Ratings based on 331 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Stuttgart

Wenn die Wände erzählen könnten....

Posted Apr 24, 2015
Pros: Zentrale Lage, Haus mit Vergangenheit, Service an der Rezeption, Zimmerservice, Frühstücksbüffet, Preis-Leistungsverhältnis....absolut okay
Cons: Wir waren Mitte/Ende April im Grand Hotel was rein von der Fassaden Dekoration mit echten Pflanzen/Blumen wenig Möglichkeiten lässt. Wäre aber schön..
Location: Am Bahnhof, relativ zentral. Wenn man gut zu Fuß ist, kann man im Radius von 500-1000 Metern die Altstadt und sämtliche Sehenswürdigkeiten erreichen.
Ein Hotel aus alten Zeiten mit Geschichtlichem Hintergrund und dem Glanz vergangener Tage. Zimmer sehr modern mit eigenerem Flair, gemütlich, sauber, ansprechend und dem Zweck dienlich - fünf Sternen, für meine Ansprüche, gerecht werdend. Ich freue mich daran, dass alten geschichtsträchtigen Gebäuden nicht einfach der Gar ausgemacht wird und durch Neubauten, welche bestimmt gewinnorientierter geführt werden können, ersetzt werden. Sie haben sich einen "hotelleristisch" gesehenen Diamanten zu Eigen gemacht. Sind Sie stolz darauf und pflegen Sie ihre Kundschaft so gut sie können, was in Zeiten von schneller, weiter, höher und grandiosem Anspruchsdenken bestimmt keine leichte Aufgabe darstellt. Natürliche, ehrliche Freundlichkeit, Hilfsbereitschaft und den gelebten Dienst am Gast, fällt einem Menschen der bei ihnen "Unterschlupf" sucht und findet ganz bestimmt auf. Viel Glück und ein allseits"volles" Haus.
3 out of 5
by A verified traveler

Tristes Hotel am Bahnhof

Posted Apr 4, 2015
Unangenehme Gegend, unpersönlich Service, nicht mehr als gut. Zimmer nicht sauber
3 out of 5
by A verified traveler

Für ein 5 * Grand Hotel eine Enttäuschung

Posted Mar 29, 2015
Vor allem das "Fitness Center" war eigentlich ein Witz.... Ein dunkler, kleiner Erker im Keller mit 4 Geräten für den Heimgebrauch. Nicht das was in anderen 5* oder sogar 4* minimum Standard ist. Für €106 /PpN inkl. Frühstück ist Preis/Leistung OK, Zimmer war schön. Lage zum Bahnhof praktisch, mit aber eben dem Problem einer typischen Bahnhofsgegend.
5 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Huddersfield, England

Stopover on way to Obergurgl

Posted Mar 29, 2015
Pros: Atmosphere and quality.
Cons: British style back bacon and beans at breakfast,
Location: Very close to airport, shops and all sightseeing in Innsbruck
Very friendly staff. Responsive to table change request. Fantastic food and service in atmospheric restaurant. head waiter amazing.
Comment from Hotel Management
Apr 1, 2015 by General Manager, Hotel Management
Dear guest, thank you for choosing the Grand Hotel Europa for your recent stay and for sharing your feedback. I am delighted to learn your kind words of appreciation towards our friendly staff and our service.I will gladly share your comments with the entire team and hope to have the pleasure of welcoming you back at the hotel during your next trip to Innsbruck. Best regards, Roman R. Straub, General Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 6, 2015
Pros: location
Cons: Room Lighting
Location: Good restaurants
2 nights in consecutive weeks before and after skking in St Anton
Comment from Hotel Management
Apr 8, 2015 by General Manager, Hotel Management
Dear guest, thank you for staying at the Grand Hotel Europa recently and for filling up your review. Best regards, Roman R. Straub General Manager
5 out of 5
Recommended
for Couples
by A verified traveler

This is an excellent and friendly hotel!

Posted Feb 10, 2015
Pros: Service, staff, room service, just about everything but especially the wonderful inclusive breakfast, as much as you want with a great variety!
Cons: Room was very hot even at night! Windows could be opened or air conditioning (very effective!) used but spoilt the otherwise quiet environment!
Location: The beautiful Old Town and the Cable Cars or No. 6 tram to the mountains with there magnificent views and skiing are no more than 15 mins walk!
Our standard room was excellent (best we have stayed in for years), very quiet, excellent room service (spotless and beautifully tidied every day), but very warm (often hot!) so we usually left a window open while we were out, but often used the excellent air conditioning at night as with them open there was a fair bit of external noise due to traffic and aircraft. The staff are lovely, attentive, extremely friendly and helpful. Our German is non existent but all the reception, waitresses etc. speak excellent English. We chose to eat out every night (we enjoy different restaurants and cuisines), but the inclusive breakfast was superb with something for everyone and as much as you wanted. OK it's virtually self service (a few comments that they should not be rated as 5* because of this!) but the variety and quality more than makes up for this as you can chose what and how much you want including cereals, fruit, juices, tea, coffee, cheeses, cold meats, variety of lovely breads, preserves etc. AND sausages, bacon and eggs!! The only English TV channels are news so make sure you take a tablet/phone loaded with some films if you like watching TV (if it has an HD output take a suitable lead to connect to the TV which is HD ready - channel 63?). Only one small bottle of water per room is supplied free per stay (tap is Tyrolean spring water but..) and although free tea and coffee facilities the wafer biscuits and peanut brittle supplied with them are chargeable! But a great hotel!!
Comment from Hotel Management
Apr 2, 2015 by General Manager, Hotel Management
Dear guest, thank you for choosing the Grand Hotel Europa for your recent stay and for submitting your valuable review. I am delighted to read, that we made your stay enjoyable in regards to our friendly staff, our comfortable rooms as well as our rich breakfast buffet. Be assured, your lovely comments will be gladly shared with the entire team. We are all looking forward to welcoming you back at the Grand Hotel Europa in near future. Best regards, Roman R. Straub General Manager
5 out of 5
Recommended
for Families
by JENNYfrom London

Excellent service and excellent customer service

Posted Jan 21, 2015 on Hotels.com
Excellent hotel and extremely good service , they even let us so early check in which we thought it was so nice as we were really tired . Great food and great staff . Good location.
Comment from Hotel Management
Apr 2, 2015 by General Manager, Hotel Management
Dear guest, thank you for choosing our hotel and for providing us with your feedback. I am glad to find out, that you had a lovely stay and appreciate our staff members as well as the delicious food in our Europa Stüberl. We are already looking forward to welcoming you back with us on your next trip to Innsbruck. Best regards, Roman R. Straub General Manager
4 out of 5
Recommended
for Business Travelers
by Kristofferfrom London

Okay. Good value.

Posted Jan 20, 2015 on Hotels.com
Very hard and uncomfortable beds. Also had all the cleaning lights turning on every hour waking me up ruining my sleep. Great breakfast.
Comment from Hotel Management
Apr 2, 2015 by General Manager, Hotel Management
Dear guest, thank you for sharing your constructive feedback on your experience at the Grand Hotel Europa. I am pleased to learn, that you enjoyed our rich breakfast buffet and at the same time I have to apologize for not meeting all your expectations in regards to your room. However, I still hope to have the opportunity to welcome you back at our hotel in near future. Best regards, Roman R. Straub General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Historic hotel

Posted Jan 14, 2015
close to the railway station. Very old building but maintenance is good.
Comment from Hotel Management
Apr 9, 2015 by General Manager, Hotel Management
Dear guest, thank you for taking the time and sharing your comments and thoughts on your recent stay at our hotel. I am glad to learn, that you enjoyed our central location and hope to have the pleasure of welcoming you back with us in near future. Best regards, Roman R.Straub General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom japan

駅に近く朝食が美味しい

Posted Jan 14, 2015
Pros: 何よりも駅に近いこと。 朝食のパンの種類が多く、ペストリーやオーストリアのケーキなどもあって、朝からテンションが上がり、食べすぎました。
Cons: スタンダードの部屋だけかわかりませんが、タオルが随分くたびれていること。 昨年宿泊した時もそうだったので、もう少し5つ星らしく綺麗なタオルを置いて頂ければポイントが上がるのですが。
Location: インスブルック中央駅を出ると、右手にバスのロータリーを挟んで直ぐです。
今回、2回目の利用ですが、鉄道でイタリアへ行くために、利便性の良いこちらのホテルに1泊。 レセプションでの対応は、どの方も笑顔で接してくださり、嬉しかったです。 部屋は、コンパクトにまとまって使いやすく、湯沸かしポットもあって便利でしたが、バスルームにあるタオルの質が、酷くくたびれているのが残念でした。