Interior

Reviews of The Banjaran Hotsprings Retreat

5 out of 5
The Banjaran Hotsprings Retreat
1 Persiaran Lagun Sunway 3, Ipoh, Perak

Reviews

9.6

Exceptional

Rating 10 - Excellent. 285 out of 366 reviews" "
Rating 8 - Good. 67 out of 366 reviews" "
Rating 6 - Okay. 7 out of 366 reviews" "
Rating 4 - Poor. 6 out of 366 reviews" "
Rating 2 - Terrible. 1 out of 366 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Pai Ling

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, our stay at the Luxury Hot Spring Retreat exceeded all expectations. From the moment we arrived until the moment we departed, every aspect of our experience was flawlessly executed. The combination of luxurious amenities, impeccable service, and culinary delights left an indelible mark, promising a return visit in the near future. Without a doubt, this resort has secured its place as our go-to destination for indulgence and relaxation.
Stayed 2 nights in Mar 2024
Response from Raymond K on Mar 23, 2024
Dear Pai Ling, Thank you for staying with us and sharing your review. We are glad that you had a great stay and we will be looking forward to welcome you back in the near future. Best regards, Raymond Koh Director of Operations

10/10 Excellent

Seiw

Stayed 2 nights in Jan 2024
Response from Raymond K on Mar 23, 2024
Dear Seiw , Thank you for staying with us and sharing your review. We are glad that you had a great stay and we will be looking forward to welcome you back in the near future. Best regards, Raymond Koh Director of Operations

10/10 Excellent

Sharmila, Harrow

Traveled with partner
Stayed 1 night in Jan 2024
Response from Raymond K on Jan 26, 2024
Dear Sharmila, Thank you for staying with us and sharing your review. We are glad that you had a great stay and we will be looking forward to welcome you back in the near future. Best regards, Raymond Koh Director of Operations

10/10 Excellent

JOY

Stayed 2 nights in Dec 2023
Response from Raymond K on Jan 26, 2024
Dear JOY, Thank you for staying with us and sharing your review. We are glad that you had a great stay and we will be looking forward to welcome you back in the near future. Best regards, Raymond Koh Director of Operations

8/10 Good

Shyong Tuck

Stayed 1 night in Dec 2023
Response from Raymond K on Jan 26, 2024
Dear Shyong Tuck, Thank you for staying with us and sharing your review. We are glad that you had a great stay and we will be looking forward to welcome you back in the near future. Best regards, Raymond Koh Director of Operations

10/10 Excellent

Samir, Bethlehem

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a relaxing and beautiful place. I highly recommend the cave for dinner one night. It’s fine dining. The cave is so beautiful. It’s 250 million years old. Very romantic!
Stayed 2 nights in Dec 2023
Response from Raymond K on Dec 8, 2023
Dear Samir, Thank you for staying with us and sharing your review. We are glad that you had a great stay and we will be looking forward to welcome you back in the near future. Best regards, Raymond Koh Director of Operations

10/10 Excellent

Andrej

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the most beautiful place we've stayed so far. Absolutely stunning, gives you an 'awe' effect. One of a kind experience. Amazing staff, service, facilities, location, surroundings and design. Not to mention Jeff's Cellar restaurant, a unique food journey. Oh yes, and fantastic breakfast...
Stayed 2 nights in Nov 2023
Response from Raymond K on Dec 2, 2023
Dear Andrej, Thank you for staying with us and sharing your review. We are glad that you had a great stay and we will be looking forward to welcome you back in the near future. Best regards, Raymond Koh Director of Operations

10/10 Excellent

kanayasamy

Liked: Cleanliness, staff & service, property conditions & facilities
The TV/Living room could use more LED directed lighting. There should at be at least one complimentary alcoholic drink.
Stayed 2 nights in Nov 2023
Response from Raymond K on Dec 2, 2023
Dear kanayasamy, Thank you for staying with us and sharing your review. We are glad that you had a great stay and we had noted on your comments for our future review. We will be looking forward to welcome you back in the near future. Best regards, Raymond Koh Director of Operations

10/10 Excellent

Lauren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed two nights for our honeymoon and it was worth every penny. We were given swan towels and rose petals on the bed and a congratulatory little cake. The private hot springs and plunge pool in our villa were excellent and nice to lounge in the outside/inside living area during thunderstorm. The staff were lovely, welcoming, attentive and friendly. We will definitely be coming back to Ipoh just for this beautiful gem.
Stayed 2 nights in Nov 2023
Response from Raymond K on Nov 24, 2023
Dear Lauren, Thank you for staying with us and sharing your review. We are glad that you had a great celebration and we will be looking forward to welcome you back in the near future. Best regards, Raymond Koh Director of Operations

10/10 Excellent

DAMIEN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience for our wedding anniversary. The location is stunning, property and facilities are top notch and the service was incredible; each staff member was super friendly and went above and beyond to make our stay unforgettable. The food and incredible cave at Jeff’s cellar was definitely the highlight of our stay! Thanks a ton!
Stayed 2 nights in Oct 2023
Response from Raymond K on Oct 23, 2023
Dear DAMIEN, Thank you for staying with us and sharing your review. We are glad that you had a great stay and we will be looking forward to welcome you back soon. Best regards, Raymond Koh Director of Operations

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise
We booked the Banjaran for the middle weekend of a two week second honeymoon. It was meant to be the highlight, and filled that role perfectly. From the moment we arrived we felt like we were being pampered in a very special place. Our water villa was absolutely lovely, and it was tempting to stay there, relax, and enjoy the tubs etc. But it was also worth venturing out to enjoy the various pools and caves. Jeff's Cellar provided an amazing dinner on our arrival night, and we chose the 'In Private' BBQ to be served in our room for the second night, which was amazing (but way too much food for us to finish). A few reviews mention problems with bugs and monkeys. I managed to pick up a few bug bites on the golf cart ride to the villa, and after that the supplied repellent mostly kept them away. But it's probably a good idea to apply repellent before arrival. The resort isn't particularly bad though - I got a similar batch of bites on an evening walk through Singapore. We were treated to the spectacle of the monkeys sat on our villa roof tearing apart a packaged loofah they'd pinched from a service cart, but that was more amusing than problematic. A two night stay felt about right. We could have maybe kept ourselves occupied for another day, but there's only so much hot tub one can take.
Stayed 2 nights in Aug 2023
Response from Raymond K on Sep 12, 2023
Dear Guest, Thank you for staying with us and sharing your review. We are glad that you had a great stay . We are sorry about the insect bites and hope that you had recovered well. We will be looking forward to welcome you back in the near future. Best regards, Raymond Koh Director of Operations

10/10 Excellent

Ali

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very unique, relaxing and peaceful hotspring resort unlike any place we have been to. The resort really makes you feel special and welcome with all the extras and convinces provided. The resort and its surrounding feels like a small piece of rainforest heaven with its hot spring dipping ponds, villas with your own hotspring Jacuzzis and pools, free evening yoga and meditation classes, 2 meditation caves, ome natural hot spring heated sauna cave, a mitchelen star worthy restaurant set in a natural cave (jeffs cellar), and a bar on a mountain side overlooking the forest and natural geothermal pool. Jeffs cellar served the most amazing 9 course meal we've had and thier staff were all knowledgeable and welcoming. This resort is beyond words, and well worth the price.
Stayed 3 nights in Aug 2023
Response from Raymond K on Sep 12, 2023
Dear Ali, Thank you for staying with us and sharing your review. We are glad that you had a great stay and we will be looking forward to welcome you back in the near future. Best regards, Raymond Koh Director of Operations

10/10 Excellent

Saidah

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful serene paradise in Ipoh.. cozy with excellent room service, friendly staf & great food... strongly recommended for unforgettable experience...
Stayed 2 nights in Aug 2023
Response from Raymond K on Aug 25, 2023
Dear Saidah, Thank you for staying with us and sharing your review. We are glad that you had a great stay and we will be looking forward to welcome you back in the near future. Best regards, Raymond Koh Director of Operations

10/10 Excellent

MOHD SALAHUDDIN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Jul 2023
Response from Raymond K on Jul 29, 2023
Dear Mohd Salahuddin, Thank you for staying with us and sharing your review. We are glad that you had a great stay and we will be looking forward to welcome you back in the near future. Best regards, Raymond Koh Director of Operations

10/10 Excellent

Michelle Li Teng

Stayed 1 night in Jun 2023
Response from Raymond K on Jul 29, 2023
Dear Michelle, Thank you for staying with us and sharing your review. We are glad that you had a great stay and we will be looking forward to welcome you back in the near future. Best regards, Raymond Koh Director of Operations

10/10 Excellent

Tasneem Zohura

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is the best hotel we’ve ever stayed at. The best staff and best amenities!
Response from Raymond K on Jul 11, 2023
Dear Tasneem, Thank you for staying with us and sharing your review. We are so glad that you had a great stay and we will be looking forward to welcome you back in the near future. Best regards, Raymond Koh Director of Operations

8/10 Good

Sze Hwee

Liked: Staff & service
The villa we booked was nice, however it needs more maintenance given that it’s only 13-14 years old. Apart from this, the hotspring pools were awesome , villa jacuzzi too.
Stayed 2 nights in Apr 2023
Response from Raymond K on Jun 26, 2023
Dear Sze Hwee, Thank you for staying with us and sharing your review. We are glad that you had a great overall stay and we will be looking forward to welcome you back in the near future. Best regards, Raymond Koh Director of Operations

10/10 Excellent

Tetsuya

Stayed 2 nights in Mar 2023
Response from Raymond K on Apr 27, 2023
Dear Tetsuya, Thank you for staying with us. We are glad that you had a great stay and we will be looking forward to welcome you back in the near future. Best regards, Raymond Koh Director of Operations

10/10 Excellent

Yong Hong

Stayed 1 night in Feb 2023
Response from Raymond K on Apr 27, 2023
Dear Yong Hong, Thank you for staying with us. We are glad that you had a great stay and we will be looking forward to welcome you back in the near future. Best regards, Raymond Koh Director of Operations

10/10 Excellent

Richard

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
View from our patio.
Stayed 2 nights in Feb 2023

6/10 Okay

Hsi

Liked: Cleanliness, room comfort
Disliked: Staff & service
Caution on the traffic issue
Fantastic evironment and villa Taxi and bus are very difficlut to get, we took more than 1 hour in front of Ipoh Railway Station for grabcar. Hotel could not help at all. Check-on took very lone time about 45 minuntes, only one front desk staff. Interrupted shower hot water supply, only little drops.
Stayed 1 night in Jan 2023

10/10 Excellent

Pui Chi

Stayed 1 night in Dec 2022

10/10 Excellent

Sue Phay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic resort to relax and chill. The whole place is just so serene and felt amazing. Breakfast was wonderful. Staffs were all very courteous. Service was tip-top.
Response from Raymond K on Dec 28, 2022
Dear Sue Phay, Thank you for staying with us and sharing your review. We are glad that you had a great stay and we will be looking forward to welcome you back in the near future. Best regards, Raymond Koh Director of Operations

10/10 Excellent

Alyssa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really a place for you to relax and enjoy. But when there's event happening it might be noisy especially if your villa is near to the event place. Other than overall is perfect!
Response from Raymond K on Dec 21, 2022
Dear Alyssa, Thank you for staying with us and sharing your review. We are glad that you had a great stay and we will be looking forward to welcome you back in the near future. Best regards, Raymond Koh Director of Operations

10/10 Excellent

PeiShee

Stayed 1 night in Oct 2022

4/10 Poor

CheauJen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice environment, exclusive.
Stayed 1 night in Oct 2022
Response from Raymond K on Nov 20, 2022
Dear CheauJen, Thank you for staying with us and sharing your review. We are glad that you had a great stay and we will be looking forward to welcome you back in the near future. Best regards, Raymond Koh Director of Operations

10/10 Excellent

Jummaida

Stayed 2 nights in Oct 2022
Response from Raymond K on Nov 20, 2022
Dear Jummaida, Thank you for staying with us and sharing your perfect 10 review. We are glad that you had a great stay and we will be looking forward to welcome you back in the near future. Best regards, Raymond Koh Director of Operations

10/10 Excellent

Tania

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is amazing.. we loved the relaxing atmosphere. If you want a quiet get away then you can’t go past this place. Loved the whole experience.
Stayed 2 nights in Sep 2022
Response from Raymond K on Sep 24, 2022
Dear Tania, Thank you for staying with us and sharing your review. We are glad that you had a great stay and we will be looking forward to welcome you back in the near future. Best regards, Raymond Koh Director of Operations

10/10 Excellent

JENNY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

CHEE WAI, Kuala Lumpur

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
We had a great stay here. A fantastic place for relaxation and we enjoyed our dinner at JC. The staffs were awesome! Thank you for making our stay a memorable one.
Stayed 1 night in Jul 2022
Response from Raymond K on Sep 11, 2022
Dear Chee Wai, Thank you for staying with us and sharing your positive review. We are glad that you had a great stay and we hope to welcome you back in the near future. Best regards, Raymond Koh Director of Operations

10/10 Excellent

Rechdy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful. You feel isolated from outer world. Staff is so welcoming and friendly.
Stayed 1 night in Aug 2022
Response from Raymond K on Aug 5, 2022
Dear Rechdy, Thank you for staying with us and sharing your review. We are glad that you had a great stay and we will be looking forward to welcome you back in the near future. Best regards, Raymond Koh Director of Operations

10/10 Excellent

Avis Laura

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This place looks fantastic in the photos and even better in real life. Caves, hot springs, good food, fabulous staff, tranquillity, stunning villas. Worth every cent. Do go.
Stayed 2 nights in Jul 2022
Response from Raymond K on Aug 5, 2022
Dear Avis, Thank you for staying with us and sharing your review. We are glad that you had a great stay and we will be looking forward to welcome you back in the near future. Best regards, Raymond Koh Director of Operations

8/10 Good

Sook Nee

Traveled with partner
Liked: Cleanliness, staff & service
Great experience & friendly staff. Spacious room & peaceful surrounding. One thing to highlight is the hot dipping pool full with green mold. Very slippery.
Stayed 1 night in Jul 2022
Response from Raymond K on Jul 28, 2022
Dear Sook Nee, Thank you for staying with us and sharing your review. We had taken note on your feed back and cleaning works had been completed. We will be looking forward to welcome you back in the near future. Best regards, Raymond Koh Director of Operations

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Comfortable and relax stay. Wish to stay longer. Great for staycation and away from city life to recharge. Staff are friendly and helpful from reception to restaurants. Dinner was great at Jeff’s cellar. Will come back again.
Stayed 1 night in Jun 2022
Response from Raymond K on Jul 28, 2022
Dear Esteemed Guest, Thank you for staying with us and sharing your review. We are glad that you had a great stay and we will be looking forward to welcome you back in the near future. Best regards, Raymond Koh Director of Operations

8/10 Good

Hwee Ling

Stayed 1 night in May 2022
Response from Raymond K on Jul 28, 2022
Dear Hwee Ling, Thank you for staying with us and sharing your review. We will be looking forward to welcome you back in the near future. Best regards, Raymond Koh Director of Operations

10/10 Excellent

Ming Fu

Stayed 1 night in May 2022

10/10 Excellent

get nee

Stayed 1 night in Apr 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Raymond K on Mar 7, 2022
Dear Guest, Thank you for staying with us and sharing your review. We will be looking forward to welcome you back in the near future. Best regards, Raymond Koh Director of Operations

10/10 Excellent

satoshi

Stayed 1 night in Jan 2022

10/10 Excellent

satoshi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2022

10/10 Excellent

Cheah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022
Response from Raymond K on Mar 7, 2022
Dear Cheah, Thank you for staying with us and sharing your review. We will be looking forward to welcome you back in the near future. Best regards, Raymond Koh Director of Operations

10/10 Excellent

Stephen-Claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Getaway
It was an amazing experience. I coupd not ask for more. We were nestled in nature, the villa was private, and it was great having our own hotspring jacuzzi. The staff was amazingly wonderful and made you feel at home always. The food was also great with a good selection. We will be doing again and again.
Stayed 5 nights in Dec 2021
Response from Raymond K on Jan 15, 2022
Dear Dr Stephen, It was a pleasure to have you staying with us. We appreciate your great comments and we will be looking forward to welcome you back in the near future. Best regards, Raymond Koh Director of Operations

10/10 Excellent

Chee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Services provided were top-notch! Everyone is friendly and welcoming. I had a great stay here celebrating my anniversary. The Garden Villa was beautiful and comfy, loved the upgrade, amenities and complimentary gifts. The dining experience at Jeff's Cellar was memorable. All the facilities are open except for Skybar.
Stayed 1 night in Dec 2021
Response from Raymond K on Jan 15, 2022
Dear Chee, Thank you for staying with us and sharing your post stay experience. We are so glad that you had a great stay and we look forward to welcome you back in the near future. Best regards, Raymond Koh Director of Operations

10/10 Excellent

Sharmeel Kaur

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent for relaxing, unwinding & rejuvenating. The hotsprings was phenomenal, excellent & friendly staff
Stayed 1 night in Nov 2021
Response from Raymond K on Dec 10, 2021
Dear Sharmeel, Thank you for staying with us and sharing your review. We will be looking forward to welcome you back in the near future. Best regards, Raymond Koh Director of Operations

10/10 Excellent

Wei Lun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super friendly staff and best services
Stayed 1 night in Nov 2021
Response from Raymond K on Nov 18, 2021
Dear Wei Lun, Thank you for staying with us and sharing your compliments. We will be looking forward to welcome you back soon. Best Regards, Raymond Koh Director of Operations

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very nice and quiet place away from all the busy cities
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing get away place within Malaysia. The rooms are huge and comfortable. There is a in the room jacuzzi and swimming pool and the hot springs and the facilities in the area not just insta-worthy. The staffs are really friendly and helpful too
Stayed 2 nights in Sep 2020
Response from Raymond K on Oct 20, 2020
Dear Esteemed Guest, Thank you for staying with us and sharing your review. We are glad that you had a great stay and we look forward to seeing you again. Best regards, Raymond Koh Director of Operations

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique experience
Exceptional stay. The location within a geothermal hot springs makes for a truly unique experience. Couldn’t fault our stay, although it is slightly pricing and the service doesn’t quite justify the premium (compared to a cheaper stay at Danna Langkawi where the service was exceptional!). Make sure to enjoy all of the resort, not just the comfortable villas!
Heated swimming pool
Dipping pool
Hot springs
Lake villa
Stayed 2 nights in Oct 2020
Response from Raymond K on Oct 12, 2020
Dear Greg, Thank you for staying with us. We are glad that you had a great stay and we will be looking forward to welcome you back in the near future. Best Regards, Raymond Koh Director of Operations

4/10 Poor

Lee

Stayed 1 night in Mar 2020