Front of property - evening/night

Reviews of Penz Hotel West

4 out of 5
Penz Hotel West
Fuerstenweg 183, Innsbruck, Tirol

Reviews

8.8

Excellent

Rating 10 - Excellent. 345 out of 728 reviews" "
Rating 8 - Good. 303 out of 728 reviews" "
Rating 6 - Okay. 57 out of 728 reviews" "
Rating 4 - Poor. 18 out of 728 reviews" "
Rating 2 - Terrible. 5 out of 728 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nav

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall excellent stay. Only a 5 minute walk from the airport and right beside a bus station to downtown. Hotel staff are all very friendly and accommodating! Will take the time to help you with plans in the city and mountains. Room was excellent as well.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jack

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent - extremely helpful. We arrived around 11am with our luggage and 8 month old the day before our flight out of Innsbruck. They had us checked in with a cot set up within 15mins so we were able to relax straight away.
Stayed 1 night in Dec 2023

10/10 Excellent

Shaukat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Clean hotel
We stayed one night at the hotel, our room was clean and spacious with clean and nice bathroom/toilet. Cleanliness is very important to us and this hotel lived fully up to our standard. Nice breakfast with different choices, you can ask for boiled egg or an omelette prepared for you, there was fresh fruit, different cereals, chees, and some sweet choices as well. Free parking space is close and with plenty of parking spaces. The city is around 10-15 min drive or you can take a but from outside of the hotel. All in all a good experience and will definitely stay here again.
Stayed 1 night in Oct 2023

10/10 Excellent

ELAINE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 minute walk to airport
Stayed 1 night in Sep 2023

4/10 Poor

Phillip

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
staff was incompetent. signage at property was inadequate. twenty step climb with luggage required to enter property. no in room coffee or tea service.
Stayed 1 night in Oct 2023
Response from Penz Hotel West Welcome Team on Nov 22, 2023
Dear Sir, Thank you very much for your feedback! KIndly note that there is an entrance for guests with heavy luggage or wheelchairs right next to the stairs - clearly marked and very easy to find!! Coffee and tea making trays are always delivered to the room on request With kind regards from the Penz Team

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Penz Hotel West was a perfect place to stay to board an early flight. It is a short walk, 5 minutes, to the terminal. The dining room facility is beautiful and the food there is fabulous.
Stayed 1 night in Sep 2023

8/10 Good

Stephen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very nice, clean and quiet. The staff were friendly and helpful. It was very convenient for the airport. The free bus pass into town was also a nice touch. The breakfast was rather expensive at Euro20 and a minor issue: the bathroom extractor was ineffective. However, I would choose to stay again.
Stayed 5 nights in Aug 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Eugenia

Stayed 1 night in Jul 2023

10/10 Excellent

JERRY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Philip

Stayed 1 night in Jul 2023

10/10 Excellent

patrick

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Charlotte

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Joseph

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good airport hotel
Stayed 1 night in Mar 2023

8/10 Good

Clive

Stayed 2 nights in Feb 2023

8/10 Good

Koos

Stayed 1 night in Jan 2023

10/10 Excellent

Armando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just PERFECT!!
Stayed 1 night in May 2022

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is modern, clean and spacious. Staff were extremely friendly and helpful. Breakfast was great, lots of selection and quality. Very enjoyable stay!
Stayed 1 night in May 2022

8/10 Good

louis-jacob

Stayed 1 night in Apr 2022

10/10 Excellent

Roy

Stayed 1 night in Feb 2022

10/10 Excellent

Jeremy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for the airport. No more than 5mind walk.
Stayed 1 night in Feb 2022

10/10 Excellent

Andrus

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean and super location
Stayed 1 night in Oct 2021

10/10 Excellent

Ziv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Linda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice walking location to Innsbruck airport with free parking across the street.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick snowboarding trip to Innsbruck
Great hotel and perfect location for getting to ski runs in the Innsbruck area. 2 mins walk from the airport!
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was not warm enough. There was no one to talk to. No phone in the room to call reception. Also, very weak stream of water in the shower. Yet, very close to the airport so that we convenient.
Stayed 1 night in Jan 2020

10/10 Excellent

Christopher

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great to stay the night before your flight
I use this hotel staying the night before my flight back to the UK after a business trip in Saint Anton
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Being right next to the airport, this hotel was so convenient for my early morning departure. The room was very modern and clean and the bed/ pillows very comfortable. I would definitely stay here again!
Stayed 1 night in Jan 2020

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

6/10 Okay

Edward

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I arrived by about 6PM - not terribly late - yet there was nobody on front desk to check me in, and no bell to ring, no sign explaining what to do etc. to get attention, I just had to wait around - I waited 5-10 minutes before anyone showed up and there was no apology or explanation for the delay. According to another guest also waiting to check in, this was typic
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel, although a shame no restaurant on a Sunday night.
Stayed 1 night in Jan 2020

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient stop over stop for Innsbruck airport
An excellent spot to stay over for early flights from Innsbruck airport
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

Viktoriya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness
We arrived earlier than planned, but didn't need to wait for the room. The service is quite basic, but the room is clean and tidy, the facilities are working well other than that the phone in our room was not connected. There was no kettle in our room till I walk to reception and asked one, (as the phone is not working). The location is next to the airport, so the nearby shops are located in the airport which is 10 min walk away.
Stayed 2 nights in Dec 2019

10/10 Excellent

Fernanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and accommodating at breakfast.
Stayed 2 nights in Dec 2019

10/10 Excellent

JF, Canada

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short walk from the airport terminal which is very convenient. You can also catch a bus to downtown outside the hotel that takes 10 minutes. Great hotel if you ha e to catch an early flight, they have A basic breakfast starting At 5:00 am which is more than enough and more than I was expecting.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great airport hotel
Very nice hotel and couldn’t be closer to Innsbruck Airport
Stayed 1 night in Dec 2019

6/10 Okay

Håkan

Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

6/10 Okay

Mohammad

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
Front desk staff was very friendly, and after a long day of travel, the spa/sauna was invigorating. Clean, modern hotel.
Stayed 1 night in Oct 2019

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good deal
Close to a bus stop that was very convenient to catch. Super shower and staff. Actually quite quiet for being very close to the airport.
Stayed 3 nights in Sep 2019

6/10 Okay

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities
Good except for faulty electronic shutters going o
This hotel was great all bar one fairly major component. The rooms have electronic shutters on the outside of the windows to control light etc. Unfortunately mine had a mechanical fault at 3:30am and went up and then down on its own accord (apparently due to the weather I was told) which you cannot sleep through due to the noise. So my sleep was heavily compromised. The hotel apologised but with no offer for any compensation.
Stayed 1 night in Sep 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't just book for one night!
We hadn't actually intended on staying at the Penz West, but British Airways, in their finite wisdom decided to cancel our Saturday flight, rescheduling it for the following day. Long story short - the Penz, being practically in the airport, was the ideal choice for our 'enforced' stay. Well! What a wonderful, *wonderful* choice it was, too. This hotel is "just" an airport-hotel... but it so isn't! For starters, the room-rate is about the same as a mediocre B+B in the UK, but the UK's "top" hotels would struggle to come *anywhere near* this place for cleanliness! The smartness and courtesy of the multi-lingual staff made you wish you'd booked for longer, taking advantage of their offer of hints and tips for a night out in Innsbruck. The bar is small, immaculately maintained and kept by an incredibly well turned out chap, who was attentive, efficient, discreetly aware and everything you could wish for. He also took care of us in the restaurant! The room was an utter joy. Spotlessly clean (this IS Austria, after all) superbly slick and modern (the sliding, frosted-glass door to the bathroom was an instant hit with my Other Half!). The walk-in shower was massive, as was the mirror. The bed was extremely(!) comfortable, and the wardrobe contained a safe AND a small fridge. When you stay, try and get a room facing the airport, for the view in the morning looking down the valley is quite simply beautiful! *Highly Recommended!*
Sunrise as seen from room 230
Not sure why you've turned this upside down!
Stayed 1 night in Sep 2019