Massages

Reviews of Hotel Bierwirt

4 out of 5
Hotel Bierwirt
Bichlweg 2, Innsbruck, Tirol

Reviews

8.6

Excellent

Rating 10 - Excellent. 186 out of 386 reviews" "
Rating 8 - Good. 146 out of 386 reviews" "
Rating 6 - Okay. 42 out of 386 reviews" "
Rating 4 - Poor. 7 out of 386 reviews" "
Rating 2 - Terrible. 5 out of 386 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Ming

Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Eduardo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Great staff at check in an during breakfast. Small, but beautiful. Will come again nect time
Stayed 1 night in Sep 2023

10/10 Excellent

Justin

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Awesome spot
A great quiet place to stay close to central Innsbruck. I highly recommend this location.
Stayed 1 night in Aug 2023
Response from Tanja P. on Sep 13, 2023
Thank you so much for your kind feedback!

10/10 Excellent

Anupam

Liked: Staff & service, property conditions & facilities
Great hospitality! Very warm and helpful staff.
Stayed 2 nights in Aug 2023
Response from reception on Aug 21, 2023
Thank you very much for your feedback.

10/10 Excellent

Mark, Gold Canyon

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing quaint family owned and operated property. Rooms are excellent. Restaurant on property has excellent food.
Stayed 1 night in Jul 2023
Response from Bierwirt-Staff on Jul 31, 2023
Dear Mark!Thank you for your feedback, we are glad to hear, that you had enjoyed your stay in our hotel.Looking forward to your next visit.kind regards

6/10 Okay

karen ann

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Inside the main building was really nice , breakfast was fresh and plentiful , the hotel is to far out from anything theres no where to get food only a vending machine restaurant shut on saturday nite we had to eat early in town and get drinks ans snacks for the evening no kettle or tea/coffee in room ,staff didnt look very happy the reception team were abrupt wont be going back to hotel or innsbruck
Stayed 2 nights in Dec 2022
Response from Yours Bierwirt-Team on Dec 12, 2022
Dear Karen Ann!Thank you for your feedback. We are sorry that, you were not completely satisfied with your stay. I am sorry, our restaurant is closed on Saturday an Sunday, but this information is comunicated on all platforms.In front of the hotel, we have also the bus stop, where you can directly go to the old town, or also 5 minutes by walking, there is a shopping mall, with 4 restaurants, which are also open on weekend.About the last complaint, if you ask us at the front desk for a kettle, of course, we will give one to you. We don't have it as a standard.Nevertheless we would like to apologize, because satisfaction is very important to us.Enjoy the advent season.

10/10 Excellent

Lorette

Stayed 2 nights in Sep 2022

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Great experience - clean, comfortable and convenient. The staff was super helpful with a great recommendation for dinner at a local restaurant. Breakfast was excellent!
Stayed 1 night in Sep 2022
Response from Tanja P. on Sep 26, 2022
Thank you very much for your kind feedback.

10/10 Excellent

nigel

Liked: Cleanliness, staff & service, property conditions & facilities
Very austrian
Fantastic hotel, great location
Stayed 1 night in Aug 2022

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Great property and service. Only downside was no Air Conditioning, which probably doesn't matter if you are not traveling during a July heat wave. It was not walkable to the town center but the Tram is right there and runs all the time.
Stayed 2 nights in Jul 2022

6/10 Okay

Fabio

Business traveler
Liked: Cleanliness
Suggested for 1 night
Stayed 1 night in Jul 2022

10/10 Excellent

Anders Bohn

Stayed 1 night in Oct 2021
Response from Tanja P./Rezeption on Oct 18, 2021
Herzlichen Dank für Ihr Feedback!

8/10 Good

Herman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast was excellent
Stayed 1 night in Sep 2021
Response from Yours Bierwirt-Team on Oct 4, 2021
Thank you for your feedback, we are lucky, that you had a great time in our hotel.

10/10 Excellent

Mark, Gold Canyon

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an awesome surprise and Gem! This property is right below Ambras Castle, wow! This property has been family owned for long time, they have their own beer (which is fantastic!). The rooms are very spacious with large bathrooms. The breakfast that comes with the room was massive and tasty. Dinner was priced very reasonably - you have to try one of their 3 snitzels ( the cordon bleu one was amazing!). This was our favorite property as we traveled across Europe this fall. If you are anywhere near Innsbruck, Austria stay at this property!
Stayed 1 night in Sep 2021
Response from Tanja P./Rezeption on Sep 21, 2021
Thank you so much for your comment. We appreciate that you enjoyed your stay. Kind regards Bierwirt

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Ihr Bierwirt-Team on Oct 4, 2021
Vielen Dank für Ihr positives Feedback, es freut uns sehr, wenn Sie Ihren Aufenthalt genossen haben.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service
Just my experience....
We had a change in our trip which caused us to need a place to sleep for a few hours. Found this one on the hotels.com app and the app allowed me to book 2 rooms. It was in the early hours of the morning so I called them to let them know we just booked it on the app and we were on the way. Got yelled at and hung up on. We didn't even get to check-in. Tried to get a refund, no such luck. They just kept the money. Why did the app allow me to book the room if the hotel does not accommodate this type of situation? The reason I booked this one was because it was one of the few that allowed me to book it.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Petra/Rezeption on Oct 26, 2019
Thank you for your kind feedback!

8/10 Good

Elisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Tanja P. on Oct 7, 2019
Herzlichen Dank!

10/10 Excellent

veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall Great stay....
Excellent View's,Location great,bus stop outside and straight into the city,parkig availabe across the street. Restaurant oldie worldie style with lot's of ambience and well kept,staff very friendly and helpful,Hanens the owner is a font of information and was on hand most of the time. Room's need updating and are pretty basic,no tea/coffee making facilities,no information packet,but these were very minor thing's.Would return again...
Stayed 2 nights in Sep 2019
Response from Your reception team on Sep 22, 2019
Dear Veronica! Thank you very much you took time to tell a bit about us! We like it to read you liked your stay in our hotel. About the rooms,we usually update a lot of rooms every couple of years.But of course you've to tell us the next time before you come you wish a renovated room ;-) usually it is possible to organize it. Wishing to see you soon in the Bierwirt Inn again

10/10 Excellent

Kurt

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEST BREAKFAST EVER!!!
Very helpful and friendly reception, clean and comfortable, plenty of parking and BEST BREAKFAST EVER!!!l
Stayed 1 night in Aug 2019
Response from Tanja P. on Sep 17, 2019
Herzlichen Dank für das überaus positive Feedback.

6/10 Okay

Festus

Liked: Cleanliness, staff & service
Very basic
No air condition and we were located in a room outside the the main premises. No coffee or tea making facilities in the room. No room service. Very basic 🙁 and expensive 😩
Stayed 1 night in Aug 2019
Response from Yours Bierwirt-Team on Aug 25, 2019
Dear Festus! Thank you for your feedback, we are sorry that you were not completely satisfied with your stay. Yes, that is true, we have no air condition and no kettle in the room. We have a vending machine for cold drinks , and if you want a tea or coffee you will get in every time in our restaurant, it is open every day from 7am-11pm (except Sunday, here only till 8pm)

10/10 Excellent

Gwendoline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Felt really welcome. Was travelling with my dog and she was welcomed in the hotel so that was really lovely.
Stayed 1 night in Aug 2019
Response from Bierwirt Team on Aug 22, 2019
Dear Gwendoline! Thank you very much for your sweet feedback! Hope to see you and your doggy soon again in our hotel :-)

8/10 Good

Penny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Ihr Bierwirt Team on Aug 24, 2019
Liebe Penny! Herzlichen Dank für diese tolle Bewertung! Wir hoffen Sie bald wieder bei uns begrüßen zu dürfen!

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
First of all, our room is on the first floor. Not recommended at all. 1st room was facing front main street. Very noise. People smoke in front. With room has no ac, we leave windows open; smoke came into our room. We exchanged 2nd room at the back of the building. Very quiet. But we didn’t realize that people hang out right in front of the only window we have and smoke. This time even worst. People can look right into our room. No privacy. Very bad stay. With all our concerns, how can they recommend the 2nd room.
Stayed 1 night in Aug 2019
Response from Yours Bierwirt-Staff on Aug 25, 2019
Dear Sir or Madam! Thank you for your feedback. We are sorry that you were not satisfied with your stay. We are also sorry that the smoke come into your room from the terrace below. And that changing of the room did not do it any better.

10/10 Excellent

Gerlinde

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very very friendly personal, great food and good service.
Stayed 1 night in Aug 2019
Response from Yours Bierwirt-Staff on Aug 16, 2019
Thank you for your positive feedback and your lovely words. Maybe we see us soon again.

6/10 Okay

Jay

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Rude staff, great breakfast
The front desk was extremely rude upon our arrival. We only planned to stay for 1 night and it was off to a bad start. Breakfast was amazing though.
Stayed 1 night in Jul 2019
Response from Yours Bierwirt-Team on Jul 31, 2019
Dear Jay! Thank you for your feedback, we are sorry that you were not received in a friendly way. We try always to give our best, sorry that this time we didn't succeed

10/10 Excellent

Saleem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice for our Family.
Stayed 3 nights in Jul 2019
Response from Yours Bierwirt-Team on Jul 31, 2019
Thank you so much for your positive feedback, we are happy that you enjoy your stay in our hotel.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Yours Bierwirt-Team on Jul 23, 2019
Thank you for your positive feedback.

6/10 Okay

Farhad

Liked: Cleanliness
Disliked: Room comfort
If you’re expecting to be greeted with smiles or served food and drinks with smiles , this is not the place to visit . Room is clean enough but has no air con when the temperate outside is in the lower thirties . Pillows are atrocious and lumpy but the bed itself is comfortable . The church bell ringing early in the mornings is very loud and guaranteed to wake you up . Breakfast is good .
Stayed 2 nights in Jul 2019
Response from Yours Bierwirt-Staff on Jul 21, 2019
Dear Farhad! Thank you for your feedback. I am sorry, that you were not so satisfied with your stay. We try our best to make our guests happy, but sometimes we fail. Please let us know the next time about your pillow, we will change it immediately to a new one. Nevertheless we will thank you for your compliments about breakfast and cleanliness.

8/10 Good

Woei Chyuan

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel superb restaurant but UNFRIENDLY OWNER
Hotel staff was attentive and relatively friendly. Restaurant was superb! However, the male owner probably can be more helpful and friendly. I had misplaced my travel adapter at the last hotel and had to loan one for use in the room. However, the male owner who happened to be at the reception refused to provide the adaptor and insisted that we bring our phones and cameras to charge at the reception. Not very understanding.
Stayed 1 night in Jun 2019
Response from Petra on Jul 7, 2019
Thank you for your feedback. We are sorry that you did not take a more positive impression. Unfortunately, we often had problems getting the adapters back in the past, so our boss does not like to borrow his private. However, most devices can always be loaded at the reception. We ask for your understanding. Yours sincerely Your Bierwirt team

8/10 Good

rt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good pub in Innsbruck
Quite good however the bathroom linen was cheap and 'well used', one of the lamps had a habit of turning itself off, there were no USB plugs... But it is not a new hotel... And the lift makes a noise. But, breakfast was sensational, the restaurant is very good and the staff were accommodating. G
Stayed 2 nights in May 2019
Response from Bierwirt-Staff on Jun 4, 2019
Thank for your positive feedback. and also for your constructive suggestions. We hope to see you again.

8/10 Good

Verified traveler

Stayed 1 night in Apr 2019
Response from Petra/Rezeption on Apr 28, 2019
Thank you for you feedback!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old time Austrian hospitality.
Very convenient location only minutes walk to Innsbruck only shopping mall. Room was great, service very friendly, breakfast passable, nothing to really complain about. Not the first time to stay here and will be back.
Stayed 3 nights in Feb 2019
Response from Tanja on Feb 26, 2019
Thank you for you lovely words. We hope that we see us again.

8/10 Good

Raluca

Liked: Cleanliness, staff & service
Would have liked a room in the main building
We stayed there for one night. The lady at the reception was very nice and she offered to take us to the room. We were not very happy to see that our room was actually in another building across the street, where I believe people actually live and the hotel just got some apartments which they turned into hotel rooms. The main building looked quite nice, we had dinner there which was ok. We also went to the sauna on the 3rd floor, which was very relaxing, but then it was annoying to have to go out in the cold to get to our room. Breakfast was great, lots of options available and good coffee.
Stayed 1 night in Feb 2019
Response from Tanja on Feb 26, 2019
Thank you for your words of praise, and the next time, we will have a look that we can arrange a room in our main building for you. We hope to see you again.

10/10 Excellent

Anke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Petra on Jan 5, 2019
Vielen Dank für Ihr Feedback! Es stärkt uns in unserer Arbeit für unsere Gäste! Danke, dass Sie unser Haus gewählt haben.

10/10 Excellent

Ban Heng, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay with friendly staff.
We had a pleasant stay for family of 4. The staff are helpful. Recommendated us ski attraction nearby suitable for family. My 2 teenage kids had a good time. Thank you.
Stayed 1 night in Dec 2018
Response from Petra on Dec 25, 2018
Thank you! We glad to hear that you enjoyed your stay!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great German experience
Stayed 2 nights in Oct 2018
Response from Bierwirt-Team on Dec 18, 2018
Thank you so much. Hope we see us again

6/10 Okay

Steve, Phoenix , Az

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place with all the charm in the world . However the diners on the outside deck partying till 2 am was a problem .
Stayed 1 night in Sep 2018

10/10 Excellent

Gary

Exceptional
We thoroughly enjoyed our stay. The staff were very gracious and accommodating, the room was clean and comfortable, and the restaurant for dinner and breakfast were exceptional. We would definitely stay there again our next time in Innsbruck.
Stayed 1 night in Aug 2018
Response from Petra/Rezeption on Aug 31, 2018
Thank you very much for you kind feedback! We are glad that you enjoyed your stay! See you the next time Kind regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2018
Response from Petra/Rezeption on Sep 2, 2018
Vielen Dank, dass wir Sie in unserem Haus begrüßen durften. Ihr Feedback ist uns sehr wichtig.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stopover Very nice restaurant and bar
Stayed 1 night in Jul 2018
Response from Petra/Rezeption on Sep 2, 2018
Vielen Dank, dass wir Sie in unserem Haus begrüßen durften. Ihr Feedback ist uns sehr wichtig.

10/10 Excellent

Janine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast!
Service was amazing! Location a bit out of the downtown area but the breakfast was great!
Stayed 1 night in Aug 2018
Response from Petra/Rezeption on Aug 31, 2018
Thank you so much for your kind words, we're happy you like your stay in our hotel

8/10 Good

Sif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Petra/Rezeption on Sep 2, 2018
Vielen Dank, dass wir Sie in unserem Haus begrüßen durften. Ihr Feedback ist uns sehr wichtig.

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Petra/Rezeption on Sep 2, 2018
Vielen Dank, dass wir Sie in unserem Haus begrüßen durften. Ihr Feedback ist uns sehr wichtig.

8/10 Good

David, Metairie, Louisiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel...
Comfortable hotel. Restaurant was closed the day we were there, but rhere were several restaurants within short walking distance. Bed was comfortable. Wifi was good. Good breakfast buffet. No air conditioning, but fortunately it was not too warm. Not the prettiest location, but a good option if needing comfortable lodging.
Stayed 1 night in May 2018
Response from Petra/Rezeption on Jun 12, 2018
Thank you for your feedback! We are glad that you felt well.

8/10 Good

Michele, Gold Coast

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were excellent and the restaurant has good food. The rooms had no aircondition and were very hot. Beds were a little hard but pillows and doonas were very good. There was a lift but we had a couple of little stairs to cart the luggage of because of the position of our room. A very good stay and very close to a big shopping centre.
Stayed 1 night in Jun 2018
Response from Petra/Rezeption on Jun 12, 2018
Thank you for your feedback! We are glad that you felt well.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Petra / Rezeption on Jun 20, 2018
Vielen Dank, dass wir Sie in unserem Haus begrüßen durften. Ihr Feedback ist uns sehr wichtig.

6/10 Okay

Simon

Liked: Cleanliness, property conditions & facilities
Bring your own dtuff
Room was redone and very nice. It lacked basic ammenities like tissues, a couple of glasses, hand soap, shampoo. This was very disappointing.
Stayed 1 night in May 2018
Response from Petra / Rezeption on Jun 12, 2018
Thank you for your feedback! We are sorry that you did not ask us, we have shampoo and soap in all rooms.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel and Staff
The hotel and especially the staff were amazing. The location is also excellent, with a bus stop right there to go anywhere in the city. The staff was very helpful with tips and places to go visit and snowboard.
Stayed 2 nights in Mar 2018
Response from Petra Weitzer on Mar 6, 2018
Thank you for your feedback! Kind regards Hotel Bierwirt