Ratings based on 454 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
88% of guests recommend
3.9 Room cleanliness
3.4 Service & staff
3.5 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

El hotel luce descuidado

Posted Mar 23, 2015
Cons: Puede mejorara la apariencia del hotel, la atención de las recepcionistas y que no cobren los camastros.
El hotel luce descuidado porque dejan que la gente tienda sus ropa mojada y parece vecindad. Es increíble que cobren las sombrillas y los camastros dentro de un hotel.- Sale mejor la renta de camastro y sombrilla en los lugares de a lado del hotel (playa norte) pues hay más gente, puedes pedir comida, escuchar música y la gente es muy amable. Creo que me hubiera convenido hospedarme en un hostal e ir a pie a la playa y rentar mi camatro y sombrilla que no incluye el hotel.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom minneapolis

Relaxing Vacation

Posted Mar 21, 2015
Pros: Location to beach.
Cons: Staff at restraurant. They do not seem happy.
Location: The beach is beautiful and is kept clean. You can walk to town within minutes or catch a cab. Touring the island in a golf cart is so fun.
Very traditional family style hotel. Staff tries to please your request.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom San Francisco

Comfortable hotel steps from Playa Norte

Posted Mar 15, 2015
Pros: The hotel provides direct access to the best beach on the island, Playa Norte. Renting lounge chairs and an umbrella on the beach is a must do.
Cons: Better lighting for reading would be appreciated.
Our room with double beds was comfortable and clean with tile floors, air conditioning and ceiling fans. Bottled water was provided right outside our door. The cleaning staff was thorough and responded to requests. The front desk was helpful and courteous, though there were some wait times during busy hours.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Panama City. Florida

Great Hotel on North Beach!

Posted Mar 13, 2015
Pros: Cold water dispensers in hallway!
Cons: The beds were just ok not super confortable.
Location: Good location, walking distance to shopping and restaurants
Check in easy, check out easy, and new castle rooms are nice.
2 out of 5
by A verified travelerfrom Saskatchewan

Comfortable Place to Stay But.....

Posted Mar 13, 2015
Pros: The Front Desk Staff, the Bellhop, Gerardo and Veronica our Chambermaid.
Cons: The owner needs to get with the modern world of tourism and stop gouging them. It makes for poor business practice and non repeat tenants.
Location: Thankfully nearby were several great restaurants who let you use their beach beds free for purchasing food or drink from their establishment.
After paying a month's room rent to stay there thinking it had a continental breakfast and WiFi, we were disappointed to find out that the breakfast consisted of toast, orange crystal drink and instant coffee served by young teens who perched around us waiting for tips. To top it all off the bar/restaurant where we ate this so called breakfast was infested with wasps and my sister got bitten by one of them. The only WiFi for the hotel was in this same noisy, waspy bar. The greatest disappoinment of all was the fact that on the best beach of the island where the hotel is located we would have to pay 180 pesos every day to have two chairs and an umbrella. What a rip off. I would never go back to this hotel, nor would I recommend it to others. It is badly in need of renovations, proper pool maintenance and an owner/management that understands the needs of modern tourists.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom minnesota

Cabanas Maria del Mar

Posted Mar 13, 2015
We stayed in the Castle room which was sufficient for us. Nothing fancy but clean. Don't expect any type of beach service from the Buhos bar. Best bet is to walk fifty yards down the beach and go to Tarzans. They will bring you a chair and serve you your drinks and they have good food.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Missouri

Great location on Isla

Posted Mar 6, 2015
Pros: Location was great
Cons: The Check in process was slow . Rooms were supposed to be ready by 3 . It was almost 5 before we got a room.
The overall experience was good. The beach within walking distance is a plus. The pool is small but we came for the island and the beach. The beds in our room are in need of a upgrade. In fact the room needed updating. Overall still a good experience,and would do it again .
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Ashland, Pennsylvania

Muy Bueno!

Posted Mar 5, 2015
Pros: Beach & Palapa bar/restaurant & close proximity to Hidalgo St.
Cons: Safety of the room doors. The doors were made of balsam wood and archaic locks. It would take a toddler to break in.
Location: The proximity to Hidalgo is excellent! You can walk to every high light of the main area of the island. Swimming,drinking & fun at your doorstep!
We were surprisingly delighted with our accommodations. Isla Mujeres is not the riviera, so your expectations are not for a 5 star deal. The natural beauty and friendly locals is what you visit for. When we stay in Isla our goal is a clean environment with easy beach access. Cabanas Maria Del Mar hit the mark with both. The hotel room doors were fairly flimsy and our steps leading to the tower room didn't have a rail but other than that I would say the only negatives. Yet, The Tower rooms are the most modern, so my advice would be to only book in one of the Tower rooms. The best aspect is the beach access, which was phenomenal! The large palapa on the beach offered an awesome beach bar & restaurant. With beach side massages and swings as seating at the bar it is quite a paradise. Our family will be staying there again! PS- remember water pressure on the island is sometimes fleeting! Also, with a sensitive septic you can't flush your toilet paper.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom PA

Simple but great spot

Posted Mar 5, 2015
Pros: location
Cons: WIFI should be included
Location: great beach
For the price, this place was fine. Clean, great beach, and great bar outside.
2 out of 5
by A verified travelerfrom des moines

Beware low doorways

Posted Mar 4, 2015
Small rooms, low doorways Mosquitoes lizards leaking toilet Shower with clogged heads Needs updating