Ratings based on 216 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.4 Hotel condition
They paid and stayed.
for Familiesby A verified traveler
Excelente!!Posted Feb 17, 2015
Pros: Nos encanto
La pasamos genial, el servicio del hotel es excelente, las instalaciones de primera.
for Everyoneby A verified travelerfrom Montreal, Can.
Paradise on earthPosted Feb 17, 2015
The pool, the room, the gym and the grounds are beautiful! The water-taxi is great and there 20 seconds if it is not already at the dock. I would recommend this place to anyone.
for Familiesby A verified travelerfrom mazamitla jalisco
Posted Feb 9, 2015
Pros: Esta bien bonito tranquilo
Cons: La playa
La televisión de mi habitación mala la señal de internet mala
for Couplesby A verified travelerfrom Mexico
Es un hotel situado en un lugar espectacular, elPosted Feb 5, 2015
Pros: El lugar donde esta situado
Cons: urge mantenimiento , darle un toque de mayor sofistificacion
Location: eso es lo espectacular que no hay nada el campo de golf la pesca la comida
Estuve el puente pasado de 1 de Febrero 2015 con mi esposa e hija y en lo general bien la comida es buena opción, el campo de Golf y la marina las instalaciones son antiguas y falta mantenimiento recomendable fumigar las habitaciones,
by A verified traveler
Excelente lugar, lástima del servicio!!!!Posted Feb 3, 2015
Pros: la ubicación
Cons: el servicio, requiere urgentemente empleados que realmente esten capacitados en servicios de hospitalidad, a todos los niveles (operativos/supervisor
Location: CUIDADO CON LA COMIDA EN BARRA DE NAVIDAD!!!! FALTA HIGIENE, MAS DE UNO SE ENFERMO POR COMER AHI Y ESO ARRUINO EL VIAJE......
La ubicación del hotel es muy linda, es un viaje para no salir del hotel y disfrutarlo, sin embargo las instalaciones se ven deterioradas y el servicio de la mayoría de los empleados deja mucho que desear, falta de iniciativa, actitud de servicio. Atienden lo que se les solicita y no muy agilmente, en ocasiones había que pedir lo mismo a más de una persona para que se atendiera el requerimiento. Como en todo hay algunos empleados que excepcionalmente destacaban, pero el promedio en general muy mal servicio, e incluso se ve a leguas la improvisación y poco entrenamiento en lo que se puede llamar servicios de hospitalidad.
for Familiesby A verified travelerfrom Seattle
40th anniversary celebrationPosted Feb 2, 2015
Pros: Beautiful lobby and building is very quite at night, nice marina to walk around all boats.
Cons: Check on the lighting In all rooms, check on seals on the shower heads, make sure the fan above beds have more then one speed (fast)
Location: Location is great, come over by water taxi from Barra. places to eat in Barra and buses to go to Melaque. Fishing is close too.
room 118 is on the first floor and Wi-Fi didn't work in room had to go out on patio to use. Rained on the second day so breakfast was crowded but staff worked hard at keeping us happy. Had lunch by the Oasis bar and paid 250 peso each which was over rated, never know what things cost until the bill comes. The tv had poor reception, volume even on high couldn't hear good enough. The room bar is also quite pricy but room service menu would be a smart choice as the food offered was reasonable .
for Everyoneby A verified travelerfrom leon
Excelente hotelPosted Feb 2, 2015
El hotel en general esta excelente, yo lo recomiendo ampliamente
for Everyoneby A verified travelerfrom Canada
Very nice affordable LuxuryPosted Jan 25, 2015
Very nice facility, great breakfast buffet, enjoyable pool and tennis courts. Golf course looked nice, but did not play. I will return again. Nice piano bar--fun boat ride to Barra de Navidad--good restaurant on site.
for Everyoneby A verified traveler
Posted Jan 23, 2015
Nice resort , good accommodations, nice staff, great location, good activities.
for Everyoneby A verified travelerfrom Canada
Beautiful views and good staff/concierge service.Posted Jan 22, 2015
Pros: Location and dining room options. Friendly staff. Views. Multi level pools. Loved the basket of fruit delivered to the room and the robes.
Cons: Internet service, refurbishing the bathroom tiles/repairs around the sink areas especially.
Location: Golfing and marina nearby that we did not use. Tennis volleyball, again not for us. Water taxi to mainland and coastal boat cruise rental was good.
The meals in the Antonio Restaurant were fabulous with the expertise of Ernesto. In his absence the effort was there but lacking the guideance although the staff tried very hard to match it. The room itself needs a facelift in the bathroom with cracked and broken tiling around the sink, Clean and nice but falls short. Room attention daily was very good. Some problems with the air conditining one night which resulted in the dining room being overly warm and uncomfortable as well as the room. Nice variety at the breakfast buffet. Bar service at the pool was slow or invisible. Pool was sparkling clean. Internet was intermittend and kept cutting out even on the balcony. Best reception was in the hotel lobby. Staff overall were very friendly and helpful.