Reception

Reviews of Ace Hôtel Issoire

2 out of 5
Ace Hôtel Issoire
Rue du Dr. Bienfait, ET Non Rue du Docteur Bienfait, Issoire, Puy-de-Dome

Reviews

9.0

Wonderful

Rating 10 - Excellent. 332 out of 641 reviews" "
Rating 8 - Good. 264 out of 641 reviews" "
Rating 6 - Okay. 33 out of 641 reviews" "
Rating 4 - Poor. 4 out of 641 reviews" "
Rating 2 - Terrible. 8 out of 641 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Ralph

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Extra charges
Extra charges for dog which were not stated up front
Stayed 1 night in Aug 2023

10/10 Excellent

Marcia

Stayed 1 night in Mar 2023

8/10 Good

jose manuel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

8/10 Good

Graham

Liked: Cleanliness, staff & service, room comfort
Great Stopover.
This hotel was not as good as its sister in Rouen, although the Rouen one is brand new. This one could with a bit of a refurb but is still excellent value and one of the better budget hotels available. Perfect for a stopover en route to the south.
Stayed 1 night in Jun 2022
Response from ace hotel issoire on Jun 25, 2022
Nous vous remercions d’avoir choisi ACE Hôtel Issoire pour votre séjour et d’avoir pris le soin de partager votre expérience positive. Votre recommandation permettra, nous l’espérons, à d’autres voyageurs de nous découvrir. Encore merci, toute l’équipe d’ACE Hôtel Issoire.

10/10 Excellent

Jack

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Dec 2021

8/10 Good

Yvonne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love it's position by a lovely lake and a convenient American diner next door. It's our 4th visit. Great for dogs. Good value for money. It needs an extra pillow each. (I now take my own.) and the heating wasn't giving as much heat as we'd have liked. It was - 3 degrees outside.
Stayed 1 night in Jan 2022

8/10 Good

Arthur

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
It was a overnight stop en route south. Everything was good. Reception could do of an additional operative as the young lady was trying to book you in and continually answering the phone at the same time, causing delay
Stayed 1 night in Oct 2021

10/10 Excellent

Nuno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chose the cheapest night I could book (sunday obviously) as I was on a road-trip to Spain. I've invariably stayed on Ibis but to be honest I've been waiting for way too long for refurbishments on most of the hotels they provide, I find myself booking Mercuresss as I don't trust the usual Ibis any longer, let alone the Budget one. No one paid me to write this, I just don’t have the time and patience so it’s rare. I’ve just been a bit stubborn and never contemplated other brands other than the Accors. Now; I had a quick check on this Sighor group web and I couldn't even find an English translation of it. Pure Frenchie then methinks... Well, good on them! To the point at last: my room and the whole place felt new! Not even the tinniest dead insect :o) -and that’s free snacks in France! (ok, you can cut this bit) So quiet (sunday though) and so so clean. Felt safe, van was safely parked, paper cups, small tissues on toilet (I know people hate them) which is actually a massive saving compared with rolls (just adapt people!) and then even a hair dryer! Go figure! All my delicates with no moisture at all!…. It totally confirmed the reviews I've read beforehand so here's a new customer to ‘yous’. Here goes the predictable then: Issoire’s Ace Hôtel is ace!! p.s.: I should get a voucher for this or somethin' or nuffin’… (scrap this as well, he thinks he’s funny)
Stayed 1 night in Oct 2021

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Quiet, clean, but no service
Quiet and clean. However there is no add-on service. A simple vending machine would be great, especially With COVID restrictions where it is not possible to eat outside after 9pm. No coffee, no tea, no snack… nothing.
Stayed 1 night in Jun 2021

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

10/10 Excellent

Valerie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quality for the price !
This hotel was perfect if you wish to stop and be near the highway . It was clean and very affordable
Stayed 1 night in Feb 2021
Response from ACE Hôtel Issoire Team on May 6, 2021
Good Afternoon Madam, Thank you for your nice feedback, we hope to see you again soon. Sincerely

10/10 Excellent

Sonia

Stayed 1 night in Aug 2020

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant experience
It was comfortable,clean and warm (outside temperature was - 4 degrees) what more do you need from an over-night stop?
Stayed 1 night in Jan 2020

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
An excellent short stay.
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveler

Business traveler, Traveled with pets
Disliked: Staff & service
The property clearly ranks itself up alongside the Ibis chain, but someone seems to have forgotten to tell the miserable and rude girl who was working on reception for breakfast service. Her appalling attitude wouldn’t be acceptable at the lowest of low hotel chain, and we will not be returning to this hotel, or any of its chain hotels if this is the standard one can expect.
Stayed 1 night in Dec 2019
Response from Ace Hotel Issoire on Dec 7, 2019
Dear Sir, We are deeply sorry that you did not get the service you are undoubtfully intilted to. There must have been some king of misunderstanding about our internal procedure concerning breakfast. We look forward to having you soon back to our hotel. Truly yours

8/10 Good

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

J T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for secure overnight stay
We like Ace Hotel Issoire and use as an overnight stay to Spain plus points are secure parking, well presented rooms, friendly reception staff and decent breakfast plus located adjacent to Motorway and shopping centre. We rate as good value in its price range - recommend
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First Ace Hotel we have stopped in. Big room, comfortable bed and quality bedding. No restaurant but excellent bistro nearby
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was satisfactory, staff friendly. Parking good.
Stayed 1 night in Jul 2019

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best budget chain of hotels.
Best budget chain with the most superior breakfasts of all. Only French people want a sweet breakfast with just sweet foods great choice of savoury options.
Stayed 1 night in Jan 2019

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect overnight stop
Arrived late at the hotel due to heavy traffic, I called the hotel from the road and was assured my room was ready and the reception was open. We arrived to a warm welcome and given a large clean room and a comfortable bed. Great breakfast and fast checkout in the morning set us up for our onward journey to the Costa Brava. Thank you Ace Hotel, I shall use your hotel chain again.
Stayed 1 night in Sep 2018

8/10 Good

J T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomend for overnight stopover
We have overnight stayed at this Ace Hotel several times between Spain and Calais. This is a convenient location adjacent to Motorway and has good secure free parking plus close to a retail park for refueling etc. Rooms are well presented and comfortable and free WiFi. There is a decent continental breakfast offering competitively priced. Staff are friendly and helpful which makes this a good overnight stopover.
Stayed 1 night in May 2018

6/10 Okay

Jeanine

Disliked: Room comfort
Warm but no cold!
It was very warm and the air conditioning was not working. When we reported it the guy on the desk told us there was only heating. Strange, I was looking at a poster that quite clearly stated “air climatise!” Very difficult to open the window as we were on the ground floor.
Stayed 1 night in May 2018

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than most chain hotels
This is better than most chain hotels. The room was spacious
Stayed 1 night in Feb 2018

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnighting
Great overnight stop just off motorway, clean comfortable room but too much loose furniture for the size of room ,trying too hard to be excellent ,
Stayed 1 night in Oct 2017
Dear Sir Thank for your kind message. We hope to see you soon! Best regards ACE Hôtel Issoire

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stopover ever
Only one night stop over down to Languedoc,but it was a lovely spacious room, clean and very comfortable. Easy to get to off A75. Lovely park with lake opposite, for a nice evening stroll after fab meal at Buffalo Grill
Stayed 1 night in Jul 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Difficult hotel to find
Nice hotel when we found it!. Ended up in a supermarket where we could see hotel but not the way to get there!
Stayed 1 night in May 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well placed; convenient hotel with good facilities
Hotel was easy to find, very comfortable and the staff were friendly and helpful

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a stop over.
We loved the location. It's by a fishing lake and perfect for our 2 dogs. Also has a restaurant/steak house next door.

8/10 Good

jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and in a nice area
Very nice area and town. A park to walk in right across the street.

10/10 Excellent

Kevin, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Overnight stop
Budget hotel nothing fancy. Clean rooms well presented. The showers could do with a revamp but this a minor thing. Very easy to find. Lovely lake walk close-by. Decent breakfast. Staff very helpful and friendly. 2 decent restaurants beside it for evening meal Buffalo grill and Auvergne. Will be back

10/10 Excellent

Kevin, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient location to motorway between Spain
Overnight stay between Spain and Calais Car Ferry very convenient and good service

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly fine
Ideal as a stop over, clean and convenient for the motorway.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stopover, 1 min off motorway.
Brilliantly situated, 1 min off the motorway, an excellent stop over in a comfortable budget hotel. Good simple well priced breakfast.

10/10 Excellent

catherine, Saline MI USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy camper
It was only a one night stay on my way to my destination. I would consider to stay longer next time.

8/10 Good

Andrew, Cwmbran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was ok
We didn't have any problems and it was fine for the price.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple but nice
We stopped in the ACE hotel during our drive to Spain with our 5 year old Labrador. The staff were both helpful and friendly on our arrival. The hotel is situated near a good resturant and a fishing lake which was ideal to take our dog for a walk.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Good overnight accom, nice staff, good breakfast..
Helpfull staff over the phone twice and a good choice and value for breakfast , rooms very small.

8/10 Good

Alan, Chesterfield

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overnight halt, just off the motorway.
Hotel easy to find, just off motorway junction. Hotel looked in need of a refresh, but provided all required for an overnight stay.

8/10 Good

James, Solihull

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient overnight stay - would recommend
Very convenient overnight stay adjacent to Motorway between Germany Black Forest and Spain and first use of an Ace Hotel. Very pleased friendly staff and large comfortable room very quiet for so close to Motorway. There is a free secure car park locked off overnight. The breakfast was good for class of hotel we felt good value with novel facility to boil own eggs we liked. We are booked in for overnight on return to Calais

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent overnight stop
Good value for money. We used it as an overnight stop en route to the Pyrenees. Good sized room, clean and quiet...exactly what we needed! Close to Issoire which is well worth a visit.

2/10 Terrible

Kirill, UK

Liked: Cleanliness
Disliked: Staff & service, room comfort
not for families
This hotel charges everyone, children including, for breakfast. So, if you expected a B&B, you will be disappointed. We had to pay about 20 Euros for 2 adults and 2 children breakfast, plus 65 for the room. Overall we found this was not at all a good value for money, as this is a very basic motel in the middle of nowhere. Also, being a large family, we somehow got the feeling that children are not welcome there. Staff could definitely be more friendly to us.

8/10 Good

Shirls, Washington State

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stop.
Ace was convenient, easy to find, had a fine breakfast for the price, and was an acceptable place to stay for one night.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Good value
Good hotel. Had some internet problems but they were in process of upgrading.

10/10 Excellent

Clyde, Ammanford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ace in every respect.
A good stopover,convenient for motorway ,supermarket,petrol and eating places a good sized clean room with air conditioning.

10/10 Excellent

Katherine, Glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little gem
Once again, a very satisfactory overnight stay. Always comfortable and clean in pleasant surroundings.

8/10 Good

John, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Comfortable one night stay but duvet too warm and shower holder stuck. Nice hotel.

10/10 Excellent

Katherine, Glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ideal stopover
Great hotel for stopover, used it several times always comfortable.

10/10 Excellent

Paul, Sandgate Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel at a great price.
Easy to find and just off the autotroute. As ever with the Ace Hotel chain, friendly and efficient staff, spacious and clean room, free secure parking, free wi-fi all at avery good price.