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Reviews of Hotel Heimgartl

3 out of 5
Hotel Heimgartl
Hoher Weg 12, Innsbruck, Tyrol

Reviews

8.0

Very Good

Rating 10 - Excellent. 60 out of 200 reviews" "
Rating 8 - Good. 93 out of 200 reviews" "
Rating 6 - Okay. 36 out of 200 reviews" "
Rating 4 - Poor. 8 out of 200 reviews" "
Rating 2 - Terrible. 3 out of 200 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kent

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly wonderful staff. Great view from our room.
Stayed 1 night in Apr 2024

8/10 Good

Rachel

Traveled with family
Liked: Cleanliness, staff & service
Good and affordable
A good hotel for a short stay. It provided free parking and about 20/25 min walk into city and Xmas markets. Was noisy at night as right on main road
Stayed 1 night in Dec 2023

10/10 Excellent

Suzanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were very friendly, welcoming and helpful. Amazing views from patio and our bedroom. Very nice breakfast with eggs cooked fresh. Given visitor card which gave us free bus travel.
Stayed 2 nights in Nov 2023

6/10 Okay

Todd

Liked: Staff & service
Stayed 1 night in Sep 2023

8/10 Good

Stuart

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place with very friendly staff, brekky was just a bit pricey for us which was a bit disappointing but great place otherwise.
Stayed 2 nights in Sep 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
We rented a deluxe room and were given a standard room. The room was very small and only had enough room for one chair. There was no cabinet space or closet space available. We have been to 19 countries in 4 continents, and this was the smallest room we have ever been provided.
Stayed 2 nights in Aug 2023

10/10 Excellent

lee, yishun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is convenient to access to the top of innbruck and innbruck zoo which is just a stone throw and 15 mins walk to the main city attraction.
Stayed 3 nights in May 2023

6/10 Okay

Florence

Liked: Staff & service
Stayed 1 night in May 2023

8/10 Good

Alan

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Apr 2023

10/10 Excellent

JANET

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Very friendly and helpful staff and convenient location. Shame we were only here for one night-a return visit is needed!
Stayed 1 night in Apr 2023

8/10 Good

Neal

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Sep 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Besitzer on Aug 23, 2022
Es war uns eine Freude Sie als Gäste bei uns im Haus zu Begrüßen.

8/10 Good

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and welcoming
Turned up 1 hour before check in time hoping we could just park at the hotel and check in later, but the man at reception could not have been more helpful. He managed to check us in early, and gave us some vouchers to use for the cable car. Really sweet. Room was nice, hotel is 10 minute walk to old town. Even has a waterfall out the back. Great place.
Stayed 1 night in Aug 2022
Response from Besitzer on Aug 23, 2022
Thank you for your review, it was a pleasure to have you as our guest.

10/10 Excellent

Alphaeus

Stayed 1 night in Aug 2022
Response from Besitzer on Aug 8, 2022
Vielen Dank für Ihre Bewertung. Es war uns eine freude Sie als Gast bei uns zu haben.

10/10 Excellent

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walk to town - some rooms look over the Inn river. Family run hotel - they made a real effort to look after us.
Stayed 2 nights in Jun 2022
Response from Besitzer on Aug 23, 2022
Thanks for your review.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Further from city center than advertised. Older hotel but rooms had been remodeled and were clean. Common areas appeared tired.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant. Excellent breakfast.
It's a lovely hotel most conveniently located. Breakfast was excellent, totally worth the additional €8. Only downside was that the wifi didn't work well in the bedroom, and, going down to the lobby area it was rather slow, but that should be a small issue in a mountain town retreat eh?

6/10 Okay

Susan, Sydney, Australia

Liked: Cleanliness, staff & service
Great location & parking
Very convenient location with a 10 minute, flat walk into the city. Good parking, so close to town. The staff were delightful & allowed us to check-in early, even though they were still cleaning.

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Friendly family run hotel.
Had a nice walk into the town centre of Innsbruck . Loads things to see, and lots of shops if that's what your after. Prices were slightly higher than other areas.

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel at the foot of the mountains
Lovely hotel at the foot of the mountains. Stayed for 2 nights on a hiking trip. Hotel owner was very friendly and helpful throughout my stay. Would stay again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good all-around package
A great hotel - a high-quality, friendly service, a good breakfast and well positioned for both the mountains and the Innsbruck old town.

10/10 Excellent

Allison, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk receptionists were incredibly helpful and friendly going above and beyond with any questions we had about the area. The breakfast cost extra but it was very much to our liking. It was an easy walk to the shops, restaurants, and churches. We could walk out of the hotel and easily find a hiking trail. We would definitely stay here again.

8/10 Good

Peter, STEYNING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy stay in Innsbuck
We were welcomed nicely, and the owner/manager couldn't do enough to make us feel at home, offering good advice about Innsbruck, and helping with our cases. Very noisy traffic was the only real minus point

10/10 Excellent

Nasreldin A, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed for one night, wished it it were longer. Steffan the owmner/reception was very helpful and friendly.

6/10 Okay

Joe, Riverside, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly service is this Hotel's top point!
Decent hotel for the money in a easy to find location by car, not to far from the city's historic center, safe area, friendly service.

8/10 Good

James, Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heimgartl Stay
We enjoyed our stay. Only major negative was that the WIFI was very slow. The view of the mountains from our room was awesome.

8/10 Good

Lauro, Brasil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a nice place
Is a small hotel, but really cousing, there is no elevator but that was not a big issue for me, the staff was really friendly. The bedroom was big but the bathroom a little small but fulfill my needs.

8/10 Good

Sandy, Windermere

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Small Hotel
The hotel is convenient to the City Center of Innsbruck. Stephen and the entire staff are wonderful. We will stay here again!
Foot Bridge
View From our Room

8/10 Good

Jason, Columbus, OH USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Innsbruck, ski town
After a couple days at Oktoberfest, we drove to Innsbruck to see this famous ski town. The hotel is nice and the staff was very friendly. We asked for a room facing the river. Great views of the city of the river. This hotel is not in downtown, you can walk down the street and across a bridge. We drove.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Very friendly and helpful staff. Hotel dated.
Unique architecture, enjoyed this. Again must say how helpful staff were.

6/10 Okay

Andrew

Liked: Cleanliness

10/10 Excellent

Lori, W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value and experience.
I thoroughly enjoyed my stay here. The staff was very helpful, friendly, and warm. I had a late arrival, but they left everything for me to check into my room. Breakfast was delicious, and the proprietor spent some time talking with each of the guests. They even gave us some little gifts at checkout to remember the hotel. I felt I got a very good value for the rate I paid. I also enjoy the quiet surroundings. I had stayed at another location earlier in the week while I was in Innsbrook, which was conveniently located but very noisy due to the busy nightlife on the street below my room. At this location I only heard the sound of the nearby river, which was very soothing. If you don't need to be downtown near the shopping in Innsbrook for your stay, this is a great location. However you may need to take transportation or walk quite a distance to get to the shopping area of Old Town from here.

8/10 Good

Douglas, Scotland

Liked: Cleanliness, staff & service, room comfort
Nice hotel near town centre.
Friendly welcome and lovely Tyrolean décor. Found food very good but not available at night. Bar closed at 7.30.

6/10 Okay

gord, langley bc

Liked: Cleanliness
good location nice walk to city center basic hotel very damp open the window and a view of a rock cliff

6/10 Okay

Sarah, Detroit, MI

Liked: Staff & service, room comfort
3 Nights in Innsbruck
This hotel was a very good value (in the off season). We got a one of the larger rooms with a balcony and great view of the river. It is on the opposite side of the river as the downtown area but is easy to get to by foot, maybe a 15 minute walk. It is also very close to hiking trails up the mountain. The rooms were clean and the hotel was very quiet. The woman at the front desk was very friendly and helpful in suggesting where to stay. They even let us keep our luggage there well past check out. If you want to check in after 7 when there is no reception, they do a key-under-the-welcome-mat type of thing which isn't the most secure, but it worked for us and another family checking in late. For the price, I would definitely recommend staying here.

8/10 Good

Tanner, Fargo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice all around.
The friendliest staff ever and very helpful. The location is kind of out of the way, but I wouldn't stay anywhere else.

8/10 Good

Dennis, Adelaide, South Australia

Liked: Cleanliness, staff & service, room comfort
Picturesque location
The hotel was in a picturesque location and within walking distance of everything we wanted to see. It has a beautiful dining room and great choice for breakfast.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel!!
Absolutely great stay at the hotel! It was in a great location...great view of the mountains and river from our room! It was clean and cozy and the staff was very friendly! We will definitely stay again if we come to Innsbruck again. Would highly recommend!

10/10 Excellent

Sandy, Malibu, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
We had a spectacular view of the Alps from our room. Our room was lovely, bed was very comfortable and bathroom was a good size. Breakfast was delicious and there were lots of choices. We ate at a great Italian restaurant for dinner. Hall in Tirol is a lovely small town and we only wish we had stated an extra night!

8/10 Good

Luz, CA

Liked: Cleanliness, room comfort
Family from California liked the view from room
It is well located for a short walk into the centre of town. The Internet was sketchy. The receptionist closes early, but the parking is also convenient and the room clean and well appointed though small.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Mountain views
Front bedrooms have a view to die for looking over the mountains towards Italy. Staff were very friendly and helpful.

10/10 Excellent

june, rochester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice comfortable stay
A good little hotel just off the beaten track, but still handy to get around. Friendly and helpful staff. A nice find.

10/10 Excellent

Robert, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice owners
The owners of this hotel are very nice and helpful. We had a problem with the room; however, the owners promptly and thoroughly addressed our concerns. I think the staff running this hotel can be trusted. Moreover, the location of the hotel was better than we anticipated. We originally thought the hotel was a bit poorly located. Yet once we got to Innsbruck, we realized that the hotel is located in a beautiful location and right by the river. While it takes 15 minutes to walk to the historical center of Innsbruck, the hotel is still attractively located in a very scenic location.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Ravi, Dubai

Liked: Staff & service, property conditions & facilities, room comfort
Good small hotel at excellent location
We had a good stay there. Only issue was we found a stranger sleeping in front of our window near our room which made us very uncomfortable. As the reception is closed from 7pm, no one from hotel were there to handle this.

10/10 Excellent

Renee, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful little hotel near Old Town Innsbruck
Situated on the side of the mountains, this quaint little hotel offers your beautiful views of the river that flows throughout the city, as well as the wonderful old town buildings and bridges only minutes away! The staff was incredibly friendly and accommodating. The accommodations themselves were lovely - our room had a simple all-white decor with big, bright windows. The only slight downside is if you stay on the river side of the hotel, it is a bit loud - one of the main streets is right outside, but simply closing the windows cancels out a decent bit of the noise! Collectively, it was an absolutely wonderful little spot and we will be back!!

8/10 Good

CA, Uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendliest reception on our trip!
Lovely hotel. Service excellent. Best reception from Stephen that we had on our whole trip which included 9 hotels. Nice clean hotel lovely room with view over river. Thanks for a lovely stay!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel in a convenient location
A lovely old hotelooking out over the river. It is a 20_minute walk from the old town. Parking is available. Breakfast was good, but expensive as everywhere in Europe.

8/10 Good

Skou

Liked: Staff & service, room comfort