 5
Recommended
for Everyone
by A verified traveler from Haifa, Israel

A beautiful hotel, perfect location and staff

Posted Jun 29, 2014
Pros: everything
Cons: nothing
Location: The hotel is in the center of Insbruk, close to everything a tourist wants to see.
The hotel is centraly located, near the main train station, but the room was very quiet and the neighborhood looks very nice, like the rest of Insbruk. We arrived at noon and our reserved room wasn't ready, so they upgraded us to an executive room that was very large and nice, I don't know how should have our reserved room look, but from how the hotel looks, it should have been also very nice, probably smaller. The staff was extremely nice and helpfull, the breakfast was great, in a beautifuly set restaurant.
4 out of 5
Recommended
for Everyone
by kathleen

Innsbruck stay

Posted Jun 23, 2014
Good hotel easy access to train station We thought checkout time a bit early Also we were wakened at around 6.30am by the cleaners banging and talking in the corridor. Not what we need on our long awaited holiday - we were in room 212 a lovely room beautifully appointed!
5 out of 5
Recommended
for Everyone
by Lisa from San Diego, CA

Nice hotel, great central location

Posted Jun 18, 2014
Pros: The staff and location, location, location! - restaurants, shopping, casino, historic sights walking distance and the ski bus right out front.
Cons: n/a
Location: The train station is across the street, buses & taxi were right out front of the hotel. Many attractions & good restaurants were in walking distance.
Exceptionally helpful, knowledgeable and friendly staff. Great food and excellent buffet breakfast with many choices. Clean and comfortable large rooms. The General Manager greeted us everyday and inquired if we needed anything, all our comforts and expectation were exceeded. We would definitely recommend to hotel and plan to return.
5 out of 5
Recommended
for Everyone
by NH from Essex, UK

One of the best places I've ever stayed...

Posted Jun 1, 2014
Pros: Everything
Cons: Nothing
Simply, fantastic in every way. Highly recommended.