Ratings based on 254 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
98% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Friendly staff and great location

Posted Apr 16, 2015
Pros: Very good service
Cons: Need to fix up little things like the pool tiles
Location: Barra was awesome great restaurants
Beautiful views and great service, the hotel is a short water taxi to Barra, where you will find many great restaurants.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom colima

Buen hotel

Posted Apr 12, 2015
Muy agradables vacaciones, hotel muy bonito y con excelentes vistas, muy buena atención del personal .
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect location

Posted Apr 1, 2015
Our stay was relaxing and interesting. Resort was beautiful and so was staff.
Comment from Hotel Management
Apr 3, 2015 by General Manager, Hotel Management
Thank you very much for your review in regards to your latest stay at the Grand Isla Navidad Resort, we are very happy to hear that you have enjoyed a pleasant and tranquil vacation with us. We look forward to receive you in the near future. Sincerely, Juan Carlo Rincones General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom San Diego

Paradise.

Posted Mar 31, 2015
Pros: The architecture, the setting and the views!
Cons: More casual dining options after 6 pm.
Location: If you're looking for a relaxing getaway, this is it. You can also safely explore the neighboring little town by taking a short 3 minute boat ride.
Amazing setting, immaculate grounds and facilities, impecable service.
Comment from Hotel Management
Apr 3, 2015 by General Manager, Hotel Management
Thank you very much for your wonderful comments about your stay at Grand Isla Navidad Resort. This beautiful tropical paradise on the Pacific coast will always receive you as your home in Mexico. Sincerely, Juan Carlo Rincones General Manger
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Mexico

It is a very quiet and private place.

Posted Mar 27, 2015
The staff is very nice and helpful. The breakfast is good. The little boat ride from the hotel to the town is fun. I come back to this hotel every year. It is one of my favorite places in the world.
Comment from Hotel Management
Apr 1, 2015 by General Manager, Hotel Management
We want to thank you for your comments. It is always good to hear that our customers are pleased with our service. These kind of comments make us reinforcing our commitment with our clients and the joy of been part of the Grand Isla Navidad Resort. We look forward to welcoming you again to this Mexican paradise in the near future. Sincerely, Juan Carlo Rincones General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Seattle, WA

Posted Mar 22, 2015
Great experience! We have been coming here for years. The place is amazing and the staff is very attentive.
Comment from Hotel Management
Mar 27, 2015 by General Manager, Hotel Management
On behalf of all the Team, thank you very much for taking the time to share your comments about your recent visit to the Grand Isla Navidad Resort. It is always a pleasure to hear that our guests have had a wonderful vacation at the Grand Isla Navidad Resort. We would like to thank you for your preference and hope to welcome you again soon. This beautiful place will always receive you as your home in Mexico. Sincerely, Juan Carlo Rincones General Manager
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Houston

hotel navidad

Posted Mar 22, 2015
Food was excellent. Staff was very nice. The hotel is extremely outdated. Everything needs to be updated, the rooms, the bathrooms, the gym. My kids were bored. The hotel caters to an older crowd. No shade for the swimming pool and pool lacked cleaning. Lots of fallen debris from rain that needed to be cleaned up. Internet did not work anywhere, ever. The view was beautiful.
Comment from Hotel Management
Mar 27, 2015 by General Manager, Hotel Management
1. Thank you very much for your comments in regards to your stay at the Grand Isla Navidad Resort, we appreciate the recognition of our staff efforts and food quality. 2. We sincerely apologize for not meeting your expectations. Taking this opportunity I would like to comment that we are constantly working on maintaining the facilities in general and particularly in the rooms. We have already 80 fully renovated rooms that offer better comfort for our guests and we are planning to have all rooms refurnished in the near future. I also would like to mention that we have Kids Club program, which offers inside and outside activities depending on the weather conditions for children age 4 to 12. We regret that the weather during your stay has not been very favorable, and hope you can afford us another opportunity to welcome you at Grand Isla Navidad Resort. Sincerely, Juan Carlo Rincones General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Luxushotel inmitten einer gigantischen Golfanlage

Posted Mar 15, 2015
Pros: Die Aussicht. Jedes Zimmer ist mit Blick auf die Bucht ausgerichtet.
Location: In unmittelbarer Nachbarschaft der Luxusanlage befinden sich 2 wunderbare einheimische Restaurants direkt am Wasser.
Das Hotel befindet sich auf einer Halbinsel mitten von einer gigantischen Golfanlage (27 Löcher) und am wunderschönem Jachthafen in der Nähe von der Stadt Manzanilla am Pazifik. Die Umgebung muss man geniessen! Es ist ein bezahlbarer Luxus!
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Seattle

Beautiful resort, some weird policies.

Posted Mar 12, 2015
Very fine stay at this hotel, good breakfast, pools, location, totally relaxing. We got a very nice upgraded view and they came with a drink to offer us right at check in. Close proximity to beautiful Barra where we went for dinner and market each day. Highly recommend it. One thing marred the experience though...the odd staff policies towards payment. They don't take your credit card for incidentals and then they tend to chase you around to pay for everything individually as if you are running off the island any moment. So I provided my card to avoid this and yet they literally called around on the grounds and everyone made me feel uncomfortable still chasing me down to sign for things I had already signed for, and delaying our boat ride due to a pool drink, etc. Then the last day the bar bill was separate for each round instead of all together causing me again to have to come back and sign another one. For such an honest culture, my group got pretty frustrated that the 5 star experience felt like a 2 star one at the end. Someone needs to give the pool bar boys a talking to.
Comment from Hotel Management
Mar 20, 2015 by General Manager, Hotel Management
Thank you very much for your review about your recent stay at the Grand Isla Navidad Resort. It is nice to hear that you have enjoyed your vacation and I really appreciate your comments regarding the area where we can improve. We are sorry if our standard procedure of signing the bill caused you any inconvenience. We will review this policy and see where we can make some changes so that our guest don´t feel uncomfortable with it. Thank you again for sharing your experience with us and hope to welcome you soon at Isla Navidad. Sincerely, Juan Carlo Rincones General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 7, 2015
Desde el ingreso al hotel el personal excelente en atención, amabilidad y servicio. Las instalaciones están muy bien cuidadas y limpias. La comida muy rica. Nuestra estadía fue muy placentera.